Search results

1 – 10 of over 5000
Book part
Publication date: 7 October 2020

Andreas Kaplan

  • Learn about ethical dilemmas in retailing with the advances in artificial intelligence (AI)
  • Be able to reflect critically about the use and potential misuse of AI within the…

Abstract

Learning Outcomes

  • Learn about ethical dilemmas in retailing with the advances in artificial intelligence (AI)

  • Be able to reflect critically about the use and potential misuse of AI within the retailing industry

  • Learn about the history of AI

  • Be able to define and classify AI

Learn about ethical dilemmas in retailing with the advances in artificial intelligence (AI)

Be able to reflect critically about the use and potential misuse of AI within the retailing industry

Learn about the history of AI

Be able to define and classify AI

Article
Publication date: 22 December 2022

Dorine Eva van Norren

This paper aims to demonstrate the relevance of worldviews of the global south to debates of artificial intelligence, enhancing the human rights debate on artificial intelligence

Abstract

Purpose

This paper aims to demonstrate the relevance of worldviews of the global south to debates of artificial intelligence, enhancing the human rights debate on artificial intelligence (AI) and critically reviewing the paper of UNESCO Commission on the Ethics of Scientific Knowledge and Technology (COMEST) that preceded the drafting of the UNESCO guidelines on AI. Different value systems may lead to different choices in programming and application of AI. Programming languages may acerbate existing biases as a people’s worldview is captured in its language. What are the implications for AI when seen from a collective ontology? Ubuntu (I am a person through other persons) starts from collective morals rather than individual ethics.

Design/methodology/approach

Literature overview on the African philosophy of Ubuntu as applied to artificial intelligence. Application of it to the United Nations Educational, Scientific and Cultural Organisation (UNESCO) debates on establishing guidelines to the ethics of artificial intelligence.

Findings

Metaphysically, Ubuntu and its conception of social personhood (attained during one’s life) largely rejects transhumanism. When confronted with economic choices, Ubuntu favors sharing above competition and thus an anticapitalist logic of equitable distribution of AI benefits, humaneness and nonexploitation. When confronted with issues of privacy, Ubuntu emphasizes transparency to group members, rather than individual privacy, yet it calls for stronger (group privacy) protection. In democratic terms, it promotes consensus decision-making over representative democracy. Certain applications of AI may be more controversial in Africa than in other parts of the world, like care for the elderly, that deserve the utmost respect and attention, and which builds moral personhood. At the same time, AI may be helpful, as care from the home and community is encouraged from an Ubuntu perspective. The report on AI and ethics of the UNESCO World COMEST formulated principles as input, which are analyzed from the African ontological point of view. COMEST departs from “universal” concepts of individual human rights, sustainability and good governance which are not necessarily fully compatible with relatedness, including future and past generations. Next to rules based approaches, which may hamper diversity, bottom-up approaches are needed with intercultural deep learning algorithms.

Research limitations/implications

There is very few existing literature on AI and Ubuntu. Therefore, this paper is of an explorative nature.

Practical implications

The ethics of Ubuntu offers unique vantage points in looking at the organization of society and economics today, which are also relevant for development of AI, especially in its tenet of relatedness rather than individuality (and practical use of AI for individuals), taking responsibility for society as a whole (such as analyzing the benefit of AI for all strata of society), and embodying true inclusiveness. Whether looking at top-down guidelines for the development and implementation of AI or the bottom-up ethical learning process of AI (deep learning), ethics of the Global South can have an important role to play to combat global individualist tendencies and inequity, likely reinforced by AI. This warrants far more research.

Social implications

Applications of AI in Africa are not contextualized, do not address the most pressing needs of the African continent, lead to cybersecurity issues and also do not incorporate African ethics. UNESCO’s work in this regard is important but expert inputs are largely centered around Western “universal” principles and Organisation for Economic Cooperation and Development and EU precedence. African ethics have, so far, a small role to play in global ethics and philosophy and therefore risk to be overlooked in the discussion on AI and ethics. This is why the consultation process of UNESCO on ethics of AI was of paramount importance. However, it does not automatically lead to consultation of African philosophers or sages, as many are educated in Western (ized) education systems. See further details under practical implications.

