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Book part
Publication date: 1 June 2007

Winifred Rebecca Poster

Workplace temporalities are being reshaped under globalization. Some scholars argue that work time is becoming more flexible, de-territorializing, and even disappearing. I…

Abstract

Workplace temporalities are being reshaped under globalization. Some scholars argue that work time is becoming more flexible, de-territorializing, and even disappearing. I provide an alternative picture of what is happening to work time by focusing on the customer service call center industry in India. Through case studies of three firms, and interviews with 80 employees, managers, and officials, I show how this industry involves a “reversal” of work time in which organizations and their employees shift their schedules entirely to the night. Rather than liberation from time, workers experience a hyper-management, rigidification, and re-territorialization of temporalities. This temporal order pervades both the physical and virtual tasks of the job, and has consequences for workers’ health, families, future careers, and the wider community of New Delhi. I argue that this trend is prompted by capital mobility within the information economy, expansion of the service sector, and global inequalities of time, and is reflective of an emerging stratification of employment temporalities across lines of the Global North and South.

Details

Workplace Temporalities
Type: Book
ISBN: 978-0-7623-1268-9

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Article
Publication date: 1 July 2004

Sherri‐Ann P. Butterfield

Engages in debate regarding immigrants and ethnicity in the USA. Research, based on second‐generation West Indian immigrants, shows ethnicity has very real implications…

Abstract

Engages in debate regarding immigrants and ethnicity in the USA. Research, based on second‐generation West Indian immigrants, shows ethnicity has very real implications for immigrants’ life experience. Suggests that black immigrants complicate the slight understanding of blackness in general, but also the understanding of identity development.

Details

International Journal of Sociology and Social Policy, vol. 24 no. 7/8
Type: Research Article
ISSN: 0144-333X

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Article
Publication date: 27 May 2020

Alberto Amore and Hiran Roy

Gateway cities such as Delhi, Mumbai and Kolkata are central in the tourist experience to India, yet the official government authorities and destination marketing…

Abstract

Purpose

Gateway cities such as Delhi, Mumbai and Kolkata are central in the tourist experience to India, yet the official government authorities and destination marketing organizations tend to underestimate the potential of these destinations to prospective and returning international tourists. In particular, there is little empirical research on urban tourism, food tourism and city marketing in the aforementioned cities. This paper aims to explore the scope for the promotion of Delhi, Mumbai and Kolkata as food urban destinations.

Design/methodology/approach

For the purposes of this study, a case study methodology using content analysis was developed to ascertain the nexus between food and tourism in the three observed cities. Materials were gathered for the year 2019, with a focus on brochures, tourist guides, websites and social media accounts for Delhi, Mumbai and Kolkata. A two-coding approach through NVivo was designed to analyse and report the findings.

Findings

The findings of the study suggest that the cities of Delhi, Mumbai and Kolkata fall short in positioning themselves as food urban destinations. Moreover, the study reports a dissonance between the imagery of Delhi, Mumbai and Kolkata portrayed to international tourists through induced images and the food-related experiences available in the cities. This divide reflects a pattern in destination marketing in India observed in previous research.

Research limitations/implications

The exploratory nature of this study calls for more research in the trends and future directions of food tourism and urban marketing in Indian cities. Moreover, this study calls for further research on the perceptions of urban food experience in Indian cities among international and domestic tourists.

Practical implications

A series of practical implications can be drawn. First, urban and national destination marketing organizations need to join efforts in developing urban marketing campaigns that place food as a key element of the urban experience. Second, cities worldwide are rebranding themselves as food destinations and Indian cities should reconsider local and regional culinary traditions as mean to reposition themselves to food travellers’ similar niche segments.

Social implications

The quest for authenticity is central in the expectations of incoming tourists. Moreover, the richness and variety of local and regional food in the cities analysed in this study can enhance urban visitor experience, with obvious economic and socio-cultural benefits for the local businesses and residents.

Originality/value

This study is the first of its kind to provide preliminary evidence on the nexus between food and tourism in Indian cities. Building from the literature, it developed a conceptual framework for the analysis of food tourism and urban branding and shed light on a currently overlooked aspect of incoming tourism to India.

Details

International Journal of Tourism Cities, vol. 6 no. 3
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 12 August 2020

Mohit Dev and Arindam Biswas

The objective of this study is to understand the institutional dynamics of the public transport system in Jaipur. The institutional dynamics of the public transport system…

Abstract

Purpose

The objective of this study is to understand the institutional dynamics of the public transport system in Jaipur. The institutional dynamics of the public transport system includes an understanding of the role of the formal and informal institutions (i.e. the actors) and the relationship between the public bus, external and private city bus operators.

