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1 – 10 of over 16000
Article
Publication date: 16 November 2022

Tiegan Blackhurst, Calum Hartley, Polly Turner and Lara Warmelink

This study aims to investigate whether awareness of an ASD diagnostic label, knowledge of psychological conditions, and trait-empathy influence mock-jurors’ judgements of…

Abstract

Purpose

This study aims to investigate whether awareness of an ASD diagnostic label, knowledge of psychological conditions, and trait-empathy influence mock-jurors’ judgements of an autistic defendant. Some autistic adults have an increased risk of acting illegally and standing trial as a defendant because of their behavioural and cognitive characteristics. In court, they may display behaviours stereotypically perceived by jurors as indicators of guilt (e.g. averted gaze), potentially resulting in negative judgements. However, if autistic defendants disclose their condition, this may positively influence jurors’ judgements by offering an alternative explanation for their behaviour. This effect may be stronger in jurors who are highly knowledgeable about psychological conditions and empathic.

Design/methodology/approach

Non-autistic participants (N = 328; M age = 28.21) read a scenario about a defendant’s crime and courtroom behaviour before judging their character and reporting how empathic they felt towards the defendant. Participants were then informed that the defendant was autistic and provided with information about autism before re-evaluating the defendant. Participants’ empathy and knowledge of psychological conditions, including autism, were measured.

Findings

Participants judged the defendant to be more honest and less blameworthy post-label. Trait empathy was positively associated with honesty ratings and higher levels of self-reported empathy. Overall knowledge was negatively associated with ratings for defendant blameworthiness and likeability. Overall, the findings suggest that autistic defendants may benefit from disclosing their diagnosis as this may result in more favourable juror judgements.

Originality/value

To the best of the authors’ knowledge, this study is the first to consider how jurors’ overall knowledge of psychological conditions and trait-empathy may influence judgements of an autistic defendant.

Details

Journal of Intellectual Disabilities and Offending Behaviour, vol. 13 no. 3/4
Type: Research Article
ISSN: 2050-8824

Keywords

Article
Publication date: 28 November 2022

Deanna Burgess, Ashley Diaz and Ashley Patterson

This study aims to explore how youth express empathy as an aspect of social action. Social empathy was investigated among adolescents participating in a youth organizing…

Abstract

Purpose

This study aims to explore how youth express empathy as an aspect of social action. Social empathy was investigated among adolescents participating in a youth organizing initiative.

Design/methodology/approach

This study used elements of critical discourse analysis to examine participant expression of social empathy through examination of participant journal entries. The social empathy model was used as a conceptual framework to guide the analysis and interpretation of themes.

Findings

Two core themes emerged from the analysis: characterization of empathy and empathy as a desired trait. Overall, results indicate that social empathy may be expressed differentially according to one’s development of empathy and critical consciousness. Thus, this study classifies dimensions of empathetic expression as existing across a continuum.

Originality/value

Before youth can engage in meaningful social action, they must first understand an issue from differing social and affective perspectives, defined as social empathy. While existing research highlights the role of social empathy in social action initiatives, there are no known studies that investigate the performative expressions of social empathy among youth organizing participants. Building from these results, this study offers a continuum that elucidates the multidimensionality of empathy expression among youth engaged in a social action initiative.

Details

Journal for Multicultural Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2053-535X

Keywords

Article
Publication date: 14 November 2022

Misun (Sunny) Kim and Jichul Jang

Drawing on social penetration theory (SPT) and social exchange theory, this study examines whether and why customer empathy for frontline employees (FLEs) and employee…

Abstract

Purpose

Drawing on social penetration theory (SPT) and social exchange theory, this study examines whether and why customer empathy for frontline employees (FLEs) and employee self-disclosure influence customer citizenship behavior (CCB).

Design/methodology/approach

This study’s hypotheses were tested using two studies (study 1 had an experimental design, and study 2 had a survey design) with restaurant customers.

Findings

The results indicate that when customers have a higher level of customer empathy for FLE, the likelihood that customers will exhibit CCB increases. Employee self-disclosure provides a greater advantage in fostering CCB. A mediating effect of rapport in the relationship between customer empathy for FLE, employee self-disclosure and CCB is also found, while no interaction effect of customer empathy for FLE and employee self-disclosure on CCB is supported.