Originality/value

This is a new area of research in which little work has been done so far. This paper offers the opportunity to widen the debate on AI and ethics beyond the conventional discourse, involving multiple worldviews, of which Ubuntu is just one.

Details

Journal of Information, Communication and Ethics in Society, vol. 21 no. 1
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 4 March 2022

Chokri Kooli and Hend Al Muftah

Nowadays, the digitized economy and technological advancements are increasing at a faster pace. One such technology that is gaining popularity in the healthcare sector is…

1560

Abstract

Purpose

Nowadays, the digitized economy and technological advancements are increasing at a faster pace. One such technology that is gaining popularity in the healthcare sector is Artificial Intelligence (AI). AI has been debated much, searched so well due to the implications, issues and for its benefits in terms of ease, it will offer. The following research has focused on examining the ethical dilemmas associated with AI when it will be introduced in the healthcare sector.

Design/methodology/approach

A narrative review method focusing on content analysis has been used in the research. The authors have employed a deductive approach to determine the ethical facets of adopting AI in the healthcare sector. The current study is complemented by a review of related studies. The secondary data have been collected from authentic resources available on the Internet.

Findings

Patient privacy, biased results, patient safety and Human errors are some major ethical dilemmas that are likely to be faced once AI will be introduced in healthcare. The impact of ethical dilemmas can be minimized by continuous monitoring but cannot be eliminated in full if AI is introduced in healthcare. AI overall will increase the performance of the healthcare sector. However, we need to address some recommendations to mitigate the ethical potential issues that we could observe using AI. Technological change and AI can mimic the overall intellectual process of humans, which increases its credibility and also offers harm to humans.

Originality/value

Patient safety is the most crucial ethical concern because AI is a new technology and technology can lead to failure. Thus, we need to be certain that these new technological developments are ethically applied. The authors need to evaluate and assess the organizational and legal progress associated with the emergence of AI in the healthcare sector. It also highlights the importance of covering and protecting medical practitioners regarding the different secondary effects of this artificial medical progress. The research stresses the need of establishing partnerships between computer scientists and clinicians to effectively implement AI. Lastly, the research highly recommends training of IT specialists, healthcare and medical staff about healthcare ethics.

Details

Technological Sustainability, vol. 1 no. 2
Type: Research Article
ISSN: 2754-1312

Keywords

Open Access
Article
Publication date: 9 June 2020

Mark Ryan and Bernd Carsten Stahl

The purpose of this paper is clearly illustrate this convergence and the prescriptive recommendations that such documents entail. There is a significant amount of research into…

22707

Abstract

Purpose

The purpose of this paper is clearly illustrate this convergence and the prescriptive recommendations that such documents entail. There is a significant amount of research into the ethical consequences of artificial intelligence (AI). This is reflected by many outputs across academia, policy and the media. Many of these outputs aim to provide guidance to particular stakeholder groups. It has recently been shown that there is a large degree of convergence in terms of the principles upon which these guidance documents are based. Despite this convergence, it is not always clear how these principles are to be translated into practice.

Design/methodology/approach

In this paper, the authors move beyond the high-level ethical principles that are common across the AI ethics guidance literature and provide a description of the normative content that is covered by these principles. The outcome is a comprehensive compilation of normative requirements arising from existing guidance documents. This is not only required for a deeper theoretical understanding of AI ethics discussions but also for the creation of practical and implementable guidance for developers and users of AI.

Findings

In this paper, the authors therefore provide a detailed explanation of the normative implications of existing AI ethics guidelines but directed towards developers and organisational users of AI. The authors believe that the paper provides the most comprehensive account of ethical requirements in AI currently available, which is of interest not only to the research and policy communities engaged in the topic but also to the user communities that require guidance when developing or deploying AI systems.

Originality/value

The authors believe that they have managed to compile the most comprehensive document collecting existing guidance which can guide practical action but will hopefully also support the consolidation of the guidelines landscape. The authors’ findings should also be of academic interest and inspire philosophical research on the consistency and justification of the various normative statements that can be found in the literature.

