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This research aims to investigate the adoption of electronic communication tools and seeks to shed more light on their diffusion process, a challenging task for project‐based (PBO) and traditional business organizations (TBO).

The data for the study were collected through three surveys, one total population survey in the Finnish and Swedish house building industries representing traditional business organizations, together with a focused and a total population survey in project‐based organizations.

The main findings from the survey indicate a difference in attitude between the employees of TBOs and PBOs. Moreover, electronic document management and scheduling were more prominent among PBOs, because these firms exhibit more inter‐organizational communication.

The findings are limited to project‐based and traditional business organizations. The research emphasises the fact that PBOs make more inter‐firm collaboration efforts and thus require more extensive communication systems for inter‐organizational links. Further research is needed in other industries to validate the present findings.

By looking at the use of ICT, the aim was to determine which e‐communication tools are more tightly coupled to management and how firms can benefit most from these tools for organizational governance.

This is one of the few studies to have examined the uses of ICT in a PBO and TBO context and especially in Finnish and Swedish background.

The evolution of Knowledge-Management (KM)-related literature has highlighted that Knowledge Management Systems (KMSs) have undergone massive changes in collaborative environments. Information-Systems-enabled KM seems to be the necessary response to the recent challenges posed by globalisation and technology dynamics to both large companies (LCs) and small and medium enterprises (SMEs).

This paper provides a systematic review about KMSs to offer an analytical overview of their role in supporting innovative forms of knowledge translation occurring in collaborative relationships. A sample of 129 papers was selected and analysed according to three perspectives: unit of analysis (LCs, SMEs), phases of the KM process (adoption, translation) and topic area (KM Practices, KM Tools, KMSs).

The findings highlight five literature gaps: (1) the role of KM practices supporting knowledge translation; (2) the impact of the alignment among KM practices, firm's complexity, dimension and culture on KM process; (3) the effect of KM tools on knowledge translation; (4) the variety of KMSs exploited in both LCs and SMEs; and (5) the alignment between organisational structure and information systems in KM context. Accordingly, 13 research questions were formulated.

The proposed research questions define a formal research agenda that could steer further research efforts about the KMS topic for improving the body of knowledge in the KM field. Scientific literature is currently lacking a contribution assessing the role of KMSs in supporting innovative forms of knowledge translation that occur in collaborative relationships.

The purpose of this paper is to share the authors' experience gained while implementing a systematic knowledge‐centred support approach to providing both support and service innovation within an organization whose mission is the offering of instructional design, learning technologies integration, multimedia production, and faculty development to faculty members. As it proposes a knowledge‐centred support (KCS) framework for faculty support and service innovation, this paper aims to help other faculty support organizations to improve their current knowledge management and support practices.

This paper shares the authors' practical experience in implementing a knowledge‐centred support approach for both faculty support and service innovation. The paper uses the authors' experience to introduce the proposed framework.

This paper develops a KCS framework for faculty support and service innovation. Practical concerns and insights are provided to help other faculty support organizations adopt and implement the framework. It is hoped that this sharing of best practices can increase discussion about using knowledge management approaches to improve service quality and innovation among other faculty support organizations.

Because the framework has been developed based on the authors' organizational environment, the framework may lack generalizability. However, other faculty support organizations are encouraged to revise or to adapt this framework to suit their specific organizations' cultures and goals.

Increasing service quality and innovation are major concerns for many faculty support organizations. Many faculty support organizations are exploring ways to provide a better service experience to faculty. This paper shares the authors' experience in this area and has the potential to inspire other faculty support organizations to examine, rethink, and improve their current practices, using a knowledge management perspective.

Few articles discuss how faculty support organizations can use knowledge management approaches to increase service quality and innovation. This paper identifies such a shortage in the literature and can be used as a starting point to motivate other faculty support organizations to share their knowledge management experience for improving service quality and innovation.

This paper aims to discuss a model for diffusion of innovation among the professionals of primary health-care centers in Finland. The authors answer partially to one of the important questions of the policymakers titled “How primary health-care centers can move toward systems that continuously improve their innovation?”.

A systematic-qualitative framework based on an action research is presented to assess dynamics of diffusion of innovation in the primary health-care centers in Finland.

The authors conceptualize the innovation systems of primary health-care systems by three different diagrams: subsystem diagram, policy structure diagram and causal loop diagram. The investigation reviews innovation process of Finnish professionals (staffs, nurses and doctors) in the frame of a systematic-qualitative analysis. The relationships and consequences of decisions and policies are discussed with a new way of thinking in the health-care sector studies.

The implemented systematic-qualitative research in this article is an innovative approach in the innovation studies of the health-care systems.

Today, the need for renewable energy is rising steadily. Various steps are being taken by nations to address the rising need. The developments occurring in proportion to the industrial structures and economic levels of the countries, these efforts, the political structure of the country, some established patterns from the past, and many other external factors affect the use of renewable energy and therefore sustainable development, which has been one of the most important agendas since the early 1990s. In this study, it is examined whether certain characteristics of the Scandinavian Welfare Model affect the background of this successful image of Finland, Denmark, and Sweden, which rank in the top three positions in both the Global Energy Innovation Index and the Sustainable Development Report. As a result, although the use of fossil fuels increases the ecological footprint in the Scandinavian countries, which are evaluated as in the rest of the world, continuing the principles of innovation, trust, equality, openness, and sustainability with determination, the Nordic approach has not departed from the welfare state principle compatible with its own codes, unlike the transformations experienced by other welfare regimes, and has become a distinctive factor.

