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The purpose of this paper is to investigate selling actors in multi-actor sales ecosystems. When selling actors start taking over tasks that were formerly performed by salespeople, the distribution of tasks, allocation of responsibilities and finally the role of the salespeople changes. However, little is known about salespersons’ perceptions of selling actors’ identities and participation behavior in multi-actor sales ecosystems.

The authors conducted a World Café, a new qualitative method to the field of sales research, to obtain first data on selling actor identities in multi-actor sales ecosystems. Salespeople, who had the chance to observe and interact with more than 98,000 selling actors, disclosed their perceptions of selling actors’ participation behavior in a multi-actor sales ecosystem. Four different data sources were analyzed using qualitative content analysis to develop a comprehensive understanding of the topic and to test validity through the convergence of information from different sources.

Using identity theory, a salesperson–selling actor relationship/behavior typology for multi-actor sales ecosystems was developed. Eight different selling actor identities were identified: avoider, observer, receptive actor, prepper, expecter, savvy actor, challenger and coworker.

The typology provides researchers and managers with a tool to better understand and evaluate sales ecosystems. This knowledge can be used as a starting point for the reassessment of the knowledge, skills and abilities necessary for salespeople in multi-actor sales ecosystems and to improve their training and coaching. The firsthand experiences reported by the participants of the World Café enable salespeople to identify different selling actors faster and prepare fitting approaches for all selling actor identities.

In other fields, like natural resources, a wide range of participatory methods have been applied, criticized and adapted trough practice. Areas such as anthropology, history or architecture have contributed to the identification of heritage values. Semi-structured interviews and cultural mapping are examples of qualitative and participative methods that have been applied already in the conservation field. Nevertheless, no framework exists to assess the effectiveness of such methods and little experience has been built up in actor’s integration within the heritage value identification process. The purpose of this paper is to develop a framework to recognize heritage values incorporating multidisciplinary and multi-actor perspectives.

The socio-praxis approach, which is the outcome of an articulation of diverse methodologies that aim to support social processes from a bottom-up approach as a tool for decision making and community planning, was implemented in the present research. In this context, it supported the identification of heritage values incorporating multidisciplinary and multi-actor perspectives of two traditional neighborhoods of the city of Cuenca in Ecuador.

The results show that the identification of heritage values from multidisciplinary and multi-actor perspectives allows a more comprehensive vision of the existing values and the process reveals a greater involvement of the neighbors in heritage issues. The importance of structuring organized group of neighbors and positioning them as living experts has showed the complexity of cultural heritage conservation process but at the same time the significance for heritage management has been demonstrated. Therefore, this experience can be considered as an invaluable tool for heritage sites managers.

Stakeholder involvement in heritage conservation management has been widely discussed on international forums in the ultimate decades. While the importance of actor perceptions and priorities for sustainable heritage conservation is recognized, little has been said about the ways to reveal – non-expert – heritage values in such a way that people get involved in the heritage value assessment. In this perspective, the present research represents an invaluable tool for heritage sites that aim to implement a long-term management plans.

This study aims to explore how sustainable business models (SBM) can be developed within agri-innovation systems (AIS) and emphasize an integration of the two with a systemic understanding for reducing food loss and value loss in postharvest agri-food supply chain.

This study conducted longitudinal qualitative research in a developing country with food loss challenges in the postharvest supply chain. This study collected data through multiple rounds of fieldwork, interviews and focus groups over four years. Thematic analysis and “sensemaking” were used for inductive data analysis to generate rich contextual knowledge by drawing upon the lived realities of the agri-food supply chain actors.

First, this study finds that the value losses are varied in the supply chain, encompassing production value, intrinsic value, extrinsic value, market value, institutional value and future food value. This happens through two cumulative effects including multiplier losses, where losses in one model cascade into others, amplifying their impact and stacking losses, where the absence of data stacks or infrastructure pools hampers the realisation of food value. Thereafter, this study proposes four strategies for moving from the loss-incurring current business model to a networked SBM for mitigating losses. This emphasises the need to redefine ownership as stewardship, enable formal and informal beneficiary identification, strengthen value addition and build capacities for empowering communities to benefit from networked SBM with AIS initiatives. Finally, this study puts forth ten propositions for future research in aligning AIS with networked SBM.

This study contributes to understanding the interplay between AIS and SBM; emphasising the integration of the two to effectively address food loss challenges in the early stages of agri-food supply chains. The identified strategies and research propositions provide implications for researchers and practitioners seeking to accelerate sustainable practices for reducing food loss and waste in agri-food supply chains.

In the context of collaborative research and development (R&D), multi-actor participation and multi-resource integration of technological knowledge has become the mainstream paradigm for the R&D and spillover of industry generic technology (GT). As GT's core characteristics, “fundamentality” and “externality,” make differential requests on knowledge bases regarding the R&D and spillover of GT (SGT). Knowledge breadth can enhance the generality of technology. The purpose of this paper is to integrate “generic technology R&D” and “generic technology spillover” into a single study, and try to solve the theoretical problem of “whether broader mean more general?”

