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Article
Publication date: 2 October 2018

Xinru Page, Pamela Wisniewski, Bart P. Knijnenburg and Moses Namara

The purpose of this paper is to investigate the motivations, concerns, benefits and consequences associated with non-use of social media. In doing so, it extends Wyatt’s…

Abstract

Purpose

The purpose of this paper is to investigate the motivations, concerns, benefits and consequences associated with non-use of social media. In doing so, it extends Wyatt’s commonly used taxonomy of non-use by identifying new dimensions in which to understand non-use of social media. This framework encompasses a previously unidentified category of non-use that is critical to understand in today’s social media environment.

Design/methodology/approach

This is an exploratory interview study with 17 self-identified social media non-users distributed across age groups and socioeconomic backgrounds. A thematic analysis is conducted based on a novel extension of Wyatt’s framework and the risk-benefits framework. This is supplemented by open coding to allow for emerging themes.

Findings

This paper provides empirical insights into a formerly uninvestigated population of non-users who are prevented from using social media because of social engagement (rather than functional) barriers. It identifies how these individuals face social consequences both on and off social media, resulting in social disenfranchisement.

Research limitations/implications

This is an initial exploration of the phenomenon using an interview study. For generalizability, future research should investigate non-use with a broader and random sample.

Practical implications

This paper includes design recommendations and implications for social media platform designers to mitigate the consequences experienced by socially disenfranchised non-users.

Social implications

Addressing concerns of this newly identified class of non-users is of utmost importance. As others are increasingly connected, these non-users are left behind and even ostracized – showing the dark sides of social media use and non-use.

Originality/value

This work identifies types of non-use of social media previously unrecognized in the literature.

Details

Internet Research, vol. 28 no. 5
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 1 August 1999

Laura Brick

Not since 1980 has research provided any insights into how information managers perceive and cope with non‐use. In an attempt to fill the vacuum information professionals…

Abstract

Not since 1980 has research provided any insights into how information managers perceive and cope with non‐use. In an attempt to fill the vacuum information professionals in business companies were surveyed: 42 information managers were questioned and 12 interviewed. The study found that non‐use is widespread, and that the non‐use situation is a complicated mix of non‐use and unsatisfactory user behaviour. The most commonly perceived cause of non‐use was a lack of awareness of the services’ capabilities. There is no stereotypical non‐user. A significant majority of the managers had a positive attitude to non‐use and were worried about the extent of non‐users. Some tackled non‐use head‐on and implemented remedial treatment but less than a third could identify their non‐users. Recent advances in information system design do not seem to have improved the situation and there has been little change in the scale of non‐use, or reactions of information managers to it since 1980. The study concludes that the fruits of such an obviously positive attitude to tackling the non‐user will only be gathered if it is converted into a reality and becomes an integral part of the information managers’ marketing strategy.

Details

Aslib Proceedings, vol. 51 no. 6
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 18 August 2021

Wesley Rodrigo Fernandes and Beatriz Valadares Cendón

The purpose of this paper is to understand the reasons that hinder the use of digital libraries.

Abstract

Purpose

The purpose of this paper is to understand the reasons that hinder the use of digital libraries.

Design/methodology/approach

This study analyzed data obtained through a web survey sent to 14,763 faculty members in Brazilian universities. Of the 6,689 respondents, 1,075 (16.1%) reported not using the Capes digital library and 1,017 answered the questionnaire for non-users.

Findings

Results showed that the main reasons for non-use are lack of knowledge of the existence of the Capes digital library, use of other resources, preference for printed journals and difficulty of access. Eight factors of non-use were elicited: insufficient dissemination, inadequacies in contents, in infrastructure, in access policy, in training and in the interface, personal constraints and personal attitude. The reasons and factors for non-use were categorized as intrinsic and extrinsic to the digital library. Intrinsic reasons relate to characteristics of the Capes digital library. Extrinsic factors are influenced by user characteristics. The chi-square test demonstrated that the variables: area of knowledge, age, hours dedicated to research and computer skills influence non-use.

Originality/value

This study has contributed to research about non-users of digital libraries, differing from previous research by surveying a large-scale population and by investigating in a single work the reasons for non-use, other electronic sources used by non-users, advantages of using the digital library and intention of non-users to become users if barriers were removed. Qualitative data complemented the quantitative data collected which allowed a more complete picture of the respondent’s positions.

