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Article
Publication date: 8 July 2020

Małgorzata Bartosik-Purgat

The key purposes of the paper are: firstly, to identify what kind of new media tools are used by managers in communication with foreign business partners for professional…

Abstract

Purpose

The key purposes of the paper are: firstly, to identify what kind of new media tools are used by managers in communication with foreign business partners for professional purposes and which, in their opinion, are the most effective, secondly, to identify the relationships between the usage of new media tools and factors that can impact such communication.

Design/methodology/approach

The method used in the research was IDI (Individual Depth Interview). Interviews were conducted in 334 companies that operate on the Polish market and which are active internationally (e.g. Asia, Europe, Africa, North and South America), the managers responsible for international relations were the main respondents.

Findings

The most popular and most used new media tools are Skype and instant messengers, which were evaluated as good devices for international personal communication. Additionally the results of the research emphasize the significance of cultural and economic factors when taking into account the usage of new media tools in personal communication between business partners from different companies and countries.

Practical implications

The results of the research can be useful for managers doing business internationally and communicating with business partners from different markets and cultures.

Originality/value

The research presented in the paper covers the gap in the literature because it relates to the environmental factors that impact upon the use of new media tools in personal business communication between partners in the international marketplace.

Details

International Journal of Emerging Markets, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1746-8809

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Article
Publication date: 12 September 2020

Sophia Charlotte Volk and Ansgar Zerfass

The purpose of this article is to introduce the research field of management tools to communication management scholarship and open up new avenues for the field.

Abstract

Purpose

The purpose of this article is to introduce the research field of management tools to communication management scholarship and open up new avenues for the field.

Design/methodology/approach

The first part examines established knowledge from the strategic management literature about management tools as a means to support and facilitate organizational decision-making. The second part reports on a survey among 125 communication practitioners in corporate communication departments about the use of 32 tools for the analysis, planning, implementation and evaluation of communication.

Findings

The study sheds light on the perceived relevance and benefits of tools, as well as on knowledge and satisfaction and on general patterns of tool use. The findings demonstrate that tools are gaining in importance, but there is a lack of understanding, training and documentation of tools. Tools for planning and implementing communication are most widely spread, reflecting the operational focus of corporate communication.

Practical implications

Practitioners find value in the compilation of the most popular tools and implications on how to reflect about tool usage and outcomes.

Originality/value

The article provides directions for future research and reflects about tools as a means to bridge the divide between theory and practice.

Details

Journal of Communication Management, vol. 25 no. 1
Type: Research Article
ISSN: 1363-254X

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Article
Publication date: 11 September 2007

Ad den Otter and Stephen Emmitt

Effective teams use a balance of synchronous and asynchronous communication. Team communication is dependent on the communication acts of team members and the ability of…

Abstract

Purpose

Effective teams use a balance of synchronous and asynchronous communication. Team communication is dependent on the communication acts of team members and the ability of managers to facilitate, stimulate and motivate them. Team members from organizations using different information systems tend to have different understanding, opinions, and rates of adoption and skills levels regarding specific IT tools. The purpose of this paper is to explore the effective use of tools for communication in design teams and the strategies for the use of specific tools.

Design/methodology/approach

A review of the potential effectiveness of synchronous and asynchronous communication means and tools for team communication leads to a review of research conducted into the use of two relatively new electronic tools for team communication by design teams in The Netherlands.

Findings

The research results revealed that a collective framework for team communication and collaboration using electronic tools was missing. There was also evidence of a lack of understanding by the users of the proper use of the tools, a lack of training, poor management competences to stimulate proper use. There was also evidence that the rivalry of tools tended to hinder, rather than improve, effectiveness of team communication.

Research limitations/implications

The findings are limited to the cases investigated; however, they tend to support earlier findings into construction team communication. There is a need for a better collective understanding of team communication, which should be supported with training to develop appropriate skills, both for the use of new technologies and for the use of team rules.

Originality/value

The results provide information and advice for design and project managers concerned with improving communications in design and construction projects.

