Search results

This article reports the outcomes of a study on communication support, commissioned to develop a borough‐wide strategy in 2003 by the London Borough of Tower Hamlets.The research stems from a recognition of communication as a key to successful delivery of public services and enhancement of a multicultural community.The focus is on ‘communication’ (rather than ‘language’), since it captures issues beyond the exchange of information through words: interpersonal interactions and relationships, techniques and modes of organising information exchange. Language is a key component within the broad ambit of communication mechanism and skills. Hence interpretation and translation are perceived as models of communications support alongside advocacy, integrated team, multilingual professional team, family/friends and minors, supported language, symbols and signs, and Plain English.While engaging in the debate and highlighting some of the broader issues concerning communication support services, the focus is on the following main issues:• policy frameworks and guiding principles in communication support• methods and techniques for needs assessment, monitoring and evaluation of communication support• communication support provision in Tower Hamlets including quantifying need, actual state of provision and users' perceptions.Probably among the first of its kind, the strategy draws on existing knowledge and good practice to develop a common framework for public services in Tower Hamlets. It is believed that it will serve a pioneering role in co‐ordinated existing and developing coherent approaches to communication support.

Drawing on Shakespeare, and in particular Hamlet's psychological crisis, this paper examines the relationship between emotions and meaning, a key theme in artistic work since Aristotle but, it is argued, largely ignored in psychology and the social sciences. Now, however, against a background of international terrorism, lessons are being learned from literature's insights.

Hamlet, Shakespeare's Everyman, is used to describe how paying heed to disturbing emotions can be used as a starting point for ‘healing the soul’. With reference to the events of September 11 2001, the author explores how quick‐fix reactions are likely to bring only short‐term solutions, whereas resolving difficult problems requires a ‘blessed feeling of connectedness’ with deeper feelings.

The purpose of this paper is to illustrate how local drug services use their senior staff to respond to emerging ethnic groups presenting to treatment using flexible thinking and innovative processes.

The methodology was a case study design that used a semi-structured questionnaire that looked at two drug services and their staff’s influence on service delivery in different boroughs of east London.

The research found very innovative findings from the two boroughs. The boroughs had different racial mixes and therefore differing populations presenting to their local drug services. However, they used flexible approaches to structure their services to engage with emerging ethnic minority populations in drug treatment. From the findings, these different approaches and structures of providing drug treatment were very important. Approaches, for example, of clinical staff offering a “rapid assessment” are particularly important in engaging and retaining ethnic minority populations. Also, using flexible thinking within the staff team enables drug services to adapt treatments to be flexible in responding to emerging ethnic populations.

This paper shows that thinking in designing approaches to drug treatment shows that ethnic minority populations can be successfully engaged in drug treatment. This has implications for drug treatment nationally and across Europe where there are “emerging” ethnic populations presenting for drug treatment.

This paper shows that drug services can adapt and change to their different ethnic minority populations if they can able to be flexible in their clinical approach to service provision.

This article describes the partnership between Hamlet Trust and Romanian mental health NGOs to develop local marketing strategies. All the NGOs are seeking to create employment opportunities for their members whilst raising sustainable independent revenue to fund their activities. The article explores some of the lessons learnt over the last year and identifies some pointers for the future.

The purpose of this paper is to provide a platform for young British Muslims in Tower Hamlets to share their perspectives on British values and identity, in light of the increased pressure schools are facing to actively promote “British values”.

Three focus groups were convened of 16-18 year olds, two all-male (one with five and one with six participants) and one all-female (five participants). Discussions were audio recorded with the data subjected to a form of thematic analysis that divided the raw data into three different categories: individual, group and group interaction data.

All but one of the participants defined themselves as British, largely due to a strong connection with British values. A minority felt this understanding was reflected back to them by society. However, the majority felt that, as ethnically Bengali and as Muslims, the opposite was the case. By judging the strength of an individual’s Britishness against the strength of their adherence to British values the government’s British values agenda is only serving to reinforce the isolation of those that feel excluded.

While the identities of young people, British people, and Muslims have been widely explored, there is little research that looks at the intersection of all three.

There is limited research examining community-based youth empowerment that addresses smoking prevention in the rural Indonesian context. This paper describes participatory action research (PAR) applied to develop a framework for empowering youth aged 17–25 years toward smoking prevention. This research conducted in the Indonesian rural community setting was divided into four stages: diagnosing, planning action, taking action and evaluating action.

