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Article
Publication date: 8 July 2019

The role of marketing capability in linking CSR to corporate financial performance: When CSR gives positive signals to stakeholders

Sean Yim, Young Han Bae, Hyunwoo Lim and JaeHwan Kwon

The authors use signaling theory in proposing a conceptual framework that simultaneously incorporates both the mediating effects of corporate reputation (CR) and the…

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Abstract

Purpose

The authors use signaling theory in proposing a conceptual framework that simultaneously incorporates both the mediating effects of corporate reputation (CR) and the moderating effects of marketing capability (MC) into the corporate social responsibility (CSR)–corporate financial performance (CFP) link and theorize a single moderated mediation model. The empirical results of the research confirm the theorized moderated mediation model among the four variables, where a firm’s CR plays a mediating role in the relationship between CSR and CFP, and a firm’s MC moderates the effect of CSR on CR exclusively in the first link. Both theoretical and practical implications of the moderated mediation model are discussed.

Design/methodology/approach

This study uses structural equation model estimations with the relevant secondary datasets collected from publicly available databases.

Findings

The empirical results confirm the theorized moderated mediation model in the conceptual framework that uses signaling theory. Specifically, the results identify the moderating role of MC in only the CSR- CR link (but not in the CR and CFP link), such that CR plays a moderated mediation role in the CSR–CFP link.

Research limitations/implications

The current research is not without limitations. These limitations mainly stem from data sets used in the empirical analyses. More details are discussed in the limitations and future research directions section.

Practical implications

The empirical findings suggest that a firm needs to develop a consolidated CSR-marketing program, simultaneously satisfying stakeholders’ needs for both the firm’s socially desirable business practices and value-creating marketing programs to increase its CR, which will, in turn, lead to better profitability for the firm.

Originality/value

To the best of the authors’ knowledge, the current research is the first to use signaling theory in building a conceptual framework that theorizes a moderated mediation model regarding the simultaneous effects of CR and MC on the relationship between CSR and CFP and to empirically test this conceptual framework of the single moderated mediation model. By doing so, the current research clarifies an unanswered question in the literature of whether the underlying mechanism in the CSR–CFP link is based on a mediated moderation or moderated mediation of CR and MC.

Details

European Journal of Marketing, vol. 53 no. 7
Type: Research Article
DOI: https://doi.org/10.1108/EJM-08-2017-0526
ISSN: 0309-0566

Keywords

  • Corporate social responsibility (CSR)
  • Corporate financial performance (CFP)
  • Corporate reputation (CR)
  • Marketing capability (MC)
  • Relationship between CSR and CFP

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Article
Publication date: 5 May 2015

Moderated mediation analysis: an illustration using the association of gender with delinquency and mental health

Jeremy N.V Miles, Magdalena Kulesza, Brett Ewing, Regina A Shih, Joan S Tucker and Elizabeth J D'Amico

When researchers find an association between two variables, it is useful to evaluate the role of other constructs in this association. While assessing these mediation…

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Abstract

Purpose

When researchers find an association between two variables, it is useful to evaluate the role of other constructs in this association. While assessing these mediation effects, it is important to determine if results are equal for different groups. It is possible that the strength of a mediation effect may differ for males and females, for example – such an effect is known as moderated mediation. The paper aims to discuss these issues.

Design/methodology/approach

Participants were 2,532 adolescents from diverse ethnic/racial backgrounds and equally distributed across gender. The goal of this study was to investigate parental respect as a potential mediator of the relationship between gender and delinquency and mental health, and to determine whether observed mediation is moderated by gender.

Findings

Parental respect mediated the association between gender and both delinquency and mental health. Specifically, parental respect was a protective factor against delinquency and mental health problems for both females and males.

Practical implications

Demonstrated the process of estimating models in Lavaan, using two approaches (i.e. single group regression and multiple group regression model), and including covariates in both models.

