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Harvey Nichols, one of London's major department stores, has embarked on a programme that will eliminate paper from their information system, and make data available to all levels of management through the use of Viewdata television.

Advances in military medical care have facilitated a reduction of fatalities in the global war on terror, relative to previous conflicts. The physical and psychological trauma of returning personnel remain a challenge, and poor physical and psychological health have been shown to affect quality of life (QOL). The purpose of this paper is to validate the WHOQOL-BREF questionnaire amongst wounded, injured and ill military personnel, and to determine the characteristics of distinct groups found in this sample.

In total, 52 male and female military personnel (34.69+7.63 years, n=51) completed 24 items of the WHOQOL-BREF. Principal component analysis using the direct oblimin rotation was used to determine the factor structure of the WHOQOL-BREF and k-means cluster analysis was used to determine QOL characteristics of the separate groups.

The WHOQOL-BREF is a reliable tool for measuring QOL for American military personnel. However, the psychometric structure of the WHOQOL-BREF in this sample differed from the original domains. The first cluster analysis based on the original domains produced two clusters: a group of 12 that had poor QOL, and a group of 40 that had relatively good QOL except for the physical domain. The second cluster analysis differed in independence and access/social support only.

Although the sample was small for principal component analysis, the investigators chose to proceed with this procedure, because objective indicators such as measures of sampling adequacy and communalities met or exceeded acceptable thresholds.

Rehabilitation programs for military ill, injured and wounded should contain components that promote independence and self-actualization.

The purpose of this paper is to explain the standards required of saleforces under the Lautro Rules when giving advice; to explore how and why these standards have not always been achieved; and to discuss ways in which Lautro members can establish and maintain procedures to maximise investor protections. The views expressed are those of the author himself and not necessarily those of Lautro.

As the number of working mothers increases, the problems associated with being an employee and a parent also increase. This has led to a debate concerning the employer’s role/responsibility in helping employees deal with these problems. Congress has seriously considered legislation that would mandate a certain level of “accommodation” by covered employers. And several states have passed laws granting job‐secured leaves. This article presents some of the arguments for and against such legislation, the basics of the proposed federal legislation, and the impact of legislation on employers and employees.

This paper describes how an area of computer science research, Computer Supported Cooperative Work, can be applied to world of libraries. Collaborative activities can be described by whether they occur in the same time and in the same place. These activities can be broadly arranged into three groups depending on the participants: staff‐staff, user‐staff and user‐user interactions. Applying computer technology to these activities requires careful consideration of the work practices involved and the costs and benefits of any changes.

Shows how the gaming industry is now bigger than film, music and video, with PlayStation better than all other divisions of Sony combined. Points out the implications for advertising: gaming can deliver huge audiences on a global scale, but gamers are proactive and cynical about conventional marketing ploys. Shows how media, like the UK’s “Sun” newspaper, are including gaming content, while the supremacy of American Hollywood‐type entertainment may decline in the face of gaming’s popularity. Recounts an early example of a highly successful video game and brand promotion; this was virtual heroine Lara Croft’s celebrity endorsement of Lucozade, a British soft drink that in 1999 was reinventing itself as a sports drink with appeal to the 18‐24 year old market.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

The purpose of this paper is to provide an insight into how the demographic of international and home students in the major university cities in three European countries (France, Spain and Germany) offers investors an opportunity to provide students housing. This paper looks at how a mobile and demanding student clientele now demands, well priced, good quality and purpose built accommodation during their studies at University. This offers a good property investment opportunity.

This practice briefing is an overview of the demand factors that are creating opportunities in France, Spain and Germany.

This paper analyses the link between the under provision of purpose built student housing and an opportunity to develop a long-term cash flow producing investment asset.

The role of the property developers and investors is to successfully identify trends and demands and provide the assets that meet the market requirements. This paper looks at the meeting point in three major European countries for this latent and, currently, poorly served demand.

This provides guidance on how investment opportunities develop in non-traditional property markets.

One of the major themes of management education is the development of theoretical models to aid the education and training of managers. Such theoretical formulations help educators to decide which teaching methods are appropriate in various situations, to conceptualise learning processes and to understand processes of growth and development of the individual manager. One such model which has received attention is Kolb's (1971) model of experiential learning, the core of which is a simple description of learning as a cyclic process: reflections on aspects of experience are used to make sense of that experience which in turn provides the basis for choice of new experience.