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Book part
Publication date: 6 November 2018

Alessandro Corda

Collateral consequences (CCs) of criminal convictions such as disenfranchisement, occupational restrictions, exclusions from public housing, and loss of welfare benefits represent…

Abstract

Collateral consequences (CCs) of criminal convictions such as disenfranchisement, occupational restrictions, exclusions from public housing, and loss of welfare benefits represent one of the salient yet hidden features of the contemporary American penal state. This chapter explores, from a comparative and historical perspective, the rise of the many indirect “regulatory” sanctions flowing from a conviction and discusses some of the unique challenges they pose for legal and policy reform. US jurisprudence and policies are contrasted with the more stringent approach adopted by European legal systems and the European Court of Human Rights (ECtHR) in safeguarding the often blurred line between criminal punishments and formally civil sanctions. The aim of this chapter is twofold: (1) to contribute to a better understanding of the overreliance of the US criminal justice systems on CCs as a device of social exclusion and control, and (2) to put forward constructive and viable reform proposals aimed at reinventing the role and operation of collateral restrictions flowing from criminal convictions.

Article
Publication date: 1 November 1994

Regina F. Bento

Examines the relationship between “grief work” and “work life”. When, aftera major personal loss, we re‐enter the world of work, we become involvedin the complex process of trying…

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Abstract

Examines the relationship between “grief work” and “work life”. When, after a major personal loss, we re‐enter the world of work, we become involved in the complex process of trying to combine two types of role: our role as grievers, and our work role. The two are often found to be incompatible, and grief becomes disenfranchised, with important consequences for the organization and for the individual as a spiritual, physical and social being. Starts by discussing the conditions necessary for the normal resolution of grief, and what happens when the process of grief cannot be freely experienced, thus stunting the resolution process. Proposes a theoretical model which uses the analytical tools of role theory to understand the interplay of grief work and work life in organizations. Finally, discusses the implications of this study for theory and practice.

Details

Journal of Managerial Psychology, vol. 9 no. 6
Type: Research Article
ISSN: 0268-3946

Keywords

Article
Publication date: 2 October 2018

Xinru Page, Pamela Wisniewski, Bart P. Knijnenburg and Moses Namara

The purpose of this paper is to investigate the motivations, concerns, benefits and consequences associated with non-use of social media. In doing so, it extends Wyatt’s commonly…

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Abstract

Purpose

The purpose of this paper is to investigate the motivations, concerns, benefits and consequences associated with non-use of social media. In doing so, it extends Wyatt’s commonly used taxonomy of non-use by identifying new dimensions in which to understand non-use of social media. This framework encompasses a previously unidentified category of non-use that is critical to understand in today’s social media environment.

Design/methodology/approach

This is an exploratory interview study with 17 self-identified social media non-users distributed across age groups and socioeconomic backgrounds. A thematic analysis is conducted based on a novel extension of Wyatt’s framework and the risk-benefits framework. This is supplemented by open coding to allow for emerging themes.

Findings

This paper provides empirical insights into a formerly uninvestigated population of non-users who are prevented from using social media because of social engagement (rather than functional) barriers. It identifies how these individuals face social consequences both on and off social media, resulting in social disenfranchisement.

Research limitations/implications

This is an initial exploration of the phenomenon using an interview study. For generalizability, future research should investigate non-use with a broader and random sample.

Practical implications

This paper includes design recommendations and implications for social media platform designers to mitigate the consequences experienced by socially disenfranchised non-users.

Social implications

Addressing concerns of this newly identified class of non-users is of utmost importance. As others are increasingly connected, these non-users are left behind and even ostracized – showing the dark sides of social media use and non-use.

Originality/value

This work identifies types of non-use of social media previously unrecognized in the literature.

Details

Internet Research, vol. 28 no. 5
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 23 August 2022

Clifford J. Shultz

This study aims to introduce the term, concept, mission and practice of macroservicing to recognize the ascent and obligations of Homo Servicus and to broaden and reinvigorate the…

Abstract

Purpose

This study aims to introduce the term, concept, mission and practice of macroservicing to recognize the ascent and obligations of Homo Servicus and to broaden and reinvigorate the service discipline. The author shares a framework for constructive engagement via macroservicing; services provisioning throughout ecosystems, particularly marketing systems, to eliminate or mitigate social traps, to reduce disenfranchisement and suffering and to enhance well-being in the system and stakeholders of the system, which ultimately includes everyone.