Details

The Electronic Library , vol. 39 no. 5
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 January 1997

H.F. Campbell, A. McIlgorm and B.M. Tsamenyi

Discusses marine environment management and maximization of the sustainable use and non‐use values of the flow of goods and services generated by that environment. Expands…

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Abstract

Discusses marine environment management and maximization of the sustainable use and non‐use values of the flow of goods and services generated by that environment. Expands on the traditional economic model of fishery management to include the protection of non‐use values. Assesses international agreements made to include the protection of non‐use values of the marine environment, and examines the conflict between GATT rules and unilateral attempts to protect existence values. Proposes solutions based on the full cost pricing principle.

Details

International Journal of Social Economics, vol. 24 no. 1/2/3
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 1 February 1986

Margaret Slater

Non‐use or under‐exploitation of any service provided by the employer at work as an aid to work represents a non‐productive investment. Non‐use of libraries may be…

Abstract

Non‐use or under‐exploitation of any service provided by the employer at work as an aid to work represents a non‐productive investment. Non‐use of libraries may be voluntary (i.e. non‐use of an on‐site library) or involuntary (no access to such a facility). Non‐use is much larger than previously thought. Brief profiles of non‐users are presented. The types of service that might attract and satisfy non‐users are presented as well as those that would retain users, and the kind of promotional campaign required.

Details

Management Research News, vol. 9 no. 2
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 16 November 2015

Dousa Daneshdoust

Considering built heritage as public goods demands a lot of planning as usually historic sites and monuments are administrated by governments. The purpose of this paper is…

Abstract

Purpose

Considering built heritage as public goods demands a lot of planning as usually historic sites and monuments are administrated by governments. The purpose of this paper is to propose and apply contingent valuation method (CVM) for the value assessment of historic sites as public goods.

Design/methodology/approach

The aim of this research is to apply CVM to assess the total value as well as sub values, use and non-use values of a historic site. Ferdowsi mausoleum in Tus historic area near Mashhad city in Iran has been chosen as a case study.

Findings

The paper indicates that historic sites meet all the criteria for being considered as public goods and obtained high amount of willingness to pay proves the significance of Ferdowsi mausoleum to the people of Mashhad city and its tourists. Non-use values comprise the highest share of value and cultural identity has the highest value among non-use values.

Practical implications

It is recommended that CVM be applied in cost-benefit analysis of historic sites. This is useful in the process of prioritization of restoration and maintenance of historic sites and could be used by policy makers in policy crafting processes.

Originality/value

CVM has been used for the first time for a mausoleum and for a site in Iran and sub values have been measured for the first time for a historic site.

Details

Journal of Cultural Heritage Management and Sustainable Development, vol. 5 no. 3
Type: Research Article
ISSN: 2044-1266

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Article
Publication date: 5 October 2018

Sadaf Rafiq and Nosheen Fatima Warraich

The purpose of this study is to explore the perception of medical undergraduate students regarding their behavior towards use and non-use of e-books. It also elucidates…

Abstract

Purpose

The purpose of this study is to explore the perception of medical undergraduate students regarding their behavior towards use and non-use of e-books. It also elucidates their preferences between print and electronic book format.

Design/methodology/approach

It is a quantitative study based on survey method. A semi-structured questionnaire was used to collect the data from final year medical students of three medical colleges of Lahore, Pakistan. Statistical package for social sciences (SPSS) was used to analyse 232 useable questionnaires.

Findings

The findings indicate that the use and non-use of e-books is almost equal among students. The students who use e-books mostly access them through Google books, and they used e-books for academic purpose. Users were convinced about the benefits of e-books such as easy access, 24/7 availability and up-to-date information. However, users and non-users of e-books preferred to use printed version of books. Non-users identified that e-books often distract them because of different links on the website, and they do not want to change their habit of reading printed books. Moreover, they are satisfied with printed books available in their libraries and hesitant to read on screen.

Research limitations/implications

The present study is limited to the medical sciences; its results cannot be generalizing to other academic disciplines.

Practical implications

The findings of the study will assist the medical libraries to improve their e-books collection and also negotiate the publishers for its licence issues. The study will also encourage the librarians to acquire handheld devices and load them with e-books for their users.

Originality/value

This is believed to be the first study on the use of e-books in the perspective of medical students in Pakistan.