Originality/value

Maintaining a focus on the interpersonal nature of interactions between customers and employees in co-creating values, this research advances the CCB literature by newly identifying customer empathy for FLEs and employee self-disclosure as predictors of CCB that have not yet been tapped. The underlying mechanism via rapport is also explained using the value co-creation perspective.

Details

Journal of Service Theory and Practice, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2055-6225

Keywords

Article
Publication date: 30 September 2022

Boying Li, Fangfang Hou, Zhengzhi Guan and Alain Yee Loong Chong

Charitable crowdfunding features are embedded in social media platforms to encourage pro-social behaviors. Although such new practice allows practitioners to leverage the…

Abstract

Purpose

Charitable crowdfunding features are embedded in social media platforms to encourage pro-social behaviors. Although such new practice allows practitioners to leverage the power of a highly connected crowd, accomplishing the fundraising goal is still a challenge. This study seeks to understand what drives the donation intention in charitable crowdfunding features on social media platforms by examining the roles of social experience, empathy and personal impulsiveness.

Design/methodology/approach

A survey questionnaire was distributed to social media users in China to collect data. A total of 206 valid responses were analyzed using structural equation modeling to test the proposed hypotheses.

Findings

The results showed that empathy mediates interaction with the fundraiser and perceived proximity with the donatee on a user's donation intention. We also found that social influence on social media platforms positively influences empathy and donation intention. In addition, personal impulsiveness was found to moderate the relationship between empathy and donation intention.

Originality/value

This study contributes to existing literature and practices. It identifies three dimensions of social experience and examines their effects on donation intention, providing insights into the charitable crowdfunding features on social media. Moreover, this study extends the understanding to empathy by delineating its mediating role in the relationship between social experience and donation intention and examining how personal impulsiveness moderates the effect of empathy on donation intention. Furthermore, this study provides valuable insights for practitioners to craft strategies to stimulate pro-social behaviors and increase donations.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Book part
Publication date: 26 August 2019

Ronald H. Humphrey, Janet B. Kellett, Randall G. Sleeth, Chao Miao and Shanshan Qian

To examine empathy as a trait that influences leadership behaviors, which, in turn, influence group decision-making.

Abstract

Purpose

To examine empathy as a trait that influences leadership behaviors, which, in turn, influence group decision-making.

Design/Methodology/Approach

This study uses an assessment center design to maximize internal validity.

Findings

The structural equation model shows that empathy strongly relates to both relationship leadership and task leadership, while cognitive ability only relates to task leadership. Both relationship leadership and task leadership exert influence over group task choice and group decisions. Thus, empathy has its major effects through influencing leader behaviors, which, in turn, have distal impacts on outcomes such as influence over decisions.

Research Limitations/Implications

The study results should be further tested in field settings.

Practical Implications

The findings suggest that organizations should recruit and promote leaders high in empathy.

Originality/Value

This is the first study to test whether leader behaviors mediate the effects of leader empathy on group decision-making.

Details

Emotions and Leadership
Type: Book
ISBN: 978-1-83867-202-7

Keywords

Book part
Publication date: 7 June 2016

Erin M. Richard, Christa P. Bupp and Raad G. Alzaidalsharief

We examine whether supervisor support and empathy moderate the relationship between customer injustice and employee display rule deviance through a reduction in employee anger.

Abstract

Purpose

We examine whether supervisor support and empathy moderate the relationship between customer injustice and employee display rule deviance through a reduction in employee anger.

Methodology

Working adults (N = 214) completed an online survey assessing their experiences with customer injustice, feelings of anger, and the extent to which they deviated from emotional display rules over the past month. Participants also completed a measure of trait anger (a control variable), and they rated their supervisor’s general support and empathy.

Findings

Supervisor empathy (but not supervisor support) buffered the relationship between customer injustice and employee anger. In turn, reduced employee anger is related to lower display rule deviance. Country (United States vs. India) also moderated the effect of anger on display rule deviance; the relationship was stronger in India than in the United States.

Practical implications

Service industry employees typically are expected to regulate their emotional displays by displaying positive emotions and hiding negative emotions. Meeting these display rules is considered paramount to providing good service. Unfortunately, customers sometimes treat service employees in a disrespectful or unfair manner, and the resulting employee anger may cause employees to break emotional display rules. It is difficult to control customer behavior, but our results suggest that empathetic managers may help employees manage the negative emotions that result from customer mistreatment. Thus, selecting and training managers to show empathy may improve customer service by resulting in more resilient employees.

