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This study examines the activities of a specialized service desk and provides guidance on conducting an analysis of the activities. The authors wanted to know what is essential in terms of expertise, staffing, technology, collections and space at a Maps and Geographic Information Systems (GIS) Service desk. The purpose of the study was to explore whether the provision of these services require a staffed service desk.

The authors collected data using mixed methods, including observing space use, administering a survey and analyzing desk interactions.

Findings suggest that while this service desk may have relatively little traffic, the interactions are time consuming and require a high degree of subject expertise. The data indicated that this service does not need to be delivered in this specific location; however, retaining the expertise and access to collections is vital. The authors recommend that formal assessment of services and space should be conducted prior to making significant changes in a service model.

This study investigates a specialized service desk which are not well-represented in the literature. Additionally, the variety of approaches used in this study could serve as a model for others for service desk assessment in general.

Geographic information systems (GIS) are used in business and government and have potentially powerful applications to the library, specifically “interior GIS” mapping of the collection itself. This paper seeks to argue for the implementation of GIS software in library collection analysis.

The paper explains GIS history, the technology, design with spreadsheet and ILS database, statistical advancements, power of the GIS connection, and the importance of “democratizing” technology for libraries.

GIS is a powerful tool for any business or organization that keeps inventory and monitors transactional usage. GIS is going to be implemented in libraries sooner rather than later. The libraries that implement GIS early will have an intellectual advantage over those coming on‐board late. GIS should be part of collection librarian technology.

Librarians can benefit from visually analyzing the collection and its use trends. GIS will allow librarians to forecast demand for future allocations, uncover collection strengths and weaknesses, and monitor statistics in a way that is impossible with current spreadsheets. Managers will be able to track interlibrary loan trends, branch and neighborhood use volumes and will be able to match use maps with building layout and design for better functionality and loss prevention.

GIS will revolutionize statistical analysis in every field it enters. It is argued in the paper to be the first modern tool for the twenty‐first century librarian, the first piece of technology to serve the librarian first, with system and user as beneficiary of the product of GIS analysis.

This paper introduces GIS to a new audience and to those familiar with GIS, applies GIS in a new direction, to the interior space of the library and its items as subject.

The purpose of this paper is to establish common metrics for web-based mapping applications to facilitate user decision making and enhance information providers’ product design.

The metrics were developed from a combination of literature review and case studies. From the literature review, the authors identified three major areas of assessment for web-based mapping applications. The authors then studied six online applications to refine the metrics.

The results suggest that web-based mapping applications can be evaluated from three major aspects: data content, geographic information systems (GIS) functionality and usability. The authors have developed detailed measures for each factor through the evaluation of the six applications.

The metrics developed from this study could be used as a standard for online spatial information users to choose appropriate products according to their needs. It can also provide valuable information for data providers to improve their products.

To the best of the authors’ knowledge, this is the first study that has systematically examined web-based mapping applications in academic libraries. Results from this study could be a valuable tool for librarians as well as general information users without background of GIS and usability to evaluate online mapping resources.

The purpose of this study is to develop a spatio-temporal neighbourhood-level house price index (STNL-HPI) incorporating a geographic information system (GIS) functionality that can be used to improve the house price indexation system.

By using the Malaysian house price index (MHPI) and application of geographically weighted regression (GWR), GIS-based analysis of STNL-HPI through an application called LHPI Viewer v.1.0.0, the stand-alone GIS-statistical application for STNL-HPI was successfully developed in this study.

The overall results have shown that the modelling and GIS application were able to help users understand the visual variation of house prices across a particular neighbourhood.

This research was only able to acquire data from the federal government over the period 1999 to 2006 because of budget limitations. Data purchase was extremely costly. Because of financial constraints, data with lower levels of accuracy have been obtained from other sources. As a consequence, a major portion of data was mismatched because of the absence of a common parcel identifier, which also affected the comparison of this system to other comparable systems.

Neighbourhood-level HPI is needed for a better understanding of the local housing market.

Geographic information systems (GIS) are the most complex of several systems available for manipulating and mapping spatially referenced data, but it requires a lot of training and user assistance. Through adapting GIS to the desktop environment, software companies have created many options for mapping data which can be incorporated into library services. As the formatting of information, especially government information, becomes more electronic, these mapping services will become increasingly important to library services, library staff training and managing library users.

Observes, while most school site management personnel are familiar with the multitude of visual representations of statistical data, via graphs and charts, the value of visual representations of geographical information remains largely unknown in educational management. Explains that geographical information systems (GIS), in addition to determining the exact geographical street address location of a client, can also overlay important SES, thematic information such as demographic characteristics (per capita household income, percentage, minority, etc.), and man‐made, and when natural geographical barriers are combined a powerful visual representation or picture of a client service area emerges. Describes how these visual representations of educational service areas can then be used to support educational policy analysis and school site management. Presents several illustrations of how GIS mapping procedures can be applied to school site management, planning and policy analysis. Draws three illustrations of GIS mapping from the school management areas of co‐ordination of school site outreach services to educational policy areas of ensuring “equity” in access to instructional services. Explores extensions of GIS mapping procedures to other areas in educational policy analysis and school site management.

The purpose of this paper is to describe the development and evaluation of a geographical information system (GIS) testing framework that was used to test a fire prevention support GIS.

A year‐long case study was undertaken concerning the testing of a fire prevention support GIS in a UK fire and rescue service.

The GIS testing framework developed involved testing the different components of a GIS, testing their interactions, and then testing the system as a whole. Since GISs contain different components such as spatial analyses and map‐based output, this supports the adoption of a different testing framework compared to existing types of information systems.

GISs will typically be used by organisations for decision making. Clearly if the information presented by a GIS is inaccurate, unrepresentative, or unreliable, then the decision‐making process can be undermined.

This is particularly important with regard to GISs used by emergency services (such as the fire and rescue service studied) where lives could potentially be put at risk by erroneous information provided by such systems.

Previous research had indicated that GISs may be inadequately tested. The framework developed for GISs testing provided a systematic testing approach, reducing the likelihood of errors in such systems.

The purpose of this paper is to provide an overview of free and open source (FOSS) geographic information system (GIS) software within the broader contexts of the open source software movement and developments in GIS, and pose the question of whether libraries and academic departments should consider adopting FOSS GIS.

The process of creating a basic thematic map was used to test six FOSS GIS software packages, as it is a multi‐step process and a good example of a common task GIS users would want to perform. The test demonstrates what the process of creating a thematic map using FOSS GIS involves and how it compares to proprietary software like ArcGIS.

Each of the individual FOSS GIS packages had their own particular strengths and weaknesses and some performed well for thematic mapping. The FOSS packages generally were weaker compared to ArcGIS in terms of support for various projection and coordinate systems, joining attribute data to GIS files, and automatic labeling, but their advantage is that they were free in terms of cost and licensing restrictions. When coupled with plug‐ins and helper applications the viability of the FOSS GIS packages increased.

There is little published research to date on the capabilities and applications of FOSS GIS despite the fact that it is a growing movement. This research provides a practical, application‐based overview and critique of FOSS GIS.