On the role of metaphor in conceptual models for end‐user training

Abstract

It has been suggested that conceptual models can be used to enhance the training of novice end‐users. This paper discusses the part played by metaphor in conceptual models, provides examples of end‐user training incorporating metaphors, and contends that metaphors facilitate the development of accurate mental models. The more specific issue of the role of conceptual models, and by implication metaphor, in the training of end‐users remains to be investigated, and a research agenda for this purpose is outlined.

Citation

Blakey, P., Phillips, C. and Bunnell, J. (1998), "On the role of metaphor in conceptual models for end‐user training", Journal of Systems and Information Technology, Vol. 2 No. 2, pp. 1-10. https://doi.org/10.1108/13287269880000738