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Although extant research on trust focuses on the dyadic relationship (trustor-trustee), the effectiveness of an employee's outcome may vary depending on the features of trust networks. This study examined how an employee's centrality in two types of trust networks (cognitive and affective) among coworkers is associated with employee job performance. Further, this study highlighted the mediating role of compassionate help in the effect of affective trust networks on individual performance.

Survey data were collected from 204 employees and 39 team leaders in South Korea. Data were analyzed using structural equation modeling.

The results indicated that cognitive trust centrality is positively associated with employee job performance, but affective trust centrality is not. However, an affective trust centrality indirectly increases individual performance via compassionate helping from coworkers.

This study contributes to a better understanding of trust networks and compassionate helping and expands both trust literature and HQR research.

In this chapter, the discussion begins with an exploration of the first ‘C’ in the 3C Model of Taoism: compassion. The author connects the virtue of compassion with the modern concept of social responsibility, one of the three key pillars of responsible management. The chapter concentrates on the role of compassion in management. The notion of compassion in management emphasizes a commitment to cultivating positive change for customers, employees, and the broader community. This encompasses practices such as offering fair wages and benefits, establishing a secure and healthy work environment and supporting local charities and initiatives. Management that embodies compassion aim to be socially responsible and can generate a positive impact within the communities. Managers recognize the significance of treating individuals equitably and with respect and are prepared to devote time and resources to their corporate mission. By integrating compassion into their business practices, organizations can nurture trust and loyalty among customers, employees and stakeholders. Furthermore, compassionate management may experience heightened brand loyalty and financial success as a result of their ethical approach.

The notion of compassion is a cornerstone in Chinese as well as western orientations for business practice. Spiritual and religious traditions, philosophical approaches and historical and present business practices outline this notion in a comparative perspective. This paper seeks to address this issue.

Interdisciplinary paper, summarizing social science, philosophical and business literature.

With its focus on compassion, business ethics in the Chinese tradition highlights a notion, which variously resonates within western traditions. Based on this, multiple lines or thought consequences for management development are derived.

In terms of management development the call for compassionate management can be held as a common denominator of different traditions. Therefore, it will be important to include this aspect in our management development, cultural management as well as international strategy courses.

In a broad interreligious and intercultural overview some basic characteristics of compassionate management can be identified.

This chapter presents a compassionate response model of workplace anger. The model incorporates an interpersonal feedback loop to show how compassionate responses to workplace anger have the potential for generating gratitude within the angry individual. Both reactions should ultimately result in more favorable organizational outcomes from anger episodes. In addition, the model identifies message, individual, relational, and organizational factors moderating the likelihood that an anger expression, compassion, and gratitude progression take place. The model proposes that anger expression is not inherently negative for individuals and organizations, but may initiate a series of potentially positive exchanges of emotion and caring.

The purpose of this study is to identify and synthesise the best evidence on health-care leaders’ and professionals’ experiences and perceptions of compassionate leadership.

A mixed-methods systematic review was conducted in accordance with the Joanna Briggs Institute methodology for mixed-methods systematic reviews using a convergent integrated approach. A systematic search was done in January 2023 in PubMed, CINAHL, Scopus, Medic and MedNar databases. The results were reported based on Preferred Reporting Items for Systematic Reviews and Meta-analyses. The data was analysed using thematic analysis.

Ten studies were included in the review (five qualitative and five quantitative). The thematic analysis identified seven analytical themes as follows: treating professionals as individuals with an empathetic and understanding approach; building a culture for open and safe communication; being there for professionals; giving all-encompassing support; showing the way as a leader and as a strong professional; building circumstances for efficient work and better well-being; and growing into a compassionate leader.

Compassionate leadership can possibly address human resource-related challenges, such as health-care professionals’ burnout, turnover and the lack of patient safety. It should be taken into consideration by health-care leaders, their education and health-care organisations when developing their effectiveness.

This review synthesised the knowledge of compassionate leadership in health care and its benefits by providing seven core elements of health-care leaders’ and professionals’ experiences and perceptions of compassionate leadership.

This paper aims to explore how women’s compassionate leadership behaviors relate to physical isolation, trust building and turnover intention in virtual work environments in Nigeria.

The authors collected quantitative data through two-wave surveys from 428 respondents in virtual work environments across public and private organizations in Nigeria. The proposed hypotheses were tested using partial least squares structural equation modeling.

The outcomes from the test of hypotheses suggest that women’s compassionate managerial leadership behaviors negatively relate to physical isolation among virtual workers. Conversely, a positive link was found between women’s compassionate managerial leadership behaviors and trust building. Further, an inverse association was found between women’s compassionate managerial leadership behaviors and turnover intention among virtual workers.

Based on the findings, organizations may consider deploying more women managers to virtual work schedules to address trust, isolation and turnover intention challenges. Also, HR practitioners may consider training male managers in virtual work on how to restructure their relationships with subordinates to reflect compassionate attributes so that subordinates can feel safe sharing their worries with them for timely support. Policy-wise, relevant government agencies that are saddled with the responsibility of emancipating women from career-inhibiting patriarchal practices in Africa (i.e. confining women to the house) should encourage women to embrace the homeworking model, which holds great career potential for women.

