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Article
Publication date: 17 November 2014

Dai Q. Tran and Keith R. Molenaar

The purpose of this paper is to investigate the impact of risk on the project delivery selection process of three primary methods in use in the USA, including…

1267

Abstract

Purpose

The purpose of this paper is to investigate the impact of risk on the project delivery selection process of three primary methods in use in the USA, including design-bid-build (DBB); design-build (DB); and construction manager/general contractor (CMGC).

Design/methodology/approach

The review of empirical studies, national survey questionnaire, multivariate analysis, and cross-validating discussion are adopted for this research. The risk factors were identified through an exhaustive literature review and empirical studies that included more than $10 billion of transportation projects. Experts with an average of 25 years of professional experience related to risk and project delivery methods in the transportation industry were invited to participate in the survey.

Findings

There were six critical risk factors for DBB, seven for DB, and six for CMGC. These critical risk factors are ranked differently from each delivery method. The most critical risk factor for DBB is construction risk, for DB is scope risk, and for CMGC is constructability and documentation risk.

Research limitations/implications

Knowledge of the risk factors will allow researchers to better understand the impact of risk on DBB, DB, and CMGC projects. The chief limitation of this research is that the primary data were mostly opinions from experts although several empirical data were collected for cross-validation. The future research may take into account the role of participant's risk aversion in project delivery decision frameworks.

Practical implications

Transportation agencies and other practitioners can use these risk factors to make more effective and defensible decisions on which delivery method is the most suitable for their projects. The result from this study provides a foundation for decision makers to use a risk-based approach in the project delivery decision.

Originality/value

This research is the first attempt to examine the impact of risk on the project delivery selection process.

Details

Engineering, Construction and Architectural Management, vol. 21 no. 6
Type: Research Article
ISSN: 0969-9988

Keywords

Open Access
Article
Publication date: 16 October 2017

Shenle Pan, Vaggelis Giannikas, Yufei Han, Etta Grover-Silva and Bin Qiao

The development of e-grocery allows people to purchase food online and benefit from home delivery service. Nevertheless, a high rate of failed deliveries due to the…

16765

Abstract

Purpose

The development of e-grocery allows people to purchase food online and benefit from home delivery service. Nevertheless, a high rate of failed deliveries due to the customer’s absence causes significant loss of logistics efficiency, especially for perishable food. The purpose of this paper is to propose an innovative approach to use customer-related data to optimize e-grocery home delivery. The approach estimates the absence probability of a customer by mining electricity consumption data, in order to improve the success rate of delivery and optimize transportation.

Design/methodology/approach

The methodological approach consists of two stages: a data mining stage that estimates absence probabilities, and an optimization stage to optimize transportation.

Findings

Computational experiments reveal that the proposed approach could reduce the total travel distance by 3-20 percent, and theoretically increase the success rate of first-round delivery approximately by18-26 percent.

Research limitations/implications

The proposed approach combines two attractive research streams on data mining and transportation planning to provide a solution for e-commerce logistics.

Practical implications

This study gives an insight to e-grocery retailers and carriers on how to use customer-related data to improve home delivery effectiveness and efficiency.

Social implications

The proposed approach can be used to reduce environmental footprint generated by freight distribution in a city, and to improve customers’ experience on online shopping.

Originality/value

Being an experimental study, this work demonstrates the effectiveness of data-driven innovative solutions to e-grocery home delivery problem. The paper also provides a methodological approach to this line of research.

Details

Industrial Management & Data Systems, vol. 117 no. 9
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 22 January 2018

Johannes Wollenburg, Alexander Hübner, Heinrich Kuhn and Alexander Trautrims

The advent of grocery sales through online channels necessitates that bricks-and-mortar retailers redefine their logistics networks if they want to compete online. Because…

8703

Abstract

Purpose

The advent of grocery sales through online channels necessitates that bricks-and-mortar retailers redefine their logistics networks if they want to compete online. Because the general understanding of such bricks-and-clicks logistics systems for grocery is still limited, the purpose of this paper is to analyze the internal logistics networks used to serve customers across channels by means of an exploratory study with retailers from different contexts.