Originality/value

The authors demonstrate the process of estimating these models in Lavaan, using two approaches, a single group regression model and a multiple group model, and the authors demonstrate how to include covariates in these models.

Details

Journal of Criminal Psychology, vol. 5 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JCP-02-2015-0010
ISSN: 2009-3829

Keywords

  • Delinquency
  • Structural equation modelling
  • Mental health
  • Gender
  • Mediation
  • Moderation

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Article
Publication date: 12 February 2018

Double moderated mediation models: problems and (part) remedies

George Chryssochoidis

Researchers in management regularly face modelling issues that involve double-moderated mediation models. Here, the author illustrates how to conceptualise, specify and…

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Abstract

Purpose

Researchers in management regularly face modelling issues that involve double-moderated mediation models. Here, the author illustrates how to conceptualise, specify and empirically estimate mediation effects when having to simultaneously account for continuous (Likert type) and nominal (i.e. group) moderator variables. Researchers’ estimates of the mediation effects suffer serious bias because of the effects of unaccounted confounders. This is an issue that plagues management research, and this study aims to show how to address these valid reservations for its focus models. In aiming to inform a wider management audience, the study deliberately uses the rich context of a focus case as this allows the author to clarify the nuances that management researchers face applying double-moderated mediation models. Specifically, the study’s focus case is on professionals’ willingness to implement a new government policy. The study also combines traditional and Bayesian statistical approaches and explains the differences in estimation and interpretation that are associated with the Bayesian approach. Explaining, and exemplifying the use of, the models, the author focuses on how one can substantially increase the robustness of the methods used in management research and can considerably improve the quality of the generated theoretical insights. The study also clarifies important assumptions and solutions.

Design/methodology/approach

The study uses a doubled moderated mediation Bayesian approach, and draws the sample data from a population of 5,199 professionals, all members of either the Dutch Association of Psychologists or the Dutch Association for Psychiatry. The data collection process resulted in 1,307 questionnaires being returned, a response rate of 25 per cent. All the items were measured using a Likert scale, ranging from “strongly disagree” to “strongly agree”, unless stated otherwise.

Findings

Explaining, and exemplifying the use of, the models the study focuses on how one can substantially increase the robustness of the methods used in management research and can considerably improve the quality of the generated theoretical insights.

Originality/value

This is an original approach exemplified for wider use by management researchers.

Details

Journal of Modelling in Management, vol. 13 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JM2-06-2016-0053
ISSN: 1746-5664

Keywords

  • Moderated mediation
  • Bayesian
  • Sequential ignorability

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Article
Publication date: 6 March 2020

Financial bootstrapping of informal micro-entrepreneurs in the financial environment: A moderated mediation analysis

Eijaz Ahmed Khan and Mohammed Quaddus

This study first examines whether the capital structure served as a mediator between financing mix and firm performance. Furthermore, the authors investigate whether this…

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Abstract

Purpose

This study first examines whether the capital structure served as a mediator between financing mix and firm performance. Furthermore, the authors investigate whether this mediation effect was moderated by the financial environment. Grounded in the pecking order theory (POT) and dynamic capability view (DCV), this study extends these concepts by configuring all links to a moderated mediation model.

Design/methodology/approach

The study uses the structural equation modelling (SEM) approach and multiple regression analysis using “Hayes PROCESS macro” to empirically examine the model using data collected from 384 informal micro-firms operating in Bangladesh.

Findings

In the mediation analyses, results found that capital structure was a mediator in the link between financing mix and firm performance. In further moderated mediation analyses, outcomes confirmed that this mediation effect was moderated by the financial environment.

Research limitations/implications

This investigation shows paths for future research including implications for theory advancement and intervention development.

Originality/value

This investigation offers the first step towards examining a moderated mediation effect, using POT and DCV, of the relationship between financial environment, financing mix, capital structure and firm performance.

