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Abstract

Details

Designing and Tracking Knowledge Management Metrics
Type: Book
ISBN: 978-1-78973-723-3

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Article
Publication date: 1 October 2005

Larraine Segil

To show how the key to successfully managing alliances is developing and implementing alliance metrics.

Abstract

Purpose

To show how the key to successfully managing alliances is developing and implementing alliance metrics.

Design/methodology/approach

The case of “Acme Manufacturing” (a composite of several firms) is used to illustrate the theory and reasoning behind the creation and tracking of alliance metrics appropriate to the life cycle of the partnership. These ideas are then applied to the ongoing Avnet/HP alliance.

Findings

Understanding and applying unique metrics at each stage allows management to anticipate alliance challenges and increase flexibility and adaptability when faced with changing economic and market conditions. Across the life cycle stages the partners must learn to monitor two types of measurements – development metrics, commonly employed in the start‐up and high growth stages, and implementation metrics, engaged throughout the professional, mature, decline, and sustain stages of the life cycle.

Research limitations/implications

This is a case study produced by a consultant specializing in alliance management. It has been peer reviewed but has not been subjected to independent audit.

Practical implications

Proactively managing alliances helps partners ensure value extraction, financial and non‐financial. Development metrics and implementation metrics can help alliance stakeholders understand and plan for the stages of the alliance life cycle while considering their knowledge transfer.

Originality/value

As the cases of Acme Manufacturing and Avnet/HP show, an understanding of alliance life cycles, cultures, and metrics can lead to successful planning, launching, and maintenance of a company's alliances.

Details

Strategy & Leadership, vol. 33 no. 5
Type: Research Article
ISSN: 1087-8572

Keywords

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Article
Publication date: 27 March 2007

Frank A. Buytendijk

Measurement drives behavior. Unfortunately, most performance measurement initiatives overlook this fact. Implementations are performed top‐down with strategy as the

Abstract

Purpose

Measurement drives behavior. Unfortunately, most performance measurement initiatives overlook this fact. Implementations are performed top‐down with strategy as the starting‐point. There needs to be a better understanding of the cultural context of the metrics (What is driving the behaviors?) and a better understanding of what metrics are to define (How do we drive the right behaviors through measurement?). The purpose of this paper is to explore the notion of a context‐based approach to performance metrics – by examining an organization's negative values – and the notion of a content‐based approach – by introducing the concept of business interface metrics.

Design/methodology/approach

The article analyses business metrics.

Findings

The paper demonstrates the need to use interface metrics in order to better manager processes and deliver organizational values.

Originality/value

To get new insights, sometimes conventional wisdom needs to be challenged. Following best practices around metrics can prevent companies from reflecting on the effect of the metrics they are trying to put in place. By coming up with a different approach (business interface metrics and negative values), interesting insights can be gained. Moreover, taking a fresh approach ensures that new thinking takes place and that there are fewer conformist paths to fall back on.

Details

Measuring Business Excellence, vol. 11 no. 1
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 4 January 2013

Mahmoud O. Elish, Mojeeb AL‐Rahman AL‐Khiaty and Mohammad Alshayeb

The purpose of this paper is to investigate the relationships between some aspect‐oriented metrics and aspect fault proneness, content and fixing effort.

Abstract

Purpose

The purpose of this paper is to investigate the relationships between some aspect‐oriented metrics and aspect fault proneness, content and fixing effort.

Design/methodology/approach

An exploratory case study was conducted using an open source aspect‐oriented software consisting of 76 aspects, and 13 aspect‐oriented metrics were investigated that measure different structural properties of an aspect: size, coupling, cohesion, and inheritance. In addition, different prediction models for aspect fault proneness, content and fixing effort were built using different combinations of metrics' categories.

Findings

The results obtained from this study indicate statistically significant correlation between most of the size metrics and aspect fault proneness, content and fixing effort. The cohesion metric was also found to be significantly correlated with the same. Moreover, it was observed that the best accuracy in aspect fault proneness, content and fixing effort prediction can be achieved as a function of some size metrics.

Originality/value

Fault prediction helps software developers to focus their quality assurance activities and to allocate the needed resources for these activities more effectively and efficiently; thus improving software reliability. In literature, some aspect‐oriented metrics have been evaluated for aspect fault proneness prediction, but not for other fault‐related prediction problems such as aspect fault content and fixing effort.

