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Explores strategic and first‐line managers' perspectives on their role in human‐resource management and human‐resource development.

Uses information collected from 76 hotels, owned by Hilton UK, via self‐administered questionnaires to strategic and first‐line managers.

Reveals that a higher proportion of strategic managers than first‐line managers reported involvement in HR activities, despite the operational and teamwork emphasis of first‐line managers' jobs in particular. The personal level of responsibility for team members and responsibility for HR in teams is perceived to be higher among the strategic‐manager respondents than first‐line respondents. Only the strategic managers considered that HRD is viewed as important. The strategic managers rated their working relationships with HR specialists in their hotels higher than the first‐line managers did. A large majority of first‐line managers saw heavy workloads and short‐term job pressures as hindrances to involvement in HR roles.

Contends that there is potential for first‐line managers in Hilton's UK hotels to engage more in the HR activities that underpin the company's service culture.

Highlights the importance of ensuring that HR is seen as a critical component of all hospitality‐management education programs.

The paper investigates personal and environmental factors providing for the efficiency of line managers' activity and contributing to their professional and career advancement. The paper studies the prognostic value of the assessment of personal and environmental factors providing for the efficiency of line managers' activity according to Blumberg and Pringle's methodology in order to select their lines of training and development.

The methodological approach is based on Blumberg and Pringle's organizational‐psychological model. A conceptual framework was developed from psychological test data and expert interviews with 307 line managers (of two large enterprises), 65 top managers and 100 entrepreneurs (heads of SMEs) from the Northwest of Russia.

The research allowed the isolation of those personal qualities of line managers that separate them from top managers. Sets of personal and environmental factors providing for line managers' labor efficiency and contributing to their professional and career advancement were determined.

Employees at Russian state industrial enterprises were the subject of this research. The specifics of respondent sampling restrict the possibility of extrapolating the findings and generalizations made in this paper onto middle and lower managers from organizations with other ownership patterns, areas of activity and ethnic cultures.

The research findings can be used by HRD specialists in industrial enterprises for the creation of development programs for line managers. Am assessment of personal and environmental factors based on Blumberg and Pringle's model can be used as a criterion for selecting areas of development for line managers, as it is aligned towards the realization of personal and professional potential. Based on the assessment results, variants of training can be offered to employees in the professional sphere, or in the sphere of management or personal development.

For the first time, in this work the differences in personality traits of line managers and top managers of Russian industrial enterprises have been determined, sets of personal and professional factors characterizing line managers' attitudes to development prospects have been described (these sets have been conventionally named “specialists” and “careerists”), and the possibility of using Blumberg and Pringle's model to predict line managers' potential areas of training and development has been demonstrated.

Using evidence drawn from case studies in four companies in the Scottish financial sector, this paper examines how both statutory and company family leave policies are operated by line managers. This paper considers the extent of line managers’ knowledge of statutory and company family leave policies and finds that their knowledge, particularly of statutory measures, is often wanting. In exploring the reasons for this situation, training on statutory and company family leave policies was found to be extremely limited and although support from human resource professionals was provided, line managers only referred to them in exceptional circumstances. This situation has clear implications both for consistency of operation of these policies and for the role of human resource professionals in ensuring that statutory and company provisions are effectively put into practice.

The purpose of this paper is to explore the role of and interaction between (potential) repatriation supporters to develop understanding of how this affects the repatriate experience.

A (single) case study strategy was employed, using a multiple stakeholder approach, involving 21 in-depth interviews in a large UK-based institution with repatriates, home and host HR managers, international human resource (IHR) practitioners and line managers from both home and host locations.

Although line managers, senior managers, family members and third party providers (e.g. relocation agencies, tax advisors) are important for repatriation support, the case study evidence highlights that HR professionals are mainly responsible for the quality of the support delivered by other repatriation supporters. Inadequate support from the headquarters IHR department caused by a lack and unclear information about repatriation procedures and related responsibilities results in insufficient support for home and host HR managers. This negatively impacts repatriates line managers (perceptions of) HR support. Weaknesses in the support chain (headquarter IHR, home and host HR and line managers) are responsible for repatriates (perceived) limited or non-support.

