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The increased digital interactions in the B2B industry have enhanced the importance of customer engagement as a measure of firm performance. This study aims to map and analyze temporal and spatial journeys for customer engagement in B2B markets from a bibliometric perspective.

The extant literature on customer engagement research in the B2B context was analyzed using bibliometric analysis. The citation analysis, keyword analysis, cluster analysis, three-field plot and bibliographic coupling were used to map the intellectual structure of customer engagement in B2B markets.

The research on customer engagement in the B2B context was studied more in western countries. The analysis suggests that customer engagement in B2B markets will take centre stage in the coming times as digital channels make it easier to track critical metrics besides other key factors. Issues like digital transformation, the use of artificial intelligence for virtual engagement, personalization, innovation and salesforce management by leveraging technology would be critical for improved B2B customer engagement.

The study provides a comprehensive reference to scholars working in this domain.

The study makes a pioneering effort to comprehensively analyze the vast corpus of literature on customer engagement in B2B markets for business insights.

Organizational scholars studying compensation often place an emphasis on certain employee groups (e.g., executives). Missing from this discussion is research on the compensation systems for low-wage jobs. In this review, the authors argue that workers in low-wage jobs represent a unique employment group in their understanding of rent allocation in organizations. The authors address the design of compensation strategies in organizations that lead to different outcomes for workers in low-wage jobs versus other workers. Drawing on and integrating human resource management (HRM), inequality, and worker literatures with compensation literature, the authors describe and explain compensation systems for low-wage work. The authors start by examining workers in low-wage work to identify aspects of these workers’ jobs and lives that can influence their health, performance, and other organizationally relevant outcomes. Next, the authors explore the compensation systems common for this type of work, building on the compensation literature, by identifying the low-wage work compensation designs, proposing the likely explanations for why organizations craft these designs, and describing the worker and organizational outcomes of these designs. The authors conclude with suggestions for future research in this growing field and explore how organizations may benefit by rethinking their approach to compensation for low-wage work. In sum, the authors hope that this review will be a foundational work for those interested in investigating organizational compensation issues at the intersection of inequality and worker and organizational outcomes.

While the battlefield means danger to some people, it may mean excitement and adrenaline for others. Battlefields can also carry the meanings of a mirror of history, a place of commemoration, and respect. At the same time, it is a market and marketing area for travel providers that respond to changing human needs. Many studies mention that battlefields can mean different things for each individual. This section gives the supply and demand size of battlefield tourism that will meet all these meanings. The supply and demand for the battlefields are tried to be expressed by giving both the place of the visit-oriented research on the battlefields in the literature and the protected and surviving battlefields and related structures in the world.

Patriotism is often described as the “love of country” that individuals display in the acclamation of their national community. Despite the prominence of this sentiment in various societies around the world, organizational research on patriotism is largely absent. This omission is surprising because entrepreneurs, human resource (HR) divisions, and firms frequently embrace both patriotism and patriotic organizational practices. These procedures include (among other interventions) national symbol embracing, HR practices targeted toward military members and first responders, the adulation of patriots and celebration of patriotic events, and patriotic-oriented corporate social responsibility (CSR). Here, the authors argue that research on HR management and organization studies will likely be further enhanced with a deeper understanding of the national obligation that can spur employee productivity and loyalty. In an attempt to jumpstart the collective understanding of this phenomenon, the authors explore the antecedents of patriotic organizational practices, namely, the effects of founder orientation, employee dispersion, and firm strategy. It is suggested that HR practices such as these lead to a patriotic organizational image, which in turn impacts investor, customer, and employee responses. Notably, the effect of a patriotic organizational image on firm-related outcomes is largely contingent on how it fits with the patriotic views of other stakeholders, such as investors, customers, and employees. After outlining this model, the authors then present a thought experiment of how this model may appear in action. The authors then discuss ways the field can move forward in studying patriotism in HR management and organizational contexts by outlining several future directions that span multiple levels (i.e., micro and macro). Taken together, in this chapter, the authors introduce a conversation of something quite prevalent and largely unheeded – the patriotic organization.

This study aims to present radical abolition studies, which encourages us to (re)member that the abolition of institutions and systems is incomplete without the abolition of their attendant epistemes of domination. The authors draw on the etymology of the word radical to encourage abolitionist praxis to grab systemic harm at its epistemological roots. Within radical abolition studies, this study presents Black abolition theory, which aims to make explicit a theorization of Blackness and works to abolish the episteme of anti-Blackness.

This paper offers Black abolition theory within radical abolition studies to reground abolition in its Black theoretical roots and to interrogate the concept of anti-Blackness and other epistemes of domination in abolitionist study and practice. Using a close reading of W.E.B. Du Bois’ Black Reconstruction, and subsequent books and articles in abolition studies and educational studies that reference it, the authors highlight Du Bois’ original conceptualization of abolitionism as an ultimate refutation of a racial-social order and anti-Blackness. The authors then put Michael Dumas and kihana ross’ theory of BlackCrit into conversation with abolitionist and educational theory to push forward Black abolition theory.

Radical abolition studies and its attendant strand of Black abolition theory presented in this paper encourages scholars and practitioners to go beyond the dismantling of current instantiations of systemic harm for Black and other minoritized people – such as the school as it currently operates – and encourages the questioning and dismantling of the epistemes of domination sitting at the foundation of these systems of harm.

Black abolition theory contextualizes abolition in education by rooting abolitionist educational praxis in Black lineages. More generally, radical abolition studies encourages further research, study and collaboration in partnership with others who have historically participated in the fight against being labeled as subhuman to upend all epistemes of domination.

Interest in the intersection of sustainability and supply chain resiliency has grown in recent years by managers and scholars. However, examples of how sustainability can improve resiliency are rare. The purpose of this article is to address this dearth of evidence by investigating how sustainable strategies and practices can create more robust supply chains that are resilient to global disruptions. A strategic model of resiliency is introduced based on the supply chain management practices at Dr. Bronner’s, a rapidly growing personal care product company. The case study data explores the relationship between sustainability and resiliency and reveals a potential pathway for companies to merge the two.

Scholars working in the field of the economics of education have long documented how investment in girls’ education delivers the greatest return in terms of societal wellbeing (see, e.g., Dollar & Gatti, 1999; Forbes, 2000; Klasen, 2002). Unfortunately, mainstream economists have quite a narrow interpretation of wellbeing, the rate of growth in gross domestic product (GDP) usually serves as the main barometer. The problem here is that higher rates of economic growth do not necessarily imply improved outcomes in terms of gender equality. Getting girls in school certainly represents progress. There are 129 million girls around the world who are not in school (UNICEF, 2022), and there are numerous obstacles to overcome if this problem is to be seriously addressed. The good news is that far more attention is being devoted to girls’ education and the empowerment of women today than in the past, as countless NGOs and charities have sprung up in recent years that focus on these issues. A key question, however, is whether it is sufficient just to get girls to attend school. Less attention seems to be paid to what they actually do when they get there. Admittedly, some education is better than none at all, but what if girls attended schools where the measure of success was less focussed on exam results, getting a good job, and growing GDP? In this chapter, we present the case for school education that aligns with the Sustainable Development Goals (SDGs). Green School for Girls (GS4G) – a pilot programme – seeks to implement a curriculum and pedagogy that will produce strong, independently minded, entrepreneurial young women, capable of earning a good living for themselves and their families in a fashion that is in harmony with the interests of the community and the natural environment.