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Article
Publication date: 28 December 2021

Shabana Naveed, Rab Nawaz Lodhi, Muhammad Usman Mumtaz and Faisal Mustafa

Based on the arguments of conservation of resource theory (COR), this study aims to investigate the mechanism underlying the linkage of COVID fear, work-family conflict (W-FC) and…

Abstract

Purpose

Based on the arguments of conservation of resource theory (COR), this study aims to investigate the mechanism underlying the linkage of COVID fear, work-family conflict (W-FC) and family-work conflict (F-WC) while investigating the mediating role of COVID stress and social distancing. The study also tests the moderating role of religiosity in these relationships.

Design/methodology/approach

In total, 401 survey responses from doctors and university teachers are collected through online and personally administrated questionnaires. Partial least square-based structural equation modeling technique is applied using Smart PLS software.

Findings

This study finds that COVID fear has a positive and significant impact on COVID stress and social distancing while religiosity negatively impacts COVID fear. Further, COVID stress and social distancing mediates the relationships between COVID fear and W-FC/ F-WC. However, the study found that COVID stress is a more effective mechanism as compared to social distancing in explaining the mediation process. It is also found that religiosity significantly moderates the nexus between COVID stress and both W-FC and F-WC negatively.

Practical implications

Findings imply that the teachers, as well as doctors, must be immediately be provided with the proper facilitation to maintain their work from home operations with the best of the institutional facilities. Moreover, the recruitment policy in such professions can also consider religious practices to be the indicators of problem-solving and stress management in such a challenging context.

Originality/value

This study provides timely and novel insight into the interplay between the domains of work and family during the period of stressful COVID outbreak. By distinguishing W-FC and F-WC, it provides a detailed understanding of the process during the COVID period. The groundbreaking finding in the research is with the moderation of religiosity.

Details

Management Research Review, vol. 45 no. 8
Type: Research Article
ISSN: 2040-8269

Keywords

Article
Publication date: 27 July 2023

Hung Thanh Nguyen, Thi Truc Quynh Ho and Long Dau Minh

This study aimed to investigate whether optimism buffers an indirect relationship between COVID stress and depressive symptoms via poor sleep quality among Vietnamese high school…

Abstract

Purpose

This study aimed to investigate whether optimism buffers an indirect relationship between COVID stress and depressive symptoms via poor sleep quality among Vietnamese high school students.

Design/methodology/approach

Six hundred and eighty-five participants completed the Coronavirus Stress Measure, the Life Orientation Test-Revised, the Pittsburgh Sleep Quality Index and the Depression, Anxiety and Stress Scales. Process Macro 3.5 for SPSS (Model 4 and Model 14) was used to analyze the mediating effect and moderated mediation effect.

Findings

The results indicated that COVID stress was associated with an increase in depressive symptoms via the indirect pathway of poor sleep quality. Furthermore, optimism moderated the indirect relationship between COVID stress and depressive symptoms through poor sleep quality among Vietnamese students.

Originality/value

The study's findings may serve as a basis for the development of depression prevention interventions for students with high COVID stress in the COVID-19 pandemic.

Details

Health Education, vol. 123 no. 2
Type: Research Article
ISSN: 0965-4283

Keywords

Article
Publication date: 7 July 2022

Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana and Yogesh K. Dwivedi

The Internet is used as a tool to seek health information by individuals. Mental health concerns are the high prevalence of the novel coronavirus disease 2019 (COVID-19) and…

Abstract

Purpose

The Internet is used as a tool to seek health information by individuals. Mental health concerns are the high prevalence of the novel coronavirus disease 2019 (COVID-19) and preventive steps are required to curb the illness. Therefore, to gain more insight into health concerns, it is now a common practice to seek health information on the Internet. This study propose an integrated theoretical model to explore the relationship between COVID-19 protocols and perceived online trust with online health information seeking intention (OHISI) and a moderating effect of perceived severity and perceived urgency.

Design/methodology/approach

Data are collected from 325 athletes in the category of individual and team sports through an online survey in a Likert-scale questionnaire. The analysis is performed with a quantitative methodology.

Findings

The study reveals the bright side of online health information (OHI), which brings athletes together and has played out with virtual happy hours, meetings and events. The bright side of OHI reflects social, cultural, technological and economic benefits. An OHI chatbot offers bright personalised side information to the individual seeker, which is more convenient and efficient than human capabilities.

Originality/value

The pivotal contribution is the integrated theoretical framework that is derived from multidisciplinary literature to capture the complexity of OHI. Also, it conceptualises the constructs in the context of OHI and COVID-19.

