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Health is at the center of society concerns, being characterized by the dilemma of contributing to the population well-being, while demanding high financial investments at the same time. In this sense, information technology (IT) becomes essential for the progress of the sector, directly impacting on how care practices are performed. This study aims to analyze the adoption of mobile devices in the mobile emergency care service (MECS) of the state of Rio Grande do Sul, Brazil.

The authors carried out a multi-method study with an initial qualitative exploration through a focal group, followed by a survey. Potential determinants and impacts of mobile device use on the work context of the MECS teams were identified. Following, we tested the proposed conceptual model applying a questionnaire to 350 professionals from a total of 160 bases throughout the State. Partial least squares structural equation modeling was used to test the hypotheses herein.

The authors found that Satisfaction with the Use of Mobile PHC (PHC – Primary Health Care) is determined by the application compatibility with MECS work, followed by the performance expectancy with the use of the technology and the technical support provided to the users – acting as important facilitators of this process; while the technological complexity inherent in the use of the technology appears as the main barrier to the success of this technology. Besides, the authors found that both intensity of Use and Satisfaction with the Use of the technology provide different benefits to those involved (teams, patients and the organization).

As limitations of the study, the authors point out to the fact that the data are from a single Brazilian State, and therefore, its results cannot be generalized. Another limitation is that the study considered only the use of a specific mobile technology, which requires caution when using this information in contexts where the health information technology is different, besides the fact that the findings may not be compatible in environments where IT adoption is voluntary.

The study can help managers of public and private organizations in the planning and implementation of different technologies, whether mobile or applied to the health context, as well as in the expansion of their use in their respective institutions.

The research contributes to other studies that realize that the adoption of IT can cause relevant changes to health being associated to productivity gains and improvement of the quality of service provided to society through different forms and solutions.

The adoption and use of IT – such as mobile devices – impacts on how care practices are performed in the MECS, providing different benefits to those involved (teams, patients and the organization).

Mobile instant messaging (IM) has been increasingly adopted by hotels to communicate with customers. This study aims to explore communication between hotels and customers and identifies the factors that affect hotel customers’ intention to use mobile IM to communicate with hotels.

A two-stage exploratory sequential mixed-method design, which combines semi-structured interview and policy-capturing method was applied.

The findings indicate that customers are more likely to use mobile IM to communicate with hotels for non-urgent matters; before and after a stay; and if customers are accustomed to using mobile IM for work and non-work purposes in daily life.

This study goes beyond traditional theories to capturing communication-related factors that affect customers’ IM use in a hotel context.

The findings indicate why hotel managers should avoid relying on IM as the dominant communication channel.

This is among one of the first studies that explore customers’ communication needs and communication media choice in hotels.

It is essential for professionals to have flexible access to information sources and interaction with clients and colleagues. Mobile phones, e‐mail, pagers, laptops, and PCs all aim to facilitate the flexibility necessary for conducting their work. Ideally, professionals with intense demands on their time should not be supported by various information and interaction technologies, they should embed core domesticated technologies. This paper examines how the vision of iniquitous ICT support for professional work meets the harsh realities through interviews with 16 individual professionals from 16 different organisations. The paper aims to answer the question of the applicability and reality of ubiquitous computing in today's work environment and where technology is in terms of limitations for the professional. The study demonstrates that the joint life of professionals and their technologies is not one best characterised by the technical and the social merging seamlessly. It is instead one burdened by constant attention.

The purpose of this paper is to determine how students at the University of Regina would like to interact with the library on their mobile devices and how to best construct a mobile site to suit the university community's needs.

A survey was designed to gather feedback from the university community on their use of mobile devices and how they would want to use the library's resources and services via their mobile device. This survey also attempts to better understand how academic libraries can provide effective mobile services. A questionnaire was developed and distributed to several Canadian academic libraries. Its purpose was to discover what other institutions were doing with mobile technologies.

