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1 – 10 of 13Fei Hao, Yueming Guo, Chen Zhang and Kaye Kye Sung Kye-Sung Chon
This study aims to investigate the integration of blockchain technology into the food supply chain within the restaurant industry. It focuses on how blockchain can be applied to…
Abstract
Purpose
This study aims to investigate the integration of blockchain technology into the food supply chain within the restaurant industry. It focuses on how blockchain can be applied to enhance transparency and trust in tracking food sources, ultimately impacting customer satisfaction.
Design/methodology/approach
A service design workshop (Study 1) and three between-subjects experiments (Studies 2â4) were conducted.
Findings
Results indicate that blockchain adoption significantly improves traceability and trust in the food supply chain. This improvement in turn enhances customer satisfaction through perceived improvements in food safety, quality and naturalness. This study also notes that the effects of blockchain technology vary depending on the type of restaurant (casual or fine dining) and its location (tourist destinations or residential areas).
Practical implications
The findings offer practical insights for restaurant owners, technology developers and policymakers. Emphasizing the benefits of blockchain adoption, this study guides decision-making regarding technology investments for enhancing customer service and satisfaction in the hospitality sector.
Originality/value
This research contributes novel insights to the field of technology innovation in the hospitality industry. It extends the understanding of signaling theory by exploring how blockchain technology can serve as a tool for signal transmission in restaurant food supply chains.
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Kaye Kye Sung Chon and Fei Hao
This study aims to chart the impact of technological advancements on tourism from the postâSecond World War era to the present and forecast their influence until 2050. It assesses…
Abstract
Purpose
This study aims to chart the impact of technological advancements on tourism from the postâSecond World War era to the present and forecast their influence until 2050. It assesses how technologies have reshaped travel experiences and operations, with a focus on upcoming innovations such as the metaverse, Web 3.0 and AI, and their implications for sustainable and ethical tourism.
Design/methodology/approach
This study uses a hybrid approach, combining historical analysis and future projections. It analyzes archival data, industry reports and academic literature.
Findings
This study identifies crucial technological milestones that have significantly impacted tourism, including the rise of commercial aviation, the internet and AI. Future trends suggest emerging technologies will further transform the sector. Challenges in sustainability, ethics and inclusivity are highlighted as critical considerations for future development.
Originality/value
This paper offers a unique longitudinal perspective on technologyâs influence on tourism, bridging past trends with future projections.
设计/方法论
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研究目的
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研究发现
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原创性/价值
ćŹćäťçŹçšççşľĺč§č§ĺşĺ, ćˇąĺ Ľć˘čŽ¨äşććŻĺŻšć 游ä¸çĺĺ˛ä¸ćŞćĽĺ˝ąĺ, ĺ°čżĺťĺĺąčśĺżä¸ćŞćĽĺąćç´§ĺŻçťĺă
Diseño/metodología/enfoque
Este estudio emplea un enfoque hĂbrido que combina el anĂĄlisis histĂłrico y las proyecciones de futuro. Analiza datos de archivo, informes del sector y bibliografĂa acadĂŠmica.
Objetivo
La investigaciĂłn pretende trazar el impacto de los avances tecnolĂłgicos en el turismo desde la era posterior a la Segunda Guerra Mundial hasta la actualidad y prever su influencia hasta 2050. EvalĂşa cĂłmo las tecnologĂas han reconfigurado las experiencias y las operaciones de viaje, centrĂĄndose en las prĂłximas innovaciones como el Metaverso, la Web 3.0ây la IA, y sus implicaciones para un turismo sostenible y ĂŠtico.
Resultados
El estudio identifica hitos tecnolĂłgicos cruciales que han tenido un impacto significativo en el turismo, como el auge de la aviaciĂłn comercial, Internet y la IA. Las tendencias futuras sugieren que las tecnologĂas emergentes transformarĂĄn aĂşn mĂĄs el sector. Los retos en sostenibilidad, ĂŠtica e inclusividad se destacan como consideraciones crĂticas para el desarrollo futuro.
Originalidad/valor
Este artĂculo ofrece una perspectiva longitudinal Ăşnica sobre la influencia de la tecnologĂa en el turismo, tendiendo un puente entre las tendencias pasadas y las proyecciones futuras.
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The goal of a behavior analysis approach to travel studies is to understand the psychological forces that motivate an individual traveler, that influence the various…
Abstract
The goal of a behavior analysis approach to travel studies is to understand the psychological forces that motivate an individual traveler, that influence the various travelârelated decisions the individual makes, and that impact the level of satisfaction with a destination region (Chon, 1989). A number of tourism and recreation researchers have investigated the reasons why people travel; studied the traveler's travel purchase behavior; and emphasized the image of a tourist destination and the tourist's perception of an attitude toward a tourist destination.
Kaye Kye-Sung Chon and Judit Zoltan
This study aims to determine the possible role of servant leadership (SL) in meliorating critical issues in the contemporary hospitality industry by synthesizing literature on SL…
Abstract
Purpose
This study aims to determine the possible role of servant leadership (SL) in meliorating critical issues in the contemporary hospitality industry by synthesizing literature on SL, examining benefits and deriving future research propositions.
Design/methodology/approach
A systematic literature review of SL in hospitality was conducted to analyze, categorize and synthesize the state of research. A nomological framework of SL in hospitality was created, and research gaps were identified. Future directions and propositions were derived to investigate the antecedents of SL by applying the person-situation theoretical approach, and second, to address contemporary challenges in the industry.
