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This paper stresses the importance of the strategic integration of the organisational facilities management function as being an essential prerequisite towards facilities and organisational effectiveness. The impact of both the strategic and operational facilities management function on community health‐care facility users is also documented. The value of the facilities management function in terms of other health‐care related organisational core deliverables is also observed. Mechanisms for general organisational facilities management improvement are identified and a number of facilities management performance measuring tools outlined.

This paper stresses the importance of the strategic integration of the organisational facilities management function as being an essential prerequisite towards facilities and organisational effectiveness. The impact of both the strategic and operational facilities management function on community health‐care facility users is also documented. The value of the facilities management function in terms of other health‐care related organisational core deliverables is also observed. Mechanisms for general organisational facilities management improvement are identified and a number of facilities management performance measuring tools outlined.

Facilities management has inherited the understanding of how organisations work as value creators from various management models such as Porter's, where value is created through “primary” and “support” activities. The gap between the aspiration of strategic relevance and reality has prompted the facilities management profession to begin to address the question of whether facilities management is a legitimate discipline with attendant theories, research and practice. This paper attempts to bring an alternative theoretical perspective to such aspirations.

Facilities management arrangements and their value as a key organisational competence are outlined. Finally knowledge‐based functional competency is described that encapsulates the new perspective.

The paper provides an alternative perspective that will facilitate its acceptance as a strategically placed corporate function. A new knowledge‐based legitimisation for facilities management is proposed, marking a shift from facilities management's functional knowledge to an organisation‐wide knowledge base.

The way the discipline of facilities management is located within the business organisation sees its primary role in being fundamentally “supportive” to the parent organisation's primary function whether it is product provision or service delivery. This is problematic for a discipline that has been trying to align itself as strategically oriented. This orientation needs to be redefined to allow facilities management to be rather seen as a knowledge‐based core competency and a function that permeates the boundaries of primary and support functions.

The paper encourages wider debate and dialogue within the community on what appears to be a pivotal crossroads in the development of the discipline.

The purpose of this paper is to explore sourcing strategies for facilities management services using core-competency theory of outsourcing. The aim is to develop a screening framework for deciding the suitability of outsourcing versus in-house delivery for these services based on three levels of managerial functions prevalent in a typical commercial organization.

A questionnaire survey was administered for facilities managers in Sri Lanka to investigate the relative importance of these managerial functions for facilities management services and obtain their opinions on the best delivery mode. The managerial functions were derived from a literature review and verified using three semi-structured interviews prior to the questionnaire survey design.

The findings showed that facilities management services that are aligned to strategic functions are suitable for in-house delivery, while those that are aligned to tactical and operational functions for outsourcing.

Further studies should be conducted and extended to other types of organizations beyond commercial ones. Secondly, the quantitative study employed a smaller sample (n = 40), and the survey items were based on the review of literature which was verified using a very small number of interviews (n = 3).

The proposed framework can be utilized when choosing the best facilities management approach for commercial organizations in developing countries such as Sri Lanka.

This study contributes to the body of knowledge on the subject of facilities management by exploring the context in Sri Lankan which has not previously been done.

The literature propounds that facilities management (FM) differs from other building support services (BSS) because it features a significant strategic content. However, research indicates that this deep seated strategic and value-adding practice is mostly unavailable except in the most matured markets. The purpose of this paper is to compare the strategic content of the functions performed by FM practitioners with that of other BSS providers in Lagos, the commercial hub of Nigeria. This is to determine if the content of the FM functions is comparatively more strategic and invariably more value-adding than that of other BSS providers as indicated in literature and also to identify required areas of improvement, both for practice and training.

A survey was carried out through self-administered questionnaire directed to a sample of 123 BSS providers that work with office buildings in Lagos, Nigeria. The data collected were analyzed using frequency counts, means, χ² test and Wilcoxon signed rank test.

Rather than the strategic tasks, the FM group as with the non-FM group were more regularly involved with the less specialized facilities operations/maintenance and facilities support service tasks such as, security, fire, emergency management, cleaning and waste management. Specialized FM support service tasks such as mail services, reprographics, catering and travel services, were least often performed by both groups. The study found that facilities managers were slightly more involved than the non-facilities managers in performing the strategic group of tasks. This was indicated by the higher cumulative mean values and ranking of the level of involvement. The facilities managers also ranked higher in their involvement in the individual strategic tasks. The study also shows that FM practitioners use the more strategic ways to determine the needs of users. These findings imply that FM presents a slightly more strategic edge, which is, however, insufficient.

Although the FM practitioners may feature a slightly more strategic content of functions than their non-FM counterparts, the edge is insufficient to add significant value to clients’ business as postulated in literature. Lagos FM practitioners must become more involved in strategic functions in order to enhance FM’s value-adding edge and hence distinguish it better from other BSS practices.

The study positions the Nigerian FM practice in the light of expectations in literature and re-affirms the supposition that the practice is relatively strategically immature. It also identifies the contingent needs of local and multinational organizations that may require or intend to provide FM and other BSS in the Nigerian context, invariably allowing for international comparisons.

