Search results

1 – 10 of over 1000
To view the access options for this content please click here
Article
Publication date: 12 October 2020

Jaewon Yoo, Jing Chen and Gary L. Frankwick

To reduce costs, many banks have increased customer involvement during the creation and delivery of their products and services. Based on a job demands-resources (JD-R…

Abstract

Purpose

To reduce costs, many banks have increased customer involvement during the creation and delivery of their products and services. Based on a job demands-resources (JD-R) model, this study tests an inverted U-shaped curvilinear relationship between perceived customer participation and employee work engagement. Customer orientation (CO) and service employee perceived fit with customers (PCF) moderate this relationship, which eventually affect both the internal and external benefits of service-employee work engagement.

Design/methodology/approach

The authors collected survey data from 518 service employees in the South Korean banking and insurance industries and analyzed the data using structural equation modeling (SEM).

Findings

The results indicate that perceived customer participation (PCP) has a significant inverted U-shape effect on work engagement. Results also suggest that CO and PCF have positive relationships with work engagement. In addition, they moderate the inverted U-shaped relationship between service employee PCP and work engagement, while work engagement positively affects organizational citizenship, job satisfaction and commitment.

Research limitations/implications

The authors empirically identify a curvilinear effect of PCP on work engagement. In doing so, the authors introduce and operationalize the new construct: PCF and suggest PCF and CO as unique job resources for service employees. The authors also examine these constructs as predictors based on a motivational process and as moderators based on a strain (energetic) process.

Practical implications

From a managerial perspective, examining the curvilinear relationships of customer participation and work engagement suggests that front-line employees’ (FLEs’) PCP does not necessarily enhance the economic benefits of productivity gains by using customers as substitutes for portions of employee labor. Another finding with managerial relevance indicates that service employees, who have more CO and PCF, showed more tolerant attitudes toward unnecessary and excessive levels of customer participation and regarded it as a job resource.

Originality/value

This study explains that researchers must consider the positive and negative sides of customer participation simultaneously because frontline employee PCP can be changed depending on the level of participation provided by customers. This study also shows that CO can be assumed as a personal resource and PCF as an environmental resource in the work engagement process.

To view the access options for this content please click here
Article
Publication date: 16 December 2020

Yaxin Ming, Jing (Elaine) Chen and Chenxi Li

This study aims to investigate the effect of acquisition modes on customer behavioral loyalty to enrich our knowledge of the effectiveness of acquisition modes and how to…

Abstract

Purpose

This study aims to investigate the effect of acquisition modes on customer behavioral loyalty to enrich our knowledge of the effectiveness of acquisition modes and how to better target customers in the service industry.

Design/methodology/approach

Using a data set from a large commercial bank in China, this study conducts a series of empirical analyses to examine the impacts of two types of acquisition modes (i.e. the gift acquisition mode and customer referral) on customer behavioral loyalty.

Findings

Gift acquisition has a negative effect on customer behavioral loyalty, as measured by the dropout probability, consumption amount and consumption frequency. Furthermore, this negative relationship could be weakened if the customer is referred by an existing customer.

Originality/value

Although prior studies have investigated the effectiveness of some acquisition modes in terms of customer loyalty, customer acquisition through the provision of gifts, which is widely implemented in marketing practice, has not been well investigated. This study addresses this research gap and identifies the joint influence of acquisition modes on customer behavioral loyalty, further enriching our knowledge of the effectiveness of different acquisition modes.

Details

International Journal of Bank Marketing, vol. 39 no. 1
Type: Research Article
ISSN: 0265-2323

Keywords

To view the access options for this content please click here
Article
Publication date: 21 April 2020

Fangliang Huang, Li Sun, Jing Chen and Chaopeng Wu

The purpose of this study is to examine investors’ intention and behavior concerning ex ante information acquirement and ex post claims from the micro-level perspective…

Abstract

Purpose

The purpose of this study is to examine investors’ intention and behavior concerning ex ante information acquirement and ex post claims from the micro-level perspective with the deepening of the initial public offering (IPO) reform of China.

Design/methodology/approach

The authors made surveys and collected 932 valid questionnaires from investors in China. The authors also conducted interviews with sophisticated investors, investment bankers and government regulators to obtain first-hand information. Based on the survey results, the authors make the empirical analysis.

Findings

Investors’ attention to the first-hand information of the IPO prospectuses is inadequate. Individuals rely more on second-hand information, while institutions conduct more surveys. The higher the institutional practitioners’ degree of education, the more surveys they make. Only 1/3 investors intend to seek judicial remedy when getting fraud information due to high litigation costs and proof collecting difficulties. The investors who read more about prospectuses in advance are more likely to seek judicial protection afterwards. Compared with investors who know less about government administrative protection measures, those who know more have a low probability to choose “not to seek judicial protection.”

