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Article

Changuk Lee and Kye‐Sung Chon

The restaurant industry is dealing with diversity in terms of its workforce, international customers and multinational business operations. Acknowledging diversity through…

Abstract

The restaurant industry is dealing with diversity in terms of its workforce, international customers and multinational business operations. Acknowledging diversity through multicultural training is beginning to appear in some restaurant companies. This study investigates how franchised restaurants utilize multicultural training programs from a training cycle approach. The findings indicate that high employee turnover rates are the primary reason that the majority of companies do not have a cultural diversity training program. Companies with a diversity training program report that such training is successful in improving interpersonal cross‐cultural skills.

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International Journal of Contemporary Hospitality Management, vol. 12 no. 2
Type: Research Article
ISSN: 0959-6119

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Article

C.L. Sapra

Discusses the tasks facing educational management in Indiaresulting from demographic change, social demand for education andeconomic need for trained manpower. Attempts to…

Abstract

Discusses the tasks facing educational management in India resulting from demographic change, social demand for education and economic need for trained manpower. Attempts to develop a social paradigm for the year 2000 and beyond that reflects concerns about the strength of India′s democracy and secularization, as well as more immediate practical challenges.

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Journal of Educational Administration, vol. 31 no. 4
Type: Research Article
ISSN: 0957-8234

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Abstract

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Aircraft Engineering and Aerospace Technology, vol. 71 no. 6
Type: Research Article
ISSN: 0002-2667

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