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Article
Publication date: 18 May 2015

Rebecca Elvey, Karen Hassell, Penny Lewis, Ellen Schafheutle, Sarah Willis and Stephen Harrison

Research on patient-centred professionalism in pharmacy is scarce compared with other health professions and in particular with pharmacists early in their careers. The…

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1832

Abstract

Purpose

Research on patient-centred professionalism in pharmacy is scarce compared with other health professions and in particular with pharmacists early in their careers. The purpose of this paper is to explore patient-centred professionalism in early career pharmacists and to describe reported behaviours.

Design/methodology/approach

This study explored patient-centred professional values and reported behaviours, taking a qualitative approach. In all, 53 early-career pharmacists, pharmacy tutors and pharmacy support staff, practising in community and hospital pharmacy in England took part; the concept of patient-centred professionalism was explored through focus group interviews and the critical incident technique was used to elicit real-life examples of professionalism in practice.

Findings

Triangulation of the data revealed three constructs of pharmacy patient-centred professionalism: being professionally competent, having ethical values and being a good communicator.

Research limitations/implications

It is not known whether our participants’ perspectives reflect those of all pharmacists in the early stages of their careers. The data provide meaning for the concept of patient-centred professionalism. The work could be extended by developing a framework for wider application. Patient-centred professionalism in pharmacy needs further investigation from the patient perspective.

Practical implications

The findings have implications for pharmacy practice and education, particularly around increased interaction with patients.

Social implications

The data contribute to a topic of importance to patients and in relation to UK health policy, which allocates more directly clinical roles to pharmacists, which go beyond the dispensing and supply of medicines.

Originality/value

The methods included a novel application of the critical incident technique, which generated empirical evidence on a previously under-researched topic.

Details

Journal of Health Organization and Management, vol. 29 no. 3
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 1 September 2001

Carol J. Steiner

Professionalism is a hot topic in journals serving a wide range of disciplines, but few articles critically question the desirability or value of professionalism. This…

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3666

Abstract

Professionalism is a hot topic in journals serving a wide range of disciplines, but few articles critically question the desirability or value of professionalism. This article raises doubts about the desirability and value of professionalism in corporate communication. It uses Heideggerian philosophy and Kuhnian paradigm theory to suggest that professionalism could transform a heterogeneous, flexible, dynamic, communication‐centred occupation into a routine science characterised by paradigmatic protocols and techniques and prescribed values and beliefs. It argues that the uniformity of thought and conformity of behaviour that underpin professionalism can reduce the value of corporate communication to strategic management and undermine the identity of corporate communicators.

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Corporate Communications: An International Journal, vol. 6 no. 3
Type: Research Article
ISSN: 1356-3289

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Article
Publication date: 1 June 2004

Aaron Cohen and Yardena Kol

Two alternative models were proposed to test whether the relationship between dimensions of professionalism (profession as referent, sense of calling, autonomy) and…

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3641

Abstract

Two alternative models were proposed to test whether the relationship between dimensions of professionalism (profession as referent, sense of calling, autonomy) and organizational citizenship behavior (OCB) was direct or mediated by variables representing justice perceptions (distributive justice, interactional justice, and formal procedures). Respondents were 1,035 registered nurses in four public hospitals in northern Israel. Supervisors in each medical unit at the hospitals provided the data on OCB for the employees. Hierarchical regression analysis showed that the data strongly supported the mediated model, namely, the relationship between professionalism and OCB was mediated by variables representing justice in the workplace. The mediated effect was stronger for Jewish nurses than for non‐Jewish nurses and for nurses with an academic education in comparison to nurses with a non‐academic education. Several implications are drawn for the continuing examination of OCB.

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Journal of Managerial Psychology, vol. 19 no. 4
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 8 May 2017

Joshua Steinfeld, Clifford McCue and Eric Prier

The purpose of this empirical study is to identify the job tasks where decisions regarding social responsibility are likely to occur and assess the potential connections…

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3404

Abstract

Purpose

The purpose of this empirical study is to identify the job tasks where decisions regarding social responsibility are likely to occur and assess the potential connections between social responsibility and professionalism.

Design/methodology/approach

A job study conducted by the Universal Public Procurement Certification Council (UPPCC) of 2,593 practitioners is used for data collection. Factor analysis is applied to a set of 75 procurement job tasks to determine the relationship between practitioners’ performance and management of job tasks and social responsibility variables.

Findings

The results suggest that there are specific job tasks performed and managed in both public and private sector procurement that share a unique relationship with social responsibility variables.

Research limitations/implications

The manuscript advances the research on professionalism in procurement and administration through empirically testing job tasks performed and managed by practitioners and identifying relationships between job tasks according to a professional orientation toward social responsibility.

Practical implications

The study shows that specific job tasks are performed and managed in procurement and administration with a social responsibility consideration.

Social implications

The technical nature of job tasks found to be related to social responsibility suggests a paradoxical view of the politics-administration dichotomy, and the notion that neutral tasks of both the public and private sectors are not void of a social function.

Originality/value

One attribute of professionalism in the literature, social responsibility, is operationalized through actual performance and management of job tasks by practitioners.

