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How can a digital platform provider successfully secure users in its early stage to build an ecosystem? The purpose of this paper is to explore this issue through a case study on the deployment of the digital platform service RecordFarm and identifies the reasons behind its successful market access, overcoming the chronic chicken-egg problem in a two-sided market.

The study empirically analyses the core user groups’ diffusion and usage rates by using a susceptible-infectious-recovery model of an epidemic based on a user survey and extensive archival data from the RecordFarm database.

The study identifies two important early stage characteristics for a business platform to be successful: the core users’ activities on the platform are a critical element for the network’s expansion and usage, and user relationships are more important than user contents on the digital platform.

This study confirms that organic interactions through active behaviours, such as visit frequency, uploading contents, and comment activities, are core elements for a successful digital platform to settle in the market early in the face of the difficulties of a two-sided market.

The purpose of this study is to propose a data-driven perspective to analyze enterprise information system (EIS) feature use for understanding what and how the system features are actually used in the organization.

An empirical study was conducted by analyzing information system (IS) log data collected from a well-known shipbuilding manufacturer in China. The multiple analytical approach employed in this study includes social network analysis, association rules learning and human dynamics.

This study first classified IS users into 41 core users and 325 general users. Then 24 core modules and 54 general modules were identified by social network analysis, and the correlation between them was analyzed. Finally, we found that the IS use time intervals for different user groups followed a power-law distribution, and IS use displayed strong burstiness and weak memory.

This study proposes a data-driven perspective to investigate how the system features are actually used in the organization. This study contributes to the literature and opens a new avenue for future IS use research. Furthermore, this study informs managers how to diagnose, maintain and optimize the implemented IS in order to maximize IS benefits.

LibQUAL+® allows users to rate their minimum, perceived, and desired levels of service for 22 items in three dimensions: information control, library as place, and service affect. Using the results from the 2005 survey at the University of Texas at Austin, this paper aims to examine how well the service priorities of library staff are aligned with the priorities of undergraduates, graduate students, and faculty.

The paper has re‐scaled the “desired” score for each item to reflect the degree to which the item is above or below the average desired level for that individual. The rescaled scores (termed “priority” scores) for the 22 items were then compared between the four groups using a multivariate analysis of variance (MANOVA).

Preliminary results indicate that service priorities for library staff align more closely with those of undergraduates than with those of graduate students and faculty.

This analysis is a first step in identifying service priority gaps between library staff and the users they serve. The intention is to promote discussion among library staff about users' needs and how closely staff service priorities align with those needs. In addition, the findings may prove useful as management information by allowing the analysis of users' service priorities and integrating the results of this analysis into organizational decision making and planning processes.

This paper describes a development of LibQUAL+® that enables a greater depth of understanding of service priorities.

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

There is currently no clear and extensive understanding of the necessary market entry strategy for platform businesses. This briefing looks at this using Reed’s law and epidemic models to understand the optimal way into market.

The briefing saves busy executives, strategists, and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The purpose of this paper is to describe the process and implications of usability testing a prototype version of the Letters of 1916 Digital Edition.

The paper presents the testing, the lessons learned and how those lessons informed the subsequent redesign of the site.

Results imply that a majority of users, even digital humanists, were not looking for a unique and specialised interface, but assumed – and preferred – a user experience that reflects common search systems. Although the audience for digital humanities sites is becoming increasingly diverse, the needs of the different user groups may be more similar than had previously been assumed.

The usability test employed 11 participants, five of whom were coded as “general public”. Four of these five had previously volunteered to transcribe and upload letters. This meant that they were already familiar with the project and with the Letters of 1916 Transcription Desk. However, their prior involvement was a result of their genuine interest in the site, thus ensuring that their interactions during testing were more realistic.

The lesson learned may be useful for the Digital Editions of future crowdsourced humanities projects.

Letters of 1916 is the first crowdsourced humanities project in Ireland. The theme of the project is topical, emotive and socially important in Ireland and among Irish diaspora today. The project’s content has been created by the “ordinary citizens of Ireland” and they are likely to be the major users of the Digital Edition. The study explores how the Digital Edition can support these users, while also facilitating the range of traditional scholars and digital humanities researchers.

This study aims to examine the way to develop a multi-sided logic for existing business models. More precisely, the objective is to find rules for designing a multi-sided business model from a one-sided business model.

Given that business model (BM) literature and multi-sided literature do not address the complex issue of multi-sided business model design, the authors propose here a set of six redesign operations. These operations are built from a comprehension of the development and evolution of multi-sided platforms and their consequences for business model architecture. Several empirical cases illustrate each operation.

A process of business model redesign is proposed with three phases: setting-up a technological digital platform to support the multi-sided architecture, identifying and engaging several customer groups on the platform and linking the customer groups and structuring the revenue model. This process details the chronological order in which the redesign operations can be implemented to build a multi-sided BM.

The importance of the stage of semi-finished development of the platform, the openness of digital content, reaching the critical threshold and the combination of a dual economic model (free/paid) is highlighted. For managers, this provides better practices to successfully manage the business model redesign process.

