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Despite a growing body of research focusing on the dark side of sharing economy development, arguments are fragmented and incomplete. This study aims to address the gap by integrating existing viewpoints based on a provider’s perspective.

This study conducted a bibliometric analysis using text mining and clustering algorithm techniques to measure the scope of scientific output on this topic and identify the main research themes.

Through the bibliometric analysis, this study developed an integrative framework based on the platform providers’ internal management issues and external conflicts with consumers, society, government regulations and traditional business. It also identified significant gaps within each research theme and proposed a future research agenda.

Sharing economy development has not yet been fully understood and regulated, leading to unprecedented challenges to existing business systems. The study addresses knowledge gaps and advances the understanding of the dark side of the sharing economy based on the provider’s internal management and interplay with external forces. It offers a roadmap for future research to advance understanding of the “hidden” dark side of the sharing economy.

As a countermeasure to the COVID-19 pandemic, countries are implementing social distancing and mask-wearing. In this situation, the use of digital devices and untact activities are increasing. As a result, domestic and international e-commerce is increasing, and data is growing rapidly. Developed countries with advanced artificial intelligence and big data technologies have been striving to establish international regulations for digital trade in order to create a business environment that is advantageous for their own companies. This paper examines the e-commerce trend since the outbreak of COVID-19 and analyzes major issues related to digital trade rules under discussion. In particular, this paper pointed out that although Korea is recognized to be an advanced country considering its stage of industrial development and income level, the nation maintains the position of developing countries regarding digital trade. Based on this, this paper attempted to draw implications for the development of Korea's digital trade in the post COVID-19 world.

This paper explores how policy-level stakeholders tackle digital inclusion in the context of UK rural communities.

Semi-structured interviews were conducted with stakeholders that operate nationally in government departments, government funded organisations and third sector organisations that provided a policy-level perspective on digital inclusion initiative provision across England, Scotland and Wales. Activity theory (AT) was utilised as a theoretical framework, where a variety of factors–tools, rules, community, division of labour and contradictions–were found to have an influence on digital inclusion initiative provision.

Digital inclusion initiative provision in UK rural communities is organised through the multi-stakeholder involvement of national organisations, and collaboration with intermediary organisations to provide digital skills training and support. The process is fraught with difficulties and contradictions, limited knowledge sharing; reduced or poor-quality connectivity; lack of funding; lack of local resources; assumptions that organisations will indeed collaborate and assumptions that intermediary organisations have staff with the necessary skills and confidence to provide digital skills training and support within the rural context.

This study highlights the benefit of using AT as a lens to develop a nuanced understanding of how policy-level stakeholders tackle digital inclusion.

This study can inform policy decisions on digital inclusion initiative provision suitable for rural communities.

The contribution of this paper provides new insights into the understanding of how policy-level stakeholders tackle digital inclusion and the provision of digital inclusion initiatives; it builds on the use of AT to help unpick the complexity of digital inclusion initiative provision as a phenomenon; it reveals contradictions in relation to trust, and the need for knowledge sharing mechanisms to span and align different interpretations of digital inclusion across the policy-level; and reveals an extension of AT demonstrated through the “granularity of the subject” which enables the multi-actor involvement of the stakeholders involved in digital inclusion at policy-level to emerge.

There are two claims made by the web marketing/advertising industry. By collecting, managing, and mining data, companies serve consumer's best interests, and by adopting sophisticated analytics, web marketers avoid discriminations that disserve individuals. Although the paper shares an interest in ending social discrimination, the paper is more circumspect about pronounced individualism and technological fixes. Despite its appeal, or perhaps because of it, the paper should not accept the claim at face value. The paper argues that social discrimination may not disappear under smarter marketing; more overt forms may wane only to be replaced by more subtle forms. The paper aims to discuss these issues.

The paper compares the two most important techniques of “smarter” marketing – predictive analytics and Facebook's social graph – with current discriminatory practices of weblining and e-scoring. While noting advances against overt discrimination, the paper describes how smarter marketing allows for covert forms.