Details

International Journal of Sociology and Social Policy, vol. 40 no. 11/12
Type: Research Article
DOI: https://doi.org/10.1108/IJSSP-07-2019-0138
ISSN: 0144-333X

Keywords

  • Financing mix
  • Capital structure
  • Financial environment
  • Moderated mediation model
  • Pecking order theory
  • Dynamic capability view

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Article
Publication date: 2 August 2019

I see you in me, and me in you: The moderated mediation crossover model of work passion

Hirra Pervez Butt, Hussain Tariq, Qingxiong Weng and Nadeem Sohail

Based on the theory of crossover, the purpose of this paper is to explore the limited but growing body of research on positive crossover, wherein the authors investigated…

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Abstract

Purpose

Based on the theory of crossover, the purpose of this paper is to explore the limited but growing body of research on positive crossover, wherein the authors investigated the direct and indirect crossover of work passion between the dyadic setting of leader and followers. The authors hypothesized that the leader’s (follower’s) work passion influence follower’s (leader’s) work passion through direct crossover phenomena (i.e. crossover via empathy). In the study, the authors also examined the underlying indirect crossover mechanism of leader’s (follower’s) work passion via personal identification – the process by which individuals (supervisors and subordinates) realize cognitive overlap between the self and other over time in a relationship. In an attempt to fully understand the crossover of leader’s (follower’s) work passion, the authors scrutinized the pattern of leader–follower relationship quality, which has the capacity to moderate the direct and indirect crossover of work passion from leader to follower and vice versa.

Design/methodology/approach

The authors conducted two independent studies and collected a time-lagged data from the dyadic settings of a large trade multinational company (n=77 supervisor and 373 subordinates) and a large manufacturing multinational company (n=89 supervisor and 411 subordinates) situated in Anhui province of China to test the authors’ moderated mediation model of work passion.

Findings

As expected the authors found support for all the authors’ hypothesized relationships. Specifically, the results provide support for the notion of direct and indirect crossover of work passion within leader–follower dyads. Moreover, the authors’ findings also support the moderated mediation model of direct and indirect crossover of work passion.

Originality/value

Overall, this study provides a potential way to stimulate work passion in employees (leader and followers) from the perspective of their relationship quality with each other. Moreover, implications for theory, research and practice with prospective future research topics are discussed.

Details

Personnel Review, vol. 48 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/PR-05-2018-0176
ISSN: 0048-3486

Keywords

  • China
  • Quantitative
  • Relationship quality
  • Crossover process
  • Personal identification
  • Work passion

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Article
Publication date: 1 April 2019

Loneliness, regulatory focus, inter-personal competence, and online game addiction: A moderated mediation model

Ji-yeon Lee, Dong Woo Ko and Hyemin Lee

The purpose of this paper is to investigate the predictors of game addiction based on loneliness, motivation and inter-personal competence using the samples of college…

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Abstract

Purpose

The purpose of this paper is to investigate the predictors of game addiction based on loneliness, motivation and inter-personal competence using the samples of college students recruited from South Korea (n=251).

Design/methodology/approach

The authors examined the underlying mechanism of game addiction by testing a moderated mediation model, in which inter-personal competence moderated the mediation model of loneliness, regulatory focus and online game addiction. First, the authors clarified the relationship among loneliness, motivation and inter-personal competence, to understand the influences of loneliness on other variables in this study (mediation test). Second, the authors examined the underlying mechanism of game addiction by testing a moderated mediation model, in which inter-personal competence moderated the mediation model of loneliness, regulatory focus and online game addiction (moderated mediation).

Findings

Regulatory focus mediated the effect of loneliness on online game addiction. Moderated mediation analyses using PROCESS confirmed that inter-personal competence significantly buffered the indirect effect of loneliness (through regulatory focus) on online game addiction. The findings indicated that inter-personal competence accounted for significant differences in the mediation models.

Originality/value

This study bridges the gap in the online game addiction literature by explaining how loneliness is associated with online game addiction.