Originality/value

The authors enrich the research studies of IPO information acquisition and investor protection by conducting surveys to get first-hand data. Previous literature mostly makes empirical tests by using proxy variables.

Details

Nankai Business Review International, vol. 11 no. 4
Type: Research Article
ISSN: 2040-8749

Keywords

To view the access options for this content please click here
Article
Publication date: 20 November 2017

Quan Lu, Qingjun Liu, Jing Chen and Ji Li

Since researchers have utilized text signals to develop a mass of within-document visualization analysis tools for reading aid in a long document, there is an increasing…

Abstract

Purpose

Since researchers have utilized text signals to develop a mass of within-document visualization analysis tools for reading aid in a long document, there is an increasing need to study the relationship between readers’ behavior of using text signals for navigation and their reading performance in the tools. The purpose of this paper is to combine the text signals using behavior and reading performance in two kinds of analysis tools to verify their relationship and discover whether there is any efficient reading strategy when using text signals to navigate a long document.

Design/methodology/approach

The methodology is a case study. The authors reviewed related literature first. After explaining the design ideas, interface and functions of THC-DAT and BOOKMARK, which are two reading tools utilizing two main kinds of text signals, one utilizing topics and the other utilizing headings for reading aid, a case study was presented to collect click data on the text signals of participants and their reading effectiveness (score) and efficiency (time).

Findings

The results confirm that the text signals using behavior for navigation has a significant impact on reading efficiency and no impact on reading effectiveness in both BOOKMARK and THC-DAT. The discrete degree of clicks behavior on text signals has an impact on reading efficiency. The using behavior of different types of text signals has different impacts on reading efficiency.

Research limitations/implications

Using text signals for navigation time evenly can help improve reading efficiency. And a basic strategy suggested to readers is focusing on reducing their time to find answers when using text signals for navigation in a long document. As to utilizing the two different kinds of text signals, readers can have different strategies. Accordingly, personalized recommendation based on interval of adjacent clicks will help to improve computer-aided reading tools.

Originality/value

This paper combines the text signals using behavior for navigation and reading performance in two kinds of visual analysis tools, studied the relationship between them and discovers some efficient reading strategies when using text signals for navigation to read a long document.

Details

Library Hi Tech, vol. 35 no. 4
Type: Research Article
ISSN: 0737-8831

Keywords

To view the access options for this content please click here
Article
Publication date: 9 February 2021

Jing-Yi Chen

The argument that terror perception and individual time perspectives can affect behaviors has become increasingly relevant. This study analyzed the association of terror…

Abstract

Purpose

The argument that terror perception and individual time perspectives can affect behaviors has become increasingly relevant. This study analyzed the association of terror perception with financial risk and developed an integrated framework of the interaction between terror perception (mortality salience) and time perspective to determine risky investment. People with different time perspectives have different acknowledgments of risk. Two studies of terror perception leading to more or less risky investment choices supported this framework to demonstrate that individuals exhibit more (less) risky investment behavior when terror perception is salient and they have a high (low) present hedonic time perspective.

Design/methodology/approach

Two experiments were performed. Study 1 tested whether TP moderates the effects of terror priming (aging) on risky financial investment. Study 2 tested the effects of terror priming on risky financial investment decisions and the role of gender and the present hedonic TP (PH) in moderating these effects. The following hypotheses were then developed: H1: Participants with high PH primed with the aging condition will select riskier financial investments than those with low PH will (Study 1). H2: Male participants with higher PH primed in the death condition will select riskier financial investments than those in the control condition will (Study 2).

Findings

Because people with different TPs acknowledge risk differently, this article developed a new framework modeling MS on TP in risky investment selection. Two studies representative of MS affecting risky investment decision-making were conducted to test the framework. The results of the two studies indicated that individuals engaged in risky investment behavior more (less) when mortality was salient and the individual had high (low) PH. Moreover, gender influences these results. As anticipated, male participants with higher PH in the death-primed condition selected riskier financial investment than those in the control condition did. Additional research from a broader perspective is warranted.

Originality/value

Many psychological factors of risky decision-making have been discussed, such as motivational systems or situational motivation, self-framing, control orientation, sensation seeking, dishonesty, and ambiguity (Sekścińska et al., 2016). However, few studies have examined temporal framing, also known as time perspective (TP), the psychological concept of a person's relationship with time. This study mainly discusses the effects of terror perception on risky financial decisions by using a theoretical framework based on TP, which influences the effects of MS on risky financial decision-making. When mortality is made salient, individuals with present hedonic TP have behaviors characterized by risk perception. Those with present hedonic TP are more likely to make risky financial investments because they prefer present pleasure and risk over future outcomes (Zimbardo and Boyd, 2015).

