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Deployment of knowledge management systems (KMSs) suffers from low adoption in organizational reality that is attributed to a lack of perceivable added value for people in actual work situations. Poor task/technology fit in the process of knowledge retrieval appears to be a major factor influencing this issue. Existing research indicates a lack of re-contextualizing stored information provided by KMSs in a particular situation. Existing research in the area of organizational memory information systems (OMISs) has thoroughly examined and widely discussed the topic of re-contextualization. The purpose of this paper, thus, is to examine how KMS design can benefit from OMIS research on approaches for re-contextualization in knowledge retrieval.

This paper examines OMIS literature and inductively derives a categorization scheme for KMS according to their strategy of re-contextualizing knowledge. The authors have validated the scheme validated in a multiple case study that examines the differentiatory value of the scheme for approaches with various re-contextualization strategies.

The classification scheme allows a step-by-step selection of approaches for re-contextualization of information in KMS design and development derived from OMIS research. The case study has demonstrated the applicability of the developed scheme and shows that the differentiation criteria can be applied unambiguously.

Because of the chosen case study approach for validation, the validation results may lack generalizability.

The scheme enables an informed selection of KMSs appropriate for a particular OMIS use case, as the scheme’s attributes serve as design rationale for a certain architecture or constellation of components. Developers can not only select from various approaches when designing re-contextualizaton but also come up with rationales for each candidate because of structured representation. Hence, stakeholders can be supported in a more informed way and design KMSs more effectively along organizational change processes.

The paper addresses an identified need for systematic characterization of KMS approaches and systems intending to meet the objectives of OMISs. As such, it allows streamlining further research in this field, as approaches can be judged according to their originality and positioned relative to each other.

This paper aims to achieve fully intertwined knowledge and business processing in change processes. It proposes streamlining situated articulation work, value network analyses (VNA) and subject-oriented business process modelling (S-BPM) and execution to provide non-disruptive single and double learning processes driven by concerned stakeholders. When implementing knowledge life cycles, such as Firestone and McElroy’s knowledge life cycle, the agility of organizations is significantly constrained, in particular, when surviving knowledge claims should be implemented in the business processing environment in a seamless way.

The contribution is based on a conceptual analysis of knowledge life cycle implementations, learning loop developments and an exploratory case study in health care to demonstrate the effectiveness of the proposed approach. The solution towards non-disruptive knowledge and business processing allows stakeholders to actively participate in single- and double-loop learning processes.

The introduced approach supports problem and knowledge claim formulation, knowledge claim evaluation and non-disruptive knowledge integration into a business process environment. Based on stakeholder articulation, the steps to follow are: holomapping, exchange analysis, impact analysis, value creation analysis, subject-oriented modelling, business process validation and execution. Seamless support of stakeholders is enabled through the direct mapping of stakeholder and activity descriptions from value network representations to behaviour specifications (process models) on the individual and organizational layer.

Current knowledge life cycle developments and implementations can now be analyzed in a structured way. Elements of the proposed approach could be integrated in disruptive implementations to overcome current limitations of knowledge life cycles. However, further case studies need to be performed to identify hindrances or barriers of combining VNA and S-BPM, both on the technological and methodological layer. What works for expert service industries might need to be adapted for production industries, and tools or tool chains might need to be configured accordingly. Finally, the socio-economic impact of the approach needs to be explored.

The presented case study from health care reveals the potential of such a methodological combination, as cycle times can be reduced, in particular, due to the execution of role-specific process models in the respective business processing environment. It can be considered as a fundamental shift for existing change management procedures, as they require rework of the entire functional process models when addressing business processing. Now, stakeholder- or role-specific behaviour can be handled isolated and in parallel, without affecting the entire organization in case of modifications.

The proposed methodological integration has not been done before. It enables stakeholders to perform single- and double-loop change processes in a seamless way.

This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts.

This conceptual study introduces three key KM concepts, namely, object, agent and context to SDL; thus, deepening the understanding of how resources are becoming when actors are engaged in co-creating value-in-context.