Design/methodology/approach

The research methodology to achieve the objectives of the study included an institutional mapping method to develop an in-depth understanding of the existing institutional framework for the public transport, secondary data and primary survey processed through focused interviews of Jaipur City Transport Services Limited (JCTSL) and the Regional Transport Office (RTO) officials, representatives of the external operator, drivers and conductors’ union and private city bus service operators. The cooperation level between these organizations was measured on a five-point Likert scale.

Findings

The study indicated significant issues: poor cooperation levels between JCTSL and the RTO; the absence of a horizontal relationship between JCTSL and the RTO; conflict of powers, the competition of public and private minibus service; delays in smart city projects; absence of an integrated transport authority.

Originality/value

In the Indian context, this study can help other Indian cities which are facing similar problems due to the fragmented institutional framework for public transport services and financial losses to the public bus operators due to the direct competition from paratransit or private bus services.

Details

Smart and Sustainable Built Environment, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-6099

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Article
Publication date: 1 December 2019

Florian Wiedmann and Smita Khan

This paper explores a new type of housing in India and resulting urban dynamics in Nagpur, a Grade A city in the Indian state of Maharashtra. The accelerating urban growth…

Abstract

This paper explores a new type of housing in India and resulting urban dynamics in Nagpur, a Grade A city in the Indian state of Maharashtra. The accelerating urban growth rate led to a dynamic housing market to accommodate the on-going migration. A new housing typology can be identified as clusters of residential towers, developed as gated communities and marketed as first-class neighbourhoods for emerging higher income groups. This research is a timely effort to address the occurring challenges of future urban patterns produced by this housing typology in India. Various urban qualities are needed to foster sustainable urbanism. Housing patterns have a major impact on how urban environments work efficiently, how they accommodate different user groups and how city images, perceptions and thus lifestyles are affected. The paper investigates these new urban sites in relation to their socio-spatial interactions and the resulting production of urban qualities to foster a new understanding of this particular housing typology and its impact on urbanism in India. Analysing through the lens of three major urban qualities of urban efficiency, diversity and identity the study identifies the complex socio-spatial dynamics fostered by vertical gated communities in Nagpur city. The paper concludes with an outlook on the distinctive roles of architects and urban designers to develop synergies between this urban typology and its surroundings

Details

Open House International, vol. 44 no. 4
Type: Research Article
ISSN: 0168-2601

Keywords

Content available
Article
Publication date: 13 September 2020

Jithendran Kokkranikal, Alastair M. Morrison and Vanessa Gowreesunkar

Abstract

Details

International Journal of Tourism Cities, vol. 6 no. 3
Type: Research Article
ISSN: 2056-5607

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Case study
Publication date: 24 May 2018

Sonia Mehrotra, Uday Salunkhe and Anil Rao Paila

International business and strategy, strategies in emerging markets.

Abstract

Subject area

International business and strategy, strategies in emerging markets.

Study level/applicability

This case can be used in undergraduate, graduate and executive education courses in international business, strategy management and strategies in emerging markets. Further, the case may also be useful to teach sub-topics such as fit between external opportunities and internal strengths (resources and capabilities) and new business model challenges.

Case overview

Robert Bosch Engineering and Business Solutions (hereafter referred as RBEI) had been chosen by the Management of Bosch in India to engage in the Government of India (GoI) Smart City Business Opportunity. Dhiraj Wali, Vice President RBEI and the present head of RBEI Smart City Projects (RBEI/SCP) over the past few years had been prospecting the non-Bosch clients especially the GoI clients for RBEI. He understood the implications of this big-ticket business opportunity for RBEI. At the same time, he was worried about the complications involved in such large projects, how should RBEI position itself to make the most of this significant business opportunity?

Expected learning outcomes

The dynamics and internal challenges of an established captive division of a multinational (i.e. Bosch) venturing into business transactions with non-captive (i.e. non-Bosch) especially government sector clients. The new business opportunities facing a multinational in emerging markets such as India. Understanding the GoI Smart City Mission and its big-ticket business opportunity. To show how the captive units of MNC evolve over the years of operation leveraging, the competencies gained to succeed in the marketplace. The reasons for this range from internal needs to increase the gains from the past investments to exploiting the external business prospects available resulting in both new opportunities for specialization and customers.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Subject code

CSS 5: International Business.