Details

Benchmarking: An International Journal, vol. 30 no. 8
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 4 August 2023

Rabindra Kumar Pradhan, Madhusmita Panda, Lopamudra Hati, Kailash Jandu and Manolina Mallick

The COVID-19 pandemic presents an unprecedented case of organisation–environment interaction in the occupational settings. Using Palmer and colleagues (2003) model of work stress

Abstract

Purpose

The COVID-19 pandemic presents an unprecedented case of organisation–environment interaction in the occupational settings. Using Palmer and colleagues (2003) model of work stress, this study aims to examine the influence of COVID-19 stress on employee performance and psychological well-being. Furthermore, drawing on conservation of resources theory (Hobfoll, 1989), the role of trust in management and psychological capital as moderators has also been explored.

Design/methodology/approach

Data were collected from the service sector employees (N = 507) using purposive sampling technique.

Findings

Structural equation modelling analysis revealed the negative impact of COVID-19 stress on employee performance and psychological well-being; moderated by trust in management and psychological capital, respectively.

Research limitations/implications

The proposed conceptual model contributes to the stress management literature by providing an understanding of how COVID-19-related stress impacts employee behaviour in organisational context. The present study considers the COVID-19 stress as bio-psycho-socioeconomic challenge that impacts and determines nearly all the activities of the individuals, groups and organisations at a global scale.

Practical implications

The findings of the studies offer several managerial implications pertaining to performance and well-being at workplace especially during such crisis characterised by the elements of uncertainty and ambiguity. Identification of the personal resources would prove beneficial for the management in devising and implementing customised interventions for employees and the organisation. Since the pandemic has impacted each individual differently, human resource managers should remind their employees to be vigilant about self-care and take advantage of their health care benefits, particularly with regards to mental health.

Originality/value

The proposed conceptual model contributes to the workplace stress management literature by providing an understanding of how COVID-19-related stress impacts employee outcomes in the organisational context. Furthermore, identifying personal resources would prove beneficial for the management in devising and implementing customised interventions at the workplace.

Details

Journal of Asia Business Studies, vol. 18 no. 1
Type: Research Article
ISSN: 1558-7894

Keywords

Article
Publication date: 3 May 2022

Subhash C. Kundu, Prerna Tuteja and Purnima Chahar

The paper focuses on examining the relationship between challenges caused by COVID-19 pandemic and employees' stress through the mediating role of family-life disturbance and…

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Abstract

Purpose

The paper focuses on examining the relationship between challenges caused by COVID-19 pandemic and employees' stress through the mediating role of family-life disturbance and work-life imbalance.

Design/methodology/approach

A total of 1,556 respondents from 45 countries across all continents were included in this survey. Statistical techniques such as exploratory factor analysis (EFA), confirmatory factor analysis (CFA), correlations, multiple regression and bootstrapping were used to analyse the data.

Findings

The results depicted that COVID-19 challenges induced stress among employees. In combination with this, family-life disturbance and work-life imbalance mediated the relationship between COVID-19 challenges and employees' stress individually as well as serially. The paper further suggests some recommendations to mitigate the impact of COVID-19 challenges on employees' stress.

Research limitations/implications

The major limitation of the study was in the data collection process. As the data were collected during the time period of pandemic, so, limited respondents were approached. Also, the international and cross-sectional design of the study can limit the applicability of the results.

Practical implications

The study suggests organizations and HR managers to help in balancing family and work-life of employees, so that their mind can be kept stress free.

Originality/value

The study has added knowledge to the existing literature of stress created due to the COVID-19 pandemic by explaining the serial mediation of family-life disturbance and work-life imbalance between the relationship of COVID-19 challenges and employees' stress.

Details

Employee Relations: The International Journal, vol. 44 no. 6
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 24 March 2022

Bekir Değirmenci, Yakup Durmaz, Ahmet Fidanoğlu and Sibel Değirmenci

This study aims to discover whether COVID-19 phobia has a positive and significant effect on the stress, depression and anxiety levels of industrial consumers in addition to…

Abstract

Purpose

This study aims to discover whether COVID-19 phobia has a positive and significant effect on the stress, depression and anxiety levels of industrial consumers in addition to reveal whether environmental awareness plays a mediating role between COVID-19 phobia and stress, depression and anxiety.

Design/methodology/approach

In this study, a quantitative method was used to reveal the role of anxiety, depression and stress (psychological effects) and environmental awareness caused by covid-19 phobia on industrial consumers. The universe of the study is small and medium-sized enterprises operating in the province of Sanliurfa, which is located in the southeast region of Turkey and the second largest city in the region, and are industrial customers. Questionnaire method was used in the study. In addition, data were collected from 406 people who agreed to participate in the study. In the study, in which intermediary and regulatory analyzes were made, the process macro program was used.