Details

Journal of Information, Communication and Ethics in Society, vol. 19 no. 1
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 4 December 2020

Anton Saveliev and Denis Zhurenkov

The purpose of this paper is to review and analyze how the development and utilization of artificial intelligence (AI) technologies for social responsibility are defined in the…

1642

Abstract

Purpose

The purpose of this paper is to review and analyze how the development and utilization of artificial intelligence (AI) technologies for social responsibility are defined in the national AI strategies of the USA, Russia and China.

Design/methodology/approach

The notion of responsibility concerning AI is currently not legally defined by any country in the world. The authors of this research are going to use the methodology, based on Luciano Floridi’s Unified framework of five principles for AI in society, to determine how social responsibility is implemented in the AI strategies of the USA, Russia and China.

Findings

All three strategies for the development of AI in the USA, Russia and China, as evaluated in the paper, contain some or other components aimed at achieving public responsibility and responsible use of AI. The Unified framework of five principles for AI in society, developed by L. Floridi, can be used as a viable assessment tool to determine at least in general terms how social responsibility is implied and implemented in national strategic documents in the field of AI. However, authors of the paper call for further development in the field of mutually recognizable ethical models for socially beneficial AI.

Practical implications

This study allows us to better understand the linkages, overlaps and differences between modern philosophy of information, AI-ethics, social responsibility and government regulation. The analysis provided in this paper can serve as a basic blueprint for future attempts to define how social responsibility is understood and implied by government decision-makers.

Originality/value

The analysis provided in the paper, however general and empirical it may be, is a first-time example of how the Unified framework of five principles for AI in society can be applied as an assessment tool to determine social responsibility in AI-related official documents.

Article
Publication date: 24 October 2023

Hamid Reza Saeidnia

The purpose of this study is to raise awareness about the ethical implications of artificial intelligence (AI) in the library and information industry, specifically focusing on…

487

Abstract

Purpose

The purpose of this study is to raise awareness about the ethical implications of artificial intelligence (AI) in the library and information industry, specifically focusing on bias and discrimination. It aims to highlight the need for proactive measures to mitigate these issues and ensure that AI technology is developed and implemented in an ethical and unbiased manner.

Design/methodology/approach

This viewpoint paper presents a critical analysis of the ethical implications of bias and discrimination in the library and information industry with respect to AI. It explores current practices and challenges in AI implementation and proposes strategies to address bias and discrimination in AI systems.

Findings

The findings of this study reveal that bias and discrimination are significant concerns in AI systems used in the library and information industry. These biases can perpetuate existing inequalities, hinder access to information and reinforce discriminatory practices. This study identifies key strategies such as data collection and representation, algorithmic transparency and inclusive design to address these issues.

Originality/value

This study contributes to the existing literature by examining the specific challenges of bias and discrimination in AI implementation within the library and information industry. It provides valuable insights into the ethical implications of AI technology and offers practical recommendations for professionals to confront and mitigate bias and discrimination in AI systems, ensuring equitable access to information for all users.

Article
Publication date: 25 October 2019

Zeyi Miao

The purpose of this paper was to identify whether artificial intelligence (AI) products can possess human rights, how to define their rights and obligations and what ethical

1546

Abstract

Purpose

The purpose of this paper was to identify whether artificial intelligence (AI) products can possess human rights, how to define their rights and obligations and what ethical standards they should follow. In this study, the human rights ethical dilemma encountered in the application and development of AI technology has been focused on and analyzed in detail in the light of the existing research status of AI ethics.

Design/methodology/approach

In this study, first of all, the development and application of AI technology, as well as the concept and characteristics of human rights ethics, are introduced. Second, the human rights ethics of AI technology are introduced in detail, including the human rights endowment of AI machines, the fault liability of AI machines and the moral orientation of AI machines. Finally, the approaches to human rights ethics are proposed to ensure that AI technology serves human beings. Every link of its research, production and application should be strictly managed and supervised.

