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1 – 10 of over 9000Researchers have worked diligently to find the factors that foster organizational trust, but the causal relationships between the enablers of organizational trust have remained…
Abstract
Purpose
Researchers have worked diligently to find the factors that foster organizational trust, but the causal relationships between the enablers of organizational trust have remained unexplored. Therefore, the purpose of this study is to map and analyze the causal link structures of organizational trust enablers.
Design/methodology/approach
Data were gathered from employees working in Indian manufacturing organizations. The decision-making trial and evaluation laboratory (DEMATEL) approach was used to test the cause-and-effect linkages among organizational trust enablers.
Findings
The empirical evidence shows that 6 out of 14 enablers are causal, namely, organizational justice, person–organization fit, corporate citizenship, positive leadership behavior, relational quality and job satisfaction.
Practical implications
The findings of the study offer a deeper understanding of identified enablers of organizational trust and their linkages with other outcome enablers. Furthermore, the findings provided in the current study will assist top authorities, practitioners and HR managers in focusing on the select causal organizational trust enablers. In addition, the ranking established in this study will help organizations in directing their efforts and resources toward the few select enablers that help to facilitate other consequent enablers of organizational trust. In other words, the results of the study would help in gaining the advantages of efficiency in fostering trust at work.
Originality/value
By providing the empirically valid causal framework of organizational trust enablers, the present study makes a novel contribution to the field. Also, the findings of this study would help organizational policymakers, HR managers and organizational behavior practitioners in developing a better understanding of inculcating trust at work. Furthermore, the use of these enablers will help to foster a trustworthy environment at work.
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The present study examines the nexus between workplace relationship conflict, perceived sincere apology, interpersonal forgiveness, trust restoration and future cooperation at…
Abstract
Purpose
The present study examines the nexus between workplace relationship conflict, perceived sincere apology, interpersonal forgiveness, trust restoration and future cooperation at work after a trust violation episode has occurred.
Design/methodology/approach
The data for the analysis were collected from 226 employees using scenarios and survey methods and quantitative techniques were applied to analyze the data.
Findings
The results show that perceived sincerity of apology serves as a mediating variable in the link between workplace relationship conflict and interpersonal forgiveness. Interpersonal forgiveness is found to be positively related to future cooperation at work with the mediating role of trust restoration.
Practical implications
The findings of the study have practical implications for strategy makers, human resource managers and practitioners interested in stimulating future cooperation at work after a trust violation episode has occurred. The study advocates that sincere apology and interpersonal forgiveness serve as an important link to recovering from trust violation damages and cultivating future cooperation at work after a relationship conflict has occurred.
Originality/value
The findings of the present study bring new insights on the role played by sincere apology and interpersonal forgiveness in facilitating trust restoration and future cooperation at work after a relationship conflict episode has occurred.
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Javaid Ahmad Wani and Shabir Ahmad Ganaie
The purpose of this study is to explore the association between select human resource management practices and employee performance in academic libraries in India.
Abstract
Purpose
The purpose of this study is to explore the association between select human resource management practices and employee performance in academic libraries in India.
Design/methodology/approach
The current study uses the quantitative method of research. Partial least squares-structural equation modelling (PLS-SEM) was used to analyse the results. The current study uses a cross-sectional approach by using a convenient sampling method. The sample size of the study was 163, which was adequate for conducting PLS-SEM analysis.
Findings
The study found a significant positive correlation between human resource management practices and employee performance in academic libraries. This suggests that the implementation of effective human resource management practices has a beneficial impact on various aspects of employee performance.
Research limitations/implications
The study’s cross-sectional design may limit the ability to establish causality or determine the direction of the relationship between human resource management practices and employee performance. The study may have limitations regarding the sample size and its representativeness. If the sample is small or limited to specific academic libraries in India, it may not be possible to generalise the findings to a broader population of academic libraries in the country or to libraries in other regions or countries.
Practical implications
The study has practical implications for academic libraries in India. By recognising the significant correlation between human resource management practices and employee performance, libraries can prioritise the implementation of effective human resource management strategies. This includes aligning human resources practices with organisational goals, focusing on employee development and engagement and adopting best practices in recruitment, training and performance management.
Social implications
This study can have broader social implications by promoting a supportive and productive work culture that positively impacts the academic library community.
Originality/value
The paper focuses on a quite important and largely unexplored area of human resource management within the academic libraries sector.
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Muhammad Yasir and Abdul Majid
The purpose of this paper is to examine the mediating role of trust in the relationship between knowledge management enablers (i.e. top management support, organizational culture…
Abstract
Purpose
The purpose of this paper is to examine the mediating role of trust in the relationship between knowledge management enablers (i.e. top management support, organizational culture, knowledge management system quality, and openness in communication) on knowledge sharing in small and medium enterprises (SMEs) in Pakistan.