Details

Review of Behavioral Finance, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1940-5979

Keywords

To view the access options for this content please click here
Article
Publication date: 21 November 2016

Jing Chen, Dan Wang, Quan Lu and Zeyuan Xu

With a mass of electronic multi-topic documents available, there is an increasing need for evaluating emerging analysis tools to help users and digital libraries analyze…

Abstract

Purpose

With a mass of electronic multi-topic documents available, there is an increasing need for evaluating emerging analysis tools to help users and digital libraries analyze these documents better. The purpose of this paper is to evaluate the effectiveness, efficiency and user satisfaction of THC-DAT, a within-document analysis tool, in reading a multi-topic document.

Design/methodology/approach

The authors reviewed related literature first, then performed a user-centered, comparative evaluation of two within-document analysis tools, THC-DAT and BOOKMARK. THC-DAT extracts a topic hierarchy tree using hierarchical latent Dirichlet allocation (hLDA) method and takes the context information into account. BOOKMARK provides similar functionality to the Table of Contents bookmarks in Adobe Reader. Three novel kinds of tasks were devised for participants to finish on two tools, with objective results to assess reading effectiveness and efficiency. And post-system questionnaires were employed to obtain participants’ subjective judgments about the tools.

Findings

The results confirm that THC-DAT is significantly more effective than BOOKMARK, while not inferior in efficiency. There is some evidence that suggests THC-DAT can slow down the process of approaching cognitive overload and improve users’ willingness to undertake difficult task. Based on qualitative data from questionnaires, the results indicate that users were more satisfied when using THC-DAT than BOOKMARK.

Practical implications

Adopting THC-DAT in digital libraries or electrical document reading systems contributes to promoting users’ reading performance, willingness to undertake difficult task and general satisfaction. Moreover, THC-DAT is of great value to addressing cognitive overload problem in the information retrieval field.

Originality/value

This paper evaluates a novel within-document analysis tool in analyzing a multi-topic document, and proved that this tool is superior to the benchmark in effectiveness and user satisfaction, and not inferior in efficiency.

Details

Library Hi Tech, vol. 34 no. 4
Type: Research Article
ISSN: 0737-8831

Keywords

To view the access options for this content please click here
Article
Publication date: 1 June 2021

Quan Lu, Bixuan Song, Jing Chen, Iris Xie and Yutian Shen

This study aims to explore the gap between information needs and services for autism in China.

Abstract

Purpose

This study aims to explore the gap between information needs and services for autism in China.

Design/methodology/approach

The gap is revealed by investigating the status quo of autism information needs and services. The authors extracted categories and subcategories of information needs through content analysis of academic documents and then supplemented the subcategories through text mining of an online forum. Meanwhile, categories and subcategories of information services were extracted through content analysis of autism websites. Finally, the authors matched the two to explore the gap and designed a quantitative index to measure it.

Findings

A total of eight and ten categories of information needs and services are extracted, respectively. In total, six categories of information needs can be partly matched, but nearly half of the subcategories failed. Huge gaps in economic support, sociality and policy mechanisms categories are observed through the quantitative index and medium gaps in social resource services and employment categories while almost no gaps in psychological/emotional counseling, rehabilitation skills training and professional knowledge/information categories.

Originality/value

This study takes a deep insight into the gap between autism information needs and services in China, providing evidences and suggestions for information providers to improve their services. Academic documents and online forum data are adopted to avoid the impact of stigmatization, which provides a multi-source data analysis approach for the information needs of special groups.

Details

Aslib Journal of Information Management, vol. 73 no. 4
Type: Research Article
ISSN: 2050-3806

Keywords

To view the access options for this content please click here
Article
Publication date: 23 March 2020

Jing Chen and David G. McMillan

This study aims to examine the relation between illiquidity, feedback trading and stock returns for several European markets, using panel regression methods, during the…

Abstract

Purpose

This study aims to examine the relation between illiquidity, feedback trading and stock returns for several European markets, using panel regression methods, during the financial and the sovereign debt crises. The authors’ interest here lies twofold. First, the authors seek to compare the results obtained here under crisis conditions with those in the existing literature. Second, and of greater importance, the authors wish to examine the interaction between liquidity and feedback trading and their effect on stock returns.

Design/methodology/approach

The authors jointly model both feedback trading and illiquidity, which are typically considered in isolation. The authors use panel estimation methods to examine the relations across the European markets as a whole.