Findings
SL theory in hospitality is examined across various themes with focus on outcome effects related to firm performance, and across different cultures, with observed dominance in Asia. All analyses demonstrate the positive effects on employers and firms and thus confirm the relevance of adopting SL in hospitality. A notable gap in hospitality research is the lack of empirical investigation of SL antecedents. Such an investigation is crucial in promoting related behaviors.
Practical implications
This study identifies the benefits of SL, especially in addressing contemporary issues, such as sustainability, talent shortage, competition, growing demand for experience and retention of hospitality graduates. Recommendations are elaborated for hospitality educators and industry managers to revise leadership practices.
Originality/value
This study is the first to review SL in hospitality and determine its role in ameliorating critical issues in the field.
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Using the evaluative congruity theory framework, this article examines the role of destination images in tourism as related to an individual tourist's satisfaction/dissatisfaction…
Abstract
Using the evaluative congruity theory framework, this article examines the role of destination images in tourism as related to an individual tourist's satisfaction/dissatisfaction with a destination area. Through an empirical study of visitors to a multiâfaceted destination area in Virginia, USA, the researcher found that the level of a tourist's satisfaction/dissatisfaction (TS/DS) with a destination area was highly correlated to an evaluative congruity of an individual tourist's preâvisit destination images and his/her postâvisit recollection of experiences.
Recreational travel is a psychological experience. Therefore, recreational travel involves an individual traveler's subjective perception of an actual or imagined activity in…
Abstract
Recreational travel is a psychological experience. Therefore, recreational travel involves an individual traveler's subjective perception of an actual or imagined activity in which he or she participates at a given time. In order to serve effectively recreation travelers at their destinations, it is essential for an agency dealing in recreation at the destinations to understand the psychological forces and factors that motivate and satisfy individual travelers.
Fei Hao and Kaye Kye-Sung Chon
Draws from the equity theory and customer equity literature, this study aims to argue that the implementation of contactless service as an innovative service design in the…
Abstract
Purpose
Draws from the equity theory and customer equity literature, this study aims to argue that the implementation of contactless service as an innovative service design in the hospitality industry can generate customersâ emotional attachment and cognitive evaluation of the brand.
Design/methodology/approach
This study uses partial least squares modeling and data from a large-scale survey of hotel guests who have experienced contactless service in mainland China. The authors performed an importance-performance map analysis to evaluate the significance of critical variables and constructs by including the performance dimension.
Findings
Customer equity is a three-dimensional higher-order construct that embraces value-, brand- and relationship equity. A pleasant experience of contactless service in hospitality encounters generates a positive effect on customer equity and delight. Additionally, increased customer equity improves satisfaction and trust.
Practical implications
This study provides practical evidence for hospitality practitioners to consider contactless service in creating memorable experiences, improve customer satisfaction, build trust and add value to hospitality brands.
Originality/value
The findings of this study add to the understanding of emerging contactless services, contribute to the development of the equity theory and current customer equity literature and advance the implementation of innovative service design in hospitality.
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The overbuilding in the lodging industry, the current economicrecession, the Gulf War and the collapse of the real estate marketcollectively brought forth a major economic impact…
Abstract
The overbuilding in the lodging industry, the current economic recession, the Gulf War and the collapse of the real estate market collectively brought forth a major economic impact on the US lodging industry in recent years. Examines the current state of the US lodging industry and discusses strategies used by hospitality companies in response to the situation.
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The restaurant industry is dealing with diversity in terms of its workforce, international customers and multinational business operations. Acknowledging diversity through…
Abstract
The restaurant industry is dealing with diversity in terms of its workforce, international customers and multinational business operations. Acknowledging diversity through multicultural training is beginning to appear in some restaurant companies. This study investigates how franchised restaurants utilize multicultural training programs from a training cycle approach. The findings indicate that high employee turnover rates are the primary reason that the majority of companies do not have a cultural diversity training program. Companies with a diversity training program report that such training is successful in improving interpersonal crossâcultural skills.
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This study aims to address how the social structure of the hospitality management field has evolved from 1960 to 2016.
Abstract
Purpose
This study aims to address how the social structure of the hospitality management field has evolved from 1960 to 2016.
Design/methodology/approach
The informal social structure of the hospitality management literature was analyzed by collecting authorship data from seven hospitality management journals. Co-authorship analyses via network analysis were conducted.
Findings
According to the findings, throughout the history of hospitality management, international collaboration levels are relatively low. Based on social network analysis, the research community is only loosely connected, and the network of the community does not fit with the small-world network theory. Additional findings indicate that researchers in the hospitality management literature are ranked via degree centrality, closeness centrality and betweenness centrality. Cliques, which contain at least five researchers, and core researchers are identified.
Practical implications
This study helps both scholars and practitioners improve the informal structure of the field. Scholars must generate strong ties to strengthen cross-fertilization in the field; hence, they collaborate with authors who have strong positions in the field. Specifically, this provides a useful performance analysis. To the extent that institutions and individuals are rewarded for publications, this study demonstrates the performance and connectivity of several key researchers in the field. This finding could be interesting to (post)graduate students. Hospitality managers looking for advisors and consultants could benefit from the findings. Additionally, these are beneficial for journal editors, junior researchers and agencies/institutions.
Originality/value
As one of the first study in the field, this research examines the informal social structure of hospitality management literature in seven journals.
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