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The purpose of this paper is to explore the structural relationship between experiential loyalty and its seven drivers – interaction quality, physical environment quality…
The purpose of this paper is to explore the structural relationship between experiential loyalty and its seven drivers – interaction quality, physical environment quality, outcome quality, affective quality, experiential quality, experiential trust and experiential satisfaction in the context of Islamic banks.
The data used in this study were based on a convenience sample of 474 respondents from Jakarta, Bogor and Depok in Indonesia.
Interaction quality, physical environment quality and outcome quality positively influence experiential quality, which in turn, leads to experiential trust. Also, experiential trust has a positive influence on experiential satisfaction. Both experiential trust and experiential satisfaction are determinants of experiential loyalty.
The results will assist Islamic bank management in developing and implementing market-orientated service strategies to increase interaction quality, physical environment quality, outcome quality, affective quality experiential quality, experiential trust and experiential satisfaction in order to increase experiential loyalty.
This paper provides data that result in a better understanding of the relationships among interaction quality, physical environment quality, outcome quality, affective quality, experiential quality, experiential trust, experiential satisfaction and experiential loyalty in the context of Islamic banks.
The main purpose of this study is to provide some empirical evidence to support the consistency measure as an essential component in the analytic hierarchy process (AHP)…
The main purpose of this study is to provide some empirical evidence to support the consistency measure as an essential component in the analytic hierarchy process (AHP), which is known to be a research method useful to both decision making and empirical research in construction information and management. The measure helps to affirm that individual decision makers capture logical and reasonable preferences when making decisions. It also supports empirical research conducted by either practitioners or academic researchers to ensure that the questionnaires are not poorly answered. Measure of the consistency level is expected to be able to detect inconsistent responses. In this study, strategies have been adopted to compare the AHP with the simple rating method to justify the criticality of consistency using data from a study of construction supply chain information. Three groups of responses (overall, consistent and inconsistent) based on the consistency measure were compared. Results indicate that responses to the AHP method having acceptable consistency (the consistent group) were shown to be consistent with the responses from the simple rating method. This supports that the consistent responses are reliable. Suggestions are given to improve the undertaking of AHP research.
The construction industry is highly fragmented and adversarial in nature, which has resulted in it being criticized for its poor project performance and lack of…
The construction industry is highly fragmented and adversarial in nature, which has resulted in it being criticized for its poor project performance and lack of innovation. To improve performance, particularly inter‐organizational relations, organizations need to consider the formation of alliances with their project partners. Some construction organ‐ izations are beginning to initiate short‐term alliances with their customers and suppliers as part of a supply chain management strategy. However, such short‐term alliances inhibit feedback, which in turn supports learning and the development of mutual trust and cooperation. It is proffered that construction organizations should consider developing long‐term alliances, so as to enable parties to form learning alliances. The implications of forming different types of strategic alliances/partnering in construction are discussed. An inter‐organizational model that can be used to support learning and is founded on the principles of total quality management (TQM) is described. A case study is used to demonstrate that cooperative relationships can be used to cultivate a culture for reflective learning and mutual trust, beyond merely project‐specific performance improvements.
This study aims to explore the influence of postdisaster tourism development on the objective quality of life (QoL) of residents in Wenchuan County, simulate the long-run…
This study aims to explore the influence of postdisaster tourism development on the objective quality of life (QoL) of residents in Wenchuan County, simulate the long-run trend of postdisaster tourism development and QoL based on three proposed policy scenarios and formulate some practical suggestions to promote sustainable tourism development.
This study uses the system dynamic approach to develop a system dynamics (SD) model called “tourism–economy–environment–living” (TEEL) by using four subsystems: “the economic subsystem,” “the tourism subsystem,” “the environmental subsystem” and “the living subsystem.”
The results show that the influence of postdisaster tourism development on QoL is complex. Based on Butler’s destination life cycle theory, the influence of postdisaster tourism on objective QoL exhibits a nonlinear change closely tied to the development stages of tourist destinations. It showed that the QoL index increased after an initial decrease in the early stage (2009–2013) and then decreased in the later stage (2013–2019). Simulations of TEEL based on three different scenarios show that the current development path of tourism development is not ideal. The synergy scenario, highlighting the importance of the harmonious development of the TEEL, is the optimal scenario.
This study fills the gap in the literature on the influence of postdisaster tourism development on objective QoL from the perspective of SD. Modeling tourism development and objective QoL will contribute to a comprehensive understanding of whether and how tourism development can enhance residents’ QoL in disaster-affected areas.