Details

Emotions and Organizational Governance
Type: Book
ISBN: 978-1-78560-998-5

Keywords

Book part
Publication date: 7 June 2016

Gerald F. Burch, Andrew A. Bennett, Ronald H. Humphrey, John H. Batchelor and Athena H. Cairo

Empathy, or the process of feeling or knowing how another feels, is a critical component of social interactions, and may be of particular importance to organizational…

Abstract

Purpose

Empathy, or the process of feeling or knowing how another feels, is a critical component of social interactions, and may be of particular importance to organizational functioning. This chapter addresses a literature gap on empathy in organizational contexts by providing a review of empathy research in a management setting.

Methodology/approach

We integrate the developing field of empathy research and provide a conceptual framework built on Ashkanasy’s (2003) five levels of analysis in emotions research, emphasizing within-person, between-person, interpersonal, group-level, and organization-level processes.

Findings

Our model addresses the complaint that empathy definitions are not consistent by illustrating how the level of analysis alters the view of empathy’s role in organizations.

Research implications

This multi-level model of empathy provides a framework to identify gaps in the empathy literature and make recommendations for future research.

Practical implications

This new model of empathy will help practitioners use and understand empathy by providing a structure of how empathy is manifested in organizational settings.

Originality/value

The field of empathy research has been limited by inconsistent definitions and a lack of a model that outlines how empathy is used in organizations. This multi-level model of empathy provides the necessary framework for researchers and practitioners to advance the research and practice of empathy in organizations.

Details

Emotions and Organizational Governance
Type: Book
ISBN: 978-1-78560-998-5

Keywords

Book part
Publication date: 18 December 2016

Stephanie A. Peak, Emily J. Hanson, Fade R. Eadeh and Alan J. Lambert

In a diverse society, empathy would intuitively seem to represent a powerful force for social good. In particular, we expect empathic people to tolerate (rather than…

Abstract

In a diverse society, empathy would intuitively seem to represent a powerful force for social good. In particular, we expect empathic people to tolerate (rather than reject) attitudes that might be different from their own, and to resolve and/or avoid (rather than escalate) potential disagreements with others. Some research supports this benign view of empathy, but somewhat surprisingly, there is a “dark” side to empathy, one that can sometimes exacerbate attitudinal conflict. That is, empathy can often be parochial, in the sense that people are inclined to reserve their compassion for others only when they are deemed to be worthy of such support. In this chapter we review classic and contemporary research on the light and dark side of empathy, and consider its implications for the kinds of dynamics that could potentially emerge when people encounter people and ideas that are different from their own.

Details

The Crisis of Race in Higher Education: A Day of Discovery and Dialogue
Type: Book
ISBN: 978-1-78635-710-6

Abstract

Details

Essays on Teaching Education and the Inner Drama of Teaching
Type: Book
ISBN: 978-1-78769-732-4

Book part
Publication date: 23 August 2018

Lauren Fowler and Sally Bishop Shigley

Purpose – This chapter details the collaborative investigation of a neuroscientist and a literature scholar into whether reading literature increases empathy in health…

Abstract

Purpose – This chapter details the collaborative investigation of a neuroscientist and a literature scholar into whether reading literature increases empathy in health professionals, pre-health professionals and students outside of health care. It also reflects on the role of different epistemologies that inform researchers’ approaches, and muses on how ethnicity, sexual orientation and class inform research and teaching

Methodology/Approach – Students watched or read Margaret Edson’s play W;t and were asked if the medical drama increased their sense of appropriate empathy in medical encounters. The original research employed the Jefferson Scale of Physician Empathy, electromyography and galvanic skin response to measure physiological markers of empathy. These results were then compared to the self-reflection of participants to determine whether or not the physiological responses mirrored the self-report. The reflections on how emotion impacted the research were primarily narrative essay-based accompanied by feminist other literary theories.

Findings – All participants in the original study reported an increase in empathy after reading or viewing the play. This affect was even stronger when they viewed a live performance. The researchers determined that the role that their ethnicity, age, sexual orientation and class needed further study, perhaps with different pieces of literature.

Originality/Value – This chapter reflects the interdisciplinary and epistemological challenges of two researchers from very different backgrounds and training and investigates the relationship between reading, physiological empathy and perceptions of empathy. It considers the difficult and controversial challenges to quantifying emotions and the role emotions play in academic collaboration.

Details

Emotion and the Researcher: Sites, Subjectivities, and Relationships
Type: Book
ISBN: 978-1-78714-611-2

Keywords

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