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Intraorganizational knowledge and information sharing are important steps toward more-accessible organizational knowledge. The aim of this study is to qualitatively explore factors that contribute to employees' motivations for sustaining intraorganizational knowledge-sharing behaviors and to examine the impact of these factors in a quantitative study with the Austrian Federal Ministry of Defense. This ministry faces a retirement wave in the next 5–10 years. Intraorganizational knowledge sharing before, during, and following this wave will play a decisive role for the organization in the near future.

An exploratory sequential mixed-methods study was conducted. The study design involved a qualitative study phase with expert interviews and stakeholder workshops (n = 9) and a quantitative study phase based on a cross-sectional online survey with an implicit association test on intraorganizational knowledge sharing (n = 59).

In the qualitative study phase, three main research topics regarding intraorganizational knowledge sharing were identified: employee attitude, organizational support, and specific relational aspects of knowledge transfer, such as reciprocal relationships among employees and opportunities for knowledge exchange. A hierarchical multiple regression analysis revealed that perceived organizational support was the only factor that was a significant predictor of motivation for engaging in knowledge sharing. We also analyzed the data for moderation effects and demonstrated that sociopsychological factors (e.g., the engagement or openness of colleagues to share their knowledge) further strengthened the positive relationship between employees' perceived support and personal willingness to share knowledge.

We conclude that an organizational culture that supports knowledge sharing within the organization is highly relevant for motivating employees to share their knowledge. Practitioners will also benefit from the insights of the various dimensions of employees' willingness to engage in knowledge-sharing behaviors to better design further interventions in organizations.

In accordance with an exploratory sequential mixed-methods approach, we followed a transdisciplinary process in which scientific and practical experiences and knowledge were integrated. For this purpose, interviews and workshops with experts and stakeholders in the organization were conducted. The qualitative findings were incorporated into a quantitative survey and an implicit association test for the employees of the organization. This approach demonstrates a different and more holistic approach to analyzing a real-world problem in the context of a governmental agency in order to investigate the multidimensional and complex topic of intraorganizational knowledge sharing.

This paper aims at providing an overview of different approaches toward identity management pertaining to citizen to government (C2G) eGovernment applications.

The paper adopts a comparative law methodology. It asks how different legal systems deal with the same problem. The different legal frameworks of Austria, Germany, Liechtenstein and the Swiss Canton of Zug are analyzed and compared pertaining to identification and authentication. The process of comparison involves three phases: the descriptive phase (describing and analyzing the legislation to be compared), the identification phase (identifying the differences and similarities between the systems compared) and the explanatory phase (attempting to explain the resemblances and similarities between the systems).

Each of the four countries adopted different legal solutions. This is due to the different legal culture and the existing legal framework in which the legislator, in most cases, seeks to fit in the respective eGovernment solution, rather than adopting a completely new solution.

This study reveals different possibilities for legislatures to regulate electronic C2G procedures, ranging from a combination of electronic identity (eID) and electronic signature to pragmatic eID models in combination with further electronic authentication functionalities. The focus of the study is the legal framework and not the technical solution.

This paper aims to examine socio‐cultural differences in internet use (Digital Divide) among 14‐year‐old Austrian pupils, in particular usage scenarios and research competences. It is based on a paper presented at the International Association for the Development of the Information Society e‐Society conference, 10‐13 March 2011, Spain (Parycek et al., 2011).

The interpretation follows the results of a study conducted in 2009 and 2010 in school computer labs. The study design includes an online survey, a questionnaire and a cloze test.

The results give evidence that a Digital Divide in Austria exists even among teenagers, in particular in relation to gender, socio‐economic status and school type.

As the survey was done with 14‐year‐old pupils, the results are limited to this age group. However, the target group enables researchers to relate the results to the main two school types in Austria, as pupils attend either of these schools at this age.

The findings of the survey were communicated to the Federal Ministry for Education, Arts and Culture of Austria. They provide a basis for target‐group specific projects aiming at enhancing e‐literacy among Austrian youth.

The focus on 14‐year‐old pupils allows for a more detailed analysis of the Digital Divide within this age group in three regions of Austria. The study provides detailed data on the search behavior of young people due to an integrated test element that tracked pupils' surf paths.

The purpose of this paper is to depict the present situation of e‐participation initiatives of Austrian municipalities and derives recommendations to further enhance the e‐participation sophistication level.

