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The purpose of this paper is to examine the role of access to skilled labor in explaining firms’ sales growth subject to the controlling influence of a wide range of firm-specific characteristics and country-level economic and non-economic factors.

The analysis uses a consistent and large firm-level data set from the World Bank’s Enterprise Surveys that includes 138 developing countries. An instrumental variables model with a GMM estimator is used for estimating the impact of access to skilled labor on firm performance. In order to obtain more robust estimators, the analysis introduces country-level controls reflecting the influence of economic and institutional factors, such as economic and financial development, institutional governance, education and technological progress.

The results document a significant and positive association between access to skilled labor and firm performance in the developing world. The explanatory power of access to skilled labor remains broadly robust after controlling for a wide range of firm-specific characteristics: sectoral and geographical influences matter. The results also show that the association between labor skill constraints and firm performance is mitigated by country-level factors but in diverse ways. Development, institutions, education and technological progress exert various mitigating effects on firm-level behavior regarding access to skilled labor.

The paper’s novel contribution is threefold: first, it uses joint firm, sector and country-level information to analyze the role of access to skilled labor on firm performance; second, it uses consistently produced information at the firm level from 138 developing countries; and, third, it considers the controlling impact of a wide range of country-level factors that reflect a country’s overall development, institutions and evolution.

In an experience economy, the alternative options for higher education are varied; resulting in competition and a deliberate focus on student experience to create competitive advantage. In this regard, the various constituents of the university, including the library, are required to transform the organisational culture, specifically, the service culture, to engage students in a way that creates a memorable experience. In response, The UWI, Mona Library re-launched its Customer Service programme: using an in-house inspired 10 element service model, with initiatives aimed at realising each element, the library purposed to build a service culture. This paper seeks to assess employees' perception of the impact of the initiatives of this model.

This survey research employed individual interviews to assess employees' perception of the impact of the initiatives of the service model, with the objective of refining the model, where needed, for continued use in the Mona Library, and for use in libraries desirous of implementing the model.

The initiatives of the service model are creating the desired customer service culture and aspects have been identified for refinement.

The model is based on the needs, experiences, history, culture and strategic priorities of one Caribbean university library. It centres on the employees and their perception. As such, it focuses less on the product, space and the external customer; but it is hoped that by focusing on the employees (specifically creating a service culture amongst them) that this will ultimately impact product, space and the overall customer experience.

Provides the top priorities and considerations for a practicing Caribbean / developing country academic library manger, with an interest in a model for nurturing service culture amongst the employees.

This paper is of value as it centres on creating a service culture, rather than on the usual customer service satisfaction survey, offers a service model and adds to the literature on customer service in academic libraries.

This paper aims to investigate the kinds of resources used by students at the University of the West Indies Mona Campus, to start their research and to find out their perception of the quality of the resources they use.

A survey was distributed manually to undergraduates, and the responses were collated and analysed using Excel software.

The findings revealed that Google was the resource most likely to be used by respondents to start their research, and the resource least used was the librarian (ask a librarian).

This represents original research for the Mona Campus. It is important in helping the library to understand an aspect of the research habits and preferences of the undergraduate community it serves and will help the library in further decision-making, as it seeks to build awareness among the undergraduate population, of the library resources available to them.

The authors adopt a biographical methodology to investigate how a privately funded art museum has risen to become a key visitor destination on the island of Tasmania, Australia.

The authors utilise both entrepreneurship and consumption as collecting lenses to gain insight into the success of a new arts venture. In addition to biographical methodology the authors utilise in-depth interviews and participant observation.

The analysis shows what can be achieved when alternative paths to creativity and innovation are pursued. The creativity inherent in such actions does not necessarily have to be substantial. Sometimes incremental approaches to achieving something different from the norm are sufficient.

Implications include the continued merits of adopting a biographical approach to uncovering longitudinal insight into interlinking entrepreneurship and consumption practices. This approach enables key impacting events over time to be identified as they impact on the direction taken by the art entrepreneur.