Findings

The key results suggest that in common with the literature, illiquidity has a negative impact upon contemporaneous stock returns, while supportive evidence of positive feedback trading is reported. However, in contrast to the existing literature, lagged illiquidity is not a priced risk, while negative shocks do not lead to greater feedback trading behaviour. Regarding the interaction between illiquidity and feedback trading, the study results support the view that greater illiquidity is associated with stronger positive feedback.

Originality/value

The study results suggest that when price changes are more observable, due to low liquidity, then feedback trading increases. Therefore, during the crisis periods that afflicted European markets, the lower levels of liquidity prevalent led to an increase in feedback trading. Thus, negative liquidity shocks that led to a fall in stock prices were exacerbated by feedback trading.

Details

Review of Accounting and Finance, vol. 19 no. 2
Type: Research Article
ISSN: 1475-7702

Keywords

To view the access options for this content please click here
Article
Publication date: 12 January 2018

Quan Lu, Jiyue Zhang, Jing Chen and Ji Li

The purpose of this paper is to examine the difference between experts and novices when reading with navigational table of contents (N-TOC). Experts refer to readers with…

Abstract

Purpose

The purpose of this paper is to examine the difference between experts and novices when reading with navigational table of contents (N-TOC). Experts refer to readers with high level of domain knowledge; novices refer to readers with low level of domain knowledge.

Design/methodology/approach

The authors performed a controlled experiment of three reading tasks (including fact finding task, partial understanding task, and full-text understanding task) on an N-TOC system for 35 post-graduates of Wuhan University who have rich experience in reading with N-TOC. Participants’ domain knowledge was measured by pre-experiment questionnaires; reading performance data including score, time, navigation use, and evaluation of N-TOC were collected.

Findings

The results showed that there was significant difference in neither navigation use nor participants’ evaluation, but domain experts performed significantly better in both score and time of all tasks than domain novices, which revealed an “illusion of control” phenomenon that rich experience in reading with N-TOC enabled domain novices to achieve the same performance as domain experts. In addition, this research found that N-TOC was not suitable for domain novices to solve full-text understanding task because of “cognitive overload” phenomenon.

Originality/value

This study makes a good contribution to the literature on the effect of domain knowledge on reading performance during N-TOC reading and how to provide better digital reading service in the field of library science and information science.

Details

Library Hi Tech, vol. 36 no. 2
Type: Research Article
ISSN: 0737-8831

Keywords

To view the access options for this content please click here
Article
Publication date: 6 November 2017

Shudong Zhou, Wenkui Zhou, Guanghua Lin, Jing Chen, Tong Jiang and Man Li

The purpose of this paper is to examine the impacts of future climate change and the corresponding adaptation activities on grain production and its regional distribution in China.

Abstract

Purpose

The purpose of this paper is to examine the impacts of future climate change and the corresponding adaptation activities on grain production and its regional distribution in China.

Design/methodology/approach

This paper applied the Chinese Agricultural Policy Analysis model, in combination with the findings from agronomic literature with highly detailed agricultural census data, to conduct equilibrium analysis under alternative impact (seasonal drought and climate warming) scenarios and adaptation scenarios (promoting water-saving irrigation, introducing new varieties, and the integrated) associated with climate change.

Findings

Simulation results indicate that climate change-induced seasonal drought and the resulting yield reduction will incur substantial losses to China’s grain production (by ~8 percent at a national scale). The application of water saving techniques can be an effective solution to seasonal drought. Introducing new varieties will increase the combination of promoting water-saving irrigation and new variety adoption will increase combination of promoting water-saving irrigation and new variety adoption constitute an effective approach to offsetting the negative effects of climate change on grain production.

Research limitations/implications

Simulation results indicate that climate change-induced seasonal drought and the resulting sown area reduction will incur substantial losses to China’s grain production by approximately 8 percent, despite farmers’ adaptation activities of switching from water use-intensive crops to drought-tolerant crops to mitigate this negative effect. The application of water saving techniques is an effective solution to seasonal drought; it can lead to a nationwide increase in the sown area by 3.48 percent and in the grain production by 4.15 percent. Introducing new varieties will increase grain outputs and change the spatial distribution of crop production across the country. The combination of promoting water-saving irrigation and new variety adoption will increase the national grain production by 19.6 percent, and thus constitute an effective approach to offsetting the negative effects of climate change on grain production.

Originality/value

Results from this study provide practical implications formulate strategies in response to climate change. Central government should reinforce the policies such as new varieties promotion and improve the subsidy method to guide the introduction of new varieties.

Details

China Agricultural Economic Review, vol. 9 no. 4
Type: Research Article
ISSN: 1756-137X

Keywords

1 – 10 of over 1000