This paper helps managers in companies, especially small and medium-sized enterprises, to profit from a multi-sided business model by proposing a way to achieve it.

To provide a model for statewide collaborative digitization projects, based on the development of the Ohio Memory Online Scrapbook.

Using Ohio Memory as a model, this paper establishes a three‐pronged approach to creation of a digital library. Creation of content, development of tools and a focus on outreach were critical to the success of Ohio Memory, a statewide digitization project involving 330 historical societies, libraries and museums throughout Ohio.

This paper establishes a three‐pronged approach to digitization. Creation of content, development of tools and a focus on outreach were critical to the success of Ohio Memory. The collaborative nature of the project is an underlying aspect of Ohio Memory, it led to the creation of a standardized, central point of access for digitized primary source materials relating to Ohio's history.

This paper provides helpful advice to organizations considering digitizing their collections and details a model framework for statewide collaborative projects.

As more organizations establish digital libraries to enhance access to collections, this paper offers an example of a successful project. It also details significant considerations to take into account when building a digital library.

As museums and other memory institutions continue to invest considerably in mass-digitising collections and participating in large search portals, it is essential to understand existing and potential users, their motivations and search needs to inform collections’ documentation. In this article, we discuss insights from a collaborative project with National Museums Scotland, set up to enhance the findability of collection images and inform documentation practices by understanding the collections users and their search terms.

The research involved interviews with National Museums Scotland staff, users and non-users of the Museums’ Search our Collections portal encompassing a concept mapping and card sort activity; online surveys and content analysis of user search queries.

The project revealed that participants are interested in searching the online collections by terms often not represented in collections metadata, including terms related to identity (their own but also others’) and social context (e.g. through seasonal and social events); emotional and sensory interests (e.g. visual characteristics) and narrative themes (e.g. on under-represented histories).

Based on the findings, we further theorise the semantic gap in online museum collection metadata. To bridge this gap and cater to how users search, we argue for a paradigm shift in documentation practices: suggesting practitioners should not only view collection images as information but also tap into their rich potential for enabling social and affective connections.

This study aims to investigate the factors that affect the intention to use public mobile libraries and enhance the quality of mobile library services to attract and retain users.

A questionnaire survey was conducted with 391 valid users in China. Based on the stimulus–response theory and user individual characteristics, a model was developed to examine the factors influencing the intention to use public mobile libraries. The model was tested using statistical software, such as SPSS 25.0 and AMOS 24.0.

The results indicate that technological factors, content factors, individual factors and psychological factors significantly influence the intention to use public mobile libraries. The impact of system quality and perceived ease of use in technological factors is relatively balanced. Among content factors, information quality is the most significant, while information literacy has a greater influence compared to subjective norms in individual factors. In psychological factors, perceived matching and perceived pleasure both positively influence usage intention, while perceived cost has a negative impact.

Firstly, this study only investigates users’ intention to use, but intention does not necessarily equate to actual usage behaviour (King and He,2006). Future research can introduce new variables to explore users’ adoption and continuous usage behaviours. Secondly, this study does not differentiate between different types of mobile library users. Future research can consider different user types, such as potential users and current users, to investigate the similarities and differences in their willingness to adopt mobile library services. Thirdly, this study is primarily cross-sectional. Future research can consider longitudinal studies to provide more in-depth insights into user behaviour.

This paper identifies external and internal stimulus factors and conducts a comprehensive investigation into the factors influencing the intention to use public mobile libraries, thus providing generalizable research findings. Unlike previous studies, this research introduces the information literacy variable, enriching the model of factors affecting users' intention to use mobile libraries and yielding more comprehensive conclusions. Consequently, the study aims to be grounded in the actual usage ideas and intentions of diverse user groups, constructing a model that highlights factors influencing the intention to use public mobile library services.

From a social perspective, this study offers four implications for improving the utilization of public mobile libraries. Firstly, it is crucial to integrate digital resources, enhance information quality in public mobile libraries and improve platform usability. Secondly, adopting a user-oriented approach is essential to improve the service level of public mobile libraries and stimulate residents’ participation. Thirdly, efforts should be made to strengthen user information literacy and increase information utilization. Fourthly, top-level design improvements, effective promotion efforts and user behaviour guidance are essential for the success of public mobile libraries.

This study contributes to the improvement of public mobile library services and the advancement of modern public cultural services by identifying the key factors that drive the intention to use such services. The findings have practical implications for promoting high-quality development and enhancing the popularity of public mobile libraries.

To provide a review of the log analysis studies of use and users of scholarly electronic journals.

The advantages and limitations of log analysis are described and then past studies of e‐journals' use and users that applied this methodology are critiqued. The results of these studies will be very briefly compared with some survey studies. Those aspects of online journals' use and users studies that log analysis can investigate well and those aspects that log analysis can not disclose enough information about are highlighted.

The review indicates that although there is a debate about reliability of the results of log analysis, this methodology has great potential for studying online journals' use and their users' information seeking behaviour.

This paper highlights the strengths and weaknesses of log analysis for studying digital journals and raises a couple of questions to be investigated by further studies.