This paper collects and collates the patent data from the two patent databases of Derwent and SooPAT, and then makes an empirical analysis of the patent data collected by the authors with the data analysis software Stata.

Taking 352 strategic emerging firms in China as the sample, this paper examined the effects of general knowledge breadth (GKB) and specific knowledge breadth (SKB) on the R&D and SGT. The authors concluded that both general and SKB have a positive effect on the R&D of GT (RGT), and the latter has a greater effect. There is a significant inverted U-shaped relationship between SKB and SGT.

The theoretical contributions of this paper are as follows. GT can effectively link different technologies and knowledge fields (Gambardella and Giarratana, 2013; Appio et al., 2017a, b). Therefore, existing studies regard the role of knowledge breadth on the R&D and SGT as an existing hypothesis. This paper challenges such hypothesis in two ways. First, this paper divides knowledge breadth into “general knowledge breadth” and “specific knowledge breadth” in response to the insufficient division of knowledge breadth in previous research, although some existing studies have examined the antecedents of the R&D and SGT from the perspective of R&D and SGT. Thus, the authors define GKB as the scope of context-free knowledge and SKB as the scope of context-specific knowledge, both of which shows differential nature, source and application. Second, this paper decomposes the effect of knowledge breadth on RGT, as well as on SGT, basing on distinguishing the SKB from GKB. Existing research reaches a consensus of the positive role of knowledge breadth, no matter on RGT or SGT (e.g. Schmidt et al., 2016; Appio et al., 2017a, b). Yet, such hypothesis ignores the refinement and decomposition of “knowledge breadth” in the research field of R&D and SGT, which is essential in promoting the development of GT theory. In this paper, the authors find that these two types of knowledge breadths play different roles in the RGT, and especially SKB plays a double-edged sword effect on the SGT.

This paper aims to examine the textual coverage of the topic of public engagement in leading English language sustainability textbooks.

In this paper, the authors’ findings are based on a content analysis of 12 textbooks published between 2005 and 2015. The authors generated the sample through three sources: a review of the offerings of five major academic publishers, title searches of academic databases and an examination of the syllabi compiled by AASHE. Texts that displayed a high degree of disciplinarity or those that were narrowly focused were rejected. A list of a priori codes was established in which the authors expected to find in the indices of the texts. This resulted in 21 expected a priori codes for which the authors assessed the sample texts to gauge the place of engagement in these materials.

The authors find that only two textbooks contained ten or more references to engagement. Overall, very little attention was paid to the ways in which individuals, groups or institutions can engage in action for a sustainable society. The authors argue that substantive changes in the writing of textbooks are necessary to provide students with comprehensive training on why engagement is critical. More diverse writing teams, attention to cultural obstacles and mindfulness of the politics of difference are recommended.

Practical implications include pedagogical methods aimed at better-informed students knowledgeable of the importance of public engagement in the sustainability transition.

Social implications include a more dynamic socially sustainable educational experience for students, which is aligned with cutting-edge scholarship.

The authors know of no other research devoted to the analysis of engagement in contemporary sustainability textbooks. The authors hope to encourage writers of sustainability textbooks and their editors to incorporate more robust social science scholarship on pivotal topics such as how social change and action intersects with sustainability. Second, the authors seek to broaden a conversation about the role of public engagement in sustainability-focused textbooks and curricula.

The purpose of this study is to identify the pathway that leads to cities to proceeding towards urban sustainability.

This study intends to propose a theoretical analysis on the city as sustainable community that drives urban development adopting a smart vision for urban growth.

Cities as sustainable urban communities develop smartness as a vision for change understanding and developing the potential offered by information technology reinforcing the community by shaping collaborative governance.

Cities using information technology as a source for urban sustainability develop smartness to evolve as smart communities following a managerial and organizational view towards sustainability as a source for continuous innovation and change within urban ecosystem.

Cities identify a sustainability-oriented and community-driven pathway as a vision for continuous change that helps to improve urban competitiveness, innovation and democracy ensuring high quality of life by strengthening the potential offered by technology-enabled and human-centred smartness.

Surging global natural disasters provide incentive for risk-reducing policies and strategies. In this light, the African Union (AU) engaged a multi-stakeholder policy formulation process between 2002 and 2006, to develop a continent-wide disaster risk reduction (DRR) strategy. Drawing from secondary data, this chapter assesses the process and applies qualitative analysis instruments to critically assess the AU’s disaster policy. Linkages to the 2005 international Hyogo Framework for Action (HFA) are also highlighted. The analysis reveals that Africa’s policy formulation process was belated for over a decade, with respect to international expectations. The formulation process was however largely African owned and led, culminating in a strategy document that reflected African contextual reality at the time, and aligned well with HFA fundamental goals. The applied multi-stakeholder approach enhanced a spirit of participation across levels and was central to the largely successful policy formulation process. However, targeted policy outcomes were not explicit, and poorly formulated indicators marred short- and long-term policy evaluation. Based on these results, we conclude that the African-wide DRR policy formulation processes were belated but participatory, systematic and very successful. Belated policy formulation reflects an initial inertia on the African continent, justified by past negative policy experiences and the desire to succeed. A replication of this policy formulation approach in Africa is recommended, albeit exercising more caution on policy timing, the elaboration of better monitoring and evaluation instruments and criteria. Participation should further embrace modern, risk-free (anti-COVID-19-friendly) information and communication technologies.

