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The focus of this paper is a comparative case study of the symbolic role of the Croatian and Serbian languages and writing in discourses of the Nation and the National. Our research is situated at the intersection of the scientific fields of sociolinguistics, memory studies, and studies on nationalism. Using Anthony D. Smith’s ethno-symbolist approach to the study of nationalism, which focuses on the reciprocal relationship between elites and the people, we analyze the case of anti-Cyrillic protests in Vukovar, Croatia, which were triggered by the implementation of Croatian minority rights legislation. This research analyses the role of language and its use as a symbol in memory practices and accompanying discourses in Croatia and its echoes in Serbian public space. The top-down perspective observes state-promoted events and populist implications of language mis(use). Alternatively, the bottom-up approach encompasses various actions and initiatives of so-called “activists” who belong either to “nationalist” organizations or to liberal/democratic NGOs. The majority of voices that are not aligned with the above-mentioned organizations are neglected in the public space (Obradovic-Wochnik, 2013).

We explore the dynamics created between social groups promoting populist ideas, other groups promoting alternative practices, and their influence on the ideological pattern adopted by ruling elites.

The purpose of this paper is to present the findings of a small scale study the aim of which was to survey the information needs and library usage of major long‐established national minorities (Serbian, Hungarian and Slovak) in eastern Croatia (Osijek‐Baranya county); in particular in relation to the information and reading material in their native languages.

Owing to spatial limitations this paper focuses on the Serbian national minority. Data were gathered with the help of quantitative methodology. Self‐administered questionnaires were distributed through Serbian cultural associations (the snowball sampling method). In total, 140 valid and usable questionnaires were returned. Descriptive statistics and variant analysis were used to analyse the data.

The study indicated that respondents had the need for diverse information and reading material in their mother tongue and that for that purpose they used public libraries less often than some other information sources, such as TV, newspapers, internet and local Serbian cultural associations.

The limitations of the research are inherent in the methodology. The authors will, in the next phase of the project, carry out in‐depth interviews with respondents.

The importance of this research lies in its implications for the development of library services to multicultural communities in Croatia, as well as offering suggestions for improving collection building in Croatian public libraries. This study could encourage librarians in Croatia to systematically collect and analyse information about their local community minorities; especially their library and information needs.

This is the first investigation into the information needs and library usage of long‐established national minorities in Croatia.

Whereas the geography of a certain area is certainly linked in many ways to the ethnic group occupying it (or who used to occupy it), the link between the land and the language/s spoken (or that used to be spoken) can only become visible through the linguistic landscape, which not only asserts identity and ownership but can also help to reinforce prestige and vitality of the languages employed. The problem is that if the local heritage language is a minority or regional one, only in few cases can it be used to affirm the identity and ownership of its speakers. There are two sine qua non conditions for the local language to appear in the linguistic landscape: 1) The language must have gone beyond the 'threshold of literacy', i.e. it must have developed as a written language, with its own orthography and literature; 2) The language must be allowed to be used in the linguistic landscape and/or enjoy a degree of official recognition. This article presents five case studies on the presence of local minority/regional languages in the linguistic landscape based on the author’s research: two in Italy (Udine and Milan) and two in Southeast Asia (Kuala Lumpur and Bandar Seri Begawan, the capitals of Malaysia and Brunei Darussalam respectively). The very interesting situation in Macao will also be touched on, where the colonial language, Portuguese, has been given prominence in the linguistic landscape in spite of the fact that only a tiny percentage of the population can speak it. In this case, Portuguese is portrayed as a kind of heritage language (as well as an international language) that does not need to be mastered as its main function is symbolic, i.e. to help Macao retain its special status as a Special Administration Region of China.

The purpose of this paper is to explore affirmative action policy in higher education (HE) admissions in post-Soviet Georgia.

The study analyzed the effectiveness of the quota system from the perspective of the “minority rights protection” and “diversity” paradigms. The study used content analysis, focus group discussions, and interviews research methods.

Research revealed several important patterns: the problems of minority education are associated with academic achievements as well as social integration; although the importance of diversity is evident in the Government of Georgia, the benefits of diversity are not realized fully through affirmative action policies in institutions of HE. The authors have argued that the shift from the “minority rights protection” to the “diversity” paradigm is necessary to solve minority students’ existing problems and to benefit from the positive effects of diversity on academic and democratic outcomes for all students.

The findings of this study have practical importance. They can be used for the implementation of the affirmative action policy in HE admissions system of Georgia.

The paper is based on original research conducted in Georgia and the study contributes to the development of the field of multicultural and minority education in Georgia.

The purpose of this paper is to answer the question: in the British state's relationship with its diverse minority ethnic communities, how have politics framed administrative allocation of language support services? The dynamics of policy development are investigated, a tangible effect of the shift from unofficial pragmatic multiculturalism towards community cohesion/“Britishness” having been a government focus on English for speakers of other languages (ESOL) rather than translation/interpreting. This change has revealed a tension between the demands of identity and equality for minority ethnic people: respect for cultural identity requires provision of translation/interpreting while creating (political) equality between majority and minority communities entails the latter having access to the political language so placing an emphasis on ESOL.

An evidence synthesis is undertaken of policy documents relating to the British state's provision of language support services and data on the skill levels in English from government surveys.

The relative contribution of financial constraints and new policy/ideological positions to changes in the direction of policy and provision is assessed. With respect to the “new approach to ESOL”, this process of discretionary allocation that privileges policies of integration and community cohesion rather than language need itself is viewed against the inadequacies of the data currently available on levels of English language proficiency in providing the basis for making policy decisions and allocating resources.