Details

European Business Review, vol. 29 no. 3
Type: Research Article
ISSN: 0955-534X

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Book part
Publication date: 1 June 2007

Esther Ruiz Ben

In the information and communication technology (ICT) industry, and particularly in the software sector, knowledge change, the development of expertise and the…

Abstract

In the information and communication technology (ICT) industry, and particularly in the software sector, knowledge change, the development of expertise and the construction of professionalism are crucial factors for understanding institutional patterns related to professionalization. This paper draws upon research on professionalization in the ICT industry conducted in Germany to explore how time regimes regarding innovation, qualification requirements, and working time regulations are linked to the structuration of expertise in different organizational settings and correspond to particular and contextual professionalism. Project deadlines play a crucial role in the structuration of expertise as common pattern for IT and telecommunication firms, whereas ongoing education and quality standards integrated into management systems serve to stabilize professionalism in large IT enterprises.

Details

Workplace Temporalities
Type: Book
ISBN: 978-0-7623-1268-9

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Article
Publication date: 1 March 1994

Stuart Shapiro

The professionalization of IT has long been complicated by disagreementover the appropriate model to employ. Physicians, lawyers, scientists,engineers, artisans, and…

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606

Abstract

The professionalization of IT has long been complicated by disagreement over the appropriate model to employ. Physicians, lawyers, scientists, engineers, artisans, and artists have all one been invoked at one time or another by one group or another as guiding examples for the development of an IT profession. Yet none of these has proved fully convincing. Discusses the different kinds of professional practice which have been likened to IT, considers why it has proved so difficult to settle on a single one, and suggests an alternative way of conceptualizing IT practice.

Details

Information Technology & People, vol. 7 no. 1
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 8 November 2017

Declan Brady

This paper aims to describe a perspective from the Council of European Professional Informatics Societies (CEPIS) on the role of ethics in IT professionalism, and what…

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360

Abstract

Purpose

This paper aims to describe a perspective from the Council of European Professional Informatics Societies (CEPIS) on the role of ethics in IT professionalism, and what that means in a practical sense for IT practitioners.

Design/methodology/approach

The paper develops ideas generated in a series of micro-conferences hosted by CEPIS on the topic of ethics, in the context of establishing a professional ethics framework as part of CEPIS’ work in support of IT professionalism.

Findings

Professional ethics is the weakest of the four professional pillars, and development of supports and resources is required. CEPIS is taking action in this areas.

Practical implications

Without a framework, and without IT Practitioners themselves taking a coordinated action, there risks a fragmentation of responses to ethical questions.

Originality/value

This paper describes the view of the CEPIS on the need for, and role of, professional ethics, and how that might be supported.

Details

Journal of Information, Communication and Ethics in Society, vol. 15 no. 4
Type: Research Article
ISSN: 1477-996X

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Article
Publication date: 1 September 2021

Ruihe Yan, Kem Zikun Zhang and Xiang Gong

Listing popularity indicates the public’s interest in a listing on peer-to-peer (P2P) accommodation platforms. Although listing popularity is crucial to the survival and…

Abstract

Purpose

Listing popularity indicates the public’s interest in a listing on peer-to-peer (P2P) accommodation platforms. Although listing popularity is crucial to the survival and development of the P2P accommodation platform, this issue has received limited attention in the tourism management discipline. Drawing upon the heuristic-systematic model and uncertainty reduction theory, this study aims to examine the impacts of host and property attributes on listing popularity.

Design/methodology/approach

The model was empirically validated using a data set of 6,828 listings on a popular P2P accommodation platform called Airbnb. This study chooses a hierarchical regression analysis to perform the model validation.

Findings

The findings reveal that host self-disclosure, host reputation and host identity verification are key host attributes in promoting listing popularity. Meanwhile, property visual description, property photo verification and property visual appeal are important property attributes in facilitating listing popularity.

Research limitations/implications

The study adds useful insights on understanding on determinants of listing popularity. Future researchers are recommended to empirically verify the underlying psychological mechanism by which host attributes and property attributes influence listing popularity.

Practical implications

The P2P accommodation platform should promote the listing popularity by taking advantage of the host attributes and providing property attributes.

Originality/value

First, to the best of the authors’ knowledge, this study is one of the few studies to explore the formation of the listing popularity. Second, this study examines how the host and property attributes promote the listing popularity through the heuristic and systematic information processing modes.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 12
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 6 July 2012

David William Stoten

This paper aims to focus on the changing nature of quality assurance systems within the sixth form college sector.

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1167

Abstract

Purpose

This paper aims to focus on the changing nature of quality assurance systems within the sixth form college sector.

Design/methodology/approach

Ten sixth form colleges were surveyed across England and staff from varying levels within college hierarchies questioned about how quality assurance systems were implemented. Research involved interviews and questionnaires to staff, as well as documentary research.

Findings

The main finding was that there is no single model of quality management system within the sixth form colleges sector and that the clearest differences in practice are between the colleges in the north and south of England which may suggest different organisational cultures in play.

Research limitations/implications

This paper was limited by the relatively small sample size – ten from 94 sixth form colleges. However, it does provide a foundation for further research and a basis upon which to debate whether the sixth form college sector should aim for a standardised model of quality assurance.

Originality/value

Insufficient research is undertaken into the work of sixth form colleges compared to the school and general further education sectors. This paper provides an insight into an under‐researched area.

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Article
Publication date: 1 March 1989

Frank Price

Possible responses to a changing world are looked at in terms of anamusing case study and analysed from the viewpoints first of totalquality management (statistical…

Abstract

Possible responses to a changing world are looked at in terms of an amusing case study and analysed from the viewpoints first of total quality management (statistical process control, variables and attributes analyses, very important people) and then of marketing strategy (quality as competitive edge, the supply chain concept).

Details

Management Decision, vol. 27 no. 3
Type: Research Article
ISSN: 0025-1747

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