The paper sets out to explore the nature and degree of variation in foresight “style” across six world regions. The underlying hypothesis is that differences in regional context – in terms of political, socio‐economic, and cultural conditions – will affect foresight “style”. At the same time, a secondary hypothesis acknowledges that policy tool transfer and international learning might soften the influence of contextual conditions.

Using the data collected for more than 800 foresight exercises in six world regions, the paper considers eight different dimensions of foresight “style”, including domain coverage, time horizon, target groups, and methods used. It interprets regional differences (and similarities) with reference to dominant political and economic traditions in each region. In so doing, it tests the hypothesis that foresight “style” is influenced by regional context.

The analysis suggests that some foresight “style” dimensions vary between regions more than others. For example, there is marked variation in the domain areas covered by foresight across the world, while some regions appear to prefer particular methods over others. Time horizons also vary. For other dimensions, such as participation levels and the identity of target groups, there is a good deal of similarity. Thus, some dimensions of “style”, at least at the aggregate level, seem to be more influenced by regional context than others.

The paper is unique in being the first publication to survey such a large sample of foresight activity across a wide part of the globe.

Recognition that not every climate adaptation policy is a good one has shifted attention to new tools and methods to measure the adequacy and effectiveness of adaptation policies. This study aims to propose and apply and applies an innovative adaptation policy assessment framework to identify the extent to which climate adaptation policies in Vietnam exhibit conditions that are likely to ensure a sufficient, credible and effective adaptation.

In total, 21 conditions, categorized under five normative principles and covering critical issue areas in adaptation domain, form the climate adaptation policy assessment framework. The principles were double-checked and tested in case studies through observations and analyses of policy documents to ensure that each condition should be distinct and not overlapping across principles. To see if the principles and attendant conditions were able to capture all relevant aspects of adaptation, the authors used structured expert judgment. In total, 39 policy documents pertaining to climate change adaptation were selected for qualitative document analysis. In-depth interviews with local officials and experts were conducted to address data gaps.

The study reveals major weaknesses constituting a reasonably worrisome picture of the adaptation policies in Vietnam since several critical conditions were underrepresented. These results shed new light on why some adaptation policies falter or are posing adverse impacts. The findings suggest that a sound policy assessment framework can provide evidence on what effective adaptation policy looks like and how it can be enabled. The framework for climate adaptation policy assessment in this study can be easily adjusted and used for different socio-environmental contexts in which new conditions for policy assessment might emerge.

The findings show underlying weaknesses constituting a reasonably worrisome picture of the adaptation regime in Vietnam. In the absence of mechanisms and measures for accountability and transparency in policy processes, adaptation in Vietnam appears more likely to be prone to maladaptation and corruption. While solving these problems will not be easy for Vietnam, the government needs to evaluate whether the short-term gains in sustaining the existing adaptation policies really make progress and serve its long-term climate-adaptive development goals.

Although interpretations of adaptation effectiveness may be very divergent in different normative views on adaptation outcomes, the authors argue that a common, agreed-upon effectiveness can be reached if it is clearly defined and measurable in adaptation policies. Thus, the climate adaptation policy assessment framework proposed in this study is critical for policymakers, practitioners, donors and stakeholders dealing with adaptation to better understand the weaknesses in policymaking processes, pinpoint priority areas of action and timely prevent or prepare for possible adverse impacts of policies.

This chapter presents a very broad synopsis of the intensification of education governance. It opens by narrating the multifaceted nature of governance and in what way it has developed as the axiom for professed policy problems that national educational systems are experiencing. The chapter chronicles the amplification of education governance and it explicates the metamorphosis and myriad typographies that “governance” has taken in responding to perceived endogenous and exogenous policy problems. It explains how managerialism and neo-corporate reforms sought to destabilize the activities of education governance and the results. In making this argument, it suggests that new public management policy prescriptions in education were part of the earliest form of disruptive innovation in education. It advances that educational managerialism, in hollowing out national educational systems, has generated the perfect breeding ground for the rise of newer modus operandi (or modes, styles, and arrangements) that governs and regulates education systems through the use of different techniques and mechanisms. The second half of the chapter discusses five different modus operandi that are inchoate in the post-managerialist era and highlights that in education, we have progressed beyond the movement from government to governance across national education systems and these systems are now employing additional modes of governance (vertical and horizontal) across different scales. The chapter concludes by drawing on the concept of a “Wicked Problem” (an unsolvable or difficult problematic, that is, fluid, paradoxical, and unfinished) to insinuate that education governance is an example of a wicked problem that has been and continues to be shaped by the ideological contours of endogenous and exogenous policy influences.