The level of English language skills amongst Britain's minority ethnic groups and of government policy to address skill deficits has been substantially neglected. The paper provides a policy focus ahead of the release of the 2011 Census findings on language questions.

Following the introduction of user fee for interpreting in Danish health care, a considerable decrease in interpreter services has been shown. This study aims to explore the experiences of language minority patients with health-care encounters when an interpreter was needed but not present.

Semistructured, in-depth interviews were conducted with 13 language minority patients with limited Danish proficiency. All interviews were conducted with interpreters in the participants’ native language. Data were analyzed using an inductive thematic approach.

Most participants experienced communication difficulties and difficulties participating actively in their own health care. The experience of unresolved language barriers led to a high degree of uncertainty and left the participants with unanswered health concerns. Participants expressed a reluctance to seek health care, which consequently limited the utilization of health care services.

Although the findings only represent a small sample of patients, the results still reveal major challenges that minority-language patients encounter when seeking health care. Future studies should explore, if the intention of the law is met through the user fees.

Despite having the same entitlements as native Danish-speaking patients, minority-language patients experienced difficulties accessing and using health care services due to the user fee and unresolved language barriers. The study elucidates patient perspectives and points to important ways of improving the quality of health care.

To the best of the authors’ knowledge, no investigation into the communicative consequences of the introduction of the user fee for interpreting services exists. Thus, this study seeks to address that gap.

In this chapter, the author provides empirical research that supports the implementation of DLPs as programs that provide cogitative learning, high academic achievement, and the opportunity to be competitive in a global economy for all students – including culturally and linguistically diverse students – in order to achieve education equity. The author utilizes Arizona as an example of education policy that excludes and further marginalizes language minority students by requiring English proficiency as a requirement to be part of Dual Language Programs (DLPs). Furthermore, the author frames the current education climate and language policy affecting DLPs through an Interest Convergence theoretical lens.

This chapter builds on theories of culturally responsive teaching and translanguaging pedagogies to explore teaching strategies that linguistically, culturally, and educationally empower Muslim immigrant emergent bilinguals in the classroom. These students are often speakers of less commonly used languages, not shared with other adults in the school, thus teachers and school leaders often do not know how to use home languages as teaching tools. This study sought to find practical solutions by going straight to the source – the students themselves. Through a one-year qualitative arts-based study, 15 recently arrived Muslim immigrants provided information about their language use and meaning-making of school experiences. Using interview, observation, and student-created artifacts, data were collected during after-school sessions that also included intensive group discussion and peer interviews in home languages. It was found that these students are facilitating and regulating their own bilingual and multilingual educations through cultural communities of practice. However, it was also found that these students perceived messages from the larger school community as discriminatory, thereby negatively impacting feelings of belonging and value in a school setting. One classroom where students and their languages were valued is profiled in this chapter offering practical ways teachers can engage learning through all languages, especially minority languages, regardless of a teacher’s own linguistic abilities. This chapter offers transferable ideas that may be adapted to diverse classrooms with similar student populations and needs. It is understood that classroom contexts differ based on resources, students’ home language literacy, and curricular demands.

This article reports the outcomes of a study on communication support, commissioned to develop a borough‐wide strategy in 2003 by the London Borough of Tower Hamlets.The research stems from a recognition of communication as a key to successful delivery of public services and enhancement of a multicultural community.The focus is on ‘communication’ (rather than ‘language’), since it captures issues beyond the exchange of information through words: interpersonal interactions and relationships, techniques and modes of organising information exchange. Language is a key component within the broad ambit of communication mechanism and skills. Hence interpretation and translation are perceived as models of communications support alongside advocacy, integrated team, multilingual professional team, family/friends and minors, supported language, symbols and signs, and Plain English.While engaging in the debate and highlighting some of the broader issues concerning communication support services, the focus is on the following main issues:• policy frameworks and guiding principles in communication support• methods and techniques for needs assessment, monitoring and evaluation of communication support• communication support provision in Tower Hamlets including quantifying need, actual state of provision and users' perceptions.Probably among the first of its kind, the strategy draws on existing knowledge and good practice to develop a common framework for public services in Tower Hamlets. It is believed that it will serve a pioneering role in co‐ordinated existing and developing coherent approaches to communication support.

Interviewing minority ethnic older people can seem daunting. It is easy for stereotypical views of minority ethnic groups and of older people to lead to pathologising approaches being adopted unwittingly. This article attempts to illuminate several key aspects of conducting interviews with such population groups by drawing partially on the experience of working on a Growing Older project funded by the Economic and Social Research Council of Britain. This project looked at the social network and social support of older people from different ethnic groups in Britain and the relationship between these and their quality of life. The research instrument comprised both structured and unstructured components. Interviews were conducted by a multi‐ethnic team of interviewers speaking a range of community languages. By focussing attention on the interactional nature of interviewing, this article explicates the process of conducting research. Issues pertaining to the choice of language, the use of interpreters, ethnic matching of interviewers and interviewees, the use of standardised instruments and the interview itself as a tool for data‐generation are examined. This article contends that a reflexive approach to methodology can lead to a more robust approach to data by confronting the practical, methodological and ethical issues encountered in doing research with such population groups. The issues raised are not merely in terms of ‘white’ researchers working with ‘non‐white’ respondents, but relate to the improvement of research practice in general regardless of the ethnic background of researcher and respondent.