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The purpose of this research was to investigate how Australian public libraries responded to the COVID-19 pandemic in terms of management, planning and communication. The study also investigated operational approaches to the development and implementation of new and adapted models of service and resource delivery.

Utilising a multiple qualitative case study approach, interviews were conducted with 15 Australian public library staff members at three library services – one inner-city, one regional and one remote. Inductive thematic analysis was employed to generate insights into the operations and management strategies employed during the COVID-19 crisis.

Findings suggest that public library managers performed admirably in the face of significant logistical, budgetary and regulatory challenges. Five key themes emerged to represent the ways in which public library leaders responded effectively to the crisis: resourcefulness, flexibility, presence, sensitivity and communication. Results also demonstrate the importance placed on library users’ welfare.

This research represents the first study to focus on the response of Australian public library managers to the significant challenges posed by the COVID-19 pandemic, and to identify the strategies employed by library leaders to respond effectively. In doing so this research provides valuable insights into how public library managers can prepare for future crises.

The purpose of this paper is to explore the lived experiences of Australian public library staff during the COVID-19 library closures. The study examines the effect of mandated physical library closures on staff well-being, along with the challenges they faced as library operations moved to a remotely delivered model. The paper includes an examination of staff perceptions of their library's value in the lives of their users.

Semi-structured interviews were undertaken with 15 Australian library staff from three library networks. A process of inductive coding resulted in a thematic description of the participants' experiences of continuing to work during a period of where their libraries were closed due to COVID-19 restrictions.

Australian public library workers experienced many challenges that affected their well-being during the period of library closures. These included challenges relating to moving library programming to a virtual delivery model, managing significant change in their work lives, managing the emotions of self and others, and concern for the well-being of library users. Positive outcomes relating to skill development and innovative thinking were also reported.

The operational responses to the COVID-19 library closures in Australia and elsewhere have been well reported. This paper takes a different approach by examining the emotional and well-being outcomes for public library staff during these periods of closure.

A major development in academic libraries in the last decade has been recognition of the need to support research data management (RDM). The purpose of this paper is to capture how library research data services (RDS) have developed and to assess the impact of this on the nature of academic libraries.

Questionnaire responses from libraries in Australia, Canada, Germany, Ireland, the Netherlands, New Zealand, the UK and USA from 2018 are compared to a previous data set from 2014.

The evidence supports a picture of the spread of RDS, especially advisory ones. However, future ambitions do not seem to have seen much evolution. There is limited evidence of organisational change and skills shortages remain. Most service development can be explained as the extension of traditional library services to research data. Yet there remains the potential for transformational impacts, when combined with the demands implied by other new services such as around text and data mining, bibliometrics and artificial intelligence. A revised maturity model is presented that summarises typical stages of development of services, structures and skills.

The research models show how RDS are developing. It also reflects on the extent to which RDM represents a transformation of the role of academic libraries.

Practitioners working in the RDM arena can benchmark their current practices and future plans against wider patterns.

The study offers a clear picture of the evolution of research data services internationally and proposes a maturity model to capture typical stages of development. It contributes to the wider discussion of how the nature of academic libraries are changing.

How academic libraries support the research of their parent institutions has changed as a result of forces such as changing scholarly communication practices, technological developments, reduced purchasing power and changes in academic culture. The purpose of this paper is to examine the professional and educational implications of current and emerging research support environments for academic libraries, particularly with regard to research data management and bibliometrics and discuss how do professionals and educators “make space” as new service demands arise?

The present paper uses data from a recent survey of research support provision by academic libraries in Australia, New Zealand, the UK and Ireland, (authors 2013), and provides additional in depth analysis of the textual responses to extend the analysis in the light of forces for change in higher education. The original online questionnaire surveyed current and planned research support in academic libraries, and constraints or support needs related to service developments. It was distributed to 219 institutions in Australia, New Zealand, the UK, and Ireland, and obtained 140 valid responses (response rate of 63.9 percent). Results were analyzed using descriptive statistics with thematic categorization and coding for the textual responses.

