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The purpose of this paper is to suggest to the conflict study scholars a new instrument – the “conflict volcano” that could be an effective and appropriate tool for conflict analysis.

The “conflict volcano” model was designed as a qualitative method for conflict analysis with a focus on cause analysis. It was developed on the basis of “conflict tree” which underwent modifications.

The benefit of the “conflict volcano” is that it covers all aspects of conflict starting from root cause to catalysts and can reveal a wide range of causes: material, immaterial, institutional. It clearly frames factors; this helps practitioners to determine what should be considered as causes and effects. Moreover, the “conflict volcano” reflects major theoretical representations of the conflict and its aspects. While the “conflict volcano” model can study conflict phases from latent until open violence, it cannot reflect the dynamic of conflict and cannot demonstrate its evolution to post-conflict phases.

The “conflict volcano” can be used as a conflict analysis tool by practicing experts and scholars. Academicians can use it in order to understand conflict and especially to reveal its causes. Practicing experts can use it in order to design a conflict transformation strategy.

This instrument does not pretend to be a new invention in the field of conflict studies, but rather a new conceptualization, schematization of old concepts and instruments.

Stakeholder management in the form of public engagement in urban planning and infrastructure project impact assessments have become increasingly prevailing. However, the exercise may involve some complex socio‐economic considerations and critical conflict analysis/resolution scenarios. Without a scientific approach, it is difficult to distil a resolution from the chaotic public opinions, especially in those highly controversial issues. This paper proposes the use of conflict analysis to screen out the resolution in a scientific manner.

This study uses a case of harbor‐front design in Hong Kong to illustrate how the analysis was carried out to accomplish the objectives.

The example has illustrated that the conflict analysis has helped resolve a set of major issues in the Hong Kong harbor‐front redevelopment.

The introduction of a structured conflict analysis framework for the government to systematically deal with the conflicting viewpoints from different parties (such as general public and other stakeholders) has been demonstrated, which can be used to map systematically the different viewpoints collected in the public engagement exercise. The results are more convincing and more likely to be acceptable by all the stakeholders.

The purpose of this paper is to summarize the research of construction conflict from 1991 to 2020 and propose research directions for future scholarly work. During the recent decades, it is widely accepted that construction conflict is inevitable, and conflict management has become an important component of project management. However, few works were done to map the global study in this field, there is limited review that evaluates the current stage of construction conflict research.

This study adopted a holistic literature review approach that incorporates bibliometric search and scientometric analysis. A total of 698 bibliographic records from the Web of Science core collection database were collected for the scientometric analysis. CiteSpace5.7 was adopted for the science mapping purpose in this study.

Through co-authorship analysis, co-word analysis and co-citation analysis, influential scholars and journals are identified. Several research trends are highlighted according to the scientometric analyses of the construction conflict topics. For example, the application of simulation and algorithms to the study of construction conflict management systems.

Construction is a resource-intensive, multi-participant and multi-targeted industry. Conflicts always exist in the whole life cycle of construction projects, it is important for industry practitioners to be updated of the latest movement and progress of the academic research.

This study contributed to the body of knowledge in construction conflict and bridge the research gap in the thorough review of previous research work.

We attempt to construct a grey three-way conflict analysis model with constraints to deal with correlated conflict problems with uncertain information.

In order to address these correlated conflict problems with uncertain information, considering the interactive influence and mutual restraints among agents and portraying their attitudes toward the conflict issues, we utilize grey numbers and three-way decisions to propose a grey three-way conflict analysis model with constraints. Firstly, based on the collected information, we introduced grey theory, calculated the degree of conflict between agents and then analyzed the conflict alliance based on the three-way decision theory. Finally, we designed a feedback mechanism to identify key agents and key conflict issues. A case verifies the effectiveness and practicability of the proposed model.

The results show that the proposed model can portray their attitudes toward conflict issues and effectively extract conflict-related information.

By employing this approach, we can provide the answers to Deja’s fundamental questions regarding Pawlak’s conflict analysis: “what are the underlying causes of conflict?” and “how can a viable consensus strategy be identified?”

This study aims to understand workplace conflict outcomes (WCO) literature and identify the research gaps by mapping its knowledge base and theoretical evolution.

This study combines bibliometric and qualitative analysis and encompasses 1,043 Scopus-indexed documents published between 1972 and 2022. The bibliometric analysis used VOSviewer, Excel and Tableau software for descriptive statistics, citation and co-citation analyses of publication patterns, authors, documents and journals. The qualitative analysis critiqued main theoretical perspectives and topical interests.

This study revealed a significant increase in literature after 2000, with authors representing 70 societies, primarily the USA, China, Australia, Canada and the Netherlands. Influential authors and their canonical articles were identified, including Jehn, De Dreu, Spector, Amason and Pelled. Highly cited articles focused on task, relationship, role and process conflict. Four main theoretical schools were categorized: conflict type paradigm, individual differences, conflict cooccurrence and conflict dynamics. Influential journals spanned psychology, management, negotiation and decision-making and business and marketing fields, including JAP, AMJ, ASQ, JM, JOB, AMR, IJCMA and OS.