Details

Engineering, Construction and Architectural Management, vol. 14 no. 5
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 31 May 2013

Carol Xiaojuan Ou, Choon Ling Sia and Chun Kit Hui

Advances in information technology (IT) have resulted in the development of various computer‐mediated communication (CMC) and social networking tools. However, quantifying…

Abstract

Purpose

Advances in information technology (IT) have resulted in the development of various computer‐mediated communication (CMC) and social networking tools. However, quantifying the benefits of utilizing these tools in the organizational context remains a challenge. In this study, the authors aim to investigate the effects of three specific tools, viz. instant messenger, email and knowledge forum, on facilitating the communication and social network at work, and their subsequent influence on individuals’ work performance. Together with a social network diagram, the proposed model is validated by a survey of 59 employees of a company which embeds these three CMC and social networking tools in the work process. The key findings, implications and future research are discussed.

Design/methodology/approach

The authors verify the research model with data from the Hong Kong office of an international bank headquartered in London, UK. They also collected the data on the social networks of 59 employees to draw a network diagram of the respondents using the social network analysis software UCINET.

Findings

The research model is fully supported by the survey data. Meanwhile, the social networks analysis also suggests the linkage of using IM at work and the high level of degree and high level of closeness.

Originality/value

This study provided an empirical verification of media performance theories, evidenced by interactive tools such as IM and email. This research also directly linked the elements of social network, viz. degree, closeness and betweenness, with the CMC and social network tools, the communication, interactivity, relationship, and work performance.

Details

Information Technology & People, vol. 26 no. 2
Type: Research Article
ISSN: 0959-3845

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Book part
Publication date: 30 July 2018

Abstract

Details

Marketing Management in Turkey
Type: Book
ISBN: 978-1-78714-558-0

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Article
Publication date: 7 April 2015

Ali Al-Aufi and Crystal Fulton

This paper aims to investigate the extent to which social networking tools had an impact on academics’ patterns of informal scholarly communication in humanities and…

Abstract

Purpose

This paper aims to investigate the extent to which social networking tools had an impact on academics’ patterns of informal scholarly communication in humanities and social science disciplines. Social networking tools, reinforced by proliferation and advances in portable computing and wireless technologies, have reshaped how information is produced, communicated and consumed.

Design/methodology/approach

A cross-institutional quantitative study utilized an online questionnaire survey sent to 382 academics affiliated with humanities and social science disciplines in two different academic institutions: one that belongs to a Western tradition of scholarly communication in Ireland, and the other to a developing country in Oman. Descriptive interpretation of data compared findings from both universities. Frequencies, percentages and means were displayed in tables to enhance the meaning of collected data. Inferential analysis was also conducted to determine statistical significance.

Findings

Overall findings indicate progressive use of social networking tools for informal scholarly communication. There is perceived usefulness on the impact of social networking tools on patterns of informal scholarly communication. However, nearly one-third of the respondents have never used social networking tools for informal scholarly communication. Institution-based data comparison revealed no significant differences on data except for few activities of informal scholarly communication.

Research limitations/implications

Given that the number of study subjects was eventually small (total = 382) and that academics by their very nature are disinclined to respond to online surveys, results of the study may suggest non-response errors, and these may impact negatively on the acceptability of inferences and statistical conclusions. The results of the study are, therefore, unlikely to be useful for generalization, but they remain suggestive of a growing tendency among humanities and social sciences’ academics to use social networking tools for informal scholarly communication.

Originality/value

Empirical findings provide a broad understanding about the potential of social networking tools on informal scholarly communication in areas of humanities and social sciences disciplines. Multi-disciplinary investigation and qualitative studies may further deepen our understanding of the impact of social networking tools on patterns of scholarly communication.

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Article
Publication date: 1 April 2002

Talai Osmonbekov, Daniel C. Bello and David I. Gilliland

Modern procurement is being shifted from paper‐based, people‐intensive buying systems toward electronic‐based purchase procedures that rely on Internet communications and…

Abstract

Modern procurement is being shifted from paper‐based, people‐intensive buying systems toward electronic‐based purchase procedures that rely on Internet communications and Web‐enhanced buying tools. Develops a typology of e‐commerce tools that have come to characterize cutting‐edge industrial procurement. E‐commerce aspects of purchasing are organized into communication and transaction tools that encompass both internal and external buying activities. Further, a model of the impact of e‐commerce on the structure and processes of an organization’s buying center is developed. The impact of the changing buying center on procurement outcomes in terms of efficiency and effectiveness is also analyzed. Finally, implications for business‐to‐business marketers and researchers are discussed.

