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Article
Publication date: 1 May 1993

Christine Blincoe

An article in two parts which considers: the level of counsellingactivity within specific UK organizations: and the functioning of an EAPin one company. Aims, overall, to…

Abstract

An article in two parts which considers: the level of counselling activity within specific UK organizations: and the functioning of an EAP in one company. Aims, overall, to offer some qualitative evidence of counselling services effectiveness. Part 1 used a questionnaire and postal survey to ascertain those organizations providing EAP or counselling services. Considers who performs the counselling service, access to the service, the scope of problems dealt with, and how closely the service matches the essential characteristics of an EAP. Found only one organization that fulfilled all the criteria. Part 2 used structured interviews with employees in one organization. Charts employees′ views on awareness of the EAP, the quality of service being offered, benefits and disadvantages, and involvement of EAP staff in organizational change. Results indicate some lack of awareness of the full role of EAPs; and some stigma associated with using the service. On the whole the EAP is well‐received. Advises against EAP staff becoming involved in organizational change in case the core function of the service is diluted.

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Employee Councelling Today, vol. 5 no. 5
Type: Research Article
ISSN: 0955-8217

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Article
Publication date: 1 November 1995

Mike Megranahan

Although many organizations are increasingly providing employeeassistance programmes (EAPs), many fail to assess what they want to getfrom them and how they will monitor…

Abstract

Although many organizations are increasingly providing employee assistance programmes (EAPs), many fail to assess what they want to get from them and how they will monitor the quality of the service they are receiving. Suggests that EAPs can be monitored successfully through a system of benchmarking key EAP components. Once these objectives have been agreed jointly by the organization and the EAP provider, it is much easier for all parties to agree on the progress and effectiveness of the programme. Highlights the process and objectives of EAP monitoring.

Details

Personnel Review, vol. 24 no. 7
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 1 June 1995

Mike Megranahan

The employee assistance programme (EAP) is designed to benefitevery area in an organization where individual performance plays a part.Before an EAP is introduced, however…

Abstract

The employee assistance programme (EAP) is designed to benefit every area in an organization where individual performance plays a part. Before an EAP is introduced, however, there needs to be a clear analysis of its aims and objectives, the way it should be designed in order to meet the objectives, and how the objectives will be monitored. Without this analysis there will be no mechanism in place to control the quality of the service. Outlines the ways in which mutual assessment of EAP quality can be carried out by both the provider and the customer. Examines the benchmarking process and identifies practical ways in which this can be carried out.

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Employee Councelling Today, vol. 7 no. 3
Type: Research Article
ISSN: 0955-8217

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Article
Publication date: 1 April 1991

Susan Stolz

Employee Assistance Programmes cannot function without supervisorco‐operation. Personal experiences of an EAP consultant in Australia andthe USA are drawn on to describe…

Abstract

Employee Assistance Programmes cannot function without supervisor co‐operation. Personal experiences of an EAP consultant in Australia and the USA are drawn on to describe case studies of success in developing supervisor and management commitment to EAP. Some of the techniques used are outlined: custom designing of supervisory training; identifying employee problems on the basis of job performance issues; consultation with supervisors prior to employee referrals to EAP, ongoing consultation as follow‐up; monitoring of employee performance on the job.

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Employee Councelling Today, vol. 3 no. 4
Type: Research Article
ISSN: 0955-8217

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Article
Publication date: 22 December 2020

Erica Ceka and Natalia Ermasova

This study investigates the relationship between police officer's willingness to use Employee Assistance Program (EAP) and their perceptions about stress and help-seeking…

Abstract

Purpose

This study investigates the relationship between police officer's willingness to use Employee Assistance Program (EAP) and their perceptions about stress and help-seeking in policing, considering the effect of gender and ethnicity in this association.

Design/methodology/approach

A survey of 431 Illinois police officers is used to measure officer's perceptions about help-seeking and organizational stressors. The conditional PROCESS modeling (Hayes, 2012) was employed to analyze the hypothesized mediation model. The ANOVA test was used to determent the effect of gender and ethnicity on organizational stressors in policing.

Findings

Findings suggest police officer's willingness to use EAP is shaped by the perceived negative effect of stress on promotion through the mediator, confidence in their departments to receive adequate assistance, with noticeable gender and ethnic differences. The analysis demonstrated that female police officers feel stressed because of unfair promotional opportunities and poor relationships with supervisors. Female police officers are less willing to apply for the EAP services to mitigate stress than male police officers. The findings reveal that ethnicity is a significant predictor of the police officers' willingness to apply for EAP services to mitigate stress.

Research limitations/implications

The current study is limited by its focus on only one police department located in the Illinois, USA. This may limit the generalizability of the results. The cross-sectional nature of data used to draw conclusions and variation in departments' characteristics and compositions could influence results.

Practical implications

The research has practical implications for those who are interested to understand organizational stressors and perceptions on help-seeking in policing. This study provides suggestions for police administrators to make effort in creating more sensitive working environment to reduce stressors for female police officers and representatives of ethnic groups.

Originality/value

The research unveils the significance of officer's confidence in their departments in modifying their willingness to use EAP, revealing the effect of organizational stressors on confidence. The study adds empirical evidence to existing research on impact of gender and ethnicity on their willingness to use EAP.

