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The purpose of this paper is to collect data from humans as they generate insights from the visualised results of computational fluid dynamics (CFD) scientific simulation. The authors hypothesise the behaviour of their insight errors (IEs) and proceed to quantify the IEs provided by the crowd participants. They then use the insight framework to model the behaviours of the errors. Using the crowd responses and models from the framework, they test the hypotheses and use the results to validate the framework for the speedup of CFD applications.

The authors use a randomised between-subjects experiment with blocking. CFD grid resolution is the independent variable while IE is the dependent variable. The experiment has one treatment factor with five levels. In case varying timestamps has an effect on insight variance levels, the authors block the responses by timestep. In total, 150 participants are randomly assigned to one of five groups and also randomly assigned to one of five blocks within a treatment. Participants are asked to complete a benchmark and open-ended task.

The authors find that the variances of insight and perception errors have a U-shaped relationship with grid resolution, that similar to the previously studied visualisation applications, the IE framework is valid for insights generated from CFD results and grid resolution can be used to predict the variance of IE resulting from observing CFD post-processing results.

To the best of the authors’ knowledge, no other work has measured IE variance to present it to simulation users so that they can use it as a feedback metric for selecting the ideal grid resolution when using grid resolution to speedup CFD simulation.

In 2009, the European Operations Management Association (EurOMA) celebrates its 15th anniversary and its precursor, the UK OMA, its 25th anniversary. The purpose of this paper is to review the origins and foundations of today's EurOMA and how it has progressed to being a vibrant and successful organisation.

The review draws on archived documents, especially newsletters and board minutes, as well as memories of all of those involved.

The review shows an important evolution from two groups of like minded individuals, through building annual conferences and brings these together as one. It then shows how it has evolved both through formalisation of its activities, building international links and, most importantly, developing a portfolio of activities to develop and support young researchers.

Where records are not available, the paper draws on individual memories of events from a long time ago.

As well as providing an invaluable record, it can provide a model for the development of similar organisations.

This study compares the associations between Corporate Social Responsibility (CSR) and brand value in the financial services industry in East Asia and the USA.

A sample of 84 major banks in East Asia (China, Hong Kong, Japan, South Korea and Taiwan) and the USA is used to test the links between CSR and brand value using ANOVA and multiple regressions.

Brand value is positively related to CSR for the entire sample, but is associated with distinctively different CSR factors depending on the geographic markets. In Japan and South Korea brand value is associated with a bank's appreciation for its employees, while in China, brand value is linked to a focus on the community. East Asia's culture is rooted in Confucianism, a philosophy that emphasises caring for the “greater good” (i.e. for the community) and for one's subordinates. In contrast, Americans are more concerned with “green” issues, and subsequently caring for the environment is associated with brand value. In addition, corporate governance, or regulatory compliance, has a strong relationship with brand value for American banks.

The study emphasises the complexity of global brand management given that eastern and western companies exhibit distinct patterns regarding brand value. Specifically, our study shows that the links between CSR and brand value vary substantially between different countries and regions.

This study investigates the association between CSR and brand value and establishes that different CSR aspects are linked to brand value for banks in East Asia and the USA. The study also establishes that CSR is not a universal concept, given that such distinct brand value‐CSR links have been found for the different geographic markets under investigation.

Training is a critical factor in enabling users to make effective use of their computers. A variety of training methods have been proposed in the literature. These training methods will be considered within the framework of procedural and conceptual training, with special reference to their application in the training of novice end users in the use of applications software. The impact of learning styles and other user characteristics on the selection of training methods for use in this area is discussed. Finally, a current research programme to explore the effectiveness of training methods for novice end users is briefly described.

It has been suggested that conceptual models can be used to enhance the training of novice end‐users. This paper discusses the part played by metaphor in conceptual models, provides examples of end‐user training incorporating metaphors, and contends that metaphors facilitate the development of accurate mental models. The more specific issue of the role of conceptual models, and by implication metaphor, in the training of end‐users remains to be investigated, and a research agenda for this purpose is outlined.

This paper provides a cross‐country examination of service management practice and performance of service organizations in the UK, USA and Germany. The findings reported are based on a sample of firms from the international service study (ISS) from four service sectors: financial services, professional services, hotels, and utilities. The paper argues that generally there are differences in services management practices and performance and, more specifically, that service quality performance may be explained by the nature and market dynamics of the service sector within the individual countries.

The situation in South Africa regarding leadership learning has received ample attention since independence in 1994. Developers have to perform their duties within new multicultural requirements in the form of contextual challenges, social justice measures and ethical responsiveness. Close attention also had to be paid to the constitutional imperatives of equity, access and redress that were pronounced as measures correcting past injustices. Apart from having to perform effectively, organisations were further obliged to implement affirmative action in the form of requirements on non-discrimination, inclusiveness, non-racialism and non-sexism.

From a leadership perspective, the main concern addressed in this chapter is how such multiple cultural realities are accommodated as part of leadership development. A transformational approach has been selected to serve this purpose. In this approach, learning is seen as workplace oriented and built on the engagement and reflection of adult learners on issues in the real-life setting. It is understood that these learners are self-directed and independent; they strive for immediate application and continually reflect on problems and issues in their organisations.

The subject of further education for the housewife immediately conjures up the image of the middle class evening institute — the study of antiques, upholstery, pottery and flower arranging. But there is another, neglected area of further education for the married woman: the opportunity to go back into part‐time and full‐time vocational study.