Findings

The results show that there is a medium relationship between COVID-19 phobia and environmental awareness; and COVID-19 phobia and stress, depression and anxiety. No relationship was found between environmental awareness and stress, depression and anxiety. COVID-19 phobia was found to have a positive and significant effect on environmental awareness and stress, depression and anxiety, while environmental awareness was found to have no effect on stress, depression and anxiety. Finally, environmental awareness was found to play a mediating role between COVID-19 phobia and stress, depression and anxiety.

Research limitations/implications

In this study, four hypotheses were developed. Of these hypotheses, three are for the simple effect and one for the mediation effect. Out of four hypotheses, three were supported. The most important inference obtained from the study was finding the mediation effect of environmental awareness between COVID-19 phobia and anxiety, depression and stress.

Originality/value

To the best of the authors’ knowledge, no studies in the literature were made on the relationship among COVID-19 phobia, environmental awareness, stress, depression and anxiety. This study also examines the mediating effect of environmental awareness in the relationship between COVID-19 phobia and stress, depression and anxiety. The fact that the study is on the negative effects of the pandemic on one of the most affected occupational group also increases its original value.

Details

Journal of Business & Industrial Marketing, vol. 38 no. 1
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 6 October 2021

Rabindra Kumar Pradhan, Kailash Jandu, Madhusmita Panda, Lopamudra Hati and Manolina Mallick

Employee happiness is crucial in any organization as happy employees are said to be more committed in their work. However, COVID-19 stress in the current situation is a major…

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Abstract

Purpose

Employee happiness is crucial in any organization as happy employees are said to be more committed in their work. However, COVID-19 stress in the current situation is a major problem for employees and it can negatively influence their happiness level. Therefore, it is critical to understand how the stressful nature of the current pandemic threatens workplace happiness. Based on conservation of resources theory (Hobfoll, 1989), this study aims to examine the resources to be protected (i.e. psychological capital) and resource investment (i.e. coping) to ensure the happiness of the employees amidst a bio-psycho-socioeconomic crisis like COVID-19 pandemic. The study explores the mediating role of psychological capital and the moderating effect of coping on the relationship between COVID-19 stress and employee happiness.

Design/methodology/approach

Data were collected from the Indian working population by means of purposive sampling (N = 336). Standardized instruments were used to measure the variables under study. Data analysis were done using Statistical Package for Social Sciences 20.0 and Analysis of Moment Structure 20.0 software tools and PROCESS macro was used for mediation and moderation analysis.

Findings

Structural equation modelling analysis showed that COVID-19 stress negatively influenced employee happiness; whereas psychological capital partially mediated the relationship between these two variables. Further, coping was found to buffer against the harmful implications of COVID-19 stress on employee happiness.

Originality/value

In an effort to respond timely to the present pandemic scenario, the current study provides an account of the harmful effects of COVID-19-related stress on the workplace happiness of the Indian service sector employees. The study also offers insights into the possible mediating and moderating mechanisms in this relationship.

Details

Journal of Asia Business Studies, vol. 16 no. 6
Type: Research Article
ISSN: 1558-7894

Keywords

Article
Publication date: 9 June 2022

Orhan Uludag, Zainab Omolola Olufunmi, Taiwo Temitope Lasisi and Kayode Kolawole Eluwole

The purpose of this study was to examine the role of fear of COVID-19 and job stress on women's turnover intentions in the hospitality industry (travel agencies). Also, the…

Abstract

Purpose

The purpose of this study was to examine the role of fear of COVID-19 and job stress on women's turnover intentions in the hospitality industry (travel agencies). Also, the mediating role of work-family conflict was examined.

Design/methodology/approach

Three theoretical approaches of importance for framing issues of fear of COVID-19, job stress, work-family conflict and women's turnover intentions. Using the purposive sampling technique, the participants for the current paper were selected from the population of employees of top travel and tour operation firms in Lagos, Nigeria.

Findings

Findings from the study indicate that the fear of COVID-19 and job stress was found to be positively related to work-family conflict and work-family conflict was positively related to women's turnover intentions. Work-family conflict mediates the positive relationship between fear of COVID-19 and women's turnover intentions, while against priori; the work-family conflict did not mediate the relationship between job stress and women's turnover intentions.

Research limitations/implications

Our study's findings were limited in their generalizability because they focused on a specific operating sector of tourism, travel and tour. Testing the study's model in different tourism operating sectors or mixed industries could offer better insights. A comparative study between this current context and western/non-western contexts to provide more contextual insights.