Details

Emerald Emerging Markets Case Studies, vol. 8 no. 2
Type: Case Study
ISSN: 2045-0621

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Article
Publication date: 2 October 2017

Sheshagiri Kulkarni and M. Dhanamjaya

The purpose of this paper is to study globally successful public library systems with reference to their infrastructure, physical space, services, collection, processes…

Abstract

Purpose

The purpose of this paper is to study globally successful public library systems with reference to their infrastructure, physical space, services, collection, processes, finances and best practices and recommend models, structure and minimum standards for smart public libraries of the upcoming 100 smart cities of India.

Design/methodology/approach

An email with 14 questions was sent to 50 public library system across the world. A sample of n = 18 responses were received.

Findings

The finding suggests that all the libraries have a central library and a good network of branch libraries across respective cities with adequate staff and collection to cater to the needs of the public. The size of the central library varied from 8,000 m2 (Cologne Public Library) – 86,000 m2 (Boston public library) and average size of the branch library varied from 200 m2 (Aarhaus) – 1,582 m2 (Barcelona). Monthly average users varied from 96,000 (Moscow) – 1.5 million (Toronto).

Social implications

The Indian public library system remains uneven throughout the country with varying levels of legislation, financing and quality of library services. Even a room with few books is considered as a library. The results of this study will help develop a quality public library system of global standard and ensure that libraries are transformed into knowledge hubs.

Originality/value

This study is a unique exploration in which different types of libraries are defined in terms of physical space, service, staff, collection based on a global model which ensures uniform growth and development of public library systems in upcoming smart cities of India.

Details

Library Hi Tech News, vol. 34 no. 8
Type: Research Article
ISSN: 0741-9058

Keywords

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Article
Publication date: 29 November 2018

Shankar Chakraborty, Rajeev Ranjan and Poulomi Mondal

A road network provides arterial arrangement to facilitate business, transport, social integration and economic progress of any nation. During the last seven decades after…

Abstract

Purpose

A road network provides arterial arrangement to facilitate business, transport, social integration and economic progress of any nation. During the last seven decades after independence, road transport infrastructure in India has expanded manifold, both in terms of spread (total length and density of road) and capacity (number of on-road registered vehicles, and volume of passenger and freight traffic handled). But, with the enrichment of road transport network in India, the number of traffic accidents and total cost for maintaining the road infrastructure also keeps on increasing. It becomes necessary to evaluate state-wise performance of the Indian roads using some mathematical tools. The paper aims to discuss this issue.

Design/methodology/approach

In this paper, using preference ranking organization method for enrichment of evaluations (PROMETHEE) and geometrical analysis for interactive aid (GAIA) approaches, an attempt is made to appraise the state-wise performance of Indian roads based on 12 critically important criteria. A geographic information system method and a hue-saturation-value color coding scheme are also employed to identify the influence of individual criterion on the overall rank of 29 Indian states.

Findings

It is observed that amongst all the considered states, the road conditions in the states of Mizoram and Arunachal Pradesh are really satisfactory, whereas Bihar and Uttar Pradesh are the lagging states requiring governmental intervention and support to enhance their road network infrastructure.

Practical implications

This analysis would help the decision makers to identify the strengths and deficiencies of each Indian state with respect to its road conditions so that proper promotional and growth actions can be implemented.

Originality/value

From the review of the existing literature, it is quite evident that till date, no research work has been conducted in order to evaluate the performance of roads, and their conditions and characteristic features in the Indian context. In this paper, the state-wise performance of the Indian roads is appraised based on several identified parameters using a combined PROMETHEE-GAIA approach.

Details

Benchmarking: An International Journal, vol. 25 no. 9
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 6 April 2012

Vinnie Jauhari

The purpose of the study is to explore the strategic growth challenges for the hospitality industry in the context of India. As the tourism industry is growing, Indian and…

Abstract

Purpose

The purpose of the study is to explore the strategic growth challenges for the hospitality industry in the context of India. As the tourism industry is growing, Indian and global firms face new challenges which need to be addressed.

Design/methodology/approach

The study involved obtaining practitioner insights by conducting an industry round table discussion with senior managers who are in leadership positions with international and national hotel brands. The data so collected were then corroborated by a literature review.

Findings

The major challenges are in the domains of human resources (in terms of skill and knowledge base), land acquisitions, technology deployment as a strategic tool and understanding the dynamics of new generation consumers.

Practical implications

The paper has policy implications for both industry practitioners and government bodies setting up governing mechanisms for this industry segment.

Originality/value

There is very little formally documented research in the domain of hospitality management in an Indian context. This holds significance for other growing economies as well.

Details

Worldwide Hospitality and Tourism Themes, vol. 4 no. 2
Type: Research Article
ISSN: 1755-4217

Keywords

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