Findings

The results show that the research in this study can provide help for the related problems encountered in AI practice. Intelligent library integrates human rights protection organically so that readers or users can experience more intimate service in this system. It is a kind of library operation mode with more efficient and convenient characteristics, which is based on digital, networked and intelligent information science. It aims at using the greenest way and digital means to realize the reading and research of human rights protection literature in the literature analysis method.

Originality/value

Intelligent library is the future development mode of new libraries, which can realize broad interconnection and sharing. It is people-oriented and can make intelligent management and service and establish the importance of the principle of human rights protection and the specific idea of the principle. The development of science and technology brings not only convenience to people's social life but also questions to be thought. People should reduce its potential harm, so as to make AI technology continue to benefit humankind.

Details

The Electronic Library, vol. 37 no. 5
Type: Research Article
ISSN: 0264-0473

Keywords

Article
Publication date: 7 December 2021

Kumar Saurabh, Ridhi Arora, Neelam Rani, Debasisha Mishra and M. Ramkumar

Digital transformation (DT) leverages digital technologies to change current processes and introduce new processes in any organisation’s business model, customer/user experience…

1780

Abstract

Purpose

Digital transformation (DT) leverages digital technologies to change current processes and introduce new processes in any organisation’s business model, customer/user experience and operational processes (DT pillars). Artificial intelligence (AI) plays a significant role in achieving DT. As DT is touching each sphere of humanity, AI led DT is raising many fundamental questions. These questions raise concerns for the systems deployed, how they should behave, what risks they carry, the monitoring and evaluation control we have in hand, etc. These issues call for the need to integrate ethics in AI led DT. The purpose of this study is to develop an “AI led ethical digital transformation framework”.

Design/methodology/approach

Based on the literature survey, various existing business ethics decision-making models were synthesised. The authors mapped essential characteristics such as intensity and the individual, organisational and opportunity factors of ethics models with the proposed AI led ethical DT. The DT framework is evaluated using a thematic analysis of 23 expert interviews with relevant AI ethics personas from industry and society. The qualitative data of the interviews and opinion data has been analysed using MAXQDA software.

Findings

The authors have explored how AI can drive the ethical DT framework and have identified the core constituents of developing an AI led ethical DT framework. Backed by established ethical theories, the paper presents how DT pillars are related and sequenced to ethical factors. This research provides the potential to examine theoretically sequenced ethical factors with practical DT pillars.

Originality/value

The study establishes deduced and induced ethical value codes based on thematic analysis to develop guidelines for the pursuit of ethical DT. The authors identify four unique induced themes, namely, corporate social responsibility, perceived value, standard benchmarking and learning willingness. The comprehensive findings of this research, supported by a robust theoretical background, have substantial implications for academic research and corporate applicability. The proposed AI led ethical DT framework is unique and can be used for integrated social, technological and economic ethical research.

Details

Journal of Information, Communication and Ethics in Society, vol. 20 no. 2
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 22 January 2024

Dinesh Kumar and Nidhi Suthar

Artificial intelligence (AI) has sparked interest in various areas, including marketing. However, this exhilaration is being tempered by growing concerns about the moral and legal…

1307

Abstract

Purpose

Artificial intelligence (AI) has sparked interest in various areas, including marketing. However, this exhilaration is being tempered by growing concerns about the moral and legal implications of using AI in marketing. Although previous research has revealed various ethical and legal issues, such as algorithmic discrimination and data privacy, there are no definitive answers. This paper aims to fill this gap by investigating AI’s ethical and legal concerns in marketing and suggesting feasible solutions.

Design/methodology/approach

The paper synthesises information from academic articles, industry reports, case studies and legal documents through a thematic literature review. A qualitative analysis approach categorises and interprets ethical and legal challenges and proposes potential solutions.

Findings

The findings of this paper raise concerns about ethical and legal challenges related to AI in the marketing area. Ethical concerns related to discrimination, bias, manipulation, job displacement, absence of social interaction, cybersecurity, unintended consequences, environmental impact, privacy and legal issues such as consumer security, responsibility, liability, brand protection, competition law, agreements, data protection, consumer protection and intellectual property rights are discussed in the paper, and their potential solutions are discussed.

