Search results

1 – 10 of 12
To view the access options for this content please click here
Article
Publication date: 1 September 2001

Carol J. Steiner

Professionalism is a hot topic in journals serving a wide range of disciplines, but few articles critically question the desirability or value of professionalism. This…

Abstract

Professionalism is a hot topic in journals serving a wide range of disciplines, but few articles critically question the desirability or value of professionalism. This article raises doubts about the desirability and value of professionalism in corporate communication. It uses Heideggerian philosophy and Kuhnian paradigm theory to suggest that professionalism could transform a heterogeneous, flexible, dynamic, communication‐centred occupation into a routine science characterised by paradigmatic protocols and techniques and prescribed values and beliefs. It argues that the uniformity of thought and conformity of behaviour that underpin professionalism can reduce the value of corporate communication to strategic management and undermine the identity of corporate communicators.

Details

Corporate Communications: An International Journal, vol. 6 no. 3
Type: Research Article
ISSN: 1356-3289

Keywords

To view the access options for this content please click here
Book part
Publication date: 23 October 2001

Moses L. Pava

Abstract

Details

The Next Phase of Business Ethics: Integrating Psychology and Ethics
Type: Book
ISBN: 978-0-76230-809-5

To view the access options for this content please click here
Article
Publication date: 1 June 1991

Mark Brown

Being both in the academic and management consultancy worlds, onecan be haunted by questions about the validity and integrity of what issometimes done in the name of…

Abstract

Being both in the academic and management consultancy worlds, one can be haunted by questions about the validity and integrity of what is sometimes done in the name of “stimulating creativity and innovation”. Here are expressed some private, even perhaps “darker” thoughts, doubts and concerns – not necessarily with a view to providing answers – but by way of increasing one′s own and, perhaps, others′ awareness of these issues.

Details

Leadership & Organization Development Journal, vol. 12 no. 6
Type: Research Article
ISSN: 0143-7739

Keywords

To view the access options for this content please click here
Article
Publication date: 1 March 1989

Christopher C. Potter

Although the term organisational culture is now widely used, thereis little agreement as to its definition. This can lead to verysuperficial analysis. Unfortunately…

Abstract

Although the term organisational culture is now widely used, there is little agreement as to its definition. This can lead to very superficial analysis. Unfortunately, although culture is a key concept in anthropology, its use in the anthropological literature is equally confused. A way forward is offered by considering the cultural approach as a way of approaching organisational data. Advantages of a culturally sensitive approach by consultants and managers involved in organisational change and problem solving are described. These include an holistic approach to data, ensuring a broad frame of reference, and a recognition that there will be a variety of competing world views significant both to our understanding of what is going on and to implementing proposals. In particular, a distinction is made between “emic” and “etic” explanations, and its importance to successful implementation of change is described. Finally, the issues of organisational pluralism and subcultures are considered.

Details

Leadership & Organization Development Journal, vol. 10 no. 3
Type: Research Article
ISSN: 0143-7739

Keywords

To view the access options for this content please click here
Article
Publication date: 1 June 1989

Siegfried G. Karsten

To what extent Mikhail Gorbachev′s Glasnost and Perestroika anticipate the paradigm of a socialist market economy,is investigated. Gorbachev, like China′s Deng Xiaoping…

Abstract

To what extent Mikhail Gorbachev′s Glasnost and Perestroika anticipate the paradigm of a socialist market economy, is investigated. Gorbachev, like China′s Deng Xiaoping, realises that socio‐economic theories which abstract themselves from the observations and needs of daily life have little relevance. That is, a meaningful paradigm has to pay attention to society′s values, especially to the interrelationship of personal initiative, morality, law, government and public policy. Hence, Gorbachev advocates the establishment of more favourable socio‐economic conditions to lay the foundation for a “functional socialist social market economy”, however defined, in the Soviet Union.

Details

International Journal of Social Economics, vol. 16 no. 6
Type: Research Article
ISSN: 0306-8293

Keywords

To view the access options for this content please click here
Article
Publication date: 3 April 2017

Evgenia Vassilakaki and Valentini Moniarou-Papaconstantinou

This paper aims to identify through a systematic review the roles that archivists adopt in a changing archival landscape and to illustrate any similarities between the…

Abstract

Purpose

This paper aims to identify through a systematic review the roles that archivists adopt in a changing archival landscape and to illustrate any similarities between the roles of archivist and librarians.

Design/methodology/approach

The systematic literature review approach was adopted for the purposes of this research. Specifically, peer-reviewed literature published in English between 2000 and 2015 was considered. The relevant papers were retrieved based on specific search terms run on related databases.

Findings

The analysis showed that the traditional roles of record-keeper and collection manager were still relevant, whereas new ones, namely, digital archivist, archivist as educator and dual archivist/librarian, started to prevail. The technological developments as well as the social and educational changes seemed to have affected the emergence of these new roles, whereas the need for collaboration and communication among archivists, librarians and researchers was evident in many roles, namely, archivist as educator, dual archivist/librarian and archivist as researcher.

Originality/value

This literature review explored the different roles that archivists adopt within their work context and not the archivists’ skills, duties and responsibilities.

Details

Library Review, vol. 66 no. 3
Type: Research Article
ISSN: 0024-2535

Keywords

To view the access options for this content please click here
Article
Publication date: 27 February 2007

Tim Jones and Shirley F. Taylor

The majority of research in marketing now represents loyalty as a multi‐dimensional construct; however, agreement on whether it has two or three dimensions is lacking, and…

Abstract

Purpose

The majority of research in marketing now represents loyalty as a multi‐dimensional construct; however, agreement on whether it has two or three dimensions is lacking, and measurement of these dimensions has been inconsistent. The purpose of this paper is to utilize theory from the psychology literature on interpersonal relationships to provide theoretical guidance for examining the nature of service loyalty and to uncover its dimensionality.

