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The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services.

Data were collected via mail surveys from a sample of German optometrists and their customers. Usable responses were obtained from 388 optometrists and 2,237 customers.

Results show that the underlying configurations of satisfaction attributes decompose into eight factors in the case of optometrists and five factors in the case of customers. The extent of congruence between the two groups is weak.

Replications among other optometrist and customer samples are needed to validate the current findings. Also to gain more pointed insights into the similarities and disparities between service providers’ perceptions of their customers’ satisfaction and customer‐reported satisfaction, extension of research to other service sectors would be fruitful.

The overall inconsistencies between the optometrists and customers underscore the need for accurate assessment of customer perceptions for business success. For stronger business performance, service providers should be trained to look at satisfaction from the perspective of customers by using customers’ definitions.

The study used a dyadic approach in collecting the data. The factor congruency technique was employed to determine the extent of similarities and disparities between the two groups. A general lack of customer knowledge has implications for service providers.

The author addresses the relationship between populism and authenticity in the contemporary era. The author argues that for populists, authenticity is more than an image-building strategy and instead is used strategically to maintain a powerful emotional connection with supporters that extends beyond election campaigns. The chapter also examines the rise of a distinct populist style (ordinariness, provocation, a certain kind of intimacy) that is used in opposition to an established political class. This style is often represented, and celebrated, through social media and increasingly defines what it means to be authentic in the political sphere.

Insights into the origins of entrepreneurial activity are gained through a study of alternative mechanisms implicated in the tendency for children of the self-employed to be substantially more likely than other children to enter into self-employment themselves. I use unique life history data to examine the impact of parental self-employment on the transition to self-employment in Denmark and assess the different mechanisms identified in the literature. The results suggest that parental role modeling is an important source of the transmission of self-employment. However, there is little evidence to suggest that children of the self-employed enter self-employment because they have privileged access to their parent's financial or social capital, or because their parents’ self-employment allows them to develop superior entrepreneurial abilities.

This study introduces sense of coherence (SOC) as a factor in information sharing at the workplace.

Data were collected by a survey conducted on 311 respondents in a multinational organization, and analyzed using partial least square structural equation modelling.

SOC influenced information sharing both directly and indirectly as mediated by trust and employee learning orientation. Trust, moreover, influenced receiving information more strongly than sending it, while employee learning orientation more strongly affected sending information.

The findings underline the importance of a holistic understanding of information sharing, including individual differences and employee well-being.

Using a life course perspective, we develop a theoretical model of how parents can influence their children's propensity to enter self-employment. We draw on the sociological, economic, psychological, and behavioral genetics literatures to develop a model in which parental influence occurs in different ways, depending on someone's stage in their life course. We review and summarize existing findings for parental influences on entrepreneurial entry using a three-part life course framework: childhood, adolescence, and adulthood. We also analyze new data from the Panel Study of Entrepreneurial Dynamics on the extent to which children were involved in their parents’ businesses. From our review, we propose strong effects from genetic inheritances and parenting practice (during childhood); moderate effects from reinforcement of work values and vocational interests (during adolescence); and little influence from financial support but stronger effects from other tangible means of support (during adulthood).

The purpose of the paper is to show how the corporate or organizational intranet can be used to enhance team building within organizations.

The paper describes how the corporate intranet can be used for something more than an electronic library. Groups can act in a coordinated way if there is a continuous flow of information about where they are at and whether or not they are smeeting expectations; this can be accomplished using the intranet.

The paper shows how to improve the management of people within an organization using the intranet. It describes several practical applications of this technology.

The corporate intranet has never been used as a management tool. It can be used to test comprehension of organizational objectives and expectations. It can help members gain a clearer picture of what is really going on and what each needs to do to change directions.

This literature review is on advanced computer analytics, which is a major trend in the field of Human Resource Management (HRM). The authors focus specifically on computer-assisted text analysis (CATA) because text data are a prevalent yet vastly underutilized data source in organizations. The authors gathered 341 articles that use, review, or promote CATA in the management literature. This review complements existing reviews in several ways including an emphasis on CATA in the management literature, a description of the types of software and their advantages, and a unique emphasis on findings in employment. This examination of CATA relative to employment is based on 66 studies (of the 341) that bear on measuring constructs potentially relevant to hiring decisions. The authors also briefly consider the broader machine learning literature using CATA outside management (e.g., data science) to derive relevant insights for management scholars. Finally, the authors discuss the main challenges when using CATA for employment, and provide recommendations on how to manage such challenges. In all, the authors hope to demystify and encourage the use of CATA in HRM scholarship.

Discusses how to use an intranet to gain a true picture about what is going on in an organization.

Details the rise of internet technology, examines its applications in human‐resource management and considers practical examples from Hewlett‐Packard, Claremont Technology, Xantera Parks and Resorts, KeyCorp, Sandia National Labs, Cisco Systems, JC Penney, TeamScape, Middlesex Health System and MindSpring Enterprises.

Describes how intranets can be used to continually provide real‐time feedback on what is going on with an individual's or group's performance and make it possible to give feedback in a matter of minutes, not weeks.

Explains how intranets can be used to improve the overall management process and to facilitate collaboration among widely dispersed work groups.

Describes a tool which, by improving the performance of individuals and organizations, can ultimately benefit society as a whole.

Gives numerous case examples of the successful use of intranet technology in organizations.