Design/methodology/approach

A total of 12 case companies from six European countries participated in this exploratory study. Face-to-face interviews with managers were the primary source for data collection. The heterogeneity of the sample enabled the authors to build a typology of logistics networks in grocery retailing on multiple channels and to understand the advantages of different warehousing, picking, internal transportation and last-mile delivery systems.

Findings

Bricks-and-mortar grocery retailers are leveraging their existing logistics structures to fulfill online orders. Logistics networks are mostly determined by the question of where to split case packs into customer units. In non-food logistics, channel integration is mostly seen as beneficial, but in grocery retailing, this depends heavily on product, market and retailer specifics. The data from the heterogeneous sample reveal six distinct types for cross-channel order fulfillment.

Practical implications

The qualitative analysis of different design options can serve as a decision support for retailers developing logistics networks to serve customers across channels.

Originality/value

The paper shows the internal and external factors that drive the decision-making for omni-channel (OC) logistics networks for previously store-based grocery retailers. Thereby, it makes a step toward building a contingency and configuration theory of retail networks design. It discusses in particular the differences between grocery and non-food OC retailing, last-mile delivery systems and market characteristics in the decision-making of retail networks design.

Details

International Journal of Physical Distribution & Logistics Management, vol. 48 no. 4
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 1 January 2009

Helena Forslund, Patrik Jonsson and Stig‐Arne Mattsson

The purpose of this paper is to generate a performance model for an order‐to‐delivery (OTD) process in delivery scheduling environments. It aims to do this with a triadic…

4065

Abstract

Purpose

The purpose of this paper is to generate a performance model for an order‐to‐delivery (OTD) process in delivery scheduling environments. It aims to do this with a triadic approach, encompassing a customer, a supplier and a logistics service provider.

Design/methodology/approach

The paper takes the form of a conceptual analysis and a triadic case study on performance measurement requirements in an OTD process characterized by delivery scheduling, and generating performance models.

Findings

Two OTD process performance models, one for the supplier's delivery sub‐process and one for the customer's delivery scheduling, the logistics service provider's transportation and the customer's good receipt sub‐process, in delivery scheduling environments are generated.

Research limitations/implications

A single case study limits the levels of external validity and reliability to analytical generalization.

Practical implications

The generated performance models include definitions of four sub‐processes and outline ten performance dimensions that should be of relevance for several companies to apply.

Originality/value

This is the first approach that generates performance models for a triadic OTD process for use in delivery scheduling environments.

Details

International Journal of Productivity and Performance Management, vol. 58 no. 1
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 4 July 2019

Hanping Hou, Jianliang Yang, Yong Chen and Mingli Yu

After the occurrence of natural disasters, the rapid and accurate delivery of geo-afforestation is the key to emergency rescue and is the fundamental solution to the “last…

Abstract

Purpose

After the occurrence of natural disasters, the rapid and accurate delivery of geo-afforestation is the key to emergency rescue and is the fundamental solution to the “last mile” problem. It provides technical support for the territorial rapid and accurate delivery. The paper aims to discuss this issue.

Design/methodology/approach

Through literature and theoretical research, combined with the research experience of scholars, the qualitative research method is adopted. The paper establishes a three-dimensional analysis framework, including disaster predictability, resource availability and transport accessibility, and proposes the integrated delivery triangular technical framework, including integrated monitoring analysis, the territorial virtual public storage and transportation.

Findings

Based on the analysis of the factors affecting the effectiveness of emergency delivery, the paper establishes a three-dimensional analysis framework, including disaster predictability, resource availability and transport accessibility, and proposes the integrated delivery triangular technical framework, including integrated monitoring analysis, the territorial virtual public storage and transportation. The triangular technical characteristics and functions of emergency delivery are studied, providing theoretical basis and technical support for effective rescue and emergency planning.

Originality/value

The territorial emergency delivery refers to the process of rapid and accurate delivery without relying on external territorial supplies. The paper establishes a three-dimensional analysis framework, including disaster predictability, resource availability and transport accessibility, and proposes the integrated delivery triangular technical framework, including integrated monitoring analysis, the territorial virtual public storage and transportation.

Details

Library Hi Tech, vol. 38 no. 1
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 17 April 2020

Dai Q. Tran, Christofer M. Harper, Adi M. Smadi and Mamdouh Mohamed

This research investigates procedures and effective practices on staffing needs and utilization for successful implementation of alternative contracting methods (ACMs) in…

Abstract

Purpose

This research investigates procedures and effective practices on staffing needs and utilization for successful implementation of alternative contracting methods (ACMs) in the United Sates, including design–build (D–B) and construction manager/general contractor (CM/GC) delivery methods.