Communication ineffectiveness inherent in the unique attributes of Mass Housing Project (MHP) features is well admitted in the body of literature. However, the understanding of the extent and nature of this influence of the unique features of MHPs requires an empirical insight. The aim of this paper is to identify the communication ineffectiveness induced by the unique features and delineate the implications of the findings for mass housing practitioners and stakeholders towards engendering effective communication performance.

Through a structured questionnaire survey, data were elicited from mass housing stakeholders and project team leaders. The data were subsequently analysed using structural equation modelling, and the communication effectiveness evaluation model was developed. Subsequently, the model was validated through a questionnaire survey on ten experienced mass housing practitioners, researchers and stakeholders.

The results revealed significant, moderate and weak effects of the unique features of MHP team communication performance. This suggests that the unique features of MHPs have varying degree of influence on the communication performance among project teams’ delivery. The findings provide practical, empirical insights and understanding into the inherent communication ineffectiveness on MHPs, and thus are very useful in communication management and planning in MHP’s delivery.

Against the backdrop of the need to gain an in-depth understanding of the inherent communication challenges towards improving communication performance in MHP delivery, the findings have rigorously revealed and provided clear insight into the nature of communication ineffectiveness inherent in the unique features of MHPs. The findings and insights provided by this study are thus useful for aligning communication management planning and strategies to the unique MHP environment to engender communication success. Practitioners can also use these findings towards the development of their communication behavioural skills and communication infrastructure for MHP delivery.

The purpose of this paper is to obtain an understanding of the perception of trust between US construction contracting parties. The research objectives were to identify the factors on construction projects that impact such trust and to identify how trust affects factors on construction project.

A survey of construction professionals working for the Engineering News Record’s Top 400 US contractors was conducted.

The findings showed that paying on time, competency, reliability and effective collaboration were the most important factors that affected contextual conditions trustworthiness. Factors perceived to strengthen trust included face-to-face communication, electronic documents, and timely and adequate responses to requests for information. The presence of construction managers on construction projects, and corrective changes orders from neutral third parties were perceived to weaken trust. Trust was perceived to assist leadership, team building, communication and information sharing.

The main contribution of this study is the discovery of additional factors that impact trust and factors that require trust and that were not identified by previous researchers.

The purpose of the research is to identify the factors contributing to the formation of high-level strategic thinking ability (STA) of Chinese grassroots cadres.

Through in-depth interviews with 20 Chinese grassroots cadres with high-level STA and grounded theory method, this research explores the contributive factors for the formation of the grassroots cadres' STA from a dynamic and long-term perspective.

The formation of STA is an accumulative process based on the interaction between external factors, including wide space for activities, adequate supporting resources, demonstration of role model, and inflection point and internal drivers, including strong sense of self-actualization, high sense of responsibility, thinking enhancement skills, diverse knowledge and high openness. Moreover, the external factors play a more important role in shaping STA in the early growth stage of the grassroots cadres, while in the late stage the internal factors tend to dominate.

The study advises to offer more professional training on STA and take STA as an important factor for Chinese grassroots cadres to compete in a complex socio-political environment in the long term.

(1) This paper investigates into the STA of Chinese grassroots cadres, which are largely ignored in current literature; (2) different from the extant studies which studies the static influencing factors of STA, such as demographic variables, personal traits and organizational characteristics, this paper focuses on the dynamic and long-term factors during the growth of the cadres.

The purpose of this study is to explain the interrelationships between the elements of strategic thinking, technological change and strategic risks. The main objective of this research is to identify the hierarchy for the elements of thinking, technological change and strategic risk and also to identify the driving powers of these elements.

The methodology used in this study is modified total interpretive structural modelling and MICMAC analysis which gives the interrelationships and also the driving powers of the elements by analysing the relationships between the elements from the existing literature. This method helps us in answering/understanding the “what”, “how” and “why” of the research. Modified total Interpretive structural modeling is considered in this study, which helps in doing both the paired comparisons and transitivity checks simultaneously. A digraph is constructed at the end of the analysis, which shows the links between the elements, and a driver dependence matrix is constructed, which shows the driving powers.

This study gives an understanding of the role of the elements, the relationships between them and the hierarchy of addressing these elements, and also the driving and dependence power. Findings of this research give us an understanding of how strategic thinking/technological change/strategic drives the performance of the firm.

This study is conducted with the help of existing literature; this can be further extended by considering the expert opinion.

The model explains the direct and transitive links of the elements and the strength of the relation between them, which helps the researchers and the practitioners to understand the driving power and importance of these constructs. It also helps us to understand the role of these elements and, if implemented in an organisation, which elements need to be prioritised for enhancing the performance of the firm.

Research done in the past has individually analysed the elements effecting strategic thinking; this study identifies the relationships between the elements of all three constructs and helps in understanding the levels of hierarchy.