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1 – 10 of 244Pok Man Tang, Anthony C. Klotz, Joel Koopman, Elijah X. M. Wee and Yizhen Lu
Professional touching behavior (PTB), defined as intentional touching behavior that occurs between organizational members and that falls within the boundaries of appropriateness…
Abstract
Professional touching behavior (PTB), defined as intentional touching behavior that occurs between organizational members and that falls within the boundaries of appropriateness and professionalism in the workplace, is prevalent in organizations. Scholars from multiple disciplines, including human resources researchers, have acknowledged the importance of physical contact for facilitating interpersonal communication and relationship-building. However, PTB may not only elicit positive reactions from those who receive it but also negative reactions as well, with implications for social dynamics in organizations. PTB can, on the one hand, fulfill employees’ desires for interpersonal connection; at the same time, such physical contact at work can represent a threat to employees’ health. To explain the nature and implications of these divergent effects of receiving PTB, the authors draw upon sociometer theory and behavioral immune system (BIS) theory to model the emotional, cognitive, and physiological processes via which, and the conditions under which, receiving such behavior will result in socially functional responses and prompt subsequent prosocial behavior, and when PTB will be perceived as a health risk and prompt withdrawal behavior. The theoretical framework of this chapter expands our conceptual understanding of the consequences of interpersonal physical contact at work and has important human resources management (HRM) implications for organizational managers.
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Joseph H.K. Lai, Savannah Y.T. Lai, David John Edwards and Huiying (Cynthia) Hou
This paper aims to review standards on or related to retro-commissioning (RCx) and policy measures that are applicable for fostering wider adoption of RCx in existing buildings…
Abstract
Purpose
This paper aims to review standards on or related to retro-commissioning (RCx) and policy measures that are applicable for fostering wider adoption of RCx in existing buildings. In addition to engendering broader polemic debate to address the respective gap in the prevailing body of green building knowledge, the research outcome signposts future directions of works required for developing the needed standard and policy.
Design/methodology/approach
Following an integrative review approach, RCx-related literature, statutes, publications of public and professional organizations and standards published by institutions including the International Organization for Standardization and other peer organizations in the USA, the UK, Canada and Germany were reviewed.
Findings
Cities such as Hong Kong and New York in the world’s two largest economies (China and the USA) have been proactive in the pursuit of energy-efficient buildings. Various US cities have imposed statutory requirements on RCx. The need for an international standard on RCx and a bespoke policy for driving the uptake of RCx was also identified.
Research limitations/implications
Drawn from the research includes the need for further policy research studies to direct how an appropriate policy could be established to engender wider RCx adoption internationally.
Practical implications
Practical implications center on the identified need to develop a specific standard of RCx works. Making such a standard available to facilities management practitioners is pivotal to realizing the goal of green buildings.
Originality/value
This study provides new insights, especially the future directions in developing bespoke RCx standards and policy for greening the existing buildings.
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Claudia G. Vincent, Hill Walker, Dorothy Espelage and Brion Marquez
We describe a holistic approach to promoting school safety that merges an emphasis on student voice with staff training in restorative practices. We first describe current…
Abstract
We describe a holistic approach to promoting school safety that merges an emphasis on student voice with staff training in restorative practices. We first describe current approaches to keeping schools safe based on the existing research literature. Given that most of these approaches rely on access to credible information about potential threats to school safety, we then discuss student voices as one critical source of information, especially at the middle and high school level. We report on a recently developed tool designed to encourage students to share threats to school safety they are aware of with adults. Initial testing identified potential barriers and facilitators to students' willingness to share information. We discuss teacher training in restorative practices as one approach that might address some of these barriers, including anti-snitching cultures in schools, students' lack of trust in adult responses to student-identified concerns, and punitive school climates. Based on recent work, we identify barriers and facilitators to implementing restorative practices in schools. We provide recommendations about potential strategies to merge student voice with school personnel's training in restorative practices to minimize peer victimization that can escalate into violent behavior.