PAR was chosen as the approach to developing a framework for youth empowerment in smoking prevention programs. In this study, the PAR cycle started with a prestep stage through interviews with village heads, community leaders, youth organization organizers, observations of target resources and observations of participation in youth activities as well as forming teamwork with target participants. The diagnosis stage consists of three activities, that is, focus group discussions with youth groups of male and female, youth assessment of empowerment domains through the Participatory Rural Appraisal (PRA) with the Empowerment Assessment Rating Scale (EARS) and measuring individual and group involvement levels related to the smoking behavior prevention program by questionnaire. The EARS assessment results were presented in the action planning stage, followed by a discussion on youth empowerment plans and strategies. In the action stage, activities and programs are planned according to the planning discussion, that is: training in healthy life skills (outbound and training) and initiating youth health programs without smoking called “Remaja Berdaya Sehat Tanpa Rokok” (Empowered Youth Healthy Without Smoking) or the JayaStar Program. After these community participation activities, the evaluating action stage will assess the empowerment domain in the youth groups, conduct focus group discussions with parents, evaluate the impact of empowerment on individual and group changes with a questionnaire and facilitate self-reflection by the youth community called Madiska.

This protocol describes a doctoral research project on developing a youth empowerment framework in smoking prevention programs through PAR. The intended study will provide valuable information on the planning, implementation and evaluation of youth empowerment in the prevention of smoking behavior.

This research project is expected to contribute to the literature relating to PAR for rural settings and the use of empowerment strategies to prevent youth smoking behavior. The results can be replicated in the same settings, but the process of empowerment must still be adapted to the characteristics and local wisdom of the community.

This paper describes the planning and implementation program of Remaja Berdaya Sehat Tanpa Rokok (JayaStar) or Empower Youth Healthy without Smoking (EYHWS). This is a pilot tobacco control program for smoking behavior with a community-based participatory research (CBPR) approach in a rural area of Indonesia.

This research used the participatory rural appraisal (PRA) method. The paper would describe three stages of the JayaStar program that started from diagnosis, planning action and taking action. Participants in this research were all youths aged 17–25 years including as many as 33 people. The key informants were the village head, the hamlet head, the hamlet head’s wife, the youth leader, health promotion officers at the Pleret Health Center and the Health Promotion Section of the Bantul Health Office.

The determinants of the youth empowerment process are divided into (1) predisposing factors, (2) group structure and (3) group climate. It has an important role in the success of the youth empowerment process in smoking behavior control. The implementation of the JayaStar program consisted of (1) outbound, and training with the theme of increasing self-potential; (2) training on the impact of cigarettes/vapors on the health of youths; (3) discussion and practice of making health campaign videos; (4) parenting program with the theme of the important role of parents in creating a healthy and superior young generation; (5) declaration and inauguration of JayaStar volunteers.

This research is an example of a successful community-based youth project that resulted in a demonstrable positive outcome. It demonstrates the importance of good relations between stakeholders. The JayaStar movement could be a potential model for youth empowerment projects to control smoking behavior among future generations in Indonesia.

Reporting on ongoing research within a major life insurance company, the difficulties in managing a salesforce are examined. Contradictions and strains created by the mode of management, particularly affecting the salesforce and customers, are explored. It is argued that a “professionalisation of selling”, brought about by a combination of strategic human resource management and government legislation (in the form of the Financial Services Act) will considerably improve the conduct and quality of selling in the future.

The Bangladeshi Migrants Pilot Study establishes the feasibility of applying the methods used in studying the informal support networks of older people in the majority population of Britain, specifically the Wenger support networks typology, to the elders of an immigrant group, and to elders who have remained in the region of origin. The sample consists of Bangladeshis aged 55+ in Tower Hamlets, London, United Kingdom (N=98), and Sylhet in Bangladesh (N=51) (see Table 1). The paper provides an ethnohistory of Bangladeshi immigration to the United Kingdom, a comparison of the support networks of Bangladeshis living in Sylhet and Tower Hamlets, and a comparison of support networks of Bangladeshis with rural and urban dwellers in the United Kingdom. The Practitioners Assessment of Network Typology (PANT) algorithm produces support network types in 99% of cases and demonstrates that the instrument is applicable in different cultures. Results show little difference between the support networks of Bangladeshis in Sylhet compared with London. There are significant differences between support networks of the Bangladeshi samples and the rural and urban United Kingdom samples.