本研究旨在探讨灾后旅游发展对汶川县居民客观生活质量（QoL）的影响, 并基于三种拟议的政策情景模拟灾后旅游发展和生活质量的长期演化趋势, 并制定一些切实可行的建议, 以促进旅游业的可持续发展。
本研究运用系统动力学方法, 通过使用四个子系统, 即“经济子系统”、“旅游子系统”“环境子系统”和“生活子系统”, 建立了一个称为“旅游-经济-环境-生活”（TEEL）的系统动力学模型。
研究结果表明, 灾后旅游发展对客观QoL的影响是复杂的。根据巴特勒的目的地生命周期理论, 灾后旅游对目标QoL的影响呈现非线性变化, 与旅游目的地的发展阶段密切相关。结果表明, QoL指数在前期（2009–2013年）出现初始下降后上升, 而后在后期（2013–2019年）下降。基于三种不同方案的TEEL模拟表明, 当前旅游发展路径并非最佳。协同方案强调了TEEL和谐发展的重要性, 是在所有方案中最佳。
Este estudio tiene por objetivo explorar la influencia del desarrollo del turismo post-catástrofe en la calidad de vida (CdV) objetiva de los residentes del condado de Wenchuan, simular la tendencia a largo plazo del desarrollo del turismo tras la catástrofe y la CdV basándose en tres escenarios políticos propuestos, y formular algunas sugerencias prácticas para promover el desarrollo del turismo sostenible.o.
Este estudio utiliza el enfoque de dinámica de sistemas para desarrollar un modelo de dinámica de sistemas denominado “turismo-economía-medioambiente-vida” (TEMV) utilizando cuatro subsistemas: “el subsistema económico”, “el subsistema turístico”, “el subsistema medioambiental” y “el subsistema de vida”.
Los resultados muestran que la influencia del desarrollo del turismo post-catástrofe en la CdV objetiva es compleja. Basándose en la teoría de Butler sobre el ciclo de vida del destino, la influencia del turismo post-catástrofe en la CdV objetiva presenta un cambio no lineal estrechamente vinculado a las etapas de desarrollo de los destinos turísticos. Se demuestra que el índice de CdV aumentó después de una disminución inicial en la primera etapa (2009-2013) y luego disminuyó en la etapa posterior (2013-2019). Las simulaciones de TEMV basadas en tres escenarios diferentes muestran que la actual trayectoria de desarrollo del turismo no es ideal. El escenario de sinergia, que destaca la importancia del desarrollo armonioso del TEMV, es el escenario óptimo.
Este estudio llena la brecha existente en la literatura sobre la influencia del desarrollo del turismo post-catástrofe en la calidad de vida (CdV) objetiva desde la perspectiva de la dinámica de sistemas. La modelización del desarrollo turístico y la CdV objetiva contribuirá a una comprensión integral de si el desarrollo turístico puede mejorar, y cómo, la CdV de los residentes en las zonas afectadas por catástrofes
This study aims to advance networking-based, construction-related business management (BM) knowledge, concepts and practices. The focus is on the supply side and therein…
This study aims to advance networking-based, construction-related business management (BM) knowledge, concepts and practices. The focus is on the supply side and therein networking between three or more companies on an equal, legal, managerial and organisational basis.
The literature reviewing process has resulted in the identification of 79 construction-related BM concepts published between the years 1990 and 2017. In this paper, the focused review reveals the degrees to which the authors have designed their BM concepts along the networking dimension.
Indeed, 33 (42 per cent) construction-related BM concepts have been designed along the networking dimension. There are 7 (9 per cent) high-degree, 11 (14 per cent) medium-degree and 15 (19 per cent) low-degree BM concepts. The high-degree ones include Bennett’s (2000) tapestry, Hobday’s (2000) project-based organisation, Cheng and Li’s (2002) partnering model, Love et al.’s (2002) long-term alliance, Kiiras and Huovinen’s (2004) virtual PM company, Helander and Möller’s (2007) network resources as well as Wikström et al.’s (2010) business networks.
Aligning with Penrose (1995), networking-based BM may imply a paradigm shift vis-à-vis managing in construction markets, i.e. it is envisioned that many researchers replace a firm with a business network as a unit of theorising.
It seems that the seven high-degree BM concepts enable firms to manage businesses with similar contexts embedded within construction markets in networking-based, viable ways.
There is very little applied theoretical knowledge about networking as part of construction-related BM. This exploratory, focused review may trigger future BM research along the networking dimension.
This paper presents the development of a conceptual model of construction partnering. This model aims at exploring the relationship between two types of partnering…
This paper presents the development of a conceptual model of construction partnering. This model aims at exploring the relationship between two types of partnering (project and strategic) by studying the key factors that affect the partnering process stages. It also helps to determine the critical success factors (CSFs) of the two types of partnering. The paper commences by reviewing the literature on project and strategic partnering to develop the conceptual model. A survey was conducted to test the model. Results indicate that there are some critical factors (i.e. top management support, mutual trust, open communication, and effective co‐ordination) affecting both types of partnering, while some are specific to project (i.e. facilitator) or strategic partnering (i.e. long‐term commitment, continuous improvement, learning climate, and partnering experience). Practical implications are given to advise how to facilitate the implementation of partnering. Future research directions are also given to suggest how to improve our understanding of the concept of partnering.