This paper extends understanding of actors’ uses of knowledge in their efforts to co-create value. Paradoxically, SDL takes a phenomenological approach to understanding value co-creation, whereas KM embraces a realist-phenomenological view. Emphasizing knowing rather than knowledge reveals that there is no object without an agent, no agency without context and no knowledge without value-alignment. Thus, the paper contributes to theorizing about resource integration through SDL by identifying the need for effective alignment between relevant objects, capable agents and meaningful contexts for value to emerge. The paper also contributes with four facilitators of object-agent-context alignment: tacit knowledge contextualization, collective sensemaking, shared values among engaged actors and feedback on alignment effectiveness.

It advances current conceptualizations of resource integration and value co-creation in SDL by paying explicit attention to a KM perspective.

Iraq's invasion of Kuwait on August 2, 1990 precipitated an ecological tragedy in the Arabian Gulf region. During the course of the invasion Kuwait suffered severe losses to both its oil industry and its ecological system. The scale of damage was enormous, ranging from destruction as a result of oil fires and spills to the economic deterioration of Kuwait's oil industry. The purpose of this paper is to focus on the lessons learned from Kuwait's oil well catastrophe in the hope of preventing or at least minimizing future such man‐made disasters.

The paper reviews and analyzes Kuwait's oil well tragedy in terms of its scope, logistical services provided to cope with the disaster, the techniques used in firefighting operations and related political issues. The paper also discusses the need to review existing environmental laws and the concept of environmental crime in light of this catastrophe.

There are many important lessons that can be drawn from Kuwait's catastrophic disaster, the most important of which is to ensure that dictators in the future never believe they can destroy the environment without severe repercussions from the international community.

The conflagrations in Kuwait demonstrate the dangerous consequences of large‐scale modern combat in an environmentally fragile area. Not just Kuwait but all oil‐producing nations, especially the Gulf countries, are vulnerable to this type of environmental and economic disaster.

Kuwait's tragedy highlights the need for immediate consideration of possible similar disasters in the future and how the global community will deal with them. The high cost of environmental degradation only gets more expensive when left unattended. The price is paid not only in hard currency for firefighting but in damage to the public's health and in other environmental problems. This paper shows that sustainable development is impossible in the presence of wars and terrorist activities.

The purpose of this paper is to identify practical lessons for urban managers involved in the post-disaster field, drawing on research about ethnic division, conflict and reconstruction in five divided cities.

The paper analyses the original case study fieldwork in the five divided cities to identify how the concept of “urban contract” can be used to explain the impacts of different levels of resilience to conflict or disaster. It also examines the importance of rebuilding the urban contract for community resilience as the key to “building back better” in urban reconstruction.

This analysis indicates three important lessons about the importance of the “urban contract” in building disaster resilience. The first is that disasters, like conflict, can be anticipated and strategies put in place to strengthen the social networks on which community resilience depends – and that such anticipatory behaviour provides the time to do this. The second finding is that dispersing people away from a damaged neighbourhood for any period but the absolute minimum necessary to ensure public health and community well-being should be avoided at all costs. The third finding relates to the importance of using skilled public consultation and engagement in physical reconstruction as a way of enhancing social reconstruction.

This is the first paper to draw parallels between the impacts of conflict and disasters on the urban contract between city managers and citizens. As well as identifying key lessons for disaster resilience, the paper makes a strong theoretical contribution by pointing to the significance of the urban contract in wider studies of cities and disasters.

This study aims to examine the research pattern and growth trends of published research on a unified theory of acceptance and use of technology 2 (UTAUT2) from 2012 to 2019. The study also examines the research scope of UTAUT2 for future researchers.

This study has adopted a bibliometric approach followed by a structured literature review analysis to synthesize the research on UTAUT2 since 2012. In total, 163 documents were analyzed for type of studies, theories and frameworks, methodologies, author wise collaboration, organizations that contributed to the body of knowledge in the UTAUT2 research and journals that published studies in this domain. VOSviewer and Tableau were used for the data visualization, whereas TCCM, which means theory (T), context (C), characteristics (C) and methodology (M) framework is used to propose the future research directions.

The findings reveal research on UTAUT2 is growing. The structured literature analysis of the top 15 cited articles further analyzed the parsimony of new models in detail. In addition, the study highlights the inception by and promoters of UTAUT2 in a separate section. The data for this study was collected by searching the title, abstract and keywords of documents in the Scopus database.

