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Article
Publication date: 16 November 2022

Dirk vom Lehn, Peter M. Allen, Helena Webb, Bruce J.W. Evans, Michael Bowen and Holly Dobrzycki

This paper discusses a collaboration between sociologists and optometrists that involved, first, an investigation of communication and interaction in eye examinations and, second…

Abstract

Purpose

This paper discusses a collaboration between sociologists and optometrists that involved, first, an investigation of communication and interaction in eye examinations and, second, a transformation of the findings into assessable impact. The purpose of this paper is to demonstrate how from the start of this project close cooperation between academics and practitioners has paved the way for the generation of academic contributions and impact on the teaching and training of optometrists. The authors also briefly discuss how their cooperation has continued since the original research and impact projects to address further issues of relevance to both academics and practicing optometrists.

Design/methodology/approach

This research project was developed to maximise the impact of the research by creating a cooperative relationship between social scientists and optometrists. As the research produced its first findings, the team began to create teaching and training material to help optometrists improve their communication skills. The research project was followed by an college of optometrists ESRC (College of Optometrists co-funded) funded Knowledge Exchange project (KEP) that involved members of the research team, the College of Optometrists (CoO) and practicing optometrists. Together, the authors discussed the research finding and how they could be turned into practical impact, such as educational material, of use for optometrists and those teaching and training optometrists.

Research limitations/implications

The focus of our research has been on the opening of eye examination and on the production of a small number of tests conducted to assess patients’ vision. Future research will include a broader variety of tests and particularly explore the closing of eye examinations as here optometrists who are primarily concerned with clinical questions begin to hand over patients to the commercial arm of the practice. Findings from the extension of the collaboration of social scientists and academics will lead to the advancement of teaching and training material published in professional magazines and offered online to the members of the CoO.

Practical implications

The assessable impact developed from the research findings includes articles and assessments published in professional magazines, workshops delivered at optometry conferences, courses on communication in eye examinations taught at university and an online course for members of the CoO. These activities allow practicing optometrists to collect professional development points (CPD) required to continue practicing as optometrists. Based on the KEP, the authors continued to produce CPD material and together with the CoO developed a credit-bearing online course for the College’s members that within the first year had an enrolment of almost 600 optometrists nine months after its publication.

Social implications

The research and impact case have been used to develop teaching and training material that practicing optometrists use to improve their communication and interaction with patients. Thus, the cooperation between social scientists and optometrists has been effective in contributing to the improvement of a critical health service. Moreover, the project has demonstrated how the close cooperation between social scientists and practitioners in the development and undertaking of a research project can be a powerful way to ensure the practical and social impact of research.

Originality/value

The originality of this paper is grounded in the close cooperation between social scientists and practicing optometrists already at inception of the research project. This cooperation underpins the generation of contributions to academic discourse in the social sciences, such as discussions on interaction in health services, and of practical and social implications. The authors have experienced the cooperation between social scientists and (practicing) optometrists not only as beneficial to the development of assessable impact but also as a project utterly enjoyable and rewarding to all members of the team.

Details

European Journal of Marketing, vol. 56 no. 9
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 9 April 2019

Helena Webb, Menisha Patel, Michael Rovatsos, Alan Davoust, Sofia Ceppi, Ansgar Koene, Liz Dowthwaite, Virginia Portillo, Marina Jirotka and Monica Cano

The purpose of this paper is to report on empirical work conducted to open up algorithmic interpretability and transparency. In recent years, significant concerns have arisen…

Abstract

Purpose

The purpose of this paper is to report on empirical work conducted to open up algorithmic interpretability and transparency. In recent years, significant concerns have arisen regarding the increasing pervasiveness of algorithms and the impact of automated decision-making in our lives. Particularly problematic is the lack of transparency surrounding the development of these algorithmic systems and their use. It is often suggested that to make algorithms more fair, they should be made more transparent, but exactly how this can be achieved remains unclear.

Design/methodology/approach

An empirical study was conducted to begin unpacking issues around algorithmic interpretability and transparency. The study involved discussion-based experiments centred around a limited resource allocation scenario which required participants to select their most and least preferred algorithms in a particular context. In addition to collecting quantitative data about preferences, qualitative data captured participants’ expressed reasoning behind their selections.

Findings

Even when provided with the same information about the scenario, participants made different algorithm preference selections and rationalised their selections differently. The study results revealed diversity in participant responses but consistency in the emphasis they placed on normative concerns and the importance of context when accounting for their selections. The issues raised by participants as important to their selections resonate closely with values that have come to the fore in current debates over algorithm prevalence.

Originality/value

This work developed a novel empirical approach that demonstrates the value in pursuing algorithmic interpretability and transparency while also highlighting the complexities surrounding their accomplishment.

Details

Journal of Information, Communication and Ethics in Society, vol. 17 no. 2
Type: Research Article
ISSN: 1477-996X

Keywords

Content available
Book part
Publication date: 23 August 2022

Alison Pilnick

Abstract

Details

Reconsidering Patient Centred Care
Type: Book
ISBN: 978-1-80071-744-2

Content available
Article
Publication date: 4 September 2019

Marty J. Wolf, Alexis M. Elder and Gosia Plotka

407

Abstract

Details

Journal of Information, Communication and Ethics in Society, vol. 17 no. 2
Type: Research Article
ISSN: 1477-996X

Article
Publication date: 19 January 2010

Helena Alves and Mário Raposo

The purpose of this paper is to analyse the influence of image on student satisfaction and loyalty.

6250

Abstract

Purpose

The purpose of this paper is to analyse the influence of image on student satisfaction and loyalty.