Details

Collection and Curation, vol. 38 no. 2
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 11 January 2013

Frederick O'Dell and Hugh Preston

The purpose of this study is to investigate reasons for non‐use of a UK hospital library service and under‐utilisation by some groups of staff. The context is the…

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1335

Abstract

Purpose

The purpose of this study is to investigate reasons for non‐use of a UK hospital library service and under‐utilisation by some groups of staff. The context is the increasing role of evidence‐based clinical and non‐clinical activity in the health sector and requirements for professional development.

Design/methodology/approach

A purposive sample survey of staff groups in an acute services, teaching and district general hospital (DGH) is carried out. Three core themes for non‐use of hospital libraries are identified from the literature and the survey findings are evaluated in accordance with those themes using quantitative and qualitative evidence.

Findings

The evaluation demonstrates that the three selected themes of ignorance of service, not having a need and perceived bar on access are based on shortcomings in library promotion and hospital staff members' assumptions about access and benefits.

Research limitations/implications

Selection of specific non‐use factors within a larger list from previous studies enables a focus on issues that have previously been less fully investigated. The limited scale of the research indicates the value of a further larger scale survey.

Practical implications

The findings could help health sector libraries to improve service delivery and increase the number of library users.

Originality/value

The selected themes have only been previously investigated in broader studies and not in the specific detail of the current study. The study focuses on perception of service benefit as well as practical issues of access and so can be of value to hospital library managers in their aim of achieving or endorsing a role within the core hospital ethos.

Details

Library Management, vol. 34 no. 1/2
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 8 July 2014

Pablo Castellanos Garcia, Jaume García Villar and José Manuel Sánchez Santos

The purpose of this paper is to obtain evidence about the scope of the determinants of the willingness to pay (WTP) of the residents in a Spanish city (A Coruña) for…

Abstract

Purpose

The purpose of this paper is to obtain evidence about the scope of the determinants of the willingness to pay (WTP) of the residents in a Spanish city (A Coruña) for keeping a professional football team (Deportivo) competing at the highest level. Apart from the individual socio-demographic characteristics of the respondents and their attitudes as football fans, the authors try to know the influence on the WTP of factors such as the general economic conditions and the plausibility of the team disappearance.

Design/methodology/approach

The value of the intangible benefits associated with the team existence is derived from the application of the contingent valuation method (CVM), using two surveys conducted in 2003 and 2012, respectively, with the aim of obtaining information concerning citizens’ behaviour and attitudes towards a professional football team.

Findings

The consumption of public goods generated by the local football team is relatively inelastic to the sport success and general economic situation, but the value assigned by residents to those goods depends on these factors. Of the two components of the WTP, the non-use value is especially sensitive to changes both in the Spanish economic conditions and in the quality of the public goods generated by the football team.

Originality/value

This is the first study that applies the CVM to a football team controlling for both the general economic conditions and the team sport success and, as such, it provides interesting insights into the nature and scope of the determinants of individuals’ WTP in a CVM setting.

Details

Sport, Business and Management: An International Journal, vol. 4 no. 3
Type: Research Article
ISSN: 2042-678X

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Article
Publication date: 1 January 2006

Rabia Ramlogan and Lucy A. Tedd

The purpose of this research is to gather some empirical, baseline information on the use/non‐use of selected, subscribed electronic information services (EIS) among full…

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1722

Abstract

Purpose

The purpose of this research is to gather some empirical, baseline information on the use/non‐use of selected, subscribed electronic information services (EIS) among full time Year Three undergraduates at the St. Augustine Campus of the University of the West Indies, in the Caribbean nation of Trinidad and Tobago.

Design/methodology/approach

The study's research design involved a mixed quantitative and qualitative approach: a user survey comprising self‐administered, semi‐structured questionnaires and face‐to‐face semi‐structured interviews.

Findings

Over half of the total respondents had not accessed any of the EIS. Lack of awareness of the services' availability was revealed as the overriding factor for non‐use. It is concluded that undergraduates make infrequent or no use at all of certain EIS largely from lack of awareness.

Research limitations/implications

Due to the lack of an available sampling frame and data protection regulations, the study was unable to obtain a probabilistic sample.

Practical implications

The study's findings are consistent with the results from information behaviour studies in the UK that underline the critical role of academic staff in promoting the use of subscribed EIS.

Originality/value

There are a number of studies on the use of EIS, but this is the first of its kind within the English‐speaking Caribbean.

Details

Online Information Review, vol. 30 no. 1
Type: Research Article
ISSN: 1468-4527

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