The case study derives from interviews, written material and direct observation not generally in the public domain, providing a strong insider’s view of the activity.
Robinson, J. (2016), "Open Source Systems and Shared Services: The BLMS Experience – A Case Study", Innovation in Libraries and Information Services (Advances in Library Administration and Organization, Vol. 35), Emerald Group Publishing Limited, pp. 135-225. https://doi.org/10.1108/S0732-067120160000035015Download as .RIS
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