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The purpose of this viewpoint is to provide a framework for future research on e‐government impact.

Using a concise review of major e‐government studies, we present a value framework for assessing the impact of e‐government. Specifically, we integrate the two stakeholder perspectives on e‐government namely the “government” and the “citizen” and identify areas where e‐government can provide returns.

The model delineates three government and five citizen areas where e‐government may create an impact. The three government areas are policy making, program administration, and compliance. The five citizen areas are financial, political, social, ideological, and stewardship. The impact in these areas is created because of two major value‐generating mechanisms: enhancements in efficiency and enhancements in effectiveness. Further, the impact is created at different levels of analyses: local, state, and central governments.

This viewpoint provides a timely discussion on returns from e‐government and provides a value framework for assessing these returns. It also provides several suggestions for future research in this area. This viewpoint is a call for systematic future research on the impact of e‐government.

The study aims to understand the way metaverse might revolutionize the governance format – precisely the e-government concept – besides underlining the challenges leaving suggestive contours for further research in this realm.

An inductive research approach included the content analysis of relevant literature to identify patterns and generalize them into areas and approaches. Developing a conceptual framework seeks to systematically organize knowledge on metaverse government and provide an understanding of its contributions to enhancing the e-government maturity models.

The authors identified three general areas and approaches – content and data lifecycle management; platforms, tools and services; and infrastructure and computing resources – that shape how challenges of enterprise architecture layers should be resolved in a future research agenda. Integration of these government metaverse areas and approaches is linked with four enterprise architecture layers (technology, applications, data and business) that advance a new e-government meta stage of e-government maturity and the related challenges.

Hitherto, metaverse literature has hinged itself on the benefits and challenges of metaverse in the private sector. However, the exact dimensions have not been probed in the public sector and its e-government domain – the present study seeks to plug this gap.

Citizen engagement (CE) in public policy is increasingly considered to be an important feature of governance worldwide. The aim of this study is to explore the impact of e-government usage (EGU) on citizens’ engagement. In addition, the study investigates the mediating effect of government reputation (GR) and the moderating role of digital divide (DD) in EGU and citizens' engagement relationship.

Data were collected from 938 respondents in Vietnam with a random method. This study used the partial least squares – structural equation modeling method to examine hypotheses.

The results show that e-government and GR are critical determinants of CE. Furthermore, GR plays a mediating role in the relationship between e-government and CE. The results also show how DD moderates this nexus.

The findings of this study provide valuable evidence and implications. Public officials must improve the GR and administrative capacity as the determination for the CE. Moreover, the government should continually carry out policies to reduce the DD.

By investigating the mediating and moderating effects of GR and DD, this study has significantly contributed to advancing the body knowledge of e-government.

The purpose of this paper is to examine the mediating role of e-trust and e-satisfaction in the relationship between e-service quality and e-loyalty in the context of e-government services.

The data were collected via an online questionnaire of Jordanian citizens. The structural equation model based on partial least squares was used to test hypotheses.

The findings showed that e-service quality has a positive and significant effect on e-loyalty. E-service quality has a positive and significant effect on both e-trust and e-satisfaction. E-trust and e-satisfaction have a positive and significant effect on e-loyalty. E-trust has a positive effect on e-satisfaction. Finally, regarding the mediating effect of e-trust and e-satisfaction, e-trust and e-satisfaction partially mediate the relationship between e-service quality and e-loyalty in the context of e-government services, and hence all hypotheses were accepted.

The results of this research aid governmental policymakers in implementing information and communication technology strategies that streamline citizens’ transactions and promote their active engagement in e-government initiatives. Additionally, the government has suggested improving awareness campaigns and providing training for employees to enhance the quality of e-services provided to citizens.

The study aims to investigate the relationship between E-government and corruption. It also examines the moderator role of national culture through Hofstede’s dimensions on the association between E-government and corruption.

In addition to panel regression techniques, the authors use the random forest method to assess the order of importance of all significant variables in determining corruption. The sample of this study consists of 55 countries during 2008–2020 period.

The results show that E-government is negatively correlated with corruption. The authors also find that both economic and cultural variables play an important role in determining corruption. However, religion has no impact on corruption. The results can potentially assist regulators and policy-makers when trying to control corruption as they should take into consideration the cultural background of citizens when making rules and procedures that aim at reducing corruption.

The current study uses random forests model, which allows the regression of variables based on the construction of a multitude of decision trees. The main contribution of using this model compared to the other regression models used in prior studies is to extract the relative importance of each significant variable. More precisely, it evaluates the rank of importance for each significant variable that drives corruption rather than merely identifying variables that drive corruption regardless of their relative importance.

The association between e-government and trust in government has been extensively examined, even though empirical works have returned conflicting conclusions about this association. This study aims to revisit the relationship between e-government and trust in government using macrolevel data from Organisation for Economic Co-operation and Development (OECD) member countries. It also addresses whether or not e-government should contribute to the quality of governance to improve trust in government.

Archival data from 36 OECD members over five years (2012–2015) were used to achieve the study objectives.

Results indicate that e-government does not directly affect trust in government, although there is an indirect association.