Originality/value

This study considered travel agencies (the pillar of the tourism industry) that have been understudied. The main strength of the study is its female-centric approach to uncovering the influence of the COVID-19 pandemic on hospitality employee outcomes. Specifically, the study used African females in the hospitality settings to investigate the aforementioned relationships. 10; Keywords: COVID-19; job stress; turnover intention; work-family conflict.

Details

Kybernetes, vol. 52 no. 7
Type: Research Article
ISSN: 0368-492X

Keywords

Open Access
Article
Publication date: 30 April 2021

Emeka Smart Oruh, Chima Mordi, Chianu Harmony Dibia and Hakeem Adeniyi Ajonbadi

This study explores how compassionate managerial leadership style can help to mitigate workplace stressors and alleviate stress experiences among employees — particularly in an…

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Abstract

Purpose

This study explores how compassionate managerial leadership style can help to mitigate workplace stressors and alleviate stress experiences among employees — particularly in an extreme situation, such as the current global COVID-19 pandemic. The study's context is Nigeria's banking, manufacturing and healthcare sectors, which have a history of high employee stress levels.

Design/methodology/approach

Using a qualitative, interpretive methodology, the study adopts the thematic analysis process (TAP) to draw and analyse data from semi-structured telephone interviews with 10 banking, 11 manufacturing and 9 frontline healthcare workers in Nigeria.

Findings

It was found that a compassionate managerial leadership can drive a considerate response to employees' “fear of job (in)security”, “healthcare risk” and concerns about “work overload, underpayment and delayed payment”, which respondents considered to be some of the key causes of increased stress among employees during the current COVID-19 pandemic.

Research limitations/implications

The study is limited to exploring the relationship between compassionate managerial leadership and an organisation's ability to manage employee stress in the COVID-19 situation, using 30 samples from organisations operating in three Nigerian cities and sectors. Future studies may involve more Nigerian cities, sectors and samples. It may also possibly include quantitative combination to allow generalisation of findings.

Practical implications

In order to survive in extreme situations, such as the COVID-19 pandemic, organisations are forced to take drastic and often managerialist-driven work measures which can trigger high stress levels, low productivity and absenteeism among employees. Hence, organisations would benefit from implementing compassion-driven policies that are more inclusive and responsive to the workplace stressors facing employees.

Originality/value

Employee stress has been widely explored in many areas, including definitions, stressors, strains, possible interventions and coping strategies. There remains, however, a dearth of scholarship on how management-leadership compassion can help to reduce employee stress levels in extreme conditions, such as the COVID-19 pandemic — particularly in emerging economies.

Details

Employee Relations: The International Journal, vol. 43 no. 6
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 6 September 2022

Faiza Ali, Qasim Ali Nisar and Sobia Nasir

This study aimed to examine the impact of COVID-19 concerns on employees’ well-being, considering workplace stress, aggression, and emotional outcomes, such as emotional…

Abstract

Purpose

This study aimed to examine the impact of COVID-19 concerns on employees’ well-being, considering workplace stress, aggression, and emotional outcomes, such as emotional engagement, emotional exhaustion, and negative emotional reactions. This study also considers the moderating role of technostress between workplace stress and aggression, which has been overlooked in previous studies.

Design/methodology/approach

Data were collected from frontline hotel employees in Turkey. Online data were collected through Amazon Mechanical Turk services. A total of 250 questionnaires were distributed. Nevertheless, only 204 questionnaires with valid responses were usable for analysis through partial least square-structural equation modeling (PLS-SEM).

Findings

The analytical findings showed that COVID-19 concerns (financial, social gaze, and technological) cause workplace stress, resulting in aggression. Aggression subsequently affects the employees’ emotional outcomes, impacting their emotional well-being. Furthermore, the results showed that technostress insignificantly moderates workplace stress and aggression.

Practical implications

This study provides valuable practical implications to the hotels’ top management, practitioners, and policymakers to provide preventive measures to employees, such as wearing masks and maintaining distance. Hotel practitioners should limit employees’ direct contact with customers and reduce factors that result in overall financial losses and create financial stress for employees.

Originality/value

The current study examined the relationships between the study’s variables in Turkey’s hotel industry context by employing the conservation of resources (COR) theory. The study investigated stress and aggression phenomena, their impact on employees’ emotional responses, and ultimately their influence on the employees’ well-being.

Details

Kybernetes, vol. 52 no. 12
Type: Research Article
ISSN: 0368-492X

Keywords

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