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Connectedness is essential for student success in online learning. By projecting themselves as real people through video, instructors support connectedness. In this chapter, researchers apply the theory of social presence (Garrison, Anderson, & Archer, 2000) to case studies from two public higher education institutions: a four-year university and a large research university. Analysis identifies video as a humanizing element of online courses. Findings suggest video could be used in a variety of ways (e.g., video lectures, synchronous office hours, weekly overview videos), and no single use of video was perceived to be more or less effective in developing social presence and humanizing the learning experience. However, participants especially perceived connectedness when video was used in a variety of ways. Students from the second case study validated a perception of connectedness to the instructor that faculty in our first case study hoped to achieve. However, one instructor’s perception of disconnect illustrates that video is just one of several pedagogical practices necessary to create a satisfying learning experience for both students and instructors. While video is not the only way to establish social presence, findings suggest video is an effective practice toward creating a humanized and connected online learning community.

Distance education (DE) is neither a new concept nor process. Learning through postal correspondence can be traced back to more than 150 years. The avenues of DE have evolved from postal correspondence, videotaped lessons, electronic communications, to distance teaching higher education institutes. Up until the start of 2020, DE was an educational process of choice or preference. However, when WHO declared COVID-19 as a pandemic in March 2020, DE was no longer an option but rather the only choice and educational avenue for the majority of the universities worldwide; Lebanon is no exception. This chapter considered the case study of DE at Phoenicia University, Lebanon, studying instructors’ attitudes and perceptions about some of the quality attributes of DE such as interactivity, inclusiveness, and immediacy prior to and after their first online semester. A mixed methods approach was adopted, where pre- and post-test surveys were administered with 54 instructors in Spring 2020. Semi-structured interviews were conducted with 12 instructors toward the end of that semester. This study found that the participants held a more positive stance when it came to instructor immediacy following their first online semester. On the contrary, instructors’ attitudes and perceptions toward interactivity and inclusiveness did not significantly change between the pre- and post-test results, maintaining a less favorable stance of DE for these particular attributes in comparison to physical classroom education. The study concluded that overall, participants perceived DE as an efficient approach given the unprecedented crisis; nonetheless, the effectiveness of such an approach was challenged by many obstacles and limitations due to internet connection issues and the unreliable power infrastructure.

Since the declaration of COVID-19 as a pandemic in March 2020, higher education institutions (HEIs) across the globe have shifted – entirely or partly – to online teaching and learning; Lebanese HEIs were no exception. Such an unprecedented and “forced” transition to online teaching and learning has created a landscape for scholars and researchers to inquire into the efficiency and effectiveness of online teaching and learning, students’ satisfaction with this virtual educational experience, and instructors’ satisfaction with such an experience. This chapter presents a study about Lebanese instructors’ satisfaction with online teaching and learning during the pandemic. Instructors’ satisfaction was measured in terms of three satisfaction constructs of psychometrically validated “Online Instructor Satisfaction Measure” (OISM): instructor-to-student interaction (ISI); student-to-student interaction (SSI); and course design, development, and teaching (CDT). Data were collected through an online questionnaire from 102 Lebanese instructors across 7 Lebanese universities: 6 private universities and the national public Lebanese higher education institute (Lebanese University). This study found that there were no significant changes between the satisfaction levels in relation to each of the ISI, SSI, and CDT constructs between STEM education background instructors and their non-STEM education background counterparts. Despite their dissatisfaction with the level of interaction between them and their students (ISI), the participating Lebanese instructors were satisfied with the SSI, except for students’ collaborative and group work, and were also satisfied with the CDT, except for the preparation time required for delivering an online course.

Over the past two decades there has been a concerted effort to move accounting education from a knowledge-oriented system to a process-oriented approach. Active learning is an internationally recognized cornerstone of this strategy. A new technology offers opportunities for professors to promote active learning in their classrooms. That technology frequently called student response systems (SRSs) enable students to answer questions posed by an instructor via a remote control device. This study examines the impact that a new technology, SRS, had on students’ perceptions of key active learning characteristics. The results suggest that students receiving an SRS treatment registered significantly stronger agreement with statements describing an active learning environment than their peers in a control group. The results led to the conclusion that SRSs can be used to facilitate active learning in accounting classrooms. The survey also examined the impact of the SRS treatment on student perceptions regarding classroom efficiency. Students receiving the SRS treatment registered stronger agreement with statements suggesting that the learning environment was efficient. In summary, the survey results suggest that SRS technology is a promising teaching tool that deserves further scrutiny by accounting educators.