Design/methodology/approach

The review of published empirical studies, a national survey of transportation agencies and case studies of highway agencies form the basis of the conclusions in this research. In addition to the national survey, with 46 of 50 agencies participating, the research presents case studies from five highway agencies in the United States including the following: California, Florida, Georgia, Minnesota and Virginia. These five case studies were selected from agencies that have extensive experience in delivering ACM projects. The case studies involved a thorough procedural review and structured interviews of agency personnel. The agencies then validated the results and conclusions.

Findings

The results showed that implementing ACM projects requires different knowledge, skills and management and coordination efforts than traditional design–bid–build (D–B–B) projects. The study found that the key success factors of implementing ACMs are the following: (1) establishment of an ACM champion; (2) active involvement of key staff throughout the ACM project development process; (3) appropriate use of consultants and (4) ACM training and staff development.

Research limitations/implications

The issue on how to attract and retain talented staff and a committed core workforce with appropriate skills and competences for ACM implementation is vital for highway agencies, but it lacks information and guidance. The chief limitation of this research is that the primary data were collected from highway agencies in the United Sates. Any future research should include more data to enhance the validity of this study outside of the public transportation sector.

Practical implications

Developing a sustainable level of core staff plays an important role in implementing an ACM program. The result of this research will help transportation agencies and other public owners to develop effective staffing strategies for successful implementation of ACMs. The findings of this research also address the appropriate use of consultants to supplement core staff with regard to delivery of ACM projects.

Originality/value

This research is the first attempt to examine the staffing needs and utilization for ACM projects.

Details

Engineering, Construction and Architectural Management, vol. 27 no. 9
Type: Research Article
ISSN: 0969-9988

Keywords

Book part
Publication date: 20 November 2020

B. Puente-Mejia, C. Orellana-Rojas and C. Suárez-Núñez

With the increasing urbanization rates in emerging countries such as the ones in Latin America and the Caribbean, urban logistics solutions and initiatives are widely…

Abstract

With the increasing urbanization rates in emerging countries such as the ones in Latin America and the Caribbean, urban logistics solutions and initiatives are widely needed. Urban planners often consider only passenger transportation and leave freight transportation unattended, thus increasing externalities and degrading the transportation of goods. This chapter presents three urban logistics solutions, which intend to tackle problems related to urbanization and last mile delivery operations challenges by evaluating location models for loading and unloading bays, urban transfer centers location models, and freight trip generation models. The presented solutions were proposed by several researchers of the Institute of Innovation in Productivity and Logistics CATENA-USFQ over the last four years and remain theoretical at the moment. However, we present estimated results of potential implementations in three districts of Quito: Historic Center, Entertainment District, and Corporate District. This chapter not only presents the mentioned urban logistics solutions in Quito but also gives an overview of the followed methodology, which can be replicated in countries and cities of similar characteristics of the region.

Details

Supply Chain Management and Logistics in Emerging Markets
Type: Book
ISBN: 978-1-83909-333-3

Keywords

Article
Publication date: 1 August 2001

Mikko Punakivi, Hannu Yrjölä and Jan Holmström

One of the biggest challenges in B2C e‐commerce is the so‐called “last mile”, the home delivery service for the customer. Particularly in electronic grocery shopping it is…

8776

Abstract

One of the biggest challenges in B2C e‐commerce is the so‐called “last mile”, the home delivery service for the customer. Particularly in electronic grocery shopping it is difficult to combine profitability and high service level. The authors’ simulations suggest that the unattended reception of goods reduce home delivery costs considerably, by up to 60 percent. Unattended delivery has not been widely used because it requires investments and commitment from the customer. The two main approaches to unattended delivery are the reception box concept and the delivery box concept. The reception box is a refrigerated, customer‐specific reception box installed at the customer’s garage or home yard. The delivery box is an insulated secured box equipped with a docking mechanism. The reception box concept results in more effective home delivery transportation and the delivery box concept in smaller investment to achieve unattended receipt. This article assesses these two different concepts. The cost savings in transportation are analysed using simulation. The operational cost savings are compared to the respective investments required to calculate the payback period. Both concepts proved to be feasible but which one works better is not only a question of financial justification. The possible additional value to customers and overall suitability to the market must also be considered.