Design/methodology/approach
The study was conducted through self-administered survey of employees of SMEs in Pakistan. Correlation, Baron and Kenny approach (causal steps approach) and PROCESS Macro (normal test theory) developed by Hayes were used to find out the direct and indirect effects of trust among knowledge management enablers and knowledge sharing.
Findings
The results have shown that trust of employees at SMEs was developed through knowledge management enablers which promote knowledge sharing. Therefore, the relationship between knowledge management enablers, trust, and knowledge sharing is positive.
Research limitations/implications
The current study only considered the single aspect of knowledge management system, i.e. knowledge sharing; some other aspects of knowledge management system such as knowledge creation and knowledge utilization can be used for future studies at SMEs sector.
Practical implications
The mediation of trust between top management support, culture, openness in communication, and knowledge sharing provided that trustworthy relationships between the members of an organization would lead to enhance the knowledge sharing activities. In order to promote the knowledge sharing attitudes within the organization, the managers should consider knowledge management enablers (top management support, organizational culture, and openness in communication) along with trustworthy environment as an energetic force for the development of knowledge management systems.
Originality/value
The study confirmed the mediating effect of trust between the relationships of top management support, organizational culture, openness in communication, and knowledge sharing, while there is a partial mediating role of trust between knowledge management system quality and knowledge sharing.
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M. Begoña Lloria and Marta Peris-Ortiz
The purpose of this paper is to analyse how changes in a set of structural design variables (i.e. liaison position, networked design, innovation teams and work teams) affect the…
Abstract
Purpose
The purpose of this paper is to analyse how changes in a set of structural design variables (i.e. liaison position, networked design, innovation teams and work teams) affect the creation of new knowledge within organizations. The enablers intention, autonomy, fluctuation and creative chaos, redundancy, variety, and trust and commitment, taken from Nonaka's framework, are used as intermediate variables.
Design/methodology/approach
A sample of 167 large Spanish companies was used to empirically test a general relational model.
Findings
The analysis yielded two main conclusions. First, the relationship between structural variables and enablers, and, second, the relationship of enablers with knowledge creation emerged as highly relevant for knowledge creation in organizations.
Research limitations/implications
A major limitation of this study was the relatively small number of variables used to define organizational structure. In reality, a large number of variables combine to create organizational structure, yet this study only included four: liaison position, networked design, innovation teams and work teams. A further limitation is the importance of the organizational context itself, which was not addressed in this study.
Practical implications
This research has yielded findings that can help firms to understand and appreciate the changes that may occur in certain organizational design variables that affect knowledge creation. Equally, this research shows that knowledge creation has the potential to act as a catalyst for innovation, and may consequently drive change within the firm.
Originality/value
Despite a long tradition of research into organizations and the ways in which these entities create knowledge, the literature requires enhancing through the publication of articles that provide a deeper knowledge of the context and tools that aid knowledge creation. The novel approach adopted in the current study verified whether certain variables related to organization design (i.e. liaison positions, networked design, innovation teams and work teams) exert a relevant influence on knowledge creation.
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Rehab Iftikhar and Catherine Lions
The paper aims at identifying knowledge sharing barriers and enablers in an interorganizational setting at different levels of units. For this purpose, the interorganizational…
Abstract
Purpose
The paper aims at identifying knowledge sharing barriers and enablers in an interorganizational setting at different levels of units. For this purpose, the interorganizational setting of Peshawar Bus Rapid Transit project in Pakistan is examined.
Design/methodology/approach
This study adopts an exploratory single case study approach. The empirical data comprise semi-structured interviews and archival documents. Thematic analysis is used for analyzing the data.
Findings
The findings identify distinct knowledge sharing barriers and enablers at different level of units (individual, team, organizational and interorganizational). Based on the findings, an integrative framework of knowledge sharing barriers, enablers, and levels of units is proposed. Furthermore, the findings provide guidance to managers as the findings show how different knowledge sharing barriers and enablers are important at different levels of units.
Originality/value
This study novelty lies in determining separate sets of knowledge sharing barriers and enablers at different level of units in an interorganizational project. This study contributes to the literature on knowledge sharing by studying an interorganizational project.
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Nisha Bamel, Sanjay Dhir and Sushil Sushil
The purpose of this paper is to identify the inter-partner dynamics-based enablers of joint venture (JV) competitiveness. In addition, this paper models the interactions among…
Abstract
Purpose
The purpose of this paper is to identify the inter-partner dynamics-based enablers of joint venture (JV) competitiveness. In addition, this paper models the interactions among identified enablers/factors to project the strength of their relationship with JV competitiveness.
Design/methodology/approach
ISM- and total interpretive structural modeling (TISM)-based fuzzy TISM approach has been used to examine the interactions and strength of interactions among identified enablers of JV competitiveness.
Findings
The analysis concludes that inter-partner dynamics-based enablers, such as partner fit, power symmetry and trust, have strong driving power and low dependence power and are at the lowest level of hierarchy in fuzzy TISM model. Variables like collaborative communication, organizational learning and absorptive capacity are linkage variables and they have high dependence as well as driving power and they lie in the second level of fuzzy TISM hierarchy. Strategic flexibility is found to have high dependence power and has weak driving power. The outcome variable JV competitiveness found to have zero driving power and highest dependence power.