This paper aims to research the lubrication performance of large-size rectangular oil pad in hydrostatic thrust bearing for heavy computer numerical control (CNC) vertical lathe.
This paper aims to research the lubrication performance of large-size rectangular oil pad in hydrostatic thrust bearing for heavy computer numerical control (CNC) vertical lathe.
The research establishes the mathematical models of velocity, flux and pressure fields, etc., for lubrication performance distribution, and analyzes its load-bearing behavior.
When hydrostatic thrust bearing’s rotating speed is within ω1-ω2, the oil flow generated by plate’s relative motion is greater than that generated by pressure difference and centrifugal force, and in the opposite direction, making it not easy to emit friction heat, so the rotating speed range ω1-ω2 should be avoided for bearing.
The research provides powerful theoretical basis for the structure design, operating reliability and practical application of large size rectangular oil pad hydrostatic thrust bearing, and realizing the prediction of its lubrication performance.
The idea of implementing supply chain management (SCM) principles for the construction industry was embraced by construction stakeholders to enhance the sector's…
The idea of implementing supply chain management (SCM) principles for the construction industry was embraced by construction stakeholders to enhance the sector's performance. The analysis from the literature revealed that the implementation of SCM in the construction industry enhances the industry's value in terms of cost-saving, time savings, material management, risk management and others. The construction supply chain (CSC) can be managed using the pull or push system. This chapter also discusses the origin and proliferation of SCM into the construction industry. The chapter revealed that the concept of SCM has passed through five different eras: the creation era, the use of ERP, globalisation stage, specialisation stage and electronic stage. The findings from the literature revealed that we are presently in the fourth industrial revolution (4IR) era. At this stage, the SCM witnesses the adoption of technologies and principles driven by the 4IR. This chapter also revealed that the practice of SCM in the construction industry is centred around integration, collaboration, communication and the structure of the supply chain (SC). The forms and challenges hindering the adoption of these practices were also discussed extensively in this chapter.
The purpose of this paper is to explore how consumers’ trust is enhanced by e-commerce-based agribusiness companies. It also aims to shed light on the role of social…
The purpose of this paper is to explore how consumers’ trust is enhanced by e-commerce-based agribusiness companies. It also aims to shed light on the role of social commerce in improving consumers’ trust.
To achieve the research purpose, an in-depth multiple case study is performed. In this study, three cases in short food supply chain (SFSC) in China are selected, and they are all e-commerce agribusiness companies. They adopted common ways to build up, maintain and reinforce consumers’ trust.
It is revealed that the companies innovatively adopted social commerce, both online and offline, to overcome the trust problems usually faced by e-commerce companies. It is also shown that offline contact with potential consumers is an important first step for agribusiness e-commerce entrepreneurs to build up trust with consumers.
By adopting a multiple case study method, the research has limited generalizability to other types of SFSCs. Since the findings are from Chinese agribusiness e-commerce companies, the generalization to other sectors must be done with caution.
Some managerial implications are given as follows: first, offline contact with consumers could be realized through different channels. Taking advantage of existing social network or trying to find consumers in urban communities might be effective ways. Second, trust building with consumers is not an easy task, managers need to emphasize trust building, trust maintaining, as well as trust reinforcing with consumers. In agri-food sector, managers might need to specifically address the importance of food safety and quality so as to not lose consumer trust in one night.
The study has mainly two contributions: first, it has managerial implications for agribusiness e-commerce entrepreneurs, addressing the important role of social presence in building up consumer trust. Second, it contributes to social presence and social relations literature by providing new empirical evidence from e-commerce in agri-food sector and in developing countries.
The purpose of this study is to identify the factors that influence the development of service robots, and to apply a service innovation strategic mindset to the hotel…
The purpose of this study is to identify the factors that influence the development of service robots, and to apply a service innovation strategic mindset to the hotel industry in Taiwan.
A mixed-methods approach, combining an expert panel and semi-structured interviews using a SMART SWOT ranking survey, was applied to understand the perspectives of hotel owners and robotics experts.
Fifty-three items were collected regarding the demand side of the hospitality market, showing that the Taiwan hospitality industry has good potential to implement service robots. Sixty-one items on the supply side of business were collected, showing that this robotics service can help hotels handle seasonal employment and labor utilization. The SWOT analysis identifies “The fun and curiosity aroused in consumers can enhance the promotion of service robots”, “Lack of talent in system integration”, “Taiwan’s aging society can increase the demand for service robots” and “China and South-east countries have aggressively poached talent in the global robotics market” as key issues.
Few studies have investigated robotics service for hotels using the six-dimensional service innovation model. This model helps identify six factors and implies that this new service concept can position hotels to better compete by using IT and relationship marketing strategies.