Learner-centered interactions determine the look and feel of online courses, influencing the way learners experience them. In this chapter we investigate considerations related to three types of interactions: learner–content, learner–instructor, and learner–learner. Learners interact with content through the course structure and layout. They also interact with peers who may be cast in the role of community members, there to provide social support, or they may be more prominently cast as information providers and/or collaborators. The learner is at the center of both content and peer interactions. Instructor interactions set expectations for learners and facilitate learner interactions with content and peers. Instructors are instrumental forces in bringing about connections between learners, enabling the social presence necessary for collaboration. Instructor interaction may also be relational, enabling individualized connections between learners and the instructor. Redesign decisions center on creating a course structure that fits the learner and content and results in a satisfying course experience. We use the power of metaphor to bring into focus the most relevant considerations. In the end, we illustrate the redesign of a single course through the lens of three separate metaphors to demonstrate how metaphor shapes the process, bringing together design and interaction decisions to create unique and elegant course designs.

Facebook has become an essential part of student life for most college students; it serves not only as a primary tool of communication but also electronic socialization (Golder, Wilkinson, & Huberman, 2007). Indeed, the vast majority of college students have a Facebook account and are spending a considerable amount of time logged in (Salaway, Caruso, & Nelson, 2008). Yet, can this predominately social space also become a place for learning? To date, the reactions of using social network sites for educational purposes are mixed and empirical research is limited. Issues relating to privacy and safety and an erosion of professional boundaries are the primary reasons cited to not employ social network sites in a classroom. However, other researchers have supported the notion of using social network sites in education (Greenhow & Robelia, 2009a, 2009b; Tynes, B. M. (2007). Internet safety gone wild?: Sacrificing the Educational and Psychosocial benefits of online social environments. Journal of Adolescent Research, 22(6), 575–584. Available at http://jar.sagepub.com/cgi/content/abstract/22/6/575. Retrieved on March 25, 2010; Muñoz, C. L., & Towner, T. (2010). Social networks: Facebook's role in the advertising classroom. Journal of Advertising Education, 14(1), 20–27). This chapter serves to further this discussion by sharing the findings from surveys of instructors and students regarding their attitudes toward Facebook. Specifically, we report how each use Facebook both socially and professionally. Most important, we discuss instructors and students' perceptions of Facebook as an informal and formal teaching tool, particularly its effectiveness as an instructional or course tool, communication device, and in assisting students in their education and learning. Drawing on the survey and experiences using Facebook in multiple classroom settings, we pose specific suggestions on how instructors should use Facebook. In conclusion, the chapter supports the thesis that Facebook and education can indeed be connected.

Active learning is not a simple practice. It is a new paradigm for the provision of high-quality, collaborative, engaging, and motivating education. Active learning has the capacity to respond to most of the challenges that institutions of higher education are facing in our time. In this chapter, we present active learning strategies used in STEM disciplines and we analyze the potential of active learning to redefine the value proposition in academic institutions. After providing the theoretical underpinnings of active learning as an evolving practice, an attempt is made to connect it with different learning theories and present an integrative model in which institutional strategies, learning strategy and information, and communication technologies work synergistically toward the development of knowledge and skills. We then present the results of a survey examining “stories” of active learning from the STEM disciplines, identifying good teaching practices, and discussing challenges and lessons learned. The key idea is that active engagement and participation of students is based on faculty commitments and inspiration and mentoring by faculty. We finally present a stage model for the implementation of active learning practices in higher education. Emphasis is put on a new vision for higher education, based on systematic planning, implementation, and evaluation of active learning methods, collaboration, engagement with society and industry, innovation, and sustainability, for a better world for all.

The 2020 COVID-19 pandemic forced the world to rapidly translate our face-to-face interactions to remote, often computer-mediated ones. Many of us struggled to adapt since many instructors have built careers on in-person relationships. How would we maintain the humanity of an emergency remote classroom? How would we support our students’ growth when a rapid venue change was demanded? Our small, liberal arts college, like so many others, took up this challenge. In this chapter, we attempt to answer these questions using our reflections and student perceptions of successful and unsuccessful experiences. Following the switch to remote learning, we scrambled to develop and gain Institutional Review Board’s approval for a protocol which surveyed a rolling sample of our student population daily. The brief window of opportunity prevented piloting the protocol which was based primarily upon our team’s collective knowledge and experience as scholars and educators. The following fall, we followed up with a survey (aligned with the prior survey) and focus groups. We found that empathy within the classroom in this time of stress made all the difference. We relate what we’ve learned with respect to compassionate communications, course design, and adaptation. In each section, we offer a set of specific recommendations.