Design/methodology/approach

Synthesis of literature was drawn from several disciplines, including macromarketing and social psychology, and relevant streams of research to make key points about existential threats from social traps, and their resolution via macroservicing.

Findings

Complex social traps and systemic challenges – e.g., war, poverty, environmental degradation – require systemic services-marketing solutions by catalytic institutions in ways that engage vulnerable people and address needs of stakeholders, locally, regionally and globally.

Research Implications

Further study of socioeconomic/market phenomena and a framework that must be understood and can be studied empirically to design, coordinate and deliver appropriate services throughout ecosystems.

Practical Implications

Businesses, governments, non-governmental organizations (NGOs) and citizen-consumers can use the framework and related text to inform and to guide collaboration and decision-making vis-à-vis services reach and efficacy throughout their communities, states, regions or alliances.

Originality/value

The commentary offers fresh perspectives and insights; an adaptive, practical framework for systemic analysis and humane problem resolution to enhance individual quality of life, community eudaimonia and planet well-being. Emphasis is placed on the inclusion of under-served or disenfranchised consumers in marketing system(s) and solutions that emerge from macroservicing to facilitate access and inclusive services provisioning.

Details

Journal of Services Marketing, vol. 36 no. 7
Type: Research Article
ISSN: 0887-6045

Keywords

Expert briefing
Publication date: 9 November 2020

Displacement has shot up drastically since early 2019, thanks to insecurity in the north and east of the country, especially. Besides the serious short-term impacts on the economy…

Article
Publication date: 25 February 2019

Debbie Isobel Keeling, Ko de Ruyter, Sahar Mousavi and Angus Laing

Policymakers push online health services delivery, relying on consumers to independently engage with online services. Yet, a growing cluster of vulnerable patients do not engage…

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Abstract

Purpose

Policymakers push online health services delivery, relying on consumers to independently engage with online services. Yet, a growing cluster of vulnerable patients do not engage with or disengage from these innovative services. There is a need to understand how to resolve the tension between the push of online health service provision and unengagement by a contingent of health-care consumers. Thus, this study aims to explore the issue of digital unengagement (DU) (i.e. the active or passive choice to engage or disengage) with online health services to better inform service design aligned to actual consumer need.

Design/methodology/approach

Adopting a survey methodology, a group of 486 health services consumers with a self-declared (acute or chronic) condition were identified. Of this group, 110 consumers were classified as digitally unengaged and invited to write open-ended narratives about their unengagement with online health services. As a robustness check, these drivers were contrasted with the drivers identified by a group of digitally engaged consumers with a self-declared condition (n = 376).

Findings

DU is conceptualized, and four levels of DU drivers are identified. These levels represent families of interrelated drivers that in combination shape DU: subjective incompatibility (misalignment of online services with need, lifestyle and alternative services); enactment vulnerability (personal vulnerabilities around control, comprehension and emotional management of online services); sharing essentiality (centrality of face-to-face co-creation opportunities plus conflicting social dependencies); and strategic scepticism (scepticism of the strategic value of online services). Identified challenges at each level are the mechanisms through which drivers impact on DU. These DU drivers are distinct from those of the digitally engaged group.

Research limitations/implications

Adding to a nascent but growing literature on consumer unengagement, and complementing the engagement literature, the authors conceptualize DU, positioning it as distinct from, not simply a lack of, consumer engagement. The authors explore the drivers of DU to provide insight into how DU occurs. Encapsulating the dynamic nature of DU, these drivers map the building blocks that could help to address the issue of aligning the push of online service provision with the pull from consumers.

Practical implications

This paper offers insights on how to encourage consumers to engage with online health services by uncovering the drivers of DU that, typically, are hidden from service designers and providers impacting provision and uptake.

Social implications

There is a concern that there will be an unintentional disenfranchisement of vulnerable segments of society with a generic policy emphasis on pushing online services. The paper sheds light on the unforeseen personal and social issues that lead to disenfranchisement by giving voice to digitally unengaged consumers with online health services.