The small size of our sample, the single case study design and the method precludes generalisation of the findings. However, the authors’ “look inside” increased the understanding of repatriation support and in particular the support quality. By linking this information to the knowledge of previous studies on organisational support and the devolution of human resource management, the authors are able to identify several topics future studies in the field of repatriation management.

IHRM policies have to reflect the role of multiple stakeholders including home and host line managers and HR professionals as well as third party providers and assign clear lines of responsibility to provide a transparent and consistent experience. Repatriates family has to be acknowledged as a stakeholder that has a major influence on repatriation success and failure. Excluding partners and children issues from international career policies has to be considered as a serious HR shortcoming. Second, ensuring timely information regarding return positions. Providing debriefing interviews upon repatriation can help to identify future roles within the organisation. Equally important is exit interviews to explore whether the person has completed an assignment within the previous 24 months and whether this experience has contributed to their decision to leave the organisation. Opportunities to ensure repatriates are being considered for positions as part of the talent pool is crucial. Finally, the authors emphasise the need to acknowledge that third party vendors are part of the repatriation process and must be considered in terms of (perceived) organisational support.

This is one of the first studies that highlights the role and interaction of (potential) repatriation supporters. Specifically, this study contributes to addressing three knowledge gaps: it identifies a lack of communication among HR professionals and between them and line managers as a potential source of insufficient organisational support; the findings highlight HR professionals responsibility for supporting line managers and other repatriation supporters in operational repatriation management; and finally, the results support the assumption that HR professionals and line managers own (non-)experience with working abroad might affect the quality of support policies and practices for repatriates.

The purpose of this paper is to investigate the role of line managers in managing attendance at work in the lean regime of grocery retailing. The increasing competitiveness within the sector, coupled with the sophisticated control systems in place put pressure on managers to keep labour costs low. Attendance, therefore, becomes a critical factor, particularly as staffing levels become leaner. Taking this into account, it is necessary to understand the parameters of the line managers’ role in managing attendance, especially within the lean food retail market and the antagonistic terrain of the supermarket shop floor. The paper discusses the impact of lean retailing on line managers’ authority and provides a fresh sociological analysis regarding their role in managing attendance, offering insights into managerial practices on the UK supermarket shop floor.

The paper draws on qualitative research evidence from two case study grocery retail organizations in the UK. It reports on 44 semi-structured interviews and provides a multi-level analysis aiming to understand the different perspectives on the problem examined.

The paper reveals the existence of a centralized absence management policy and highlights the greater involvement of line managers in this procedure. Line managers though were subjected to forces of bureaucratic control, intensification and degradation of their work. Despite having an active role within the attendance management process and high responsibility for the implementation of rules and procedures handed down by head office, they had limited authority over the process. Line managers perceived the latter as routine and a box-ticking exercise and had developed coping tactics to deal with the control from above.

This paper provides practical and theoretical considerations over the role of line management in the labour process, investigating their role in managing attendance at work within the lean terrain of food retailing. This research contributes to the ongoing academic discussions related to the devolvement of HR responsibilities to the line, highlighting the great involvement of line managers in the absence policy. It also provides a sociological perspective over line managers’ authority and discretion in managing attendance, revealing that they were subjected to direct and bureaucratic control within their role in attendance management. However, the research reveals that line managers were not passive in the face of direct control from above and had developed tactics to cope with the monotony and the repetition of this process, attempting to somehow escape the top-down control they were subjected to.

Explores the implications arising from the complete devolvement of human resource responsibilities within an organization to line managers. Reviews the changing role for line managers through the literature related to the adoption of HRM. Uses theories by Guest and by Storey as a framework to examine the success of completely devolving the human resources function to line managers within a medium‐sized private sector company. Uses data collected through a questionnaire, a card sort and in‐depth interviews from a sample of 51 employees to evaluate this framework. Data indicate that the promotion of a soft HRM approach was being displaced by a harder, piecemeal, resource‐based approach. Analyses the need for human resource specialists based on the case study data. Argues that the absence of an identified top management role which includes personnel had a negative impact on the organization’s ability to achieve strategic integration in the management of human resources. Relates this to further negative consequences in relation to commitment to the organization, flexibility and quality.