The findings are based on hypotheses we verified against a dataset obtained from an electronic survey among all Austrian municipalities, conducted in 2008.

The technical basis for e‐participation in Austria is well developed, yet accessibility of municipal web sites and the phrasing of information leaves space for improvement. E‐participation in Austria is still in a nascent state and requires the convergence of technical, political, legal and socio‐economic factors, which has not yet fully arrived at the municipal level.

The raw material of the survey did not allow a qualitative assessment of e‐services.

Change of law and reconsideration of opening hierarchical structures.

Recommendations of implementing e‐participation on municipal level.

Owing to the broad fragmentation of e‐government strategies and relevant regulations, the detailed results of the survey are only of limited use for comparability to other surveys in this domain. The identified factors for e‐accessibility and the derived measures for e‐participation thereupon are a new approach and will help further research and surveys to define an e‐participation assessment framework.

This paper aims to present pertinent research challenges in the field of (big) data-informed policy-making based on the research, undertaken within the course of the European Union-funded project Big Policy Canvas. Technological advancements, especially in the past decade, have revolutionised the way that both every day and complex activities are conducted. It is, thus, expected that a particularly important actor such as the public sector, should constitute a successful disruption paradigm through the adoption of novel approaches and state-of-the-art information and communication technologies.

The research challenges stem from a need, trend and asset assessment based on qualitative and quantitative research, as well as from the identification of gaps and external framework factors that hinder the rapid and effective uptake of data-driven policy-making approaches.

The current paper presents a set of research challenges categorised in six main clusters, namely, public governance framework, privacy, transparency, trust, data acquisition, cleaning and representativeness, data clustering, integration and fusion, modelling and analysis with big data and data visualisation.

The paper provides a holistic overview of the interdisciplinary research challenges in the field of data-informed policy-making at a glance and shall serve as a foundation for the discussion of future research directions in a broader scientific community. It, furthermore, underlines the necessity to overcome isolated scientific views and treatments because of a high complex multi-layered environment.

The aim of this paper is to present the effectiveness of participatory information and communication technology (ICT) tools for urban planning, in particular, supporting bottom-up decision-making in urban management and governance.

This work begins with a presentation on the state of the art literature on the existing participatory approaches and their contribution to urban planning and the policymaking process. Furthermore, a case study, namely, the UrbanAPI project, is selected to identify new visualisation and simulation tools applied at different urban scales. These tools are applied in four different European cities – Vienna, Bologna, Vitoria-Gasteiz and Ruse – with the objective to identify the data needs for application development, commonalities in requirements of such participatory tools and their expected impact in policy and decision-making processes.

The case study presents three planning applications: three-dimensional Virtual Reality at neighbourhood scale, Public Motion Explorer at city-wide scale and Urban Growth Simulation at city-region scale. UrbanAPI applications indicate both active and passive participation secured by applying these tools at different urban scales and hence facilitate evidence-based urban planning decision-making. Structured engagement with the city administrations indicates commonalities in user needs and application requirements creating the potential for the development of generic features in these ICT tools which can be applied to many other cities throughout Europe.

This paper presents new ICT-enabled participatory urban planning tools at different urban scales to support collaborative decision-making and urban policy development. Various technologies are used for the development of these IT tools and applied to the real environment of four European cities.

The purpose of this paper is to identify governmental social media use in cities with enhanced information and communications technology infrastructures (i.e. Informational World Cities) and high Internet penetration rates. Social media platforms are increasingly being used by governments to foster user interaction and it was investigated if social media platforms are valuable tools for reaching high numbers of citizens.

This paper is based on an iterative content and Web analysis from November 2012 till January 2013 and offers a comparison of different social media service types and the particular use.

This empirical investigation of 31 Informational World Cities provides an overview of social media services used for governmental purposes, of their popularity among governments and of their usage intensity in broadcasting information online. Even as cities in a globalized world become more similar, a variety in the use of social media by governments was detected, which is due to regional and cultural characteristics.

The findings are limited to calculable data, e.g. number of used social media accounts, posts and followers which were available through a content and Web analysis at the time of investigation.

A more detailed content analysis, as well as a more differentiated analysis of users, must be conducted in the future.

This paper is one of the first that presents a global comparison of governmental social media use of cities of the knowledge society and compares different social media platforms.