Details

International Journal of Quality & Reliability Management, vol. 30 no. 1
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 6 April 2010

Vanessa Goldoni and Mírian Oliveira

The main goal of this research is to analyze knowledge management (KM) evaluation metrics in software development companies in Brazil through the perception of managers and users.

Abstract

Purpose

The main goal of this research is to analyze knowledge management (KM) evaluation metrics in software development companies in Brazil through the perception of managers and users.

Design/methodology/approach

The method applied was a multiple case study in two information technology companies in Brazil.

Findings

According to the KM objectives and motivations, each company selects an implementation approach that results in specific challenges. The results show that the differences in Company A and Company B can be related to the KM process adopted. Based on the perception of the interviewees, it is possible to affirm that the relevance of a metric depends on the organization's context and the existence of a structured KM process.

Research limitations/implications

The conclusions are based on two case studies of Brazilian IT companies. There could be industry‐specific issues as well as national cultural and behavioral values that might affect the findings and conclusions.

Practical implications

According to the interviewees, the set of process metrics can be linked to the KM process phases and the organizations should contemplate both quantitative and qualitative metrics. The entire set of metrics and its observations in this work can be used as a starting‐point for the selection of the most adequate metrics for each organization.

Originality/value

The research associated the identified metrics in the literature with the knowledge management process phases of creation, storage, dissemination, utilization, and measurement.

Details

Journal of Knowledge Management, vol. 14 no. 2
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 1 February 2005

Amy Muller, Liisa Välikangas and Paul Merlyn

During the past year, the authors have built a framework for a suite of metrics that senior managers can customize to track and promote innovation success in their companies.

Abstract

Purpose

During the past year, the authors have built a framework for a suite of metrics that senior managers can customize to track and promote innovation success in their companies.

Design/methodology/approach

Senior executives can use the suite of metrics to assess their company's innovativeness over time and hence combat the insidious strategy decay that often afflicts a company's business.

Findings

The framework combines three views on innovation – resource, capability, and leadership – providing the perspective to develop a suite of metrics for assessing and developing a company's capacity for innovation.

Research limitations/implications

The optimal selection of metrics and the optimal value or “sweet spot” of any particular metric will vary from company to company.

Practical implications

As more firms develop strategic innovation metrics and a database that validates their relevance, top managers will learn to assess and guide a company's innovation capability more effectively.

Originality/value

This is the first strategic guideline for building a customizable system of innovation metrics.

Details

Strategy & Leadership, vol. 33 no. 1
Type: Research Article
ISSN: 1087-8572

Keywords

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Article
Publication date: 1 January 2003

Jeff Smith

Brand metrics are more than just a vehicle to gauge success. They are a vehicle to guide success.

Abstract

Brand metrics are more than just a vehicle to gauge success. They are a vehicle to guide success.

Details

Handbook of Business Strategy, vol. 4 no. 1
Type: Research Article
ISSN: 1077-5730

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Article
Publication date: 3 June 2021

Boban Melović, Marina Dabić, Milica Vukčević, Dragana Ćirović and Tamara Backović

The purpose of this paper is to investigate the perception of marketing managers in a transition country Montenegro with regards to marketing metrics. The paper examines…

Abstract

Purpose

The purpose of this paper is to investigate the perception of marketing managers in a transition country Montenegro with regards to marketing metrics. The paper examines the degree in which managers are familiar with the way marketing metrics are applied and how important they are in the process of making business decisions in a company operating in a Montenegro.

Design/methodology/approach

Data was collected during 2020 through a survey of 171 randomly selected companies and was analyzed using structural equation model and the statistical method of analysis of variance tests.

Findings

The obtained results show that managers are quite familiar with financial and non-financial metrics. Both groups are applied to a significant degree, as managers believe that these indicators provide valuable information needed during the decision-making process. Still, more emphasis is placed on the knowledge, implementation and importance of non-financial metrics compared to financial metrics. This is probably due to the specificities of the economic activities of the companies operating in Montenegro, as most of them are service companies, which is why non-financial metrics (such as consumer metrics) are the most important indicators when it comes to ascertaining the market position of the company. Additionally, in recent years the primary focus in Montenegro, as country that is still in the process of transformation from planned economy to a free-market form, has been placed on strengthening of competitiveness and advancing the market orientation of companies. This led to an increase in the importance that managers in transition countries attach to non-financial metrics.

Research limitations/implications

The fact that the survey only covers companies from one country is its limitation.