Research limitations/implications

Notwithstanding the interesting insights gathered from this investigation of the ethical and legal consequences of AI in marketing, it is important to recognise the limits of this research. Initially, the focus of this study is confined to a review of the most important ethical and legal issues pertaining to AI in marketing. Additional possible repercussions, such as those associated with intellectual property, contracts and licencing, should be investigated more deeply in future studies. Despite the fact that this study gives various answers and best practices for tackling the stated ethical and legal concerns, the viability and efficacy of these solutions may differ depending on the context and industry. Thus, more research and case studies are required to evaluate the applicability and efficacy of these solutions in other circumstances. This research is mostly based on a literature review and may not represent the experiences or opinions of all stakeholders engaged in AI-powered marketing. Further study might involve interviews or surveys with marketing professionals, customers and other key stakeholders to offer a full knowledge of the practical difficulties and solutions. Because of the rapid speed of technical progress, AI’s ethical and regulatory ramifications in marketing are continually increasing. Consequently, this work should be a springboard for more research and continuing conversations on this subject.

Practical implications

This study’s findings have several practical implications for marketing professionals. Emphasising openness and explainability: Marketing professionals should prioritise transparency in their use of AI, ensuring that customers are fully informed about data collection and utilisation for targeted advertising. By promoting openness and explainability, marketers can foster customer trust and avoid the negative consequences of a lack of transparency. Establishing ethical guidelines: Marketing professionals need to develop ethical rules for the creation and implementation of AI-powered marketing strategies. Adhering to ethical principles ensures compliance with legal norms and aligns with the organisation’s values and ideals. Investing in bias detection tools and privacy-enhancing technology: To mitigate risks associated with AI in marketing, marketers should allocate resources to develop and implement bias detection tools and privacy-enhancing technology. These tools can identify and address biases in AI algorithms, safeguard consumer privacy and extract valuable insights from consumer data.

Social implications

This study’s social implications emphasise the need for a comprehensive approach to address the ethical and legal challenges of AI in marketing. This includes adopting a responsible innovation framework, promoting ethical leadership, using ethical decision-making frameworks and conducting multidisciplinary research. By incorporating these approaches, marketers can navigate the complexities of AI in marketing responsibly, foster an ethical organisational culture, make informed ethical decisions and develop effective solutions. Such practices promote public trust, ensure equitable distribution of benefits and risk, and mitigate potential negative social consequences associated with AI in marketing.

Originality/value

To the best of the authors’ knowledge, this paper is among the first to explore potential solutions comprehensively. This paper provides a nuanced understanding of the challenges by using a multidisciplinary framework and synthesising various sources. It contributes valuable insights for academia and industry.

Details

Journal of Information, Communication and Ethics in Society, vol. 22 no. 1
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 7 March 2023

Omoregie Charles Osifo

The purpose of this paper is to identify the key roles of transparency in making artificial intelligence (AI) greener (i.e. causing lesser carbon dioxide emissions) during the…

Abstract

Purpose

The purpose of this paper is to identify the key roles of transparency in making artificial intelligence (AI) greener (i.e. causing lesser carbon dioxide emissions) during the design, development and manufacturing stages or processes of AI technologies (e.g. apps, systems, agents, tools, artifacts) and use the “explicability requirement” as an essential value within the framework of transparency in supporting arguments for realizing greener AI.

Design/methodology/approach

The approach of this paper is argumentative, which is supported by ideas from existing literature and documents.

Findings

This paper puts forward a relevant recommendation for achieving better and sustainable outcomes after the reexamination of the identified roles played by transparency within the AI technology context. The proposed recommendation is based on scientific opinion, which is justified by the roles and importance of the two approaches (compliance and integrity) in ethics management and other areas of ethical studies.

Originality/value

The originality of this paper falls within the boundary of filling the gap that exists in sustainable AI technology and the roles of transparency.

Details

Journal of Information, Communication and Ethics in Society, vol. 21 no. 2
Type: Research Article
ISSN: 1477-996X

Keywords

1 – 10 of over 5000