Details

Journal of Business & Industrial Marketing, vol. 17 no. 2/3
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 8 February 2013

Asif Qumer Gill and Deborah Bunker

In distributed adaptive development environments (DADE), a primary concern is that of human communication and knowledge sharing among developers. Developers' task

Abstract

Purpose

In distributed adaptive development environments (DADE), a primary concern is that of human communication and knowledge sharing among developers. Developers' task performance will be enhanced when their task needs are aligned with the communication media or technology capabilities of the development environment. What are actual communication needs of developers; and how do we enable developers to self‐assess and select appropriate communication technology for their tasks in the DADE. The purpose of this paper is to investigate and present research based on the developers' needs for communication technologies in the context of DADE.

Design/methodology/approach

The authors applied an exploratory qualitative research method to investigate, analyze and integrate survey information sourced from 40 developers, to identify their communication technology needs and, based on this information, the authors then set up a practical toolcommunication technologies assessment tool (CTAT) to assist developers in the self‐assessment and selection of appropriate communication technologies for their DADE; and also to share this assessment knowledge with other developers or teams located in various DADEs.

Findings

The results of this research suggest that an effective CTAT should be an integral part of the DADE; and a DADE should have a “single source of information” in order to avoid possible communication inconsistencies and ambiguities.

Originality/value

The study results and the resultant CTAT may help developers to make informed choices about the assessment and selection of appropriate communication tools but it may also help communication tools and technology service providers to develop and improve their communication tools based on the identified developers' communication needs.

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Article
Publication date: 15 November 2011

Feng Gu and Gunilla Widén‐Wulff

The focus of this paper is to study the influence of social media on scholarly communication. The aim is to provide an overview of researchers' use of Web 2.0 techniques…

Abstract

Purpose

The focus of this paper is to study the influence of social media on scholarly communication. The aim is to provide an overview of researchers' use of Web 2.0 techniques, and discuss a possible change of information behaviors in the context of scholarly communication.

Design/methodology/approach

A web survey was distributed to a targeted sample of university staff (professors, teachers, researchers, and doctoral students). SPSS was utilized as a main tool to synthesize and analyze data, and present the results.

Findings

Web 2.0 tools are well‐known to researchers. Most researchers are familiar with blogs, wikis, social networks, multimedia sharing, and online document. Social media provide a convenient environment for scholarly communication. Depending on different aims within the scholarly communication process, researchers choose appropriate modes of communication in their research work.

Research limitations/implications

A combination of content analysis with survey and/or interviews may highlight other aspects of Web 2.0, which is not possible using a single method of content analysis.

Originality/value

There are few studies on the changes of scholarly communication in the context of Web 2.0. This study provides new insights for exploring the effects of Web 2.0 tools on scholarly communication and the development of new information behavior to match the scholarly environment of social media. This understanding can aid the researchers to keep abreast of new characteristics of scholarly communication and help the librarians to develop the correlative services in the scholarly environment of social media.

Details

The Electronic Library, vol. 29 no. 6
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 29 July 2014

Heini Sisko Maarit Lipiäinen, Heikki Ensio Karjaluoto and Marjo Nevalainen

The purpose of this paper is to examine how digital communication tools are used for internal communication (IC) in multinational corporations (MNCs). Specifically, the…

Abstract

Purpose

The purpose of this paper is to examine how digital communication tools are used for internal communication (IC) in multinational corporations (MNCs). Specifically, the study illustrates the role of digital channels in IC, the benefits they bring and the difficulties involved in using them.

Design/methodology/approach

This research features a single-case study focusing on a listed Finnish multinational industrial corporation with a long history. Data for the study come from semi-structured theme interviews and a workshop in which the results were discussed.

Findings

Digital IC tools are able to facilitate IC in MNCs, although some challenges may arise in relation to planning their utilization. Related to the role of digital channels in IC, these findings highlight the importance of face-to-face channels in everyday IC and the role of digital channels as more formal communication channels.

Research limitations/implications

This paper focuses on a single organization. Additional research would be required to attain generalizable results.

Practical implications

The effective use of new digital communication tools requires common guidelines across all areas of an MNC. Despite the great potential of new tools, the importance of face-to-face communication should not be ignored.

Originality/value

Most of the research on IC in MNCs was conducted before the digital communications era. Recent advances in information technology have created new challenges and opportunities for IC.

Details

Corporate Communications: An International Journal, vol. 19 no. 3
Type: Research Article
ISSN: 1356-3289

Keywords

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