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This study explores the effect of language on service satisfaction among Finland-Swedes, a national minority language group in Finland, in the context of early childhood education. Models of public service satisfaction hold standard process and outcome related factors, such as availability and quality, as drivers of the satisfaction. However, although research has shown significant variation in satisfaction between different groups of citizens (race, ethnicity, age etc.), research has largely overlooked group specific factors as explanations for the satisfaction.

A randomized survey experiment with a 2 × 2 × 2 factorial design analyzed the impacts of language, service accessibility, and quality on service satisfaction. The data was analyzed with ANOVA.

The results revealed that language significantly impacts Swedish speakers’ satisfaction, suggesting that for minority groups, language may override typical satisfaction determinants like quality and accessibility. Interestingly, special linguistic needs are relatively more pertinent in low-quality services than in higher-quality ones.

The study shows how group related factors of public service, in our case language, in an important factor explaining satisfaction with the service. The findings have implications for the literature on citizens’ satisfaction with public services with demographic and identity facets, especially in a typical Nordic welfare state.

The two concepts of metal music and identity are often linked to each other, from the bands' and their audience's perspectives as well as in the academic field of metal studies (von Helden, 2017; Kärki, 2015; Moberg, 2009a; Mustamo, 2016). One significant example of the interaction between metal and identity can be found in the Nordic scene. North-related themes and Nordic languages are used by metal bands in their music, visual representations, or narratives as components of their identity. Despite the increasing number of studies about Nordic metal scene and identity, the case of Nordic minorities seems to remain in the shade of major Nordic cultures. Willing to draw the attention on this shortcoming, this chapter will study the case of Finland's Swedish-speaking population. After a presentation of the groups analysed, the paper examines how the culture and language of Swedish-speaking Finns is represented through their works. This textual analysis will further discuss the particularity of being situated at the crossroads of Scandinavian and Finnish cultures and languages.

During Second World War 48,628 Finnish children were evacuated to Sweden and temporarily placed in foster care. The purpose of this paper is to explore the relationships between the parental socioeconomic position (SEP), evacuation, language acquisition, and education and to analyze how these are related to SEP in separated compared to non-separated in later life.

The sample consists of 749 separated and 1,535 non-separated persons. Pre-evacuation data on the separated were collected from the archives. The non-separated were matched for age, gender, place of birth, and mother tongue Finnish/Swedish. Data from both cohorts were collected by a postal questionnaire in autumn 2005. Stratified hierarchical regression analysis was used to predict SEP.

The results show that the SEP and education of those Finnish-speaking evacuees who had lost their mother tongue when returning home were lower compared to the Finnish-speaking non-evacuees. On the contrary, the SEP of the Swedish-speaking evacuees was higher than of the Swedish-speaking non-evacuees.

Selection bias and attrition bias is a concern when interpreting the results.

The study shows the importance of supporting the mother tongue of temporary migrants while staying in the host country and of taking actions for language policy planning when they return back home.

This study uses data on a large child evacuation operation during Second World War to study how unaccompanied evacuation and loss of mother tongue affect SEP in later life. To the knowledge no such study has been conducted.

Argues that although the four Nordic countries are commonly lumped together, given their historical ties, they show many differences. While all share a deeply rooted love of nature and solitude, the prevailing egalitarianism in these countries manifests itself differently when it comes to management or communication. Finland has the most autocratic management style but Norway, which shares a similar literary tradition has a very participative management style. While unions play an important role in Norway and Sweden, Denmark and Finland avoid collective bargaining and manage less democratically. The adjustments required by a Euromanager to adapt to the Nordic lifestyles are very demanding, requiring corporations to select and filter candidates seriously for any Scandinavian mission. Outlines the main characteristics of the people of the four Nordic countries, both on a personal level and in a work context. Compares and contrasts the management styles of the four countries.

Although the way in which, for example, substance use problems are conceived and reacted to (by experts and treatment professionals but also by the environment), can have vast consequences for those directly or indirectly concerned, there is little systematic knowledge about how various preferred approaches differ between types of problems and sociocultural settings. In an ambition to at least partly mend this gap, this paper aims to compare how the general public in Sweden, Finland, and Canada appraise four generically different approaches to dealing with substance use problems, as these are applied to problem use of alcohol, cannabis, heroin, and cigarettes.