Details

Policing: An International Journal, vol. 44 no. 2
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 1 June 2000

Linda Alker and David McHugh

This article addresses the rationales employed for the introduction of employee assistance or advisory programmes (EAPs) in UK organisations. It examines typological…

Abstract

This article addresses the rationales employed for the introduction of employee assistance or advisory programmes (EAPs) in UK organisations. It examines typological conceptions of rationales for the introduction of EAPs which are appraised in relation to a study of the introduction of UK based EAP programmes and the literature on organisational interventions. The article concludes that more support is offered for organisational change as a rationale for EAP introduction than for more humanistic considerations, which appear to be better related to managers’ work roles. An extended discussion examines the residual role that welfare seems to play in modern HRM strategies and how current explanations of EAP programmes based on counselling models would benefit from input from models of consultancy processes.

Details

Journal of Managerial Psychology, vol. 15 no. 4
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 18 May 2015

Elizabeth Donnelly, Colby Valentine and Karen Oehme

The toll of the stresses of policing on officers’ physical and mental health and on their individual work and family functioning has been well documented in the…

Abstract

Purpose

The toll of the stresses of policing on officers’ physical and mental health and on their individual work and family functioning has been well documented in the literature. Given the well-established consequences of work-related stress on law enforcement, it becomes important to understand how officers are utilizing institutional support systems. Specifically, the purpose of this paper is to elucidate the relationship between officers and Employee Assistant Programs (EAPs).

Design/methodology/approach

Data were collected from surveys attached to an online officer training targeting domestic violence in law enforcement families in a large southern state.

Findings

A total of n=934 participants were retained for analyses. Few respondents (16.2 percent) reported accessing their EAPs. Totally, 56.4 percent reported knowing enough about their EAP and how to access it; 33 percent of participants would not use their EAPs for domestic violence concerns. No significant differences among officers who did and did not access their EAPs for workplace stress, posttraumatic stress, alcohol use, or domestic violence were identified. Significant differences in alcohol use, posttraumatic stress, and operational stress were identified in those who reported not knowing enough about how to access their EAP.

Practical implications

Concrete suggestions are offered to help increase officers’ knowledge and understanding of the importance of mental health and EAPs. Agencies should consider a more comprehensive approach to mental health to ensure that officers get the help they need.

Originality/value

Very little is known about the relationship that law enforcement officers have with EAP services. This study sheds light on some important differences in work-related stress, stress reactions, and knowledge and familiarity with EAP services.

Details

Policing: An International Journal of Police Strategies & Management, vol. 38 no. 2
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 1 April 1986

Terry C. Blum and Paul M. Roman

Since the early 1970s work‐based interventions to deal with the emotional problems of workers arising from the workplace have emerged from the practitioner community…

Abstract

Since the early 1970s work‐based interventions to deal with the emotional problems of workers arising from the workplace have emerged from the practitioner community. “Employee Assistance Programmes” (EAPs) have developed principally in the US and other English‐speaking cultures. A descriptive analysis of the emergence of EAPs in the US and the attempt by Australians to transfer this technology to Australia, the structure of that effort and apparent reasons for its eventual stagnation is presented. It points to the relative importance of government agencies, programme development specialists and treatment delivery agencies in programme adoption and implementation. It is evident that employers are working to demonstrate interest in employee health in terms of its impact on productivity and performance and its effects on the costs of health care. These developments are not limited to the USA. As a multinational phenomenon, employer involvement has an open‐ended potential for subtle forms of social control.

Details

International Journal of Sociology and Social Policy, vol. 6 no. 4
Type: Research Article
ISSN: 0144-333X

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Article
Publication date: 1 February 1991

Nan Van Den Bergh

This article describes the significance of mutual aid and self‐helpgroups for employee assistance programmes (EAPs). In an era of dwindlingresources, groups can be…

Abstract

This article describes the significance of mutual aid and self‐help groups for employee assistance programmes (EAPs). In an era of dwindling resources, groups can be valuable adjunctive resources. Examples given are a recovery network of AA members at the workplace willing to act in a 12‐step fashion with EAP clients, a co‐dependency assessment and support group, a supervisor′s mutual aid support group and a peer support group diversity network. The benefit to EAP professionals of developing these groups is an expanded range of referral resources, increased visibility for the EAP and an opportunity to engage in community building within the workplace.

Details

Employee Councelling Today, vol. 3 no. 2
Type: Research Article
ISSN: 0955-8217

Keywords

Content available
Article
Publication date: 1 June 2008

Caroline Brandt

This study investigated undergraduate preparation of English as a Second Language (ESL) students through English for Academic Purposes courses, in relation to recipient…

Abstract

This study investigated undergraduate preparation of English as a Second Language (ESL) students through English for Academic Purposes courses, in relation to recipient subject lecturers’ expectations. Qualitative data were gathered from 36 faculty teaching ESL undergraduates in nine countries. A two-phase approach included seeking discursive responses to questionnaires from faculty and information about curricula. Outcomes highlighted difficulties with material selection for EAP tutors. Tutors chose between ‘general interest’ or ‘discipline-specific’ material, but reported that the former could lead to oversimplification or discipline irrelevance, while the latter usually requires some specialized subject knowledge which may be beyond tutors’ remit. Addressing this, it is suggested that articles about EAP-related topics can form the subject matter of EAP courses with significant benefits. In particular, they can simultaneously provide students with models of academic writing, while the content reinforces skills needed for successful study.

Details

Learning and Teaching in Higher Education: Gulf Perspectives, vol. 5 no. 1
Type: Research Article
ISSN: 2077-5504

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