Practical implications

The obtained results will have a significant empirical contribution, which is reflected in providing guidelines for managers on how to improve the system of measuring and controlling marketing performance, all that to strengthen the competitiveness of the company, and can serve managers of hierarchy levels in a company as guidelines for making decisions on the implementation of marketing strategy and marketing metrics, to improve business performance, multi-context customer interaction, cost-saving and strengthen competitiveness.

Social implications

Obtaining necessary knowledge management and implementing marketing metrics are important conditions for consideration when it comes to the continuous monitoring and improvement of business results, increasing competitiveness and advancing the market position of the company.

Originality/value

The originality stems from the analysis of the interconnection that exists between marketing metrics and strategic decision-making, which is expected to be positively reflected in the development of society, i.e. strengthening the competitiveness of companies based on knowledge management achieved through the assessment of the degree of knowledge, the implementation and the significance of each of the metrics covered within this research in business decision-making processes. The paper provides insights into the extent to which managers understand the meaning of these indicators and are able to combine different marketing metrics to obtain more complex indicators, serving as necessary inputs when making strategic business decisions.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 29 April 2021

Rajasshrie Pillai and Brijesh Sivathanu

To understand human resource (HR) practices outcomes on HR decision making, strategic human resource management (HRM) and organizational performance by exploring the HR…

Abstract

Purpose

To understand human resource (HR) practices outcomes on HR decision making, strategic human resource management (HRM) and organizational performance by exploring the HR data quality along with descriptive and predictive financial and non-financial metrics.

Design/methodology/approach

This work utilizes the grounded theory method. After the literature was reviewed, 113 HR managers of multinational and national companies in India were interviewed with a semi-structured questionnaire. The collected interview data was analyzed with NVivo 8.0 software.

Findings

It is interesting to uncover the descriptive and predictive non-financial and financial metrics of HR practices and their influence on organizational performance. It was found that HR data quality moderates the relationship between the HR practices outcome and HR metrics. This study found that HR metrics help in HR decision-making for strategic HRM and subsequently affect organizational performance.

Originality/value

This study has uniquely provided the descriptive and predictive non-financial and financial metrics of HR practices and their impact on HR decision making, strategic HRM and organizational performance. This study highlights the importance of data quality. This research offers insights to the HR managers, HR analysts, chief HR officers and HR practitioners to achieve organizational performance considering the various metrics of HRM. It provides key insights to the top management to understand the HR metrics' effect on strategic HRM and organizational performance.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 12 March 2021

Loai Ali Zeenalabden Ali Alsaid

This study seeks to explore the powerful role(s) of institutionalised performance measurement systems or metrics in smart city governance in a politically and militarily…

Abstract

Purpose

This study seeks to explore the powerful role(s) of institutionalised performance measurement systems or metrics in smart city governance in a politically and militarily sensitive developing country.

Design/methodology/approach

This study extends the application and contribution of a multi-level institutional framework to previous management accounting literature on the potential relationship between performance measurement and smart city governance. The value of utilising a multi-level framework is to broaden and deepen theoretical analyses about this relationship to include the effect of political pressure from the military regime at the macro level on the institutionalisation of a performance measurement system at the micro-organisational level. Taking the New Cairo city council smart electricity networks project (Egypt) as an interpretive qualitative single-case study, data collection methods included semi-structured interviews, direct observations and documentary readings.

Findings

Performance measurement systems or metrics, especially in politically and militarily sensitive smart cities, constitutes a process of cascading (macro-micro) institutionalisation that is closely linked to sustainable developments taking place in the wider arena of urban policies. Going a step further, accounting-based performance metrics, arising from political and military pressures towards public-private collaborations, contribute to smart city management and accountability (governance). Institutionalised measurement systems or performance metrics play a powerful accounting role(s) in shaping and reshaping political decisions and military actions in the city council.

Originality/value

Theoretically, this study goes beyond the cascading institutionalisation process by arguing for the powerful role(s) of institutionalised accounting and performance measurement systems in smart city decision-making and governance. Empirically, it enriches previous literature with a case study of a developing Arab Spring country, characterised by an emerging economy, political sensitivity and military engagement, rather than developed and more stable countries that have been thoroughly investigated. It is also among the first politically engaged accounting case studies to highlight public-private collaborations as a recent reform in public sector governance and accountability.

Details

Journal of Accounting in Emerging Economies, vol. 11 no. 3
Type: Research Article
ISSN: 2042-1168

Keywords

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