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This is a case study on the opportunities provided by Open Source library systems and the experience of delivering these systems through a shared service.

This chapter derives from desk research, interviews, and direct involvement in the project. The format is a case study, setting out a detailed timeline of events with information that can be applied in other settings.

This chapter presents reflections on the value and limitations of collaboration amongst libraries and librarians on an innovative approach to library systems and technologies. It also presents reflections on lessons learned from the processes and detailed discussion of the success factors for shared services and the reasons why such initiatives may not result in the outcomes predicted at the start.

Libraries and IT services considering Open Source and shared service approaches to provision will find material in this study useful when planning their projects.

The nature of collaboration and collaborative working is studied and observations made about the way that outcomes cannot always be predicted or controlled. In a genuine collaboration, the outcome is determined by the interactions between the partners and is unique to the specifics of that collaboration.

The case study derives from interviews, written material and direct observation not generally in the public domain, providing a strong insider’s view of the activity.

Reference service of any type of library can be offered over the Internet in real-time that we meant here Virtual Reference Service or VRS, in short. Virtual reference service is an online and interactive text-based communication service through which it is possible to provide the reference service of a library or a group of libraries to their distant users using a set of modern communication-based technologies. This paper is based on the results of experimental research. It mainly focuses on the customization process of Zoho chat in the ABCD site module to provide a virtual reference service from the library website. There is very little research across the globe that addresses the implementation and customization process of chat-based widget embedded into web pages, which is a key-focusing area of the current study.

The chapter aims to present a case study of what is involved in implementing the VuFind discovery tool and to describe usability, usage, and feedback of VuFind.

The chapter briefly documents Western Michigan University (WMU) and University of Richmond’s (UR) experience with VuFind. WMU Libraries embarked on a process of implementing a new catalog interface in 2008. UR implemented VuFind in 2012. The usability result and usage of Web 2.0 features are discussed.

The implementation processes at WMU and UR differ. At WMU, users’ input was not consistent and demanded software customization. UR strategically began with a very focused project management approach, and intended the product as short-term solution. The usability and feedback from several sites are also presented.

The benefits of using open source software include low barrier and cost to entry, highly customizable code, and unlimited instances (libraries may run as many copies of as many components as needed, on as many pieces of hardware as they have, for as many purposes as they wish). With the usability studies presented, VuFind is proved to be a valid solution for libraries.

The chapter provides a unique account of library’s experience providing an alternative catalog interface using open source software. It also uniquely reports on VuFind usability and initial testing results and evaluation.

In recent years, aceted search has been a well-accepted approach for many academic libraries across the United States. This chapter is based on the author’s dissertation and work of many years on faceted library catalogs. Not to hope to be exhaustive, the author’s aim is to provide sufficient depth and breadth to offer a useful resource to researchers, librarians, and practitioners about faceted search used in library catalogs.

The chapter reviews different aspects of faceted search used in academic libraries, from the theory, the history, to the implementation. It starts with the history of online public access catalogs (OPACs) and how people search with OPACs. Then it introduces the classic facet theory and its relationship with faceted search. At last, various academic research projects on faceted search, especially faceted library catalogs, are briefly reviewed. These projects include both implementation studies and the evaluation studies.

The results indicate that most searchers were able to understand the concept of facets naturally and easily. Compared to text searches, however, faceted searches were complementary and supplemental, and used only by a small group of searchers.

The author hopes that the facet feature has not only been cosmetic but the answer to the call for the next generation catalog for academic libraries. The results of this research are intended to inform librarians and library information technology (IT) staff to improve the effectiveness of the catalogs to help people find information they need more efficiently.

The chapter focused on quality assurance and marketing of library services and products at the Midlands State University (MSU). The chapter's main objective was to identify the quality assurance mechanisms at the MSU Library. The major findings of the research were; the MSU library was practising quality assurance, staff was trained on the latest trends in the profession, the collection was multidisciplinary and in different forms, and that there were Information Communication Technologies (ICTs) used in enhancing service provision. The researcher recommended that the library needed to continuously train librarians on issues to do with quality, improve the infrastructure, introduce Research Data Management to enhance the Research Support Services and improve on the Information Literacy Skills training programmes. The author identified some areas for further research and the major one was that there is need for clarification on the concept of the 4th Industrial Revolution.

The chapter discusses the importance of capacity building and need for continuous professional development for library and information science professionals in university libraries. The changing dynamics in higher education, information and communication technologies and the shift in the learning landscape has led to more demands for skills and competencies of library and information professionals. The need for training is more urgent than before. If University Libraries are to remain relevant in the 21st Century, they need to constantly adapt and have professional staff who are able to cope with such rapidly changing environments enabling them to deliver resources and services efficiently and effectively. The chapter, therefore, document the importance of capacitating staff in university libraries.

The purpose of this chapter is to highlight the activities of various library consortia functioning across India. A questionnaire was used to collect information for the present study from Indian consortia and their web sites were also visited to collect data. The study ascertains that consortia approaches help libraries financially and save money through collective access to databases and e-resources as opposed to individual subscriptions. It also suggests that different consortia can be merged to form a single one across a country and provide services to the users. The analysis has been done on the basis of approximate subscription prices conveyed by vendors through oral communications. The chapter highlights how libraries can function in consortia mode to enhance their services to users in the face of dwindling budgets and spiraling costs of scholarly journals and databases. The chapter analyzes and demonstrates that consortia agreements can lead to more judicious expenditure by libraries and suggests areas for further research to gain deeper insights into the activities and functioning of various consortia. It also makes suggestions about formation of a nation-wide collaboration to maximize savings and avoid overlapping access through a number of consortia.

To provide a primer on the major project management protocols and examples of how these protocols have been used to manage library projects.

The chapter presents a broad review of the literature on project management in general, and as it has been applied in library settings, including brief histories of each major methodology, its development, component elements, and examples of its use in libraries.

Many of the major project management protocols, such as Six Sigma, Agile, Lean, Scrum, and Waterfall, have been used successfully in library settings across a broad range of areas and project types.

As libraries continue to innovate and expand their services, the management of complex projects and processes has become commonplace. This chapter will serve as a primer on the major project management protocols, highlighting the ways in which they can be used in libraries, and to which types of library projects they have been successfully applied.

This chapter outlines current developments in Indian libraries, information services and cultural sector collectively highlighting recent trends and developments as India increasingly takes centre stage in the area of libraries and information literacy development. The chapter also provides a critical analysis of library and information science education in India and highlights the need for government strategies and policies related to public libraries. Some 17 federal states and union territories in the Republic of India have no public library legislation and therefore low literacy rates. India needs public awareness campaigns, civic engagement and community developments including the grass-roots empowerment of public libraries. Financial reforms, modernization and federal funding strategies for public libraries are also required to energize cultural organizations and national libraries. A recent major development is the establishment of a National Commission on Libraries following recommendations by the National Knowledge Commission. However, Indian public libraries do not cater sufficiently for the growing youth population or other strata's of Indian society. The growing Indian higher education sector also necessitates information policies for open access, digital preservation and repositories development.