Details

International Journal of Physical Distribution & Logistics Management, vol. 31 no. 6
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 6 July 2015

Riccardo Mangiaracina, Gino Marchet, Sara Perotti and Angela Tumino

Given the importance of logistics operations in business-to-consumer (B2C) e-commerce and growing interest in the related environmental effects, the purpose of this paper…

12432

Abstract

Purpose

Given the importance of logistics operations in business-to-consumer (B2C) e-commerce and growing interest in the related environmental effects, the purpose of this paper is to offer an up-to-date literature review on the topic of B2C e-commerce environmental sustainability, specifically from a logistics perspective.

Design/methodology/approach

The analysis focussed on a set of 56 papers published from 2001 to 2014 in 38 peer-reviewed international journals. The papers were analyzed and categorized according to the main features of the paper, the research method(s) adopted and the themes tackled.

Findings

There is a growing interest in sustainability issues. In the last 14 years, the focus has progressively shifted from the mere identification of the wide-ranging environmental effects of e-commerce to the need for a quantitative evaluation of their impact, although much remains to be done in this regard. Some industries, such as books and grocery, have largely been addressed, however, promising sectors in the e-commerce field, such as clothing and consumer electronics, have only been considered to a certain degree. Moreover, despite the emerging role of multichannel strategies, the environmental implications of the related logistics activities have not yet been studied in detail.

Originality/value

B2C e-commerce has grown in popularity, and its environmental implications are currently of key interest. This paper contributes to the understanding of the existing body of knowledge on this topic, presenting an up-to-date classification of articles and highlighting themes for further research activities. From a managerial perspective, this paper helps supply chain managers develop a clear understanding of both the logistics areas with the most impact on environmental sustainability and the KPIs used to quantify the environmental implications of e-commerce logistics operations comprehensively and effectively.

Details

International Journal of Physical Distribution & Logistics Management, vol. 45 no. 6
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 11 January 2022

Rohit Titiyal, Sujoy Bhattacharya and Jitesh J. Thakkar

This paper aims to review the literature on “E-fulfillment” with respect to marketing and operations issues in the current dynamic and complex e-tailing environment and…

Abstract

Purpose

This paper aims to review the literature on “E-fulfillment” with respect to marketing and operations issues in the current dynamic and complex e-tailing environment and thereby generate significant insights.

Design/methodology/approach

This paper is based on a systematic literature review on e-fulfillment focusing on marketing and operations issues therein. This systematic literature review consists of a critical review on e-fulfillment under planning (review question initialisation), searching (literature search), screening (literature evaluation), extraction and synthesis and reporting phases to conceptualise e-fulfillment. A total of 122 research articles have been reviewed to explore e-fulfillment and to develop key constructs and propositions.

Findings

This review provides the following three outcomes. First, the varied-fulfillment definitions have been critically reviewed, leading to synthesis, and thereby, an e-fulfillment definition is provided. Further, the variations for e-fulfillment across product types, which have been identified as a key variable for e-fulfillment, have been explored. Second, authors find five e-fulfillment components at the marketing and operations interface: website quality, customisation strategy, distribution strategy, last mile delivery and return management. Continuing with the e-fulfillment interface with marketing, the linkages between e-fulfillment and select post-purchase consumer behaviours measures across different product types have been reviewed. The paper thus with a focus on synthesising e-fulfillment literature from a process perspective emphasises the consumer behaviour metric for measuring e-fulfillment performance.

Practical implications

This study would help academicians, researchers, e-tailers and practitioners to understand e-fulfillment from a process perspective. For the researcher, it presents areas for future research by giving possible research directions in this emerging area. This study also brings out the impact of e-fulfillment according to product type on the post-purchase consumer behaviour measures, which will help e-tailers to link e-fulfillment to consumer behaviour metrics.

Originality/value

The paper classifies the fragmented literature to develop constructs and propositions for e-fulfillment. This is the first kind of study on e-fulfillment process and its impact on select post-purchase consumer behaviour measures across product types.

Details

Management Research Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-8269

Keywords

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