This study provides implications for future bibliometric analyses, theoretical and empirical studies, practitioners and society based on its quantitative and qualitative findings.

To the best of the authors’ knowledge, this study represents the first bibliometric review of WCO literature, serving as a baseline for tracking the field’s evolution and theoretical advancements.

The purpose of this paper is to establish a novel conflict analysis model so that it can well describe and deal with the real conflict problems.

In order to overcome the shortcomings that the agents have only three attitudes with respect to the conflict issues in Pawlak conflict information system, so that it is too stiff to describe and portray the real conflict problems, the thought and methodology of the intuitionistic fuzzy set is employed to soften the agents’ attitudes of the conflict issues, and then a novel conflict analysis model is constructed. This method, to begin with, the intuitionistic fuzzy number is used to express the opposition and support degree with respect to the conflict issues from agents, and then the similarity measure method is utilized to define conflict coefficient; what is more, the conflict degrees between any two agents can be obtained, and then the alliances are determined by setting different threshold values. Finally, an example illustrates the validity and rationality of the proposed method.

The novel conflict analysis model proposed in the paper can well describe and resolve a real-life conflict problems such as the conflict of national territory, employee and employer.

The proposed model can only do with the conflict problems in which there do not exit the correlations among conflict issues, while it does not cope with the conflict problems with the mutually interrelated conflict issues.

The paper succeeds in softening the Pawlak conflict analysis information system, and describing and dealing with the actual conflict problems.

Using a multi‐method approach, this paper presents both a qualitative and quantitative examination of workplace conflict, the emotional reactions to bullying and counterproductive behaviors. Three studies were undertaken for the present research. Data for Study 1 emerged from semi‐structured interviews conducted with 50 group leaders and members from six workgroups in two large organizations. Interviews were transcribed and analyzed using systematic interpretative techniques. Findings from Study 1 showed that conflict induced a variety of emotional and behavioral responses. Data from Study 2 were collected from 660 employees from 7 public sector organizations using a structured open‐ended survey. Results from Study 2 revealed that the majority of respondents perceived their managers as bullies. Study 3 surveyed 510 staff in 122 workgroups from five organizations. Regression analysis revealed that differing conflict events were associated with bullying, emotional reactions and counterproductive behaviors. In particular, prolonged conflict increased incidents of bullying. Higher levels of bullying were predictive of workplace counterproductive behaviors such as purposely wasting company material and supplies, purposely doing one's work incorrectly and purposely damaging a valuable piece of property belonging to the employer.

The purpose of this paper is to present an analytical method through which a political analysis of intra and inter-organizational conflicts may be conducted.

The iterative method of data analysis the paper presents is based on a consolidation of work using Laclau and Mouffe’s discourse theory across both management and organization and social science disciplinary domains.

While the politically orientated discourse theory of Laclau and Mouffe has begun to be used by management and organization researchers, little guidance is available for how to actually conduct the analysis of data using this discourse approach. The method the paper proposes involves making explicit an analytical process for reading available textual data.

The value of this paper is primarily for management and organization researchers who are attracted to discourse theory but feel intimidated or confused about how to operationalize this theory into data analytic practice.

The objective of this chapter is to discuss how different techniques in Regional Science and Peace Science and the emerging techniques in Management Science can be used in analysing Disaster Management and Global pandemic with special reference to developing countries. It is necessary for me to first discuss the subjects of Disaster Management, Regional Science, Peace Science and Management Science. The objective of this chapter is to emphasise that the studies of Disaster Management should be more integrated with socioeconomic and geographical factors. The greatest disaster facing the world is the possibility of war, particularly nuclear war, and the preparation of the means of destruction through military spending.

The purpose of this paper is to propose a strategic conflict analysis, based on the graph model for conflict resolution (GMCR), that is applied to information technology outsourcing (ITO) in a real-world software development and implementation process in Brazil.

Because the idea of this study is to answer “why” the ITO conflicts occur and “how” they can be avoided, the case study methodology was adopted. The software GMCR II was used to analyze the interactions between an IT vendor and an IT client.

The results suggest that a lack of relational governance is a critical issue that could be handled to improve the interaction between those involved.

The main results are restricted to the case study and cannot be generalized. Moreover, a specific limitation of this paper pertains to the use of the GMCR and the consequent difficulty for IT vendors and IT clients to work with a large number of actions and to set preferences for several states of conflict.

The strategic analysis of outsourcing conflicts provides a holistic view of the current situation that may assist the client and vendor in future decisions and identify guidelines to ensure successful ITO. Therefore, this paper provides an effective guide for clients and vendors to better manage conflicts and establish a contingency vision to avoid such disputes.

The ITO conflict is analyzed using the GMCR, considering both perspectives of the outsourcing process (vendors and clients).