The purpose of this paper is to develop a collaborative facilities management (CFM) model incorporating facilities management (FM) functions that can be shared and performed collaboratively by two or more organisations to enhance the performance of FM functions of collaborating organisations.

A critical literature review followed by a preliminary investigation was used to identify main categories of FM functions that can be performed collaboratively and dimensions that affect FM collaboration. Subsequently, a detailed list of FM functions that can be performed collaboratively under eight different contexts based on three dimensions identified through observations, document reviews and in-depth interviews with experts who have experience in each context.

The paper introduces a novel concept of CFM to share utility/infrastructure facilities, facility services and information by two or more organisations to maintain, improve, adapt and ensure functionality of the built environments of the collaborating organisations. The study identified core business, geographical location and ownership as the key dimensions that affect CFM concept. The outcome of the study, which is CFM model, proposes FM functions that can be performed collaboratively and benefits of collaborating utilities/infrastructure facilities, facility services and information under the aforementioned key dimensions to create a win-win situation for the organisations.

The paper highlights the FM functions that can be performed collaboratively in order to provide favourable solutions for operational issues faced by facilities managers, while optimising the FM performance of the organisations.

The CFM model offers original insights to the FM functions that can be shared and performed collaboratively by organisations under different contexts to optimise the FM performance.

This paper aims to present an industry‐neutral classification model for the management functions of the organizational built environment: the Built Environment Management Model (BEM2). The model is intended to highlight the strategic value of the built environment management functions and to assess how efficiently these functions interact and generate strategic value.

The research team reviewed a wide range of existing management models for facilities management and real estate (FM/RE) and related management disciplines. In a multi‐year research project, the team refined the descriptive model in an iterative validation process between researchers and practitioners.

The BEM2 framework is an inventory of FM/RE functions. The model highlights the relationships between the four major key process areas and shows the strategic value stream of each particular FM/RE function. BEM2 has proven effective in helping organizations understand the scope and value of the FM/RE functions. The tool can be used to identify organizational gaps and overlaps between divisions, and it can help to facilitate discussions between organizational entities of how responsibilities should be most effectively aligned. It can also serve as an effective model to support the implementation of an integrated building information model (BIM).

The model is currently limited to a description of processes and is as such explaining the sequence of FM/RE business processes. It does not yet address the skill sets required to effectively perform these functions.

The BEM2 framework was successfully used as the business model for the major restructuring process of a large real estate organization. It has also proven to be valuable as a way to introduce students to the subject of FM/RE. The adoption of BEM2 can help to further clarify the standards of the FM/RE profession and to increase the maturity of its business functions.

The BEM2 model transfers principles from related management fields and assembles them into a comprehensive process model for the FM/RE model. It contributes to the discussion on standardization and taxonomy development in the FM/RE discipline.

Argues that the facilities management is really a field dedicated to facility planning – where building design meets business objectives. Considers reasons for the lack of clarity in the facilities management profession. Illustrates the state of the field by formulating a ′generic′ facilities management department. Suggests the importance of facilities management for senior management and presents the facilities management mission.

Documents a research project which investigated the use of benchmarking in managing facilities. The research focused on a variety of sectors including health, education, hotels, defence and government enterprises. Depicts a fragmented facilities management profession that has an introspective, crude and unimaginative approach to measuring facilities performance. This arises from a poor understanding of the relationship between facilities and the core business objectives of the organisations that use them. Concludes that one of the biggest challenges for the profession is to develop a generic methodology to better understand this relationship. Without this, facilities managers will continue to perform a controlling rather managing function and to experience problems in demonstrating the commercial value of their role.

The purpose of this paper is to address the knowledge gap on the use of benchmarking techniques as utilized by facilities management (FM) professionals for the purpose of identifying means to improve industry benchmarking practices and guide the direction of future FM benchmarking research.

Data were collected through surveying 585 FM practitioners representing various countries, organization sizes, types, industries. The data were summarized and analyzed through creating frequency tables, charts, and cross-tabulations. The survey results were compared to a previously published study on benchmarking use to identify the similarities and differences between benchmarking for FM functions vs core business functions.

The findings indicate that while FM-oriented benchmarking has been adopted at similar levels as other industries, FM-oriented benchmarking tends to be simplistic, lacks a strategic position in the company, often relies upon self-report survey data, is often performed by an individual with no formal benchmarking team and does not utilize process benchmarking or benchmarking networks. These findings emphasize the need for benchmarking education, advocacy for FM as a strategic business partner, the development of verified data sources and networks specifically for the unique greater facilities management field functions.

These findings provide needed data on the state of FM practitioner use of benchmarking specifically for FM functions in North America. The results can be used as an assessment for the industry, to improve practitioner use and knowledge, and to identify further avenues for academic study.

The value of this study lies in filling in identified knowledge gaps on how FM practitioners are using benchmarking in practice. These data are absent from the research literature and offer the potential to help bridge the academic-practitioner divide to ensure that future research will focus on addressing practitioner needs for the industry.