This study is based on research papers, published in the UTAUT2 research area, that have been extracted from the Scopus database by keywords only. Future studies can also perform a meta-analysis of various clusters generated by bibliometric analysis.

This study is useful for practitioners to devise strategies for increasing technology acceptance, adoption and utilization in the times to come.

To the best of the authors’ knowledge, this study is one of the very few and early studies, which examined patterns and growth trends of the UTAUT2 studies with the TCCM framework, to suggest scope for future research studies.

The purpose of this paper is to introduce a novel role model-based approach for modelling collaborative business processes. The authors present an architecture for subject-oriented business process modelling relying on the role concept and the demonstration of collaboration patterns expressed by role models.

The authors present a literature review and they identify requirements for collaborative business process modelling. Moreover, roles are introduced as the enabling concept for collaborative business process modelling. The concept of roles offers a dynamic type aspect as a linking element to business process modelling as well as the ability to model collaboration aspects as they are central elements of social software.

The authors propose a role-based approach to use the potential of social media for business process modelling of collaborative processes. The approach helps to overcome traditional business process modelling drawbacks like “model-reality divide” and “lost innovations.”

The proposed approach and derived prototype architecture have not been tested yet and therefore still need to be empirically proved and verified. However, the conceptual work will help other researchers as well as practitioners to further elaborate the model and to develop prototypes.

The paper includes implications for the improvement of business process modelling in team-based and knowledge-centric organizations, which strive for an optimization of collaboration management.

This work is the first to introduce a role model-based approach to overcome traditional drawbacks of business process modelling.

Customer centricity has evolved into a success factor for many companies, requiring all corporate activities – including business processes – to be aligned with customer needs. With most existing approaches to business process (re-)design focusing on process efficiency, customers are often treated as second-class citizens. Despite emergent research on customer process management, there is a lack of guidance on how to design customer-centric business processes.

The authors conducted a structured literature review and analyzed companies awarded for outstanding customer centricity to compile design heuristics for customer-centric business processes. The authors iteratively validated and refined these heuristics with experts from academia and industry. Finally, the heuristics was grouped according to their expected impact on interaction capabilities to enable their prioritization in specific settings.

The authors proposed 15 expert-approved and literature-backed design heuristics for customer-centric business processes together with real-world examples. The heuristics aim at increasing customer satisfaction with interaction-intensive core processes, which is an important driver of corporate success.

The design heuristics complement existing efficiency-centered (re-)design heuristics. They reflect cognitive shortcuts that support process analysts in the generation of innovative ideas during process (re-)design. The heuristics also add to customer process management and help put customer centricity into practice.

The business operations of today's enterprises are heavily influenced by numerous of internal and external business events. With the Event Driven Architecture and particularly the Complex Event Processing (CEP), the technology required for identifying complex correlations in these large amounts of event data right after its appearance has already emerged. The resulting gain in operational transparency builds the foundation for (near) real-time reactions. This motivated extensive research activities especially in the field of Business Process Management (BPM), which essentially coined the term Event-Driven BPM (EDBPM). Now, several years after the advent of this new concept, the purpose of this paper is to shed light to the question: where are we now on our way towards a sophisticated adoption of the CEP technology within BPM?

The research methodology of this paper is a structured literature analysis. It basically follows the procedure proposed by vom Brocke et al. (2009). This verified five-step process – entitled “Reconstructing the giant” – allowed a rigorous study. As a result, various research clusters were derived, whose state-of-the-art exposed existing research gaps within EDBPM.

First of all, the paper provides a concise conceptual basis on different application possibilities of EDBPM. Afterwards, it synthesizes current research into six clusters and highlights most significant work within them. Finally, a research agenda is proposed to tackle existing research gaps to pave the way towards fully realizing the potentials of the paradigm.

So far, a comparable study of the current state-of-the-art within EDBPM is non-existent. The findings of this paper, e.g. the proposed research agenda, help scholars to focus their research efforts on specific aspects that need to be considered in order to advance the adoption of the CEP technology within BPM.