An article in two parts which considers: the level of counselling activity within specific UK organizations: and the functioning of an EAP in one company. Aims, overall, to offer some qualitative evidence of counselling services effectiveness. Part 1 used a questionnaire and postal survey to ascertain those organizations providing EAP or counselling services. Considers who performs the counselling service, access to the service, the scope of problems dealt with, and how closely the service matches the essential characteristics of an EAP. Found only one organization that fulfilled all the criteria. Part 2 used structured interviews with employees in one organization. Charts employees′ views on awareness of the EAP, the quality of service being offered, benefits and disadvantages, and involvement of EAP staff in organizational change. Results indicate some lack of awareness of the full role of EAPs; and some stigma associated with using the service. On the whole the EAP is well‐received. Advises against EAP staff becoming involved in organizational change in case the core function of the service is diluted.
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