Design/methodology/approach

In order to accomplish the objectives proposed, a model reflecting the influence of image on student satisfaction and loyalty is applied. The model is tested through use of structural equations and the final sample is of 2,687 students.

Findings

The model shows that image is the construct that most influences student satisfaction. The influence of image is also relevant on student loyalty.

Research limitations/implications

In this paper, the constructs of image resulted in a reliability level of 0.846; future research is needed in order to find more reliable image measurement indicators.

Practical implications

If higher education institutions have to compete through image, the first step to take is to measure the university image held by its students. It is proven by this paper that the construct which most influences student satisfaction in higher education is the image construct, with a total effect of 0.86. Thus, if the institutional image rises or falls by a unit in terms of valorisation, satisfaction increases or diminishes by a proportion of 0.86 and loyalty by a proportion of 0.73.

Originality/value

Several studies have shown that, in general, corporate image is important to attract and retain customers. This paper depicts the specific influences of image specifically on student satisfaction and student loyalty and also the respective level of influence.

Details

International Journal of Educational Management, vol. 24 no. 1
Type: Research Article
ISSN: 0951-354X

Keywords

Article
Publication date: 2 August 2018

Carla Marques, Carmem Leal, João Ferreira and Vanessa Ratten

The present study aims to identify women microentrepreneurs’ motivations that may influence the legalisation of their businesses and their capacity to reconcile the demands of…

Abstract

Purpose

The present study aims to identify women microentrepreneurs’ motivations that may influence the legalisation of their businesses and their capacity to reconcile the demands of family and work in a developing country (i.e. Brazil).

Design/methodology/approach

Semi-structured interviews were used to gather data on women’s microentrepreneurial initiatives in three northern Brazil cities: Salvador da Bahia (Bahia), Fortaleza (Cear) and Belm (Par). Qualitative content analysis was used to analyse textual data from the 30 interviews. The content was standardised and subsequently analysed using NVivo and IBM’s Many Eyes data visualisation software.

Findings

The results suggest that these women opt for legalised individual entrepreneurship to access the benefits of formalising their businesses and to search for mechanisms that encourage a work–family balance. However, in the more rural city studied, women show greater resistance to, and more distrust of, the benefits of legalising their business, as opposed to women from the two more urban cities.

Practical implications

The results contribute to a better understanding of women’s motivations to legalise their microbusiness. In Brazil, the writing and passing of a law geared towards this type of entrepreneur (e.g. individual microentrepreneurs) has had a quite positive effect on the legalisation of businesses, in particular for women. However, this law has had a more positive effect in urban areas, which suggests that further dissemination is needed of the benefits of formalising microbusinesses in rural areas.

Originality/value

This study contributes to research that seeks to understand better entrepreneurial preferences (i.e. formal vs informal) and the role played by gender and legal, financial and family contexts.

Details

Journal of Enterprising Communities: People and Places in the Global Economy, vol. 14 no. 5
Type: Research Article
ISSN: 1750-6204

Keywords

Book part
Publication date: 19 July 2022

Joshua Beneite-Martí

West Papua is a non-self-governing territory without much prominence in international debates. While offering an overview of the province’s political, social and environmental

Abstract

West Papua is a non-self-governing territory without much prominence in international debates. While offering an overview of the province’s political, social and environmental troubles, this chapter chiefly focuses on concrete issues in the field of education (such as its literacy and early school drop-out rates, inequality in opportunities and access to education, poor infrastructure or the low quality of teaching) through analysis of the educational resources that Indonesia, as administrator of the region, offers to West Papuans. In general, the control that Indonesia exerts over West Papua could be said to rely on the use of violence, repression, expropriation, depopulation, and even indiscriminate killings. Therefore, the chapter also encourages debate on the geopolitical status of West Papua by placing it within the framework of postcolonial studies and suggesting that the notions of necropolitics and necroeducation should be taken as a complementary perspective from which to approach its situation in the study of comparative and international education.

Details

Annual Review of Comparative and International Education 2021
Type: Book
ISBN: 978-1-80262-522-6

Keywords

Article
Publication date: 1 January 1940

WE wish for our readers a Good New Year. Whether it would be appropriate to wish readers a Happy New Year at this stage will depend upon many factors. Even before these words…

Abstract

WE wish for our readers a Good New Year. Whether it would be appropriate to wish readers a Happy New Year at this stage will depend upon many factors. Even before these words appear in type we may be involved in the more intense struggle for the very existence of our country which everyone seems to think must come sooner or later. The ultimate outcome of that we do not doubt, but while it continues we shall need all the strength, spiritual, mental and physical, that we possess. Nevertheless, it will be a good new year if we remain sensitive to all the needs and opportunities that surround us.

Details

New Library World, vol. 42 no. 6
Type: Research Article
ISSN: 0307-4803

Content available
Book part
Publication date: 25 March 2024

Sophia Beckett Velez

Abstract

Details

Compliance and Financial Crime Risk in Banks
Type: Book
ISBN: 978-1-83549-042-6

Book part
Publication date: 14 April 2016

Valmaine Toki

Indigenous peoples are often alienated from their lands and culture. This has arguably resulted in Indigenous peoples figuring disproportionately in the social and economic…

Abstract

Indigenous peoples are often alienated from their lands and culture. This has arguably resulted in Indigenous peoples figuring disproportionately in the social and economic statistics. The right of self-determination is often touted as a panacea to these statistics. The focus of this paper is to rethink the notion of self-determination and examine whether the process afforded by the United Nations Decolonization Committee can assist or whether the sway of State politics and State power impedes this right for Indigenous peoples.

Details

Studies in Law, Politics, and Society
Type: Book
ISBN: 978-1-78635-076-3

Keywords

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