Originality/value

Offering a novel view from a hard-to-reach digitally unengaged group, the conceptualization of DU, identified drivers and challenges inform policymakers and practitioners on how to facilitate online health service (re)engagement and prevent marginalization of segments of society.

Details

European Journal of Marketing, vol. 53 no. 9
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 8 May 2017

Rakesh Babu and Donald Heath

This study aims to explore the potential of mobile assistive technology (MAT) as a vocational tool for blind workers (BW). Specifically, it investigates: Can MAT-enabled BW to…

Abstract

Purpose

This study aims to explore the potential of mobile assistive technology (MAT) as a vocational tool for blind workers (BW). Specifically, it investigates: Can MAT-enabled BW to perform better at the workplace and will insight into MAT-enabled capabilities impact employer perception regarding BW employability.

Design/methodology/approach

Exploratory case study which draws on theories of fit to analyze observational and interview data at an organization familiar with employing, training and referring BW.

Findings

MAT can increase blind worker job fit, positively impacting their performance, self-reliance and managerial perceptions regarding their employability.

Research limitations/implications

A conceptual framework is articulated which expands current literature on fit to better account for the assistive potential of mobile technology for differently abled workers.

Practical implications

The positive impact of MAT on managerial perceptions of BW fit and employability can inform the regimes of employers, job skills trainers, vocational rehabilitation specialists and policy makers.

Social implications

Insights on the use of MAT as a vocational tool can reduce the systemic workplace disenfranchisement of blind people.

Originality/value

This paper presents novel theory which accounts for the impact of MAT on the job fit of differently abled workers.

Details

Journal of Information, Communication and Ethics in Society, vol. 15 no. 2
Type: Research Article
ISSN: 1477-996X

Keywords

Book part
Publication date: 15 December 2005

Susan Blankenship

Despite the volumes that have been written on America's correctional crisis – the peerless incarceration rate, disproportionate confinement of minority group members and…

Abstract

Despite the volumes that have been written on America's correctional crisis – the peerless incarceration rate, disproportionate confinement of minority group members and democratically untenable policies of disenfranchisement of people with felony convictions – criminal justice policy has changed little within the past decade or more. An important voice has been left out of these correctional policy formulations – that of prisoners. This paper proposes convict labor unions as one way to address this issue. It utilizes the United States Supreme Court majority's arguments in Jones v. North Carolina to assess the feasibility of inmate labor unions in light of current federal, state and local institutional operations; and provides a very tentative outline of how a prisoners’ labor union could be structured and function – exploring the potential democratic ramifications of such unions for corrections and in broader social policy.

Details

Crime and Punishment: Perspectives from the Humanities
Type: Book
ISBN: 978-0-76231-245-0

Book part
Publication date: 4 April 2013

Pearl K. Ford Dowe and Hanes Walton

Purpose – The African American electorate in Savannah, Georgia, has a history of being managed and manipulated, but over a period of time it reached its full potential. This…

Abstract

Purpose – The African American electorate in Savannah, Georgia, has a history of being managed and manipulated, but over a period of time it reached its full potential. This electorate evolved during the leadership of a white Democratic mayor who manipulated the increased number of black registered voters as a result of the 1965 Voting Rights Act (VRA) to maintain white empowerment in a majority black city. This struggle for power proves that national reforms do not always have the immediate consequences that national leaders hoped. This chapter explores how the African American electorate persevered and took advantage of the political mistakes of others to attain its empowerment at the mayoral level. This evolution of political mobilization and empowerment would culminate with the election of the city’s first female African American mayor in 2011.Research design – We conduct a comparative analysis of election results over time.Findings – Federal intervention has been the most powerful and helpful to the African American electorate. However, while the Savannah African American electorate was managed and manipulated, such reforms were implemented in a gradual and limited manner. Hence, the rise of black mayoral power is the result of a lot of lucky political accidents due to a shrewd Democratic mayor who used the 1965 VRA to extend and maintain white empowerment in a majority African American urban city. Thus, national reforms do not always have the immediate consequences that national leaders hoped.

Details

21st Century Urban Race Politics: Representing Minorities as Universal Interests
Type: Book
ISBN: 978-1-78190-184-7

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