As a response to the current calls for research on the suitable leadership style for virtual work environments, this study empirically demonstrates that women’s innate compassionate leadership behaviors significantly address physical isolation, trust and turnover intention challenges in virtual work settings. To the authors’ knowledge, this is the first study that explores the link between these variables. As such, this study substantially enriches the literature on gender in management.

The purpose of this paper is to examine a model of effective forensic practice with positive interventions for men with learning disabilities who have committed serious sexual offences. It outlines the theoretical and philosophical frameworks which have informed the model of care and support in a community-based setting and the evidence base for the efficacy of the approach.

This approach to a community-based forensic learning disability service is informed by systemic practice and underpinned by models of human occupation (Keilhofner, 2008) which informs occupational therapy and total attachment (Harbottle et al., 2014). This is a whole systems model for developing compassionate and participatory practice based on attachment theory and approaches to professional parenting drawn from foster care settings and prevention frameworks for adult safeguarding. It uses Klinean Thinking Environments (1999) to give practical communication to the model.

The attachment model which underpins both the support for staff and the framework for scaffolding the care and support provided for service users is building calm, consistent and respectful relationships. This enables workers and service users to feel accepted through the availability of support; to feel a sense of belonging and inclusion in which skills and confidence can flourish helping all to feel more effective. This is evidenced by the stability of the service user group and the staff team.

The model of whole system care and support care outlined in this paper can help to provide a therapeutic environment in which men who have committed sexual offences can develop effective skills within a safe, supportive and effectively managed setting. This is on-going research but there is evidence of service users and staff in this model of practice, feeling scaffolded, able to enjoy and achieve progress and personal development.

This model appears to promote stable, sustained, supportive relationships. Placement breakdown has been minimal indicating that the disruption rate is low and therefore therapeutic interventions are likely to take place and be effective. This is a hopeful and positive approach which enables individuals to flourish in a safe environment.

The social implications of this model are positive for creating a stable workforce in an industry plagued with rapid turn over of staff to the detriment of the quality of life for service users. It creates stability and confidence for the residents allowing them to begin to relax and thereafter achieve more positive relationships.

This paper examines the application of theoretical frameworks drawn from other disciplines and fuses them into a therapeutic approach to support this service user group. It is a model that can have great portability to other settings but it is its application in forensic services that is new and which is growing its evidence base for its effectiveness.

While compassionate and morally motivated people are theorised to be more likely to engage in activities that contribute to the social good, the literature provides contradictory evidence regarding the role of empathy and moral obligation in building social entrepreneurial intention (SEI). This study aims to clarify how empathy and moral obligation influence SEI.

The authors used survey data (n = 307) from Bangladesh, a frontier economy, to test the hypothesised relationships between empathy, moral obligation and SEI by applying partial least square–structural equation modelling in Smart PLS 3. They then conducted a second study with a larger sample (n = 339) from Saudi Arabia, an emerging economy, to further investigate how the findings withstand in a different socio-economic context.

The findings contradicted extant conceptualisations and revealed that empathy and moral obligation influence SEI indirectly through other individual and contextual factors, such as social entrepreneurial self-efficacy and perceived social support. The findings indicate that a person with a feeling of compassion and moral responsibility to help others will not start a social venture unless they feel capable and supported to start and run the venture.

The study contributes to a contentious area of research in SEI by demonstrating the links between various individual-level (empathy, moral obligation and social entrepreneurial self-efficacy) and contextual-level (perceived social support) variables and their relationship with SEI.

Organizations take a more oriented approach to the management of business processes since business processes are core elements of organizational performance. The purpose of this study is to bridge certain knowledge, theoretical, literature and contextual gaps that have not yet been addressed, in line with the organizational approach. The current study is also carried out in order to satisfy the needs of the industry for sustainable development that lead to economic prosperity in the country.

Positivism research philosophy was espoused followed through a deductive approach. A structured questionnaire was used in order to collect the data from the employees working in public-sector organizations with a purposive sampling technique. In total, 364 respondents’ data were analyzed by using Analysis of a Moment Structures guidelines and tested the sequential path accordingly.

The results suggested that authentic leadership through sequential mediation of relational identification and positive emotions had a significant impact on employee engagement. Overall, three hypotheses were formulated on the basis of literature, and all hypotheses were supported.

The first significant limitation is the use of a single source of information. All variables (authentic leadership, employee engagement, gratitude, happiness and compassion and relational identification) were asked to be reported to individuals. In addition, the current study took only three positive emotions (gratitude, happiness and compassion). There are, however, a number of other emotions that can be taken to identify the relationship between authentic leadership and employee attitude.

The plethora of research seeks to identify mechanisms that can overcome the challenge of employee engagement in the organizational sphere. To this end, organizations are continually identifying and implementing strategies to enhance employee engagement. Recently, the adoption of a bottom-up approach identified as a potential contributor to increasing employee engagement. It has also meant that authentic leadership is the best source of support for a bottom-up approach. However, limited research has been identified in relation to authentic leadership and positive employee emotions.

This chapter focuses on the changing relationship between multi-level marketing (MLM) and religion. MLM originated in the 1950s in the United States out of a desire to make capitalism more humane. It was initially based on Protestant networks linked to prosperity theology, which among other things enabled it to grow internationally. Yet, comparing how MLM adapted to conditions in three different countries (South Korea, Haiti, and France) shows that its ability to break away from this controversial theology was crucial to its international development. It was then able to approach other religious movements, and even to secularize its values.