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To identify the content of virtual private network, the suitability of virtual private network for e‐commerce transactions, and the economics issue of virtual private network.

A range of virtual private network concepts and technologies are identified and compared. The capability, suitability, and pros and cons of adopting virtual private network for electronic commerce are discussed. An economic analysis is used to compare the cost and benefit of adopting virtual private network in organizations.

This paper provides information about virtual private network technology. It also indicates the advantages and disadvantages of adopting virtual private network for electronic commerce practices. The economic analysis provides a real example of technology adoption decision making. Strategic implications of adopting virtual private network are detected.

The economic analysis on adopting virtual private network provides an example of information technology selection decision for the electronic commerce community.

This paper provides an economic approach to analyzing the decision process for information technology adoption. It suggests that the integration of virtual private network into electronic commerce architecture would perform secure and inexpensive online transactions for adopters of this new technology.

Building intranets enhances organizational communication and information access. Intranets can be used to achieve the goals of business process reengineering and organizational innovation. This paper discusses the implications, benefits, concerns and challenges of building intranets for organizational innovation.

This paper seeks to propose a business intelligence (BI) and enterprise resource planning (ERP) integrated framework that adds value to enterprise systems.

A conceptual approach is taken.

ERP systems integrate all facets of the business and make data available in real time. BI tools are capable of accessing data directly from ERP modules.

The value‐added system proposed allows enterprise‐wide transaction data to be collected and analyzed for organizational decision‐making processes.

Applying total quality management (TQM) to the software development process can control software quality and productivity. Selecting suitable tools for the TQM process can strengthen the capability of software quality assurance. This article provides a manager’s guide to implementing a total quality process during a systems development life cycle. Also, tools integration can make a complicated TQM‐based software development environment easier.

The migration from centralized mainframe computers to distributed client/server systems has created a concern on data security. If a disaster occurs to the organization that destroys a server or the entire network, a company may not be able to recover from the loss. Developing an effective disaster recovery plan will help an organization protect them from data loss.

Supply chain management is critical since firms always confront the competition on their supply chain efficiency. This article discusses the trend in supply chain management by examining Web technologies that transform and streamline the supply chain management.

Intranet adopts the same information technology that the Internet utilizes for network processing with the exception of system boundaries. Moving corporate systems onto an intranet environment will increase the data traffic within corporate network. In order to smooth out data traffic in the network, adopting a high‐quality management process to the intranet is needed. This article discusses the costs and benefits of adopting the intranet, tool availability and selection criteria, and some management issues for developing an intranet.

Now customer relationship marketing (CRM) solutions might be the hottest topic in business world. CRM impelled the growth of both B2B and B2C markets. But the issue is how to apply the cutting‐edge CRM solutions. Do people really understand what CRM is and why they should install CRM? The mistaken concept of CRM may have disastrous effects on the company. This paper begins with the basic concepts of CRM, elaborates the characteristics, reviews its brief history and addresses the current status of CRM. Then it develops the extended concepts of CRM from micro‐ and macro‐ perspectives. In the “Implementation and tips” section, it concludes the proper steps to approach CRM and how to bear a right attitude towards CRM solutions. Related Government rules are also covered.

Data warehousing is the technological trend for the corporate decision support process. This article investigates the current business environment of the data warehouse, including OLAP, data mining, data visualization and other technologies. This article also analyzes the importance of data warehouse management and maintenance and its future developments.

While e‐business is often mixed with electronic commerce (e‐commerce), they are completely different concepts. E‐business encompasses e‐commerce as well as many other applications. There are more benefits to be derived from e‐business than from e‐commerce. Electronic business (e‐business) is revolutionizing the way of communication between internal and external stakeholders within an organization. Connecting numerous information systems and integrating data streams can significantly increase the operational efficiency of the firm. E‐business can lead to competitive advantage as well as profitability.