There is growing evidence that administrative approaches to arts governance are limiting in their effectiveness. This paper addresses the call to be more entrepreneurial in arts governance practices.

There are only a limited number of papers on entrepreneurship and consumption in the arts and this research adds to knowledge in the area.

The Hebrews of old were promised a land “flowing with milk and honey,” a description which, in the opinion of the biblical writer, expressed every desirable quality. Many excellent persons consider that we are the Lost Ten Tribes. If that be so we have little reason in certain respects to congratulate ourselves on change of habitat; with regard to milk the opinion of the British Medical Association is worth consulting, as well as a perusal of current police court proceedings. With regard to honey there is well known classical as well as scriptural authority which is justification for the belief that honey as a naturally formed substance is a wholesome food. This belief, fortified to some extent by experience, is undoubtedly held by the ordinary purchaser and consumer of honey. Whether at breakfast or at tea in dining room or nursery—especially the latter—he expects to get a liquid with a characteristic taste and smell primarily obtained by bees from the nectaries of flowers. Like all foods it is a complex with chemical constituents and physical properties varying between certain limits. It has a dietetic value of its own. There is no substitute for it. The mel depuratum of the British Pharmacopœia is also assumed to be genuine honey, not materially changed in nature, substance, or quality by the treatment it receives as a preliminary to its introduction as a constituent of various pharmaceutical preparations. It may be reasonably assumed that this conception of what honey is or should be is held by members of the medical profession, by pharmacists, and by students of dietetics alike. It is impossible to imagine that any of these would seriously think that any artificial product could adequately replace honey. Yet so‐called honey substitutes have been on the market for years past and are still sold. With some vague implication—usually expressed in small print on a label—that it is not the genuine thing. This as a rule conveys little or nothing to the mind of the housewife who, buying it in a closed glass container, is guided by the colour and also influenced by the price of her purchase. Taste and smell being excluded under the conditions of the ordinary “over the counter purchase,” she is left to discover its other virtues when it appears on the family meal table. The Ministry of Food seems to give an implied sanction to this form of commercial enterprise by defining the term “imitation honey” (The Sugar and Preserves (Rationing) Order, 1945) as meaning “any manufactured product, whether containing honey or not, which is made up to resemble honey in appearance, consistency and flavour.” It is unfortunate that imitation honey should be officially acknowledged as a legitimate trade product, for it is surely no more a substitute for the genuine product of the hive than is a faked half‐crown for the real thing. The sale of imitation “honey,” which may contain no honey at all, is a matter in which the demands of public health and fair dealing should receive priority over trade expediency. Nor is it easy to see how the delicate and characteristic flavour of honey is to be successfully imitated. It has been said that food manufacture is more and more assuming the character of a branch of industrial chemistry. Imitation honey is surely an exemplification of that statement if for the moment it be regarded as a food. We are, however, by no means inclined to think of it as anything of the kind. It may not be positively harmful, but in our submission a genuine food consumed under ordinary circumstances by the normal person is and must be positively good. The alleged value of this stuff cannot be expressed in terms of merely negative qualities. On the contrary, it is pretty effectively damned by them. It is in fact mere gut lumber of no dietetic value. In addition to this, it would seem to have a fairly wide and perhaps an increasing sale. At the present time everyone who can do so is being very rightly urged to grow more food in personal and in national interests. There seem to be few indications that the present state of things will be bettered in the near future. Allotment holders and smallholders are being increasingly recognised as important contributors, within their limits, to the national food supply. Honey is a food. It should form a cheap and wholesome addition to the ordinary meal. Bee‐keeping is not only well within the range of the small‐holder's activities, but seems in many ways to be peculiarly adapted thereto. Many organisations, official and otherwise, exist with the avowed object of instructing allotment holders and smallholders how to keep bees, and encouraging them to do so. A ready market will be a measure of their success. We believe that such a market exists and that it would grow if people were assured that a supply of home‐made honey at a reasonable cost could be had. The interests of neither producer nor consumer are served by a market in process of being glutted by imitations masquerading as substitutes for the real thing.