Details

Internet Research, vol. 29 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/IntR-01-2018-0020
ISSN: 1066-2243

Keywords

  • Loneliness
  • Regulatory focus
  • Moderated mediation
  • Inter-personal competence
  • Online game addiction

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Article
Publication date: 10 July 2017

Exploring the affective mechanism linking perceived organizational support and knowledge sharing intention: a moderated mediation model

Chang-Wook Jeung, Hea Jun Yoon and Myungweon Choi

The purpose of this paper is to investigate the moderated mediation model in which the effect of perceived organizational support (POS) on knowledge sharing intention is…

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Abstract

Purpose

The purpose of this paper is to investigate the moderated mediation model in which the effect of perceived organizational support (POS) on knowledge sharing intention is mediated by levels of individual affective commitment to the organization, while the relationship between POS and affective commitment is moderated by organizational tenure.

Design/methodology/approach

Hypotheses on mediation, moderation and moderated mediation were tested with data collected from Korean for-profit organizations. Conditional process analyses with bootstrapping supported all three hypotheses.

Findings

The findings demonstrate that the relationship between POS and knowledge sharing intention is mediated by affective organizational commitment. In addition, the mediation effect is strengthened when an individual’s organizational tenure is low. Theoretical and practical implications and directions for future research are followed.

Originality/value

This study contributes to the literature on knowledge sharing by providing a basis for understanding the mediating mechanism through which POS influences knowledge sharing intention, and, ultimately, organizational functioning via individual affective attitude. This is the first attempt examining the role of organizational tenure as a key contingency factor in knowledge sharing. By investigating the underlying logic of individual intention to share knowledge, this study expands the current spectrum for knowledge management.

Details

Journal of Knowledge Management, vol. 21 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JKM-12-2016-0530
ISSN: 1367-3270

Keywords

  • Knowledge sharing intention
  • Perceived organizational support
  • Affective organizational commitment
  • Organizational tenure

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Article
Publication date: 1 July 2019

The influence of e-banking service quality on customer loyalty: A moderated mediation approach

Amit Shankar and Charles Jebarajakirthy

Providing high-quality e-banking services is considered a basic strategy for attracting and retaining customers with electronic-banking platforms. The purpose of this…

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Abstract

Purpose

Providing high-quality e-banking services is considered a basic strategy for attracting and retaining customers with electronic-banking platforms. The purpose of this paper is to empirically investigate a comprehensive moderated mediated mechanism for enhancing customer loyalty toward e-banking platforms via e-banking service quality (EBSQ) practices. Reliability, website design, privacy and security and customer service and support are the dimensions of EBSQ.

Design/methodology/approach

Data were collected through structured questionnaires from a sample of 1,028 e-banking users in India. To test the hypotheses, a structural equation modeling approach was used.

Findings

The findings showed that of the EBSQ dimensions, reliability along with privacy and security enhanced customer loyalty to e-banking. The initial trust in e-banking mediates the effects of EBSQ dimensions on customer loyalty except for website design. The mediation effects of initial trust varied between high and low-involved consumers.

Research limitations/implications

This study was conducted with e-banking users in one country using cross-sectional data. Hence, the model should be replicated among e-banking users in other countries and with the longitudinal data.

Practical implications

Establishing a loyal customer base is an important goal for banks. This study demonstrates which specific EBSQ dimensions banks should emphasize to enhance consumers’ initial trust and loyalty toward e-banking services.

Originality/value

This study suggests a moderated mediated mechanism for enhancing customer loyalty to e-banking, which incorporates initial trust as a mediator and consumer involvement as a moderator. It applies cognitive-motivation-relational theory to link EBSQ dimensions with customer loyalty. Thus, this study enables a better understanding of this theory in the e-banking context.