Most academic libraries surveyed are already providing or planning services in the focal areas of bibliometrics and data management. There was also increasing demand for other research support services, not the focus of the study, such as eresearch support, journal publishing platforms, and grant writing support. The authors found that while many academic libraries perceive increasing research support services as a “huge opportunity” they were constrained by gaps in staff skills, knowledge, and confidence and resourcing issues. With regard to staff education and training, it was reported they require a broader understanding of the changing research and scholarly landscape, the research cultures of different disciplines, and technological change. There was a near-universal support for development of more comprehensive, specialized, LIS education to prepare professionals for broader research support roles.

This further analysis of the implications of our survey in relation to influences such as economics, academic culture, technology, raises questions for both educators and practitioners about the future direction of the profession and how the authors collectively “make space” as new potential services arise.

Online open access (OA) to research publications comes to scholarship as a vision that makes sense and is congruent with the aims of science and scholarship. It is argued that research, often funded out of the public purse, should be a public good. Given its visionary characteristics and its congruence with the aims of scholarship, the purpose of this paper is to examine why OA is not practiced by all researchers, all the time, or more encouraged by library managers.

The findings reported in the paper are built upon analyses of the literature, the current discussion occurring in e‐lists and other public forums, and upon qualitative research using observation, document analysis, interview techniques and thematic analysis conducted as part of a PhD study in two Australian universities.

One of the universities had a long‐standing institutional mandate to encourage OA and the other did not. In terms of findings, of the universities studied, the institution with the mandate not only had a far greater proportion of its research output in its OA institutional repository but also the researchers and authors interviewed there had a deep understanding of, and engagement with, issues surrounding not just scholarly publishing but also OA and other publishing options. Further, OA and the mandate policy were reported by university executives as providing benefits both to individual researchers and to the institution as a whole.

In analyzing the relationships and entanglements that exist between authors, universities, publishers and other actors we see how these reinforce the current publishing paradigm. While proposals for mandates are not new, this paper illustrates how one is acting in practice. It proposes that despite reservations among academic library managers a mandate can work in practice. Sometimes, a new actor, such as a mandate or deposit policy is required, to assist library and repository managers, to encourage authors to look beyond their existing frames and embrace OA.

The purpose of this paper is to analyse job ads as relatively accessible indicators of the knowledge, skills and competencies required of librarians by employers. It then uses a framework provided by the literature on professional jurisdiction to examine what may be trends and shaping factors for the Library and Information Studies (LIS) profession with regard to jurisdiction in a changing information landscape.

Job ads were examined in two separate studies; one comparing job ads in Australia and the USA over eight weeks in 2004, and the other looking at one month snapshots of Australian job ads in 1974, 1984, 1994 and 2004. The text from the job ads was analysed using a content analysis software package. The literature on professional jurisdiction provided an interpretive framework.

The Australian snapshots over time showed that there is an increasing lack of clarity about the skills and competencies required of librarians. The American job ads seemed to rank jurisdictional knowledge and professional qualifications more highly than their Australian counterparts. Interpersonal skills, behavioural characteristics and technical services skills are in demand in both countries.

In addition to reporting on the knowledge, skills and competencies required of librarians, by applying an interpretive framework from the literature on professional jurisdiction the paper exposes some of the challenges ahead for the LIS profession. Research limitations/implications – The research used a small number of sources and a relatively small number of ads. It is acknowledged that job ads are only one source of information about knowledge, skills and competencies.

Purpose – The purpose of the research reported in this article is to understand how refugees learn to engage with a complex, multimodal information landscape and how their information literacy practice may be constructed to enable them to connect and be included in their new information landscape. Design/methodology/approach – The study is framed through practice and socio‐cultural theories. A qualitative research design is employed including semi‐structured face‐to‐face interviews and focus groups which are thematically analysed through an information practice lens. Findings – Refugees encounter complex and challenging information landscapes that present barriers to their full participation in their new communities. Social inclusion becomes possible where information is provided via sharing through trusted mediators who assist with navigating the information landscape and information mapping, and through visual and social sources. Research limitations/implications – The study is local and situated and therefore not empirically generalizable. It does however provide rich, deep description and explanation that is instructive beyond the specific research site and contributes to theory building. Practical implications – The study highlights the role, and importance, of social and visual information sources and the key role of service providers as mediators and navigators. Governments, funders and service providers can use these findings to inform their service provision. Originality/value – This is an original research paper in which the results provide practical advice for those working with refugees and which also extends theories of information literacy practice as an information practice.