Practical implications
The findings have implications for practitioners and policy makers. JVs may achieve competitiveness by managing identified enablers (inter-partner dynamics).
Originality/value
Present paper is one among the few efforts that address the issue of JV competitiveness (post-formation of JV). Methodologically also, this study is one among few initial efforts of using modified fuzzy TISM to explore and understand the linkage among enablers and outcome variables. Modified fuzzy TISM process carries out transitivity checks along with the successive pair-wise comparisons and simplifies the fuzzy TISM approach.
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Muhammad Yasir, Abdul Majid and Muhammad Yasir
The purpose of this paper is to analyze the knowledge sharing behavior of faculty members of research universities in emerging economies after considering the predicting role of…
Abstract
Purpose
The purpose of this paper is to analyze the knowledge sharing behavior of faculty members of research universities in emerging economies after considering the predicting role of knowledge management enablers and mediating role of trust.
Design/methodology/approach
The study was conducted through self-administered survey of faculty members of research universities in Pakistan. Correlation, causal steps approach and the normal test theory approach were used to find out the role of trust among knowledge management enablers and knowledge sharing.
Findings
The results showed that trust of faculty members at research universities was developed through knowledge management enablers which promote knowledge sharing. Therefore, the association between knowledge management enablers, trust and knowledge sharing is positive.
Research limitations/implications
The current study investigates the relationships of knowledge management enablers on knowledge sharing; future studies should be conducted as an extension of this work to find out the outcomes of this relationship such as performance of faculty members as well as effectiveness and competitive advantages of knowledge sharing.
Practical implications
Mediating role of trust on knowledge enablers and knowledge sharing provided that university administration and policy makers should create culture which support trust worthy relationships among faculty members where knowledge sharing could flourish.
Originality/value
The study confirmed the mediating effect of trust between the relationships of knowledge self-efficacy, reciprocal benefit, face to face interactive communication and knowledge sharing, while there is a partial mediating role of trust between knowledge management system infrastructure and knowledge sharing.
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Chau Ngoc Dang, Warit Wipulanusat, Peem Nuaklong and Boonsap Witchayangkoon
This study aims to explore the relationships between knowledge management (KM) enablers, employee innovativeness (EI) and market development performance (MDP) in architecture…
Abstract
Purpose
This study aims to explore the relationships between knowledge management (KM) enablers, employee innovativeness (EI) and market development performance (MDP) in architecture, engineering and construction (A/E/C) firms.
Design/methodology/approach
A questionnaire survey is conducted to collect empirical data from A/E/C practitioners in Vietnam. First, factor analysis is used to identify KM enablers in A/E/C firms. Then, a framework which shows the links between KM enablers, EI and MDP is proposed. Structural equation modeling (SEM) is used to examine the proposed relationships.
Findings
This study identifies five constructs which can enable A/E/C firms to achieve effective KM implementation, including mutual trust and collaboration, organizational values and norms, information and communication systems, organizational policies and empowerment. Furthermore, the SEM results show that except for organizational policies, four remaining KM enablers significantly affect EI. It is also found that EI has a significant impact on MDP.
Practical implications
The findings could help A/E/C firms to know which KM enablers are critical to EI and provide a better understanding of the link between EI and MDP. Hence, they could make appropriate investments in KM practices to improve both EI and MDP.
Originality/value
The results of this study fill the gap in knowledge by empirically structuring the relationships between KM enablers, EI and MDP. Such results may provide A/E/C firms with useful information to enhance EI and MDP in today’s intensively competitive construction environments.
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Adrian Tootell, Elias Kyriazis, Jon Billsberry, Véronique Ambrosini, Sam Garrett-Jones and Gordon Wallace
This study aims to explore the factors undergirding knowledge creation in the university-industry complex inter-organizational arrangement. It builds upon social capital and…
Abstract
Purpose
This study aims to explore the factors undergirding knowledge creation in the university-industry complex inter-organizational arrangement. It builds upon social capital and relationship marketing theories.
Design/methodology/approach
This study uses a qualitative research design. In total, 36 innovation champions involved in knowledge creation were interviewed to provide detailed insights into the process. A thematic analysis of the in-depth interviews was conducted.
Findings
The principal finding was that opportunistic behavior was a significant barrier to knowledge creation. In severe cases, the knowledge creation process was destroyed, resulting in lost investment. Principled behavior and investment in affect-based and cognition-based trust, through five critical trust development activities, provided the best path to successful knowledge creation.
Originality/value
This study contributes to the knowledge management literature by providing insights into the enablers and barriers to the formation of cooperation, a crucial antecedent to knowledge creation literature. It also affords practical implications for innovation managers and policymakers on how they can improve knowledge creation by using social capital and relationship marketing theory in complex inter-organizational arrangements.
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