The survey found that 95.4 percent of students that responded to the survey had a smartphone and 75 percent of them used their mobile phone to access the web. The survey indicated that the library catalogue was the most popular resource chosen to become mobile enabled. The questionnaire distributed to other Canadian academic libraries showed that some libraries were designing and building web apps, while others were creating native apps.

With the increase of mobile technology availability and the demand for accessible mobile content, it is imperative that libraries examine how they can provide services to their patrons within this medium in order to continue to provide valuable services. Mobile technologies are constantly changing, so continuous assessment in this area is of importance.

The purpose of this paper is to investigate the practices mobile project workers rely upon to deal with their liminal work situation, i.e. a work situation in which they are “in-between” and do not have a clear long-term belonging to any specific organisation or project.

The study employs a qualitative approach and draws upon in-depth interviews with 24 engineers working for one of Scandinavia's leading technical consultancies. The aim of the qualitative data analysis was to identify a set of commonalities and differences in their experiences and ways of dealing with liminality.

The data indicate that mobile project workers experience their liminality in two separate dimensions; one which is primarily technical and task related, and one that is predominantly group related and social. These types of liminality are dealt with either actively, to lower or handle the ambiguity in the situation, or passively when the individual waits for the situation to be dealt with by others. Based on these two dimensions and types, the paper identifies and discusses four kinds of liminality practices.

The paper demonstrates the importance of focusing on individuals in project-based work, and specifically how they deal with work in-between. The paper shows when and how individuals make use of different liminality practices in their work, and calls for further research on the different skill sets and competencies that are needed to deal with liminality.

By identifying four liminality practices applied in situations signified by the experience of being in-between, this study offers an important contribution to the literature on flexible and mobile work conditions. Thus, the paper contributes to the knowledge of threshold-like employment positions that denotes the everyday work situation for an increasing number of individuals engaged in knowledge-intensive and project-based work.

The purpose of this paper is to present an approach to incorporating mobility into continuous manufacturing following the advent of Industry 4.0 (I4.0).

The investigation is based on a year-long canonical action research into a paper-manufacturing company implementing core I4.0 technologies.

The findings show how to: classify manufacturing mobility strategy based on the dimensions of team, task and control; design business processes enabled by mobile cyber–physical resources; involve different stakeholders in modeling mobility; and create a comprehensive guide to assist in implementing the mobile digitalization required by I4.0.

Despite the complexity, richness and depth of the insights obtained in this research for mobility management in process industries, this inquiry was conducted in a single organization.

As the fourth industrial revolution encourages decentralization and increased interaction between humans and machines, this paper presents a model to capture the mobility potential in manufacturing. The tools proposed in this research can be used to steer investments in industry transformations that fuse the physical and digital worlds, overcoming mobility constraints.

Theoretically, this paper expands the concept of manufacturing mobility in I4.0. In practice, it proposes a participative roadmap to assist technology management in increasingly decentralized environments, identifying the intertwined network of cyber–physical actors, processes and services.

As the technology evolves, the ways in which supply chain is coordinated improve. During a careful study on the intelligent wireless web (IWW) and its services for future applications, its great potentials for the implementation of a mobile real‐time system for supply chain coordination were realized. This paper seeks to introduce a development process for the IWW. In addition, it aims to explain the concept of mobile real‐time supply chain coordination, and propose and describe a practical model for this subject matter based on the most recent technologies including the IWW and agents.

Objectives were achieved through a thorough study on the IWW, agent technology, and the ways of applying them for mobile real‐time coordination in supply processes. As a method to conduct the research, first, the paper made out what the IWW services are and how one may develop them. Since mobile real‐time coordination is an absolutely innovative concept, the study prepared a comprehensive understanding of it and then, a practical framework was sketched and explained to implement the suggested system. The approach to this topic was a realistic one and an attempt was made to include all the prerequisites and details for the intended system.