This implies that e-government systems will not significantly impact trust in government unless they contribute to the quality of governance that offers a basis for granting trust in government. Accordingly, value creation, including trust, should be considered during the design of e-government systems to achieve the desired outcomes.

This paper aims to examine the factors contributing to e-government development as a means to foster sustainable development, highlighting the need for robust e-government frameworks to navigate economic, social and environmental challenges.

A literature-based conceptual framework is presented, grounded in the comparative analysis of e-government in five diverse Asian countries. The paper introduces a research model with testable propositions and synthesizes lessons for future research, emphasizing the integration of e-government with sustainable development goals.

The key findings identify three critical factors for e-government development: policy priorities and strategic initiatives, ICT infrastructure and public–private partnerships investment. The research underscores e-government’s role in providing electronic services that support transparency and democracy, which are essential for sustainable development.

Limitations arise from focusing on select Asian countries, potentially affecting the generalizability of results, as well as the dynamic nature of technology and policy landscapes.

This paper underscores the essential role of governmental action in advancing sustainable development via e-government strategies, providing a framework for success in both developing and developed contexts. It demonstrates how e-government can drive sustainability by comparing the progress of five Asian countries to highlight best practices and challenges in implementing such systems effectively.

The paper uniquely bridges e-government and sustainable development research, showing e-government’s role as a sustainable development instrument. This novel integration is supported by extensive literature and a strategic selection of countries representing varying stages of e-government maturity, providing a well-rounded view of e-government’s impact on sustainable outcomes.

This study investigates the factors influencing citizen attitudes toward e-government services and their effects on the adoption of e-government services in Saudi Arabia. It sheds light on the moderating role of citizen motivation in the relationship between factors influencing citizen attitudes in favor of e-government services and their adoption and usage behavior in the Saudi Arabian context. The study analyzes both the drivers propelling the uptake and the barriers impeding it.

A descriptive research design was employed in this study, which surveyed 487 respondents from Jeddah and Madina cities and the surrounding region. The research identifies key drivers, including cultural factors, digital literacy, government policy and interventions, privacy and security, technical infrastructure, support services and citizen trust, alongside barriers such as concerns about data security and digital literacy.

The findings reveal the complex interplay of these factors in shaping citizen attitudes toward e-government services and their effects on adoption in Saudi Arabia. The study indicates that citizen motivation toward e-government services moderates the relationship between, adoption and usage behavior.

This study contributes valuable insights for policymakers and practitioners by offering a nuanced perspective on e-government service adoption in the Saudi Arabian context. It enhances our understanding of the factors influencing citizen attitudes and their impact on e-government adoption, highlighting the importance of citizen motivation as a moderating factor in this relationship.

The Kingdom of Saudi Arabia (KSA) is embracing digital transformation and e-government services, aiming to improve efficiency, accessibility and citizen-centricity. Nonetheless, the country faces challenges such as evolving cyber threats. The purpose of this study is to investigate the factors influencing cybersecurity practices to ensure the reliability and security of e-government services.

This paper investigates the multifaceted dynamics of cybersecurity practices and their impact on the quality and effectiveness of e-government services. Five key factors explored include organizational culture, technology infrastructure, adherence to standards and regulations, employee training and awareness and financial investment in cybersecurity. This study used a quantitative method to gather data from 320 participants. The researcher collected 285 completed questionnaires, excluding unusable or incomplete responses, and analyzed the final data set using partial least squares structural equation modeling.

The findings show that financial investment in cybersecurity, employee training and awareness and adherence to cybersecurity regulations significantly influence the adoption of robust cybersecurity practices. However, the relationship between organizational culture and cybersecurity practices is less straightforward. The research establishes a strong positive correlation between cybersecurity practices and e-government service quality, highlighting the role of security in fostering public trust and user satisfaction and meeting the evolving needs of citizens and businesses.

This research contributes valuable empirical evidence to the fields of e-government and cybersecurity, offering insights that can inform evidence-based policy decisions and resource allocation. By understanding the nuanced dynamics at play, Saudi Arabia is better poised to fortify its digital governance infrastructure and provide secure, high-quality e-government services to its constituents.

This study aimed to identify and analyse the key factors influencing the adoption of e-government services and to discern their implications for various stakeholders, from policymakers to platform developers.

Through a comprehensive review of existing literature and detailed analysis of multiple studies, this research organised the influential factors based on their effect: highest, direct and indirect. The study also integrated findings to present a consolidated view of e-government adoption drivers.

The research found that users' behaviour, attitude, optimism bias and subjective norms significantly shape their approach to e-government platforms. Trust in e-Government (TEG) emerged as a critical determinant, with security perceptions being of paramount importance. Additionally, non-technical factors, such as cultural, religious and social influences, play a substantial role in e-government adoption decisions. The study also highlighted the importance of performance expectancy, effect expectancy and other determinants influencing e-government adoption.

While numerous studies have explored e-government adoption, this research offers a novel classification based on the relative effects of each determinant. Integrating findings from diverse studies and emphasising non-technical factors introduce an interdisciplinary approach, bridging the gap between information technology and fields like sociology, anthropology and behavioural sciences. This integrative lens provides a fresh perspective on the topic, encouraging more holistic strategies for enhancing e-government adoption globally.