Innovative strategies to record and mine users' tastes and social connectivity for marketing purposes open the way for covert social discrimination.

The paper provides a critical assessment of two claims made by the web marketing/advertising industry: by monitoring consumer web activity and collecting, managing, and mining data, companies serve consumer's best interests, and by adopting sophisticated analytics, web marketers avoid discriminations that disserve individuals.

This conceptual contribution is based on the observation that digital inequalities literature has not sufficiently considered digital footprints as an important social differentiator. The purpose of the paper is to inspire current digital inequality frameworks to include this new dimension.

Literature on digital inequalities is combined with research on privacy, big data and algorithms. The focus on current findings from an interdisciplinary point of view allows for a synthesis of different perspectives and conceptual development of digital footprints as a new dimension of digital inequality.

Digital footprints originate from active content creation, passive participation and platform-generated data. The literature review shows how different social groups may experience systematic advantages or disadvantages based on their digital footprints. A special emphasis should be on those at the margins, for example, users of low socioeconomic background.

By combining largely independent research fields, the contribution opens new avenues for studying digital inequalities, including innovative methodologies to do so.

Purpose – This chapter considers the economic and political relationship between artificial intelligence tools such as facial recognition software and Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) identity construction and identification. In doing so, the chapter considers the threats and opportunities to diverse LGBTQ identities from algorithmic governance.

Methodology/approach – The author analyzes public discourse on these issues and its relationship to agency for LGBTQ communities. The conceptual approach integrates research into surveillance capitalism and neuroliberalism with “digiqueer” criminology to map the relationship between digital media technologies, institutional legitimacy and negotiations for LGBTQ rights, recognition and resources.

Findings – The discussion shows that the surveillance capitalist principles of blurred consent and redistributed privacy are underpinned by geopolitical and technological forces that have undermined the legitimacy of governments and big tech companies. LGBTQ community resistance to harms perpetrated through digital media platforms is one positive consequence of the ambiguities of surveillance capitalism, but which also reflects the investment required by such communities to secure basic protections that the general population might take for granted.

Originality/value – Research into the relationship between recognition and redistribution through access to rights granted to different social groups on the basis of sexuality, sexual expression and identity is under-interrogated. This chapter responds to that gap with a focus on the role that digital media technologies can play in securing recognition and redistribution of resources for LGBTQ communities, or the significance of their absence and/or diminution in current contexts.

The purpose of this paper is to discuss different attempts that have been made to bridge the digital divide in Bangladesh, with special focus on the Community Information Centers (CICs), which are playing a unique and innovative role in reducing the digital gap.

The paper is a case study and is based on a survey method for collecting information through telephone (outbound call center). Besides these, internet, personal visits (as a project member) and other secondary sources such as research reports, Grameenphone internal reports, articles are used.

This paper highlights the existing initiatives which are bridging the break to build digital Bangladesh and focuses on how CIC is bridging the divide.

This study will usher a new era for its internal values and the findings can be used by the advisory committees. The outcome of this study may, however, empower policy makers to make a decision and it is suggested that discussion and further writings are needed to bridge the digital divide in Bangladesh.

This paper is one of the very few studies which focus on the prospects of Community Information Centers in Bangladesh, particularly breaking the digital discrimination between rural and urban areas.

While digital technologies have led to many important social and cultural advances worldwide, they also facilitate the perpetration of violence, abuse and harassment, known as technology-facilitated violence and abuse (TFVA). TFVA includes a spectrum of behaviors perpetrated online, offline, and through a range of technologies, including artificial intelligence, livestreaming, GPS tracking, and social media. This chapter provides an overview of TFVA, including a brief snapshot of existing quantitative and qualitative research relating to various forms of TFVA. It then discusses the aims and contributions of this book as a whole, before outlining five overarching themes arising from the contributions. The chapter concludes by mapping out the structure of the book.