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So‐called ‘faith hate’, or religiously aggravated crime stands out starkly as being the uncharted territory in hate crime scholarship and policy research. When the evidence about the problem in the United Kingdom is unfolded, it suggests that there may be valuable policy learning to be gained. There are some fundamental questions that need to be addressed, however. Are victims really targeted because of their faith or because of something else? Are such crimes different to other acts of hate crime, such as racist crime? And who are the perpetrators of ‘faith hate’ crime? Are they any different from those who commit race hate crime? These questions have important implications for policy and practice learning.

The purpose of this paper is to examine the Telenor customer complaints crisis triggered on the company Facebook site in August 2012. More specifically, the paper focusses on how friends and enemies of a company interact, and how faith-holders serve as crisis communicators in a rhetorical sub-arena that opens up on Facebook.

The study is based on a textual analysis of 4,368 posts from the Telenor Facebook site, and an interview with the senior digital manager of Telenor.

Not only current and previous customers but also those from rival telephone companies were active in the Facebook sub-arena. The customers complaining about the company services were met not only with the response of Telenor, but also with counter-attacks from faith-holders acting in defense of Telenor. However, these faith-holders were using defensive response strategies, while Telenor used accommodative strategies.

Organizational crises need to be seen as a complex set of communication processes, including the many voices that start communicating from different positions, and taking into account not only the response strategies of the organization but also the response strategies applied by supportive emotional stakeholders. In practice, faith-holders need to be monitored, as they may prove useful as “crisis communicators.”

The paper provides insights into an under-investigated area of crisis communication: the strategies of faith-holders acting as “crisis communicators” defending a company and themselves against attacks from negative voices on social media.

The purpose of this paper is to explore the phenomenon of mate crime and attempts to assess its practical as well as its theoretical implications.

It begins with an account of the short history of the concept and then positions mate crime within academic theorising around general hate crime and disability.

Particular reference is made to the significance of the issue of vulnerability and how its interpretation might affect understanding of this phenomenon.

This is followed by some observations on how agencies of social policy and the legislature are responding to the issue of mate crime.

Particular reference is paid to the impact of safeguarding adults procedures.

It concludes that, although “mates” can (and do) “hate”, further research is required on the subject in order to gain better knowledge of the issue from both a theoretical and a practice position.

Third party reporting (TPR) services provide a route for victims of hate crime to report their experiences to an organisation other than the police. There is repeated evidence of under-reporting of hate crimes within the UK, and many victims of hate crime are unaware of the existence of TPR mechanisms. Little research attention has been given to understanding of the merits of TPR, beyond evaluating how often they are used. This study aims to explore the delivery of TPR from an advisor perspective.

The research evaluated a small TPR centre based within a charitable organisation. The research, part of an undergraduate study, analysed the experiences of volunteer advisors working on the service through a semi-structured questionnaire.

Results were mixed. Findings indicated the service contributed to an enhanced awareness of hate crimes in the community; however, greater promotion of the TPR centre was advocated. The results also indicated a significant lack of understanding and knowledge by trained volunteer advisors about hate crimes.

A lack of informed awareness of what hate crimes are could result in victims of hate crime not being recognised or supported as such.

Most hate crime research is victim centred, and this study is innovative in looking at those receiving hate crime reports. There is limited evidence on TPR service provision in the UK, particularly on service delivery staff, and this research contributes to the gap in knowledge.

The paper's aim is to examine whether there is a causal link between “race” hate, particularly Islamophobia (defined as anti‐Muslim feeling and violence based on “race” and/or religion), and media treatment of Muslim communities in Britain in recent years.

The paper looks at the reporting of terror activities and examines the way the media (tabloid press) constructs racists news.

The article discusses some of the themes developed in a previous paper that looked at government policy towards Muslim communities by examining the media campaign directed against Muslims within this broader political context. The implications for the cultivation of “race” hate are considered.

The paper demonstrates that “race” hate and routine attacks on Muslim communities appear to be increasing and needs to be addressed by developing strategies that are inclusive of all disadvantaged communities, racism, “war on terror”, working class.

The paper adds to the literature on “race” hate by examining these theories in the light of recent and ongoing terror attacks and their impact on Muslim communities in Britain.

The purpose of this paper is to investigate the authority communication and its relationship to citizens during a disaster. This analysis is crucial for organisations to help them understand the different ways in which crises are perceived by citizens, and the reactions they may cause. The results will help authorities in planning their crisis communication.

Facebook comments written by authorities and citizens are studied and analysed in an exploratory case study related to the 2011 catastrophe in the Fukushima Dai-ichi nuclear power plant via content analysis.

The analysis of Facebook comments revealed that authorities have to be prepared for communicating with citizens with diverging interests, who have different perceptions on a crisis and that relation is not the same with those different profiles of citizens.

This case study only focusses on the Fukushima debate from the point of view of the authorities and citizens.

This study argues that it is crucial for both authorities and public relations practitioners to acknowledge that competing opinion holders are challenging each other and authority online, and that crisis communication should be planned accordingly.

The participant profiles can help organisations to clarify citizens’ crisis perceptions that can emerge in online discussions. Practitioners need to concentrate on determining how to get their voice heard so that there are perceived credible and legitimate actors.

The purpose of this paper is to identify and analyze the mutually reinforcing drivers of violent conflict in rural and urban communities in Central Nigeria.

This study adopts mixed approach of qualitative and quantitative research methodology through multi-stage sampling technique. This involved the purposive selection of Benue and Plateau States in Central Nigeria. The combination of household data collection and Geographic Information System led to the identification of 2,772, 117, 2,668 and 106 grids in Jos, Barkin Ladi, Makurdi and Gbajimba, respectively. This proportion constituted the clusters where household heads were chosen for questionnaire administration. Furthermore, a total of ten in-depth interviews were conducted.

The prominent precipitators of violent conflicts were: rise of criminal groups and criminal activities, hate speech, state’s inability to protect most citizens against violent crime, political intimidation by ruling party, over militarization of the public space. Others are rising population pressure, proliferation of small arms and light weapons and ban of open grazing.

This study could be strengthened if broadened to include communities with different socioeconomic realities. Hence, the view presented in this paper may not be considered generalizable to other parts of the country with different cultural settings.

The methodology offers a reliable alternative to combine sampling approaches for household surveys that can help address problems occasioned by the lack of census data.

This paper aims to compare the American Library Association's statistics on the most frequently challenged books in the years 2000‐2010 that appear on the ALA's “Banned and Challenged Classics” list versus those that are contemporary that are found in the ALA published Banned Book Resource Guide.

Analyses were made to determine whether classics were challenged more than contemporary books, and if there has been a rise in contemporary challenged books. To find out the similarities and difference in contemporary and classic books, the reasons for challenges were broken down into the categories of: drugs, homosexuality, offensive language, parental permission, racism, religious viewpoint, sexually explicit, suicide, unsuited to age group, violence, witchcraft, challenged, and “other”.

The study found that contemporary books were challenged more than classic books between 2000‐2010, but there has not been a rise in the number of challenges. The similarities and differences show that a small percentage of difference is seen in some of the reasons for the challenges, but the largest percentage for being sexually explicit, and the largest margin of difference in the percentages in racism.

Because the Banned Book Resource Guide was published in 2010, the statistics for challenged books in the year 2010 are incomplete. A suggestion for further research would be conducting the study when a later version of the Resource Guide is available and includes the 2010 statistics.

By examining patterns that have taken place in book challenges over the past ten years, the paper helps those interested in censorship and its many complications to better understand its trends.