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Constantin Bratianu, Alexeis Garcia-Perez, Francesca Dal Mas and Denise Bedford
This chapter aims to highlight the existing applications and future prospects of Artificial Intelligence (AI) in the tourist business. In addition, this chapter investigates the…
Abstract
Purpose
This chapter aims to highlight the existing applications and future prospects of Artificial Intelligence (AI) in the tourist business. In addition, this chapter investigates the obstacles in using AI in the Indian tourist industry.
Design/Methodology
To achieve the study's aims, both primary and secondary data are used. Using secondary sources, desk research was conducted to investigate the existing uses and future prospects of AI application in the global tourism industry. In addition, qualitative interviews with 25 executives in the Indian tourist business were undertaken to study the obstacles to using AI in the Indian tourism industry.
Findings
The research found that the applications of AI in the worldwide tourist business are extensive. Nonetheless, corporations are actively using AI-based technology to improve the customer experience via chatbots, intelligent forecasting and smart, tailored travel experiences. The qualitative interviews found that the implementation of AI technology in the Indian tourist industry is hindered by budgetary restrictions, knowledge constraints and barriers relating to human resources.
Originality/Value
The use of AI in the tourism business may significantly improve the client experience. As a consequence, the use of AI-based chatbots and intelligent travel aides is growing exponentially. The research examined the many uses of AI in the worldwide tourist industry as well as the obstacles associated with the deployment of AI in the Indian tourism industry.
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Noorul Shaiful Fitri Abdul Rahman, Nur Hazwani Karim, Rudiah Md Hanafiah, Saharuddin Abdul Hamid and Ahmed Mohammed
The warehouse industry is one of the backbones in the logistics operation which involves several activities i.e. storage, receiving, picking and shipping of goods/cargoes. This…
Abstract
Purpose
The warehouse industry is one of the backbones in the logistics operation which involves several activities i.e. storage, receiving, picking and shipping of goods/cargoes. This study analyzes the most important warehouse productivity indicators for improving warehouse operation efficiency.
Design/methodology/approach
This study presents an empirical methodology of the fuzzy analytical hierarchy process (FAHP) method, an integration between the fuzzy logic method with an analytical hierarchy process (AHP) method incorporated with the adoption of quantitative and systems theories under the modern management theory approach.
Findings
The results indicate that the weight values of the main criteria which lead by the criterion “Space (0.4005)” at the top ranking, followed by Information System (0.2445), Labor (0.2065) and Equipment (0.1484). In addition, the weight values and ranking of the 16 sub-criteria are also highlighted which the sub-criterion “Warehouse Management System (0.2445)” scores the highest weight value and followed by Storage Space Utilization (0.1043) and Throughput (0.0722) accordingly.
Research limitations/implications
Finally, this research contributed to enrich the literature, while highlighting a series of recommendations on the top three most significant productivity performance indicators that can be useful in further research.
Originality/value
A generic analysis model developed with the adoption of three study theories: quantitative, system and productivity theories.
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Nutthaporn Owatnupat and Kanokwan Kunlasuth
When it comes to special education, teachers are the cornerstone of children's development. A special education teacher (SET) who possesses correct perceptions to teach students…
Abstract
When it comes to special education, teachers are the cornerstone of children's development. A special education teacher (SET) who possesses correct perceptions to teach students with special education needs (SENs) in inclusive education and ability to maintain balance that works best for children with physical and emotional disabilities are expected to thrive. This requires several skills that are entirely different from traditional teaching, often depicted as ‘chalk and talk’ – keeping control and making decisions about what is the right thing to do for students. This trait is just an illustration of many myopic characteristics that will no longer work well for both SENs and regular students. An effective SET in the twenty-first century must be able to adapt and respond rapidly to the changing society and is more likely to be open to learning. These character qualities are typical among millennials and Generation Z or Alpha, who are more prone to be digital native, that will future-proof them in the upcoming era of ubiquitous technology. As such, new generation SETs are significant precursor to create a new special education system that responds well to the challenges encountered by the pervasive future ahead.
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