The paper uses data from three national surveys, aimed at uncovering how representative population samples from Sweden, Finland, and Canada perceive and understand the character of, and the proper way of handling, various addictive problems. Data from these surveys have been used to discern and operationalize four basic “models of helping and coping” as these have been outlined by Brickman et al. (1982). The analysis has aimed at investigating how the popular preferences for either of these models vary with type of addiction (to cigarettes, alcohol, cannabis, and other (“hard”) drugs, national setting, and potentially important respondent characteristics.

The results point to large differences between the ways in which the general public understands the proper way of handling the four types of addiction, and shows, for example, that addiction to “hard” drugs is predominantly perceived as a matter for expert treatment, whereas smoking, or addiction to cigarettes, is more often perceived as a bad habit which the user is able to break on her/his own. In addition, the popularity of different handling models is found to vary between countries, and with personal characteristics such as gender, age, and substance use experiences.

The study is one of few that have systematically tried to find out how various forms of substance use problems, or addiction, are conceived and reacted to in various national and social settings.

The purpose of this paper is to address gender and management in contemporary globalization by focusing on the ways in which male top managers in a multinational corporation (MNC) construct their identities in interviews with researchers.

Qualitative analysis based on interviews with virtually all top managers in the Nordic financial services company Nordea (53 men and two women).

It is found that becoming international induces a particular masculine identity for the top managers. In becoming international, however, their national identification persists. The unstability of the MNC as a political constellation leaves room for questioning the transnational identity offered.

This paper's findings suggest that in the global world of business, national identity can also be interpreted as something positive and productive, contrary to how it has been previously treated in feminist and men's studies literature.

The purpose of this paper is to examine the politicisation of age discrimination in relation to the enactment of anti-discrimination legislation in Finland and Sweden in the early-2000s. By showing how politicians constructed the meaning of age discrimination, it seeks to highlight the drivers of country variation in terms of the implementation of directives from the European Union (EU).

The paper uses a comparative design based on content analyses of parliamentary documents. Theoretically, it uses discursive institutionalism as a starting point but it also builds on previous research/theories on age discrimination.

The findings show that although age was seen as a ground for discrimination in both countries, there was surprisingly little debate about discrimination as societal problem. There was however considerable differences between the countries suggesting that age discrimination was a much more heated subject in Sweden.

Although the analysis focuses on a small part of the policy-making process it highlights drivers (such as political culture) that may cause variation in the ways age discrimination is politicised, even within similar welfare state regimes. It also suggests that more research is needed to fully understand such drivers.

The paper presents examples that can help analysts and the public to deconstruct institutionalised practices of age discrimination and thereby to understand how age discrimination practices may prevail in society.

By analysing the ways in which age discrimination was constructed as a problem within national policy-making frameworks, the paper presents valuable insights as to the sources of country variation in relation to the implementation of EU directives.

This paper aims to explore the market dynamics that led to a shift in Swedish consumers' alcohol preferences from schnapps to wine. Specifically, the study investigates how the Swedish state influenced consumers' alcohol habits and highlights the role of governance units in shaping consumer culture.

The study reconstructs the historical memory of the “Operation Vin”, a strategic marketing campaign implemented by Systembolaget from 1957 to 1985, to conceptualize the past and to uncover the structures and change dynamics of the Swedish alcohol market system. Following this approach, the research contrasts historical data from multiple sources with market-oriented ethnographical data and traces the trajectory of how the consumption of alcohol has changed as a consequence of the Swedish state’s initiatives.

The study offers two contributions to the literature in marketing and consumption history. Firstly, it uncovers the lines of actions (framing and settlement) involved in creating marketing systems and shaping consumer culture. Secondly, it explores how the state strategically leveraged its social skills to promote a specific type of alcohol consumption (wine) and to induce the Swedish consumer to cooperate in the refashioning of the alcohol field.

The authors aspire for this paper to offer valuable insights into how a state, as a governance entity, can shape consumer culture through a strategic blend of various regulatory measures, both gentle and forceful. The authors emphasize the pivotal role of social skills in fostering cooperation during the implementation of a new alcohol policy.

This paper provides valuable insights into the role of the Swedish state in shaping consumer culture and explores the strategic actions and marketing systems involved, contributing to marketing and consumption history literature.