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In this special market analysis report, we take a look at the burgeoning home freezer business — an estimated 11 per cent home ownership by the end of this year. This has stimulated the development of home freezer centres, selling frozen food in excess of £20 million. Multiples and supermarkets, as one might expect, are reacting promptly. The trend towards less frequent shopping plus likely development of off‐centre superstores, argues favourably for the long‐term prospects.

The publication of the British Standards Institute (BSI) Code of Practice for Legal Admissibility of Information Stored on Electronic Document Management Systems — PD 0008 has focused attention on how the courts may react when confronted with documents generated from document imaging systems. To judge by the large attendance at the recent series of conferences to discuss the Code of Practice, this is an area of increasing interest.

Interchange of text and hypertext between various systems is vital in order to reuse text and hypertext, but the task of generating translators between different representations is often complex and tedious. The Integrated Chameleon Architecture (ICA) is a public domain toolset for generating translators. However, ica can only handle context‐free grammars while the grammar of hypertext is not context‐free. This paper presents an extended ICA (E‐ICA) which is based on ICA with extra pre‐ and post‐processors to handle the context‐sensitive and implicit information of hypertext. A system called SGML‐MUCH has been developed using E‐ICA. The development and use of the SGML‐MUCH system is presented as a case study with converters for the hypertext systems MUCH, Guide, Hyperties, and Toolbook described in detail.

This paper examines the role of regulators and ombudsmen in dealing with complaints in the light of the requirement of Britain's ‘Citizen's Charter’. It considers in particular the arrangements for ensuring that potential complainants know of the systems available and the way to put them into operation. Both public and private sector ombudsmen are reviewed and comparison is made with systems overseas. It is argued that in the light of those comparisons the British complaints industry could go much further to reach out to citizens and customers seeking redress.

The purpose of this study is to discuss how ethnicity and gender influence high-tech entrepreneurship in the Cambridge cluster emphasizing homophily and how and why bridging and bonding ties are created in moving individuals from the periphery to cross the threshold into acceptance.

The authors present findings on the micro-dynamics of ethnicity and gender in high-tech entrepreneurship underpinned by homophily. The authors discuss how ethnicity and gender influence who enters and stays in high-tech entrepreneurship university spinouts. Through an entrepreneurial narrative qualitative approach, the authors explore how and why bridging and bonding ties may be created and the challenges for those at the periphery to cross the threshold into acceptance. The study adopts an entrepreneurial narrative qualitative approach using interviews with individuals associated with the Cambridge cluster.

The authors add to the entrepreneurship literature by responding to the call for multiplexity within homophily, and the research indicates that homophily strongly influences who enters and who leaves the cluster based on bridging and bonding ties. The findings address the need for more focused understanding of entrepreneurial clusters and how mechanisms can be developed to create an environment to nurture both bridging and bonding ties. It is possible for an entrepreneurial cluster to be perceived as attractive and thriving while being homophilous. Ethnic individuals and women continue to struggle to gain acceptance in the Cambridge cluster.

Interviews were conducted by one person – an ethnic minority female – for continuity of all interviews. Yet as many of the participants were not minorities, it is possible that an interviewer who was not an ethnic minority may have elicited different narratives.

The study adds to the entrepreneurship literature by focusing on multiplexity within homophily in examining the dynamics of homophily in the context of the Cambridge cluster and the significance of nurturing bridging and bonding ties. The research comments on implications for practice among three interlinked but autonomous groups: first, the individual entrepreneurs; second, the networks she/he belongs to; third, the university as both fertile ground for entrepreneurship and an educational institution where entrepreneurship education is engaged in for encouraging and supporting spinouts.

With digital technology libraries can archive considerable resources of detailed information about their users. This data is generally regarded as confidential between the library and the individual, but it has potential interest for commercial organisations, law enforcement and security agencies, and libraries themselves, to assist in marketing their services. The Privacy in the Digital Library Environment project at Loughborough University, 2000‐2002, investigated the issues this raises. Findings suggested that users had low levels of anxiety about privacy when using libraries, but this was because they expected that libraries would not pass on personal data to other bodies. Librarians, whilst respecting privacy as a professional value in principle, did not give it a high rating against other values. Additionally, a significant minority of libraries was not well prepared for data protection. To assist the professional community, guidelines for privacy policy were drawn up on the basis of suggestions made by survey respondents.