In the course of the work, it was found that the IWW and other corresponding technologies have the greatest potentials ever available for the realization of a mobile real‐time supply chain coordination system and most of the chapters illustrate the claim.

Mobile real‐time coordination and its use in supply chains is something new. The development process for IWW proposed here is totally practicable and no other implementation scenario for the application of the IWW in mobile real‐time coordination has been suggested yet.

Because mobile manipulators are unable to climb stairs, the elevator operation is a crucial capacity to help those kinds of robot systems work in modern multifloor buildings. Here, the elevator button manipulation is considered as an efficient approach to fulfill that requirement. Previously, some studies presented elevator button recognition algorithms while some others designed schemes for the button manipulation work. However, the mobile robot, the manipulator and the camera in their robot systems are asynchronous. Besides, the time-consuming calibration for the camera is inevitable, especially in changeable environments. This paper aims to present an alternative method for the elevator button manipulation to overcome mentioned shortcomings.

In this paper, the elevator button manipulation is conducted by using the visual-based self-driving mobile manipulator in which the autonomous mobile robot, the manipulator and the camera cooperate more efficiently. Namely, the mobile robot does not need to be located exactly in front of the elevator panel as the manipulator has the ability to adjust the initial frame of the camera based on the system kinematic synchronization. In addition, the proposed method does not require the real world coordinates of elevator buttons, but uniquely using their pixel positions. By doing this, not only is the projection from two-dimensional pixel coordinates to three-dimensional (3D) real world coordinates unnecessary, but also the calibration of the camera is not required.

The proposed method is experimentally verified by using a visual-based self-driving mobile manipulator. This robotic system is the integration of an autonomous mobile robot, a manipulator and a camera mounted on the end-effector of the manipulator.

Because the surface of the elevator button panel is usually mirror-like, the elevator button detection is easily affected by the glare and the brightness of the environmental light condition.

This robot system can be used for the goods delivery or the patrol in modern multifloor buildings.

This paper includes three new features: simultaneously detecting and manipulating elevator buttons without the projection from pixel coordinates to 3D real world coordinates, a kinematic synchronization to help the robot system eliminate accumulated errors and a safe human-like elevator button manipulation.

Paying attention to cultural issues from the earliest stage of a merger or acquisition reaps long‐term business benefits. Annabelle Pineda of T‐Mobile Austria and Dr Christopher Kummer of the Institute of Mergers, Acquisitions and Alliances explain how T‐Mobile’s comprehensive approach to cultural change minimized conflicts post‐merger.

The overload effects associated with the use of mobile information and communication technologies (MICTs) in the workplace have become increasingly prevalent. The purpose of this paper is to examine the overload effects of using MICTs at work on employees’ job satisfaction, and explore the corresponding coping strategies.

The study is grounded on the cognitive load theory and the coping model of user adaptation. The overload antecedents and coping strategies are integrated into one model. Theoretical hypotheses are tested with survey data collected from a sample of 178 employees at work in China.

The results indicate that information overload significantly reduces job satisfaction, while the influence of interruption overload on job satisfaction is not significant. Two coping strategies (information processing timeliness and job control assistant support) can significantly improve job satisfaction. Information processing timeliness significantly moderates the relationships between two types of overload effects and job satisfaction. Job control assistant support also significantly moderates the relationship between interruption overload and job satisfaction.

This study suggests that information overload and interruption overload could constitute an important index to indicate employees’ overload level when using MICTs at work. The two coping strategies provide managers with effective ways to improve employees’ job satisfaction. By taking advantage of the moderation effects of coping strategies, managers could lower employees’ evaluation of overload to an appropriate level.

This study provides a comprehensive model to examine how the overload resulting from using MICTs in the workplace affects employees’ work status, and how to cope with it. Two types of overload are conceptualized and corresponding coping strategies are identified. The measurements of principal constructs are developed and empirically validated. The results provide theoretical and practical insights on human resource management and human–computer interaction.