Suggests that the practice of law is one of the most regressive profesions in breaking down the white male‐dominated stereotype. State that the hiring practice does not reflect the demographics of law school graduates and that women and minorities often leave the career in the first three years. Explores the current level of discrimination and harassment as well as the steps the legal community has taken to reduce future occurrences. Examines the areas of illegal bias involving race, gender, age and sexual orientation.

Collection content is no longer the primary distinctive signifier of excellence in the present libraries. In an information market where technology has increased access to content, thereby providing resources at one’s fingertips, the provision of services is increasingly becoming a distinctive signifier of excellence and quality. In such an open/service-oriented marketplace, what are the services that are signifiers of excellence and consequently distinguish a library? This paper aims to review select literature within the USA to identify the services that are signifiers of excellence and that will consequently distinguish a library in the current era and investigate the extent to which said services identified in the review of the literature are provided by the University of the West Indies (UWI) Mona library, but focus specifically on only those that meet the additional criteria of placing the UWI Mona library as either the first to introduce the service in Jamaica or as the only library in Jamaica with the particular service offering. These two additional criteria provide the added signature or uniqueness essential to being distinguished.

Through the use of a mixed methods research, this paper highlights library service offerings considered as distinctive signifiers of excellence within the American literature and also within the UWI Mona Library – that will distinguish a library.

This paper reveals services incorporating technology, the library as a place/space, teaching and research and personal attention to users as distinctive signifiers of excellence. In this regard, within the UWI Mona Library, services offered such as the Virtual Reference Service, Extended Opening Service, Halls of Residence Librarian Service, Information Commons Service, Information Literacy Service and the West Indies and Special Collection Research Service were found to incorporate the aforementioned service themes and placed the UWI Mona library as either the first to introduce the service in Jamaica or as the only library in Jamaica with the particular service offering, consequently distinguishing the UWI Mona Library from other academic libraries in Jamaica.

This paper is of value, as it provides the library and information community with an outline of services that distinguish a library; it offers library managers in Jamaica and the rest of the world the opportunity to compare services in their libraries with that of other libraries as outlined within the literature review as well as within the UWI Mona library; it highlights how the UWI Mona library, an academic library in the Caribbean, compares on the international library scene, with particular reference to the USA; it informs current and potential library users of how the UWI Mona library is trending in service culture and a focus on distinctive services can promote a community of academic library service best practice.

The purpose of this paper is to investigate the prevalence of patron aggressive behaviour toward library staff at the Main Library of the University of the West Indies, Mona Campus, and also to determine the causes of this kind of behaviour. The paper also aims to suggest solutions for tackling this problem.

A survey was conducted among those staff members who regularly interface with the library's clientele. A total of 40 questionnaires was sent to various categories of staff at the Main Library at the University of the West Indies (UWI) Mona Campus. A total of 35 staff members responded.

Verbal abuse was the most prevalent form of aggressive behaviour towards library staff. Over 50 per cent of the respondents were concerned about the aggressive behaviour of library patrons. A common reason given for aggressive behaviour included: general frustration with the library; not being able to locate needed material; and being unable to borrow material from the library. The majority of the respondents had not received any kind of training in dealing with aggressive library patrons and indicated the need for this kind of training. Over 90 per cent were unaware of the existence of a library policy regarding patron aggressive behaviour.

It is suggested that further research be conducted to determine some of the causes of aggressive behaviour from the perspective of library patrons.

Libraries need to have clear policies regarding patron aggression. A breakdown in library procedures and systems can be a potential source of frustration and conflict.

This paper is a valuable contribution to this small body of scholarship. It examines some of the issues intrinsic to the academic life of the student as well as some of the factors inherent in the library operations that can cause some of the conflict that is often experienced in the academic library.