This paper addresses the paradox that five years after the implementation of the Financial Services Act and despite the apparent mandatory nature of the compliance officer's function, no clear detailed definition or description of the role has emerged. By tracing the origins of the office through the legislation and regulation, the paper suggests that the general perception of the function derives only from the common responsibilities. The difficulty of further refining this perception is demonstrated by reference to several company or employer‐specific constitutional and cultural constraints. The paper concludes that, despite the importance of establishing a detailed understanding of the compliance function, assessment of the compliance officer's role will continue to be based on those elements of the function which are common to all and exclude those aspects which are unique to particular companies or groups.

This study aims to critically review recent contributions to the methodology of financial economics and discuss how they relate to one another and directions for further research.

A critical review of recent literature on new methodologies for financial economics.

Recent books have made important contributions to the study of financial economics. They suggest new approaches that include an emphasis on radical uncertainty, adaptive markets, agent-based modeling and narrative economics, as well as extensions of behavioral finance to include concepts such as diagnostic expectations. Many of these contributions can be seen more as complements than substitutes and provide fruitful directions for further research. Efficient markets can be seen as holding under particular circumstances. A major them of most of these contributions is that the study of financial crises and other aspects of financial economics requires the use of multiple theories and approaches. No one approach will be sufficient.

There are great opportunities for further research in financial economics making use of these new approaches.

These recent contributions can be quite useful for improved analysis by researchers, private participants in the financial sector and macroeconomic and regulatory officials.

Provides an introduction to these new approaches and highlights fruitful areas for their extensions and applications.

There is much anecdotal evidence that birds and their droppings are a major problem for the heritage profession. The purpose of this paper is to examine how serious heritage practitioners consider the bird impact to be.

An online survey was conducted of 59 Australian heritage professionals of between one and >20 year’s experience in the field.

Bird impacts were not considered of major concern to buildings. The longer experience a practitioner had, the less likely the impacts were considered an issue. Feral pigeons were deemed the most problematic, followed by cockatoos, starlings, swallows, seagulls, mynas, sparrows, cormorants, ibis, ducks and birds of prey. The professionals ranked common deterrent methods. The highest-ranking deterrents were bird netting and bird spikes, but they were only considered moderately effective. The costs of installation and maintenance, as well the ease of installation, were all deemed significantly less important than the physical impact, the aesthetic sympathy and the effectiveness of a deterrent method.

This study indicates that the impact of birds on buildings in Australia may be of less concern than previously thought, and may be driven by other factors (i.e. aesthetics, commercial companies) rather than actual effects.

This is first study of its kind that surveyed the experiences of a wide range of heritage practitioners.

Contemporary literature reveals that, to date, the poultry livestock sector has not received sufficient research attention. This particular industry suffers from unstructured supply chain practices, lack of awareness of the implications of the sustainability concept and failure to recycle poultry wastes. The current research thus attempts to develop an integrated supply chain model in the context of poultry industry in Bangladesh. The study considers both sustainability and supply chain issues in order to incorporate them in the poultry supply chain. By placing the forward and reverse supply chains in a single framework, existing problems can be resolved to gain economic, social and environmental benefits, which will be more sustainable than the present practices.

The theoretical underpinning of this research is ‘sustainability’ and the ‘supply chain processes’ in order to examine possible improvements in the poultry production process along with waste management. The research adopts the positivist paradigm and ‘design science’ methods with the support of system dynamics (SD) and the case study methods. Initially, a mental model is developed followed by the causal loop diagram based on in-depth interviews, focus group discussions and observation techniques. The causal model helps to understand the linkages between the associated variables for each issue. Finally, the causal loop diagram is transformed into a stock and flow (quantitative) model, which is a prerequisite for SD-based simulation modelling. A decision support system (DSS) is then developed to analyse the complex decision-making process along the supply chains.

The findings reveal that integration of the supply chain can bring economic, social and environmental sustainability along with a structured production process. It is also observed that the poultry industry can apply the model outcomes in the real-life practices with minor adjustments. This present research has both theoretical and practical implications. The proposed model’s unique characteristics in mitigating the existing problems are supported by the sustainability and supply chain theories. As for practical implications, the poultry industry in Bangladesh can follow the proposed supply chain structure (as par the research model) and test various policies via simulation prior to its application. Positive outcomes of the simulation study may provide enough confidence to implement the desired changes within the industry and their supply chain networks.