Design/methodology/approach

This paper argues for and tests, using survey data from over 300 service customers, a multi‐dimensional conceptualization of loyalty based on theory from the interpersonal psychology literature.

Findings

The findings of this research highlight that service loyalty is similar to loyalty in interpersonal relationships, providing further evidence for the notion that service provider‐consumer relationships can approximate friendships or even romantic partnerships in terms of loyalty‐like responses. It also suggests that to identify truly loyal customers firms should, at the very least, measure loyalty‐related outcomes from both dimensions.

Research limitations/implications

The study was limited to consumer‐based services.

Originality/value

This paper identifies several manifestations of loyalty such as altruism, identification, advocacy, willingness to pay more, and strength of preference that are all‐too‐often ignored in commonly used marketing metrics. Viewing service loyalty in the same manner as pro‐relationship behaviors that develop in friendships and romantic relationships shows promise for the understanding of service loyalty.

Details

Journal of Services Marketing, vol. 21 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

To view the access options for this content please click here
Article
Publication date: 22 June 2010

Kelly A. McGuire, Sheryl E. Kimes, Michael Lynn, Madeline E. Pullman and Russell C. Lloyd

The purpose of this paper is to propose and test a model which defines the psychological processes that mediate the relationship between perceived wait duration (PWD) and…

Abstract

Purpose

The purpose of this paper is to propose and test a model which defines the psychological processes that mediate the relationship between perceived wait duration (PWD) and satisfaction. This model will provide a framework for evaluating the impact of situational and environmental variables in the servicescape on customer reaction to the wait experience.

Design/methodology/approach

The approach included one field study and two laboratory experiments in which subjects participated in a service with a pre‐process wait and evaluated their experience on a survey.

Findings

Perceived wasted time, perceived control, perceived boredom, and perceived neglect mediated the relationship between PWD and wait experience evaluation. When tested using filled versus unfilled wait time as the situational variable, the model showed that having something to do during the wait decreased perceived boredom, resulting in a more positive wait experience.

Research limitations/implications

The services used in this paper were functional (as opposed to hedonistic) in nature and wait durations were a maximum of ten minutes.

Originality/value

The framework established in this paper can be used to evaluate customer reaction to the elements of the waiting environment design, which will help managers design waiting environments that maximize customer satisfaction, and help researchers to understand changes in the relationship between PWD and satisfaction under different environmental conditions.

Details

Journal of Service Management, vol. 21 no. 3
Type: Research Article
ISSN: 1757-5818

Keywords

To view the access options for this content please click here
Article
Publication date: 23 February 2010

Tim Jones, Gavin L. Fox, Shirley F. Taylor and Leandre R. Fabrigar

This paper aims to examine the role of three forms of customer commitment (normative, affective, and continuance) on a variety of loyalty‐related customer responses.

Abstract

Purpose

This paper aims to examine the role of three forms of customer commitment (normative, affective, and continuance) on a variety of loyalty‐related customer responses.

Design/methodology/approach

Data were collected from two distinct sampling frames, which yielded a combined metrically invariant sample of 348 consumers. A three‐dimensional conceptualization of commitment is used to analyze impacts on one focal (i.e. repurchase intentions) and two discretionary customer responses.

Findings

Results of structural equation modeling analyses indicate that affective commitment is the primary driver of the customer responses and mediates the effects of normative and continuance commitments. These effects are contingent upon the type of service.

Research limitation/implications

This research emphasizes the primacy of affective commitment in predicting loyalty‐like customer responses.

Practical implications

Managers need to focus primarily on generating affective commitment, but be mindful that normative and continuance commitment also play a role in generating desirable consumer responses.

Originality/value

The paper builds on and overcomes several deficiencies in prior commitment research. A more accurate and useful representation of affective, normative, and continuance commitment roles in generating focal and discretionary behaviors is provided.

Details

Journal of Services Marketing, vol. 24 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

To view the access options for this content please click here
Article
Publication date: 2 August 2013

Wen Gong, Rodney L. Stump and Lynda M. Maddox

The purpose of this paper is to develop an understanding of the factors influencing Chinese consumers to shop online by exploring the effects of user demographic…

Abstract

Purpose

The purpose of this paper is to develop an understanding of the factors influencing Chinese consumers to shop online by exploring the effects of user demographic characteristics and media characteristics on shopping intention.

Design/methodology/approach

A nationwide online survey of 503 Chinese consumers was carried out to test the proposed conceptual model of online shopping intention using hierarchical regression. The results support most of the proposed hypotheses.

Findings

Chinese consumers' age, income, education and marital status, and their perceived usefulness are significant predictors of online shopping intention.

Research limitations/implications

Future research should use actual online purchases as the dependent variable and explore the effects of product characteristics, merchants and intermediate characteristics, as well as environmental influences in online shopping behavior.

Practical implications

Consideration of individual differences in explaining Chinese consumers' online buying intention could provide a better understanding of users' adoption of the internet as a shopping and transaction channel, as well as enhance an e‐tailer's market targeting and segmentation effectiveness. E‐marketers should incorporate features that can enhance online shopping efficiency.

Originality/value

Given the tremendous growth of B2C e‐commerce in China, there is a critical need for understanding what drives Chinese consumers to shop online. As one of the few large‐scale empirical studies on Chinese consumers' online shopping behavior, these results will enable e‐marketers to better design their e‐marketing strategies that cater to Chinese consumers' changing needs and lifestyles and improve their online shopping experiences and satisfaction.

Details

Journal of Asia Business Studies, vol. 7 no. 3
Type: Research Article
ISSN: 1558-7894

Keywords

1 – 10 of 12