Two research questions are asked in this paper: RQ1. How does line management involvement in PA work unfold in practice? RQ2. How does line management involvement contribute toward any divergence arising between intended and implemented PA work?

An in-depth case study from a multi-actor perspective based on interviews with HR managers, line managers and employees, and organizational documents.

The findings illustrate how line managers faced three types of complexities during implementation, i.e. dilemmas, understandings, and local adaptations. These jointly contributed to a divergence arising between the PA as intended and the PA as implemented. This divergence became associated with how line management involvement was restricted to the local context and the initial stages of the PA process, highlighting how HR practices can contain both devolved and non-devolved elements.

We respond to calls for more in-depth qualitative studies of how line managers are involved in HR work; this is done specifically by conceptualizing the complexities line managers face in practice when implementing HR practices. As such, we add to the understanding of HR practices as relational and social in nature. We also contribute to the processual understanding of HRM by highlighting how HR practices can contain both devolved and non-devolved elements. By stressing the limitations of binary conceptualizations of HR devolution, we add to the understanding of HR devolution as more complex and multifaceted than traditionally assumed.

Alternative hypotheses for the personnel function are presented, based on findings from four case study organisations which have devolved personnel responsibilities from a designated personnel department to line managers. The views of line managers and employees are sought to assess the effects of these changes. The study finds that devolved responsibilities of personnel are formally geared to securing commitment from employees by promoting an integrative culture of employee management through line managers. In practice, though, we find little evidence that personnel has succeeded in catalysing such changes. The case study findings do not point to any clear evidence of a general increase in influence for personnel practitioners following devolution. Tensions exist between line managers and personnel and the function appears to be vulnerable to further contraction. The study concludes that prospects for personnel following devolution are at best uncertain.

To understand how line managers make decisions about employee requests for time off at short notice and to consider the consequences for management training.

Based on evidence from case studies carried out in four financial sector companies in Scotland, this paper illustrates a model of line manager decision making in relation to employee requests for time off at short notice.

Factors that were found to have an impact on decisions of this kind included: organisational policies, the extent of devolution of personnel decisions and the role of the human resource function, operational constraints and the nature of the employee's request for time off and their previous commitment. Management experience and competence and the use of “common sense” mediated these factors. Managers received very little training in order to help them make appropriate decisions.

Although the authors consider that the model of decision making is general enough to be applicable outside the financial services sector, further research testing in other industrial sectors would be welcomed.

While the use of management “discretion” can have advantages for employees, it could also have negative consequences resulting from inconsistent application, in terms of staff relations, company climate, morale, productivity and labour turnover. Therefore, effective training is important in order to deconstruct line managers’ notions of “common‐sense” decisions and make better decisions around these issues.

The paper outlines a model of line manager decision making for dealing with time off at short notice that can be used by HR professionals in designing management training programmes.

Increasing line manager involvement in learning and development (L&D) at work is one important part of the broader changing relations between line managers and human resource management (HRM). The advantages of increasing line manager involvement in L&D at work are frequently highlighted. However, the disadvantages raise questions about the overall impact on L&D at work. Evidence about the practice of L&D at work depending on line manager involvement is limited. Instead of having an evidence base to evaluate it there is only scope to reflect more critically on the significance of the trend to line manager involvement in L&D at work in context. Two principal interpretations are possible; one that the trend is of minimal significance, the other that it is of much greater significance. Increasing line manager involvement in L&D at work is both part of the means of attaining, and one of the ends of, broader changes in work, organisation and HRM. The conclusion here is that there are legitimate concerns about shifting to increasing line manager involvement in L&D at work, where that prejudices the provision and use of specialist L&D at work resources. However, these concerns are outweighed by the greater concern to re‐align work, organisation and management for an era where knowledge management is predominant. The issue of line manager involvement in L&D at work will continue to be an important part of the corporate and critical review agendas.