Details

International Journal of Bank Marketing, vol. 37 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/IJBM-03-2018-0063
ISSN: 0265-2323

Keywords

  • Customer loyalty
  • Moderated mediation
  • e-banking service quality
  • Initial trust in e-banking
  • Involvement in e-banking

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Article
Publication date: 4 July 2020

Job insecurity and performance in public and private sectors: a moderated mediation model

Antonio Chirumbolo, Antonino Callea and Flavio Urbini

The purpose of this study was to extend our knowledge of the relationship between quantitative and qualitative job insecurity and performance. On the basis of stress…

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Abstract

Purpose

The purpose of this study was to extend our knowledge of the relationship between quantitative and qualitative job insecurity and performance. On the basis of stress theories, we hypothesised that qualitative job insecurity (QLJI) would mediate the negative effect of quantitative job insecurity (QTJI) on two different indicators of performance: task performance (TP) and counterproductive work behaviours (CPWBs). In addition, the authors hypothesised that the effect of QTJI on QLJI would be moderated by the economic sector (public vs private) in which employees worked. Therefore, the authors empirically tested a moderated mediation model via PROCESS.

Design/methodology/approach

Participants were 431 employees from various Italian organisations. Data were collected using a self-report questionnaire measuring QTJI, QLJI, TP and CPWBs.

Findings

The results indicated that economic sector moderated the relationship between quantitative and QLJI. Both quantitative and QLJI were related to performance outcomes. Furthermore, QLJI mediated the effect of QTJI on TP and CPWB. However, this mediation was particularly apparent among employees in the private sector, supporting our hypothesised moderated mediation model.

Practical implications

The results suggest that managers of private and public organisations need to apply different policies to reduce the impact of job insecurity on CPWBs and increase the TP of their employees.

Originality/value

This study attempted to examine the job insecurity–performance relationship in more depth. For the first time, the effects of both job insecurity dimensions on performance were simultaneously investigated, with economic sector as a moderator and QLJI as a mediator.

Details

Journal of Organizational Effectiveness: People and Performance, vol. 7 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JOEPP-02-2020-0021
ISSN: 2051-6614

Keywords

  • Quantitative job insecurity
  • Qualitative job insecurity
  • Task performance
  • Counterproductive work behaviours
  • Economic sector
  • Moderated mediation

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Article
Publication date: 5 October 2019

Top-down knowledge hiding and innovative work behavior (IWB): a three-way moderated-mediation analysis of self-efficacy and local/foreign status

Ghulam Ali Arain, Zeeshan Ahmed Bhatti, Imran Hameed and Yu-Hui Fang

This paper aims to examine the consequences for innovative work behavior (IWB) of top-down knowledge hiding – that is, supervisors’ knowledge hiding from supervisees…

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Abstract

Purpose

This paper aims to examine the consequences for innovative work behavior (IWB) of top-down knowledge hiding – that is, supervisors’ knowledge hiding from supervisees (SKHS). Drawing on social learning theory, the authors test the three-way moderated-mediation model in which the direct effect of SKHS on IWB is first mediated by self-efficacy and then further moderated by supervisor and supervisee nationality (locals versus foreigners).

Design/methodology/approach

The authors collected multi-sourced data from 446 matched supervisor-supervisee pairs working in a diverse range of organizations operating in the Kingdom of Saudi Arabia. After initial data screening, confirmatory factor analysis was conducted to test for the factorial validity of the used measures with AMOS. The hypothesized relationships were tested in regression analysis with SPSS.

Findings

Results showed that SKHS had both direct and mediation effects, via the self-efficacy mediator, on supervisee IWB. The mediation effect was further moderated by supervisor and supervisee nationality (local versus foreigners), which highlighted that the effect was stronger for supervisor–supervisee pairs that were local-local or foreigner-foreigner than for pairs that were local-foreigner or foreigner-local.

Originality/value

This study contributes to both knowledge hiding and IWB literature and discusses the useful theoretical and practical implications of the findings.

Details

Journal of Knowledge Management, vol. 24 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JKM-11-2018-0687
ISSN: 1367-3270

Keywords

  • Innovative work behavior
  • Moderated mediation
  • Knowledge hiding
  • Self efficacy